Price. Other features are also important. But one thing pop out you asking Does my car has non clone immobiliser that requires PIN or ADR. That question was never asked. It put me in difficulty to con... See more
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Review summary
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It was quick and easy and a lot cheaper than my previous firm qouted
Considering that I had no claims bonus and after searching high and low for a car insurance Boom accepted me on Money supermarket with just a click away. A very low premium which I managed to secure a... See more
Getting insurance was made very straightforward and easy by Boom. When I was looking at the extra options for insurance on Boom website it was really clear and easy to navigate. Would definitely recom... See more
4.3
Excellent
8K reviews
Asks customers to review
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EASY TO UNDERSTAND
19 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad customer service
Unfortunately ive had to cancel my policy because the engine in my car has packed in and I have to scrap it. I have been trying for the last week to cancel it but the AI bot live chat would just tell me it was too busy try again later. I've finally got through today and cancelled my policy, ive had a payment of £90 come out that I was hoping to avoid. I've also been told ive been charged a cancellation fee of £75 and will only get a refund of £63.09.
I dont think this is fair considering I have no choice but to cancel my policy.
I then used the contact number to make a complaint and I was told to send an email so I also dont see the point in the contact number.
I will not be returning as a customer in the futur and definitely will not be recommending this company to anyone else.
You cant get through to a human and if you do they send you elsewhere. I think I was just poorly treated and dont feel like the company actually care they just want money
20 May 2026
Unprompted review
Reply from boom
Hi,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
A very easy way to get my insurance…
A very easy way to get my insurance sorted very helpful and very easy to navigate, prices were good 👍
11 May 2026
very great company without any nonsense…
very great company without any nonsense questions, the license fell off and there is insurance without any problems
11 May 2026
Customer Service Terrible
I cannot get through to them at all on the live chat. There is no phone number. If you want to change your policy the price hikes extortionately and you cannot contact them to cancel it
19 May 2026
Unprompted review
Reply from boom
Hi Amy,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
What an awful company
What an awful company had to do a change of vehicle 3 months in and i couldn't do it on the app!! Tried to speak to someone online and waited in a queue for over an hour and got booted tried again and kept getting that they were busy. Had to buy temporary cover over the weekend because why would they be working!! Cost me a further £60!!
Monday morning straight back in the queue to be kicked only by chance I found a complaint phone number who managed to get someone to call me back and even then despite having to pay for extra insurance wanted to charge more
Awful company awful customer service awful app !! I dread should I have an accident.
Avoid!! Go with a company who actually has a phone number and want to help
15 May 2026
Unprompted review
Reply from boom
Hi Michelle,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
Reply from boom
Hi,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Just poor
Boom never respond and when they do they seem to never have any idea how to answer the question its always we'll contact you. My vehicle was damaged i was send to deal with 3 3rd party companies to get it repaired and no company seemed to have knowledge of anything about the rest of the claim.
Its great and cheap if you never have an accident, but if you do they are awful.
Just poor
18 May 2026
Unprompted review
Reply from boom
Hi Tom,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
Best Insurance thank you.
6 May 2026
A prompt and efficient service
A prompt and efficient service. Glad to come back and insure my next car.
9 May 2026
Very poor customer service. Even no human customer service in boon insurance
I was trying to cancel my policy last 5 days but still not any response from boom insurance company
30 August 2025
Reply from boom
Hi Sooraj,
We're sorry to hear you're unhappy with your experience.
A complaint has been logged with our complaints team and you'll hear from them within 5 working days.
If you'd like to contact our complaints team in the meantime, you can find their contact details at https://www.boom.co.uk/complaints/
Team boom
Boom's customer service is not great
Boom's customer service is not great. I emailed them on the 13th May to discuss changing my car and they asked for my details which I sent immediately. As at now, I haven't heard back from them.
13 May 2026
Unprompted review
Reply from boom
Hi Francisca,
We're sorry to hear about the experience you've had.
We'd like to investigate what's happened here, so please could you respond to our request for more information (incl. your policy number), so that we can locate your policy and look into this.
Team boom
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