Process was relatively easy from start to finish. Getting a quote and accepting the policy was straight forward, as was setting up direct debit for monthly payments. I did struggle a little with goin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Price. Other features are also important. But one thing pop out you asking Does my car has non clone immobiliser that requires PIN or ADR. That question was never asked. It put me in difficulty to con... See more
Considering that I had no claims bonus and after searching high and low for a car insurance Boom accepted me on Money supermarket with just a click away. A very low premium which I managed to secure a... See more
Getting insurance was made very straightforward and easy by Boom. When I was looking at the extra options for insurance on Boom website it was really clear and easy to navigate. Would definitely recom... See more
4.3
Excellent
8K reviews
Asks customers to review
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I have good experience and thank you for car ins5
I have good experience and thank you for car insurance
24 May 2026
I have taken good insurance in this…
I have taken good insurance in this company and its prices are reasonable. Thank you.
18 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Uncontactable
They have an outbound number, meaning you cannot call them. They can only call you and quite literally let the phone ring once before hanging up- I didn’t even have time to sit up before they ended the call.
They have taken a minimum of 10 days for a single response
25 May 2026
Unprompted review
Reply from boom
Hi Sian,
Thank you for your reply, a complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Good price easy set up
23 May 2026
Great service
Great service , straight forward and quick. Id recommend boom to anyone thats looking for a car insurance
16 May 2026
best conpany
15 May 2026
It was easy to download and accept the…
It was easy to download and accept the insurance. The price was great too ,easily managed
22 May 2026
Simple and Easy Insurance
Getting insurance was made very straightforward and easy by Boom. When I was looking at the extra options for insurance on Boom website it was really clear and easy to navigate. Would definitely recommend Boom to other people for their simple process and the easy to use app as well as their affordable quotes.
14 May 2026
Cheapest price and so easy to use!
Cheapest price and so easy to use!
I switched because they gave me the lowest price by far. The whole process of signing the agreement was incredibly fast, and their app is brilliant—it keeps all of your policy documents right in one place so you don't have to go searching through emails. Highly recommend!
21 May 2026
Prompt response and transparency…
Prompt response and transparency business deal, no hidden agenda.
20 May 2026
Price is amazing
Price is amazing , very happy with the service given to me with amazing prices
12 May 2026
EASY TO UNDERSTAND
19 May 2026
Bad customer service
Unfortunately ive had to cancel my policy because the engine in my car has packed in and I have to scrap it. I have been trying for the last week to cancel it but the AI bot live chat would just tell me it was too busy try again later. I've finally got through today and cancelled my policy, ive had a payment of £90 come out that I was hoping to avoid. I've also been told ive been charged a cancellation fee of £75 and will only get a refund of £63.09.
I dont think this is fair considering I have no choice but to cancel my policy.
I then used the contact number to make a complaint and I was told to send an email so I also dont see the point in the contact number.
I will not be returning as a customer in the futur and definitely will not be recommending this company to anyone else.
You cant get through to a human and if you do they send you elsewhere. I think I was just poorly treated and dont feel like the company actually care they just want money
20 May 2026
Unprompted review
Reply from boom
Hi,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
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