Boots Opticians Reviews 10,072

Thoroughly fed up with Boots Opticians. Joined their 'contact lens rewards plan' 2 years ago. Was getting pulled in for lens reviews every 3 months despite wearing lenses for 30 years. Messages via WhatsApp appeared to help and with a follow up call it was agreed yearly lens review was all that was required. This just seems to have stopped sending me lenses by post, but of course are STILL taking direct debits. I called and tried WhatsApp, who are both saying they can't help, go to the other one to sort it out. Ridiculous. I'll go OUT MY WAY to the shop to sort this out (hopefully) and get a refund and find another optician. No doubt, when I get to the shop there will be no one qualified to help. BTW, their WhatsApp service that THEY offered.

What an amazing, kind and helpful bunch of people . Excellent service and very helpful. Would highly recommend to anyone . I won’t be going anywhere else from now on 👍

Debbie and Biran were very kind to me and my children at the appointment they were very helpful and provided excellent service. I highly recommend Boots Opticians in Weston Favell.

The process was seamless.
I booked an appointment online upon arrival I was quickly taken without any delay to have my eye test done.
When choosing my glasses, Sophie was great at giving advice. She was comprehensive in explaining the cost and the different options available.
I collected my glasses 6 days later!
Sophie went through the cover care again which I purchased upon collection of my glasses.
The customer service was exceptional from everyone who was part of my experience. This was my first visit to this branch and couldn't have been happier with my experience.
The standout was Sophie - every company needs a Sophie.
What a great asset she is to The business.

Both Dominique and Lauren were extremely knowledgeable helpful and very friendly.Explaining the various elements of my test’s and my purchase.
It was a pleasure to be assisted by them both.

Excellent again, from start to finish, staff at boots Central six are extremely professional and very helpful, Joanna, Caron and Ardarsa are brilliant, very passionate about what they do and very helpful to customers, would highly recommend this store. Thank you all for your help.

Making the appointment for my contact lenses check was easy. I wasn’t kept waiting & Shara was very helpful & knowledgeable.
I have been with Boots for over 25 years & very happy with the service

I had an emergency appointment and was really impressed with the care I received from both the optical consultant Charlotte and the optician Abbie. They were professional, attentive, and acted quickly while still taking the time to explain everything clearly and reassure me throughout. Their calm and friendly approach made a stressful situation much easier to handle. I’m very grateful for their expertise and excellent care.

Was at Boots Options Derbian Centre looking for sunglasses their assistant help me so well I purchased a pair of sunglasses. The assistants name was Ethan and he was a gear help.

I would like to thank Nathan for my eye test .And putting my mind at rest after my eye scan .Very professional top man .And Nicole for helping me pick my frames and lenses.Also very professional top lady .Many thanks George

Such a friendly welcome. My husband and I had lots of questions which were quickly answered as we were bringing a prescription from another opticians. Danni was extremely helpful and knowledgeable when helping to choose frames and lenses and very approachable (and so was Doug) We were seen very quickly and saved a huge amount of money compared to where we had been going. Great standard of service at extremely competitive prices. Thank you 🙏☺️

Shanaz took her time to explain test results and gave myself, and my husband thorough eye tests. I was given a plan to move forward on how to better look after and monitor my eyes. We both felt very well looked after.

First visit to Boots Opticians in The Grosvenor Centre, Northampton. Excellent experience. All procedures carried out with care and detailed explanations. The eye tests were unhurried and meticulous and, when I collected the glasses ten days later, they were great, with no need for changes or adjustments. (Wearing them has been a revelation ... should have done it earlier; my worries about over 70s driving requirements have evaporated!) Reasonable prices (both for the glasses and the insurance). Could not have been more impressed and have learned a lot!

Boots Hereford 24 Gomond Street branch.
Bianca was incredibly helpful finding my previous order and reordering a replacement for my lost sunglasses.
She also informed me that I had discount as had bought full priced glasses in January. Thank you

I was told by Boots Customer Service I would be able to get an eye scan for a severe bloodshot eye. My Doctor had said if it got worse to go to my Optician if he wasn't availabl. It was worse on the Saturday morning so I rang Boots Luton Point where I have been a customer for over 10 years and spent £300 on glasses every year to be told it was not possible for the scan. They told me to go to AnE as their Opticuans all booked. I rang Vision Express got the scan within an hour. Total cost with Opticians consult £30. Scan only £6 extra with an eye test. Boots £25!! Such lacking of empathy or care for a worried 72 year old. So disappointed in their response but pleased with Vision Express.

I called in to Boots Cornmarket Oxford at 5.30 last Friday because the arm on my expensive Rayban spectacles had dropped off outside the insurance period . Your staff could not have been more helpful.Chloe arranged for a colleague to lock in your stock cupboard and found your last matching arm which was fitted for free and I went away exceptionally happy a great start to the weekend

I was warmly welcomed; seen promptly and dealt with professionally. Congratulations to team Exmouth.

So disappointed. I ordered prescription sunglasses specifically for a holiday giving over 2 weeks for them to deliver. Having chased twice and explaining each time (as well as when I ordered) that they needed to deliver by 30/3 I’ve been told they won’t arrive in time meaning they’ll have taken 3 weeks or more to be made/delivered!! Poor service

For my regular eye test I received an excellent service from all the ophthalmic staff at Boots in St Helens town centre. In particular, the optometrist Mohammed Hannan Quereshi gave clear instructions, was very polite and patient. I would recommend them all.

Excellent all round service from eye test to choosing new glasses. Wouldn’t go anywhere else. The staff are so friendly and helpful always.