Boots Opticians Reviews 

I've been going to Boots Opticians for over 15 years but I'll never step foot in one again.

In November 2025 I spent over £600 on glasses which I do every year. However I'd recently started being more active, and due to the cost of those glasses I decided to buy a much cheaper pair online for going to the gym and for any other activities where they could be damaged so that I'm not throwing hundreds of pounds down the drain. I had trouble measuring my own PD because I cannot see my own face in the mirror without my glasses on, so I went to Boots to ask if they had mine from when I bought the glasses with them.

This was in the Hanley store on 13th Feb 2026. I spoke to a blonde woman who then proceeded to speak to me like I was nothing more than DIRT on her shoe. She said she couldn't provide the PD (which fair enough if that's the policy) but her exact words when I said I'm struggling to measure my own PD so I worry it won't be accurate was "that's what you get when you cheap out and buy online" - as though I hadn't already given them hundreds of pounds in the half a year prior to that conversation. The way she spoke to me was absolutely disgusting and I left feeling humiliated.

However I walked to the other side of Hanley centre into SPECSAVERS where they very nicely told me they could do it but unfortunately had to charge me £10 which after the awful treatment I'd just experienced in Boots was music to my ears. I told the man who served me in Specsavers what had just happened in Boots (while almost crying) and he was so kind to me and even refused to charge me for the PD measurement.

Safe to say I will be going to Specsavers for my prescription and my main glasses for the rest of my life.

Irena as usual was very through & professional explaining every detail of my eye health from scans & photo’s which at my age I thought was a good idea to have done! The lovely assistants were very friendly & helpful while completing their part of the pre test’s & really helpful while deciding on a pair of glasses 🤓 big thank you’s go to Irena Linda, Sarah & Fran always a pleasure visiting your store

Angela and the whole team at Boots Sutton Surrey provided an absolutely exemplary service. 100% recommend. Thank yuh Angela

My eye examination on 16/06/26 was carried out by Ms Sumayah Choudury who was extremely professional and helpful. After the examination, Julie helped me to choose the right for my new glasses. She knew exactly which frame suited me and also the best lens for my needs. She was very friendly with a great product knowledge. On collection of my glasses, Paula made sure that the frames were a good fit and expertly explained how to use my new varifocals. All in all a very pleasant experience, I wouldn't go anywhere else.

Excellent service from Heidi, new reading glasses after cataract operations. Can now read the bottom line on the paddle.

I attended a follow up examination earlier today at Boots Opticians in Warrington. The optometrist Shammi was welcoming and really efficient as were all of the staff. The only opticians I will use. Thank you to all

Very helpful and friendly staff. Lucy was very efficient in organising my replacement glasses! I have always had a good experience in Boots Warminster!
Many thanks!

I called to make an urgent appointment as requested by my GP due to some eye symptoms that I’ve been experiencing. The person I spoke to the phone was extremely rude. I explained that I had been given a link by my doctor with a list of practices I can contact to book an urgent appointment and this boots opticians was on the list. The person told me in a rude tone ‘it’s not that simple, to just book an appointment. I will need details.’ I think this is very unprofessional for someone in this job to be so rude. I’m very aware that I need to provide more details and was just giving a high level of information first before moving on to my details and symptoms. She then asked where I went last for a sight test. I said specsavers (it was a very long time ago) she then said very annoyed ‘where they not on the list?’ I told her they was but that I wanted to go to boots and she made me feel bad for trying out a new opticians and made me feel like I had to explain my decision for changing opticians. I told them that I didn’t see why it would be a problem because they were on the list that my doctor gave me. I didn’t get to the next part of the phone call where I shared my details and symptoms because she was too rude and very unwelcoming for my liking. I will go somewhere else. I will also steer clear of boots opticians for future sight tests and for purchasing glasses.

Everyone I dealt with was extremely helpful and very nice. I've come away with new glasses that I'm very pleased with and all the options were explained very clearly to me. Thanks

It was a positive experience overall, Katherine, Emma helped with everything I needed and was very lovely and welcoming, made me feel comfortable explaining everything in detail as we went on

Appointment on time, Arjun, Trudi and Jane B all friendly, helpful, efficient and professional. Happy with service provided. Glad I had an early appointment time as AC seemed to be on the blink.

Just been for appointment at BR40PX Branch, excellent service, from Feisel,Nina,Sonia& Binal, great team, would recommend.

Kirsty is super helpful and friendly. Very efficient

I visited Boots in Sale with my wife. Each time we had excellent service. Anne who we have seen for many years was particularly helpful.

Staff interaction was excellent

Having had an eye test and a prescription change, we visited the Queen's Road, Sheffield branch to choose new spectacles. From start to finish, Chloe was excellent - thorough, patient and helpful. The whole experience was great. Chloe even arranged the appointment for collection. She is a first class member of staff.

Excellent customer service at Stockport Merseyway branch.
My daughter went for an eye test and the optician was so kind and caring.He explained everything to her and myself.
Staff were so polite and we were not kept waiting .It is a very calm.and quiet atmosphere.

First class friendly service in the kendal branch by Barbara many thanks for helping me choose my new glasses .

I'm not sure my glasses are right , when I clean them I can hear the lens moving as it clicks
So I think I will be back into store. Plus I paid nearly 300 pounds and walked into Specsavers to find they were soich cheaper for an almost identical frame .
The staff were all very friendly etc but it's the quality of the glasses I'm unsure about

Pleasant, knowledgeable staff, organised and efficient service