Box of Hugs London Reviews 

2,541
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide and varied selection of high-quality products, noting the ease of finding thoughtful and unique gifts. The service is frequently described as exceptional, with reviewers appreciating the efficiency and helpfulness of the team, even when addressing issues. Consumers also consistently report fast and reliable delivery, with orders arriving on time and beautifully presented, often exceeding expectations. This combination of quality products, excellent service, and dependable delivery makes the company a highly recommended choice for sending gifts.

What people talk about most

Product

People report positive experiences with product, consistently praising the wide and varied selection of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the super quick and fast... See more

Service

Customers consistently note positive experiences with service, describing it as reliable, efficient, and... See more

Order

Customers had positive experiences with order, finding the ordering process easy and straightforward, even... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of gifts, food, and other... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well a... See more

Rated 5 out of 5 stars

I have ordered maybe 5 or 6 Boxes of Hugs over the last few years as I live in Western Australia, with family in the UK, so has been easier to send from a British online company. Every single one h... See more

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits. I bought one as a thank you and my friend burst into tears of happiness when she received it... See more


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(2,541)

406 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Box of Hugs before so I…

I have used Box of Hugs before so I already know they are good. I needed a special gift for my oldest friend whose mother sadly passed away. I put together a little bereavement gift using the website. My friend was so pleased and meant so much 🥰

16 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing selection of items to choose…

Amazing selection of items to choose from! So much fun and a great change to choosing flowers. I thought I had forgotten to add my name to my message but a quick phone call sorted that all out! So friendly and helpful

11 June 2026
Rated 5 out of 5 stars

What a great idea

What a great idea. The box was fabulous, my Mum loved it. Definitely recommend to anyone who needs a gift for someone who has everything. Thanks 😁

11 June 2026
Rated 5 out of 5 stars

Easy to use Website as I am Visually…

Easy to use Website as I am Visually impaired, a great choice in products to choose from as I made my own box to send, my family member who I sent the box to was chuffed with the items in the box and said the presentation was really nice, delivered on time too, I have put a review on Trust pilot already fyi. Thank you

11 June 2026
Rated 5 out of 5 stars

Great company, great service, great product

I have used Box of Hugs several times now after discovering them via a web search. Each time it has been easy to navigate their website to pick either a set box, letterbox hug or create a custom box/hug.
Every box I have sent has been received with great thanks, and I know some of my recipients have since gone on to use Box of Hugs themselves.
It is such a wonderful way to express your feelings to a friend/colleague/family member etc.,
Finally, it is so nice to get a thanks back from Box of Hugs whenever you place an order, it makes you feel really appreciated as a customer. Thank you Box of Hugs team x

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience & the recipient loved it

I used the build your own box option and found the website layout very easy to navigate and very user-friendly. There was a really well thought-out selection of items: sweet, savoury, drinks as well as non-food comfort & personal care items. Was glad to see some vegan options too. Delivery was on time and well presented. I have already ordered from Box of Hugs a second time and would definitely do so again.

10 June 2026
Rated 5 out of 5 stars

I by mistake ordered two cards in my…

I by mistake ordered two cards in my box of hugs and they noticed and automatically refunded one for me without me even asking. My friend was very happy with her box of hugs. Would definitely recommend.

9 June 2026
Rated 4 out of 5 stars

My daughter loved her box of hugs

My daughter loved her box of hugs, the products are so cute. The only disappointment was the delivery. I thought it would have got to her some as I had paid extra money for it to be delivered faster. I am in Australia though so maybe the time difference mucked that up?

8 June 2026
Rated 5 out of 5 stars

Perfect way to say “thinking of you”:

I have both received and gifted “hugs”; a great way of sending a personalised “thinking of you” message when you can’t deliver an IRL hug. Fab selection of quality gifts to pick from, beautifully packaged and delivered on time.

8 June 2026
Rated 5 out of 5 stars

Fast and accurate

Fast and accurate. Great package to lift my son's spirits during gruelling exam week...he's 25 and kept his 'hugs' penguin with him!

1 June 2026
Rated 5 out of 5 stars

What a great idea

What a great idea. I received one as a gift when recovering from surgery and it really lifted my spirits.
I bought one as a thank you and my friend burst into tears of happiness when she received it.
Lovely family run business 💯 will be supporting you 👏🏻

6 June 2026
Unprompted review
Rated 5 out of 5 stars

Great way to send a gift

Such an easy process to work through - choosing the box and all the gifts you want to include in your gift. Lovely and extensive array of items to choose from.
Great delivery service too.

5 June 2026
Rated 5 out of 5 stars

Great gift instead of flowers for a…

Great gift instead of flowers for a change. Was happy to be able to choose items to include. The recipient loved their box of hugs which arrived on time. Happy customer 😊

3 June 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Meagan,
Thank you so much for your lovely review. We're so pleased to hear that the recipient loved their box of hugs!
Best wishes
The Box of Hugs Team xoxo

Rated 5 out of 5 stars

The box was very well crafted and…

The box was very well crafted and delivered as per the instructions mentioned. All the food items were of high quality as well as the plushies i bought for my girlfriend

27 May 2026
Box of Hugs London logo

Reply from Box of Hugs London

Hello Anay,
Thanks so much for your review, we're so pleased you were happy with the items in your gift!
Best wishes
The Box of Hugs Team xoxo

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