Boots Opticians Reviews 10,289

Thank you, Sarah and Viola.

I have just picked up my varifocal glasses & even more-excitingly, my varifocal contact lens from Boots opticians in Merseyway, Stockport. I was very fortunate in having Stephen recommended to me as a contact lens specialist & that he is! As I have always worn rigid gas permeable lenses (& not the usual soft lenses), I asked if it was possible to make a varifocal lens. Despite having astigmatism, he has managed to design a lens, which means my vision is near perfect for both long & short distance. I have had to wear reading glasses for close-up work until Stephen’s perseverance with my latest prescription. I cannot recommend him enough.

Very friendly, professional staff in Bedford Retail Centre - Krishna Ghelani, Optometrist and Rebecca Taylor, Optical Adviser. I have used Boots Opticians for my eye tests and glasses for 26 years, and had laser surgery by a Boots eye surgeon in Nottingham in 2004.

My son that has autism had a extremely wonderful experience with Emma and Emma B at Ipswich branch made him feel so welcome and helped with choosing the correct glasses to fit his face and was made very happy ☺️ thank you Emma's for being so fantastic with great customer service ☺️

Let me start by saying the service received from the optician was and has always been exceptional and from Paula today after my third visit to store and third pair of glasses!
The first pair of glasses I chose myself as there was no salesperson helping, I approached them once I had chosen my glasses, I asked her if they appeared too big for me and without even looking at the fit of the glasses said ‘no’. The glasses were ordered and on pick up seemingly adjusted to fit well? After wearing the glasses for the weekend they were very uncomfortable and falling off my face. I returned to store to be told ‘ they are too big for you!’ . I chose another pair, again nothing was explained to me about the fit or style. 10 days later I picked the glasses up and they were fitted, however after a couple of days they were hurting behind my ears and were too tight. Again I returned to be seen by another sales person who in my opinion couldn’t be bothered, she adjusted the glasses , she didn’t check them to ensure they fitted well and again the fit was appalling. Today I returned to store again ready to say I wanted to cancel everything including contact lenses subscription. I was taken into a private room by Paula who explained everything in detail to me about the service I should have received, she took the time to explain the fit off glasses and help with suitability. I feel if I had received this service at the first appointment I would not be on my third pair of glasses in 3 weeks! The cost to the company must be enormous as I feel I may not be the only customer treated this way . Thank you Paula for taking the time with me today and ultimately keeping my custom . I think this needs to be addressed by management as the service I have received on these occasions is not what I have previously experienced from this store.

Winton Bournemouth Boots Opticians provided an excellent service from Viola who did the first tests to helping me select new frames and Sarah the optometrist who explained what she was testing and what the results were. An excellent team can thoroughly recommend this branch and all their staff. Dianne Stacey

I visited Boots Opticians Gravesend on the morning of 5th May to ask for an appointment I thought, for a later date.But I was there being looked after for three hours.I'm totally impressed and I would like to thank in particular Sobya for her diligence andcompetence (and lovely personality). The whole team were excellent for their attention and courtesy,including Emily. Apologies that I can't remember everyone's name.
After extensive tests,Sobya forwarded my details to Queen MarysHospital Sidcup and by the end of the afternoon I was contacted to arrange an emergency appointment there which I attended the next day.I feel very fortunate.

They always help full very kind

Following a partially successful cataract operation the Sidmouth Boots optician Anna went out of her way to assist in resolving the problems of providing a prescription solution for spectacles.
All the staff at Sidmouth,in my experience are extremely helpful, especially Ella and Emily

Excellent and friendly service provided by the knowledgeable staff.
Special thank you to Marta Ilua and the optometrist Mariam Hussein
From a satisfied customer- Mrs Jean Olive

Exceptional excellent service at Boots opticians today . Duone the optometrist was very thorough and attentive throughout my appointment and Charlie was very helpful with choosing my glasses.

The staff at boot’s Penzance opticians were the most helpful and friendly ladies I’ve met in a while,especially Anita and Chantelle it was a pleasure to come to the shop.June Lewis.

I had an eye test yesterday,12th May 2026, at Boots opticians Castle Street branch Norwich. I have been a customer of that branch for many years, even though I live some distance away. Pritesh the optician is the reason I travel the distance. I have complete and utter faith and trust in his what he tells me about my eyes and the glasses he prescribes. His manner in the way he works also gives one confidence in his opinions.
Whilst there yesterday I also had the pleasure to meet Sean and Chloe who were extremely customer friendly being very helpful. I have to go back and collect my glasses in a few days and I will be assisted by Chloe again. These three people are a credit to your company and I, with customer experience this good, will obviously be using and recommending this particular branch of Boots opticians for many years to come.

Boots Opticians in Frome truly stands apart and the reason is simple; The People.
Sylwia and Sanah are the driving force behind a level of professionalism, expertise and care that is increasingly rare to find.

With their leadership and dedication to excellence, they make what could feel like a large corporate business instead feel like a trusted family-run practice where every customer is genuinely valued. The care, attention and reassurance they provide are nothing short of remarkable.

They are true ambassadors for Boots Opticians, proudly showing up every day and delivering a service that leaves the competition far behind. Having been with Specsavers in the past, this is incomparable. The passion through in every interaction, the devotion, and it is because of people like them that customers return with complete trust and confidence.

A credit not only to the Frome branch, but to the entire company.
Many thanks, Waren

I have found the service at Boots Optician in Liverpool L1 consistently excellent. The staff are unfailingly pleasant and helpful. I have recently been seeing the Optometrist Atif who was thorough and very attentive to my problems which are complex. I was reassured not only by his professionalism and expertise but the explanations and clarifications that I received throughout the procedures have been empowering.

Called into Boots Opticians Lisburn to have my glasses adjusted, Cerys dealt with me in a very efficient and professional manner, lovely personality an asset to the branch.

Costumer service and dealing with complaints is off the chart ! ( not what you would hope)
I had one year old prescription , well in consistent with my all previous prescription as my numbers have not changed over two decades,
Went to Worcester park branch to order new a new pair of
Glasses . My prescription was refused stating lack of expiry date ! ( Boots own prescription has two years expiration date)
Forced to a pay for new eye exam but without noticing that contact lens must be removed for a certain duration to let eyes corneal recovery and have accurate prescription.
The numbers came back 0.75 lower than all my prescription. I did the test at a different optician at later time ( after one day eye rest) which came back in line with all previous prescription.

When I made a complaint and challenged them for not following the recommended guidelines from the Opticians Council, they refused to acknowledge the issue and instead offered unjustified excuses.

It was simply a waste of time and money. There’s nothing wrong with admitting the mistake — what’s truly annoying is how they tried to justify such a error.

Very professional consultation with Talia at Muswell Hill Boots Opticians yesterday. Also a thank you to Nicola for her professional advice and help in choosing the frames. All staff made it a very pleasurable visit!

We have always had excellent service from Boots opticians in Sutton. Very friendly and professional customer service.
Highly recommended!