Bookatrekking.com Reviews 

2,013
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless booking process and excellent communication, simplifying all arrangements. The comprehensive app is highly valued for its detailed navigation, preparation tools, and essential information. Many people enjoyed the stunning locations and beautiful scenery, describing the service and logistics as excellent. However, some customers noted occasional issues with the app's accuracy, finding navigation tools vague or inconsistent with real-world conditions. A few also felt some routes were more difficult than described, encountering unexpected terrain challenges or minor discrepancies with accommodation.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the booking process incredibly simple and... See more

Service

Clients share positive opinions on service, with many reviewers feeling well-prepared and supported,... See more

Location

Reviewers highlight positive aspects of location, with many finding the booking and locations great, and the... See more

Application

People report positive experiences with the app, finding it to be a key guide, very useful, and practical for... See more

Booking process

Reviewers mention positive feedback about the booking process, finding it incredibly simple and stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great app- including maps, preparation etc.; good response to Qs by email and by phone; all bookings were fine. Fantastic trip overall Areas for potential improvement....information on whether wate... See more

Company replied

Rated 4 out of 5 stars

The trek plan was great - taking in a wide variation in terrain and routes. The app was very comprehensive and useful. The food in the rifugios was mixed; evening meals were generally great, breakfast... See more

Company replied

Rated 4 out of 5 stars

The scenery was beautiful. Some of the refugi’s had challenging aspects- the soap containers to wash your hands ran out of soap, to few toliets (2 for 50 people in the morning isnt enough) Refugi del... See more

Company replied

Rated 4 out of 5 stars

We really enjoyed the experience in the Dolomites, amazing views, the weather was very kind to us and the Rifugios were fantastic, especially the staff who looked after us! We also enjoyed meeting... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Bookatrekking.com you’ll find the treks that will make your life unforgettable. Whether you want to discover the Inca Trail or climb the Kilimanjaro, Bookatrekking.com offers a wide and varied range of services. Here, no false promises are made, prices are transparent and every booking is confirmed immediately. Find, compare, book and trek.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,013)

625 reviews in the last 12 months

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Rated 5 out of 5 stars

I am so glad I used Bookatrekking to organise my TMB trek

I am so glad I used Bookatrekking to organise the logistics of my TMB trek. I was anxious before I started the trek, thinking I should have booked on a guided tour so that I would be walking with an experienced guide who knew the trail and the accommodations well, and that I would be in a group rather than walking as an individual. Bookatrekking were very proactive leading up to the trip, sending out videos on all aspects of the trek, with updates on packing lists, good weather apps, and how to deal with unfavourable conditions. Their app is excellent and its navigation feature is brilliant. Cannot get lost ! The trek would have to be one of the most social and friendly walks you can do anywhere. There are so many people from all over the world who are there to enjoy the beauty and splendour of the alps. So never felt alone. I spoke with some people who spent over a day trying to book refuges, and who had to reroute their trek to fit in with their accommodations. So I cannot rate Bookatrekking highly enough.

4 July 2026
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Reply from Bookatrekking.com

Hi Jim,

What a brilliant review to read! We're so pleased our pre-trip support and navigation app helped ease those nerves and gave you the confidence to tackle the TMB independently. You're absolutely right about the social side of this trek, the mix of people from all corners of the world, all there for the same stunning scenery around Mont Blanc, really does make it something special. Sounds like you had the full experience, from the French valleys to the Italian rifugios and those sweeping alpine views. Well done on completing the full circuit, Jim. Hope to see you on the trails again!

- Bookatrekking.com

Rated 5 out of 5 stars

Amazing Dolomites trek!

We had an amazing trek in the Dolomites! Each day on the trails offered new landscapes and (fun) challenges, and the huts were all unique with extremely kind and knowledgeable staff. The navigation on the Bookatrekking app was easy to use and stress-free. I would happily book another trek through Bookatrekking. Thank you!

3 July 2026
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Reply from Bookatrekking.com

Lauren, so glad you loved the Alta Via della Marmotta! It's one of those Dolomites treks that stays wonderfully wild and uncrowded, and Rifugio Chiggiato's setting always leaves people speechless. Sounds like you had the full package: stunning landscapes, warm hospitality, and smooth navigation with the app. Thanks for trusting us with your adventure. Hope to see you on the trails again!

- Bookatrekking.com

Rated 4 out of 5 stars

Great service and fantastic trip

Great service and fantastic trip. Would have been great to have all rifugios & water sources detailed in itinerary to make planning each day a little easier. Tricky to see on provided map, had to use additional sources to verify.

3 July 2026
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Reply from Bookatrekking.com

Thank you for your wonderful review, Anna! We're delighted to hear that you had a fantastic trip and were happy with our service.

We also appreciate your suggestion. Including a more detailed overview of rifugios and water sources along each stage is something we've discussed internally, and feedback like yours reinforces how valuable this would be for hikers planning their days. Thank you for taking the time to share your experience.

–Bookatrekking.com

Rated 5 out of 5 stars

All in one place and accessible offline

The Application is very detailed and helpful. All is in one place and accessible without internet. Zero difficulties with accommodations. Communications with Bookatrekking team [required once for change enquiry] was super smooth and clear.
All ready looking at my next adventure. love this format - thank you

20 June 2026
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Reply from Bookatrekking.com

Hi Virginie, thank you for this lovely review! We're so pleased the app made your Alta Via 1 journey smoother. Having everything offline and in one place really does make a difference when you're up in the Dolomites, moving between rifugios. It's great to hear the accommodation bookings went seamlessly and that our team could help you out quickly when needed. We'd love to welcome you back for your next adventure. Safe travels!

- Bookatrekking.com

Rated 5 out of 5 stars

Stellar experience

I’m very pleased with every part of the process, from booking to the actual hike. The accommodations and services that were provided were excellent! I’ve already recommended you to other hikers!

28 June 2026
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Reply from Bookatrekking.com

Thank you, John! We're thrilled to hear the Tour du Mont Blanc lived up to expectations. Circling the massif through France, Italy and Switzerland is quite the adventure, and those alpine refuges along the way really do bring trekkers together over good food and stories. We appreciate you spreading the word to fellow hikers. Hope to see you on the trails again!

- Bookatrekking.com

Rated 5 out of 5 stars

We had a wonderful trip to the Adlerweg…

We had a wonderful trip to the Adlerweg in Austria. Communications with Bookatrekking with easy and clear. And all arrangements were very straightforward, requiring minimal work on our part.
While the map app was super, super helpful, we would have appreciated more detail about the trek itself. The very brief sentence/paragraph descriptions didn't really capture the different stages well. And there were a couple of sections of the hike that were unexpectedly difficult - perhaps better paths had been recently disrupted by eroding rocks? Overall though, a fabulous time, and we would book with you again.

1 July 2026
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Reply from Bookatrekking.com

Thank you for your thoughtful review, Heidi! We're delighted to hear that you had such a wonderful time on the Adlerweg and that our communication and organization made your trip easy and stress-free.

We also appreciate your constructive feedback. We'll continue refining our stage descriptions to give hikers a better idea of what to expect each day. As for the more challenging sections, mountain trails can change over time due to erosion and other natural conditions, and we'll review those parts of the route to ensure our information remains as accurate as possible.

It means a lot to hear that you would book with us again. See you on the trails!

–Bookatrekking.com

Rated 5 out of 5 stars

Great travel app

Accurate map, user friendly app

2 July 2026
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Reply from Bookatrekking.com

Thank you for your review, Tea! We're delighted to hear that you found the app easy to use and that the maps helped you navigate the Alta Via 2 with confidence. We hope you had an unforgettable time in the Dolomites.

–Bookatrekking.com

Rated 5 out of 5 stars

Easy booking process and great…

Easy booking process and great communication

2 July 2026
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Reply from Bookatrekking.com

Thank you for your kind review, Lisette! We're delighted to hear that booking your Dachstein Rundwanderweg was easy and that you were happy with our communication throughout the process. We hope you had a wonderful time exploring this beautiful part of the Alps.

–Bookatrekking.com

Rated 4 out of 5 stars

The scenery was beautiful

The scenery was beautiful. Some of the refugi’s had challenging aspects- the soap containers to wash your hands ran out of soap, to few toliets (2 for 50 people in the morning isnt enough) Refugi del Estany Llong stood out. There are too many beds hence people for the site. Dinner was awkward with them sitting late arrivals with folks who were on time at a crowed table, the packs are tightly hung so it is difficult to get into them, the lunch was 3 tortillas one with nutella, one with a slice of salami and one with slice of cheese. No condiments or flavor. The other picnics were much better some great.

30 June 2026
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Reply from Bookatrekking.com

Thank you for taking the time to share your experience, Mary. We're pleased to hear that you enjoyed the beautiful scenery throughout your trek.

Some huts are located in very remote spots, with the practical challenges that come with that. Still, we understand that these details can have a real impact on the experience. We appreciate your comments, as they help us set clearer expectations for future trekkers.

See you on the trails!

–Bookatrekking.com

Rated 5 out of 5 stars

Definitely worth using Bookatrekking

Definitely worth using Bookatrekking. Everything went exactly as planned and described, the navigation app was totally reliable, and the hikes were really spectacular. There are some topics specific to each refugio that would be helpful to know more about in advance, but are not included in Bookatrekking's materials. For example, it turned out we did not need to bring shower shoes, Hüttenschuhe (all the refugi provided Crocs for guests to use), or water filtration/purification solutions for any of our 3 refugi. So Bookatrekking's packing advice was safe and conservative in general, but could be improved by being more accurate for specific treks.

29 June 2026
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Reply from Bookatrekking.com

Thank you for your wonderful review, Alan! We're delighted to hear that everything went exactly as planned and that the app helped you enjoy your trek with confidence.

We also really appreciate your constructive feedback. We aim to provide packing advice that prepares hikers for a wide range of situations, but you make a good point that certain recommendations can be more specific to individual treks and rifugios. We'll continue refining our travel information to make it as practical and relevant as possible.

Thank you again for taking the time to share your experience, and we hope to welcome you on another adventure soon!

–Bookatrekking.com

Rated 5 out of 5 stars

Brenta (dolomite) 4 day hut to hut trek…

Brenta (dolomite) 4 day hut to hut trek was the fantastic - all accommodation, breakfast and dinner sorted by them so no organising with each refugia (totally possible to do this yourself if you have the time/energy, we were a busy unorganised group :-) ) all super easy, stunning trails good difficulty, huts for lunch en route, easy app for nav and prep. The Italian food was gorgeous, unexpected range of choices for secluded mountain huts! It was so lovely to hang out with everyone else in the refugia, many doing the same routes.
Also - Brenta is so dramatic and more off the beaten path, less insta/tiktok than other areas of the dolomites that have surged in popularity.

Bloody amazing. 10/10

23 June 2026
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Reply from Bookatrekking.com

Thank you for such an enthusiastic review! We're thrilled to hear that you had such an amazing time exploring the Brenta Dolomites and that we could take care of the logistics so you could simply enjoy the adventure.

It's great to hear you appreciated not only the spectacular scenery, but also the atmosphere in the rifugios and the authentic mountain hospitality. We couldn't agree more: the Brenta is a truly special corner of the Dolomites, offering an incredible alpine experience away from the busiest trails.

Thanks again for the 10/10! We hope to help you plan your next mountain adventure soon!

–Bookatrekking.com

Rated 5 out of 5 stars
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Reply from Bookatrekking.com

Thank you for your review, Brian! We're delighted to hear that you enjoyed using both our website and the GPS navigation. We put a lot of effort into making it easy for hikers to prepare and stay on track, so it's great to know it made a difference.

–Bookatrekking.com

Rated 4 out of 5 stars

Happy customers after correct complaint handling

It was nice to have everything arranged, no stress just holiday.
There was a small hiccup with the ski lift opening season on the last day. This issue was handled sufficiently by Bookatrekking and we feel heard.
The route we did was described as family friendly and beginner. This is what we experienced as well. Day two is one of the tougher days though.
The first two accommodations are really nice mountain huts, that was great and as we expected. However the third accommodation was a hotel. In our opinion this did not fit in our image of a hut to hut trekking. It was nice to have the luxury of a hotel room though.

24 June 2026
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Reply from Bookatrekking.com

Thank you for your thoughtful review, Sjoerd! We're delighted to hear that you were able to enjoy a stress-free holiday and that, when an unexpected issue arose with the ski lift, you felt listened to and supported by our team.

It's also great to hear that the route matched your expectations as a family-friendly, beginner trek. We appreciate your feedback about the final accommodation as well. Sometimes a hotel is the best available option to make an itinerary work, but we understand that it creates a slightly different experience from staying in mountain huts throughout.

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

Bookatrekking: highly recommended!

- Short Alta Via 1 (4 days; with hotel before and after trekking in Cortina): booking process (hotels, huts) was flawless;
- We really liked the navigation tool;
- We appreciated the extensive communication (mails). They helped to properly prepare for the trekking. The content of the mails also reflected a deep understanding of 'matters to take into account' and radiated passion and respect for the mountains;
- We felt that the services and information offered by Bookatrekking fully justified the price to be paid.

1 July 2026
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Reply from Bookatrekking.com

Hi Roland,

Thank you for these kind words! We're delighted to hear the Alta Via 1 lived up to expectations. That route has some truly spectacular Dolomite scenery, and we're glad the navigation tool and pre-trek communication helped you make the most of it. Your comment about passion and respect for the mountains means a lot to us – that's exactly what we aim to bring to every booking. Safe travels, and we hope to see you on another trail soon!

- Bookatrekking.com

Rated 3 out of 5 stars

Not what I expected

My hotel was changed without notifying me (or correcting it in the app). I had booked an extra night at the beginning, so moving hotels was a hassle I didn’t plan for. Also the new hotel was unacceptable. No a/c in the midst of a heat wave just didn’t work for me. Because of this I booked a different hotel at my own expense for the end of the trip.

Also, the mileage estimates on the app were WAY off, resulting in my running out of water a couple of miles short on both day 1 & 2.
Day 1: app said 7.6 miles, I had 11.5, including the extra distance I had to walk from my new hotel.
Day 2: app 7.7, actual 10.0
Day 3: app 8.5, actual 11.9 (not including extra mileage back to hotel)

23 June 2026
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Reply from Bookatrekking.com

Thank you for sharing your experience, Tammy. We're sorry to hear about the hotel change and the lack of communication around it. That's not the standard we aim for, and we understand how frustrating it must have been, especially when you had planned an extra night in advance. We also regret that the accommodation didn't meet your expectations during the heat wave. We will look into this internally to understand what happened with the hotel change.

Regarding the distance discrepancies, we appreciate you bringing this to our attention. Trail distances in mountainous terrain can vary depending on the route taken and GPS tracking methods, but we take accuracy seriously and will review the information provided for this trek to ensure it better reflects the actual hiking distances.

We're glad you were able to complete the trek through Triglav National Park despite these challenges. We wish you many wonderful adventures in the future.

Bookatrekking.com

Rated 5 out of 5 stars

great guides

loved evvery second of my trip

17 June 2026
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Reply from Bookatrekking.com

Thank you for your review, Hidde! Great to hear that your Salkantay Trek was such a success. We’ll gladly pass your compliments on to the guides.

–Bookatrekking.com

Rated 3 out of 5 stars

Great app / Bad plan

The App was great, but the planned days & accomodations were not. This was my first time using a service like Bookatrekking, and I think it'll likely be my last after having a pretty negative experience. I didn't contest any of the travel plans assembled for the TMB, but after experiencing it, I wish I had.

Auberge du Truc doesn't have showers (not advertised) and refused to provide dinner beyond soup and bread for two members of our group since they were delayed in their arrival due to assisting a struggling hiker (I get that 8pm isn't dinner time but the lack of understanding / empathy was defeating). Hotel Base Camp was fine, but it's quite a separate experience from the rest of the journey having to descend into Bourg Saint Maurice to stay at a crowded hotel. Dinner wasn't until 20:00, and we weren't served until 21:30. Once again, I get that it's crowded, but one dish was raw and the other was not what was ordered. With breakfast at 6:00 and departure at 6:45, we felt like we had to race to try and get adequate sleep for the third day of walking (we did not - rooms are stifling hot in the summer).

Rifugio Elisabetta was great, but it was followed by Gite Le Radonneur, which sits above Courmayeur in the midst of a construction zone during the summer, resulting in excessive noise and signficant dust making for an altogether unappealing experience. So much so, that I decided to end my duration on the TMB a day ahead of schedule and walk down to Courmayeur rather than sticking around in the dust and noise for another night.

In the end, I just wished that I had planned the trip instead of paying for this company to do it. Perhaps the experience would've been the same, but at least I would've only been able to blame myself for how it turned out.

30 June 2026
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Reply from Bookatrekking.com

Thank you for sharing your feedback, Jacob. We're sorry to hear that parts of your experience on the TMB fell short of your expectations.

Regarding Auberge du Truc, we understand your frustration. Mountain refuges can vary significantly in their facilities and policies, and while most are very accommodating, timing and house rules around meals can sometimes be strict, especially during busy periods. We also recognise that staying in Bourg Saint Maurice does break the rhythm of a hut-to-hut trek. That descent into town offers more comfort and services, but we understand it feels quite different from the mountain atmosphere of the other stages.

Your feedback is valuable, and we will review how we present accommodation details so future trekkers have a clearer picture before they set out. We hope that despite these challenges, you were still able to enjoy some of the stunning alpine scenery along the western TMB. We wish you better experiences on your future adventures.

- Bookatrekking.com

Rated 5 out of 5 stars

Trek was well organized with clear…

Trek was well organized with clear instructions. It was financially a good deal too.

30 June 2026
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Reply from Bookatrekking.com

Hi Sacheendra,

Thank you for the kind words! We're really pleased to hear the organization and instructions worked well for you. Clear guidance makes all the difference when you're out on the trail, and we're glad the value side of things added up too. Hope the trek itself lived up to expectations!

- Bookatrekking.com

Rated 5 out of 5 stars

Fantastic communication with the team

Fantastic communication with the team. The App really made everything easy to follow. Day 2 was a very long hard day and we met other hikers that had the same walker but split over 4 days instead of 3.

23 June 2026
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Reply from Bookatrekking.com

Julie, thanks so much for this! Glad the app kept everything running smoothly for you. Day 2 from Galassi to Baion is indeed a proper mountain day, one of those stages where you really earn your rifugio dinner. We do offer the four-day version as well for anyone who wants a gentler pace, but you tackled the classic route and made it work. The Marmotta rewards those who put in the effort. Hope to see you back in the Dolomites soon! - Bookatrekking.com

Rated 4 out of 5 stars

Overall we had a great time hiking Via…

Overall we had a great time hiking Via Alta 1 (4 days), and was made stress free with all the bookings being sorted and the useful app with we relied on for navigation. The views were stunning.

Enjoyed staying at the rifugios, although rifugio lagazuoi was frosty and charged us city tax which I was not expecting. Definitely bring ear plugs and sandals!

My only criticism would be the difficulty- we both are experienced hikers and marathon runners but we struggled with the first 2 days- 34km total with 2700 meters of elevation (and a good chunk down too). This meant we didn’t get as much time to sit and enjoy the environment rather race to get there for 6pm and crash after dinner.

29 June 2026
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Reply from Bookatrekking.com

Thank you for your detailed review, Alicia! We’re glad to hear that you had a great time on the Alta Via 1 and that the app and arranged bookings helped make the trip stress-free.

We also appreciate your feedback about the difficulty of the first stages. The Alta Via 1 can be demanding, especially in a shorter itinerary, and your comments help us communicate expectations more clearly to future trekkers. We’re happy that, despite the tough days, you enjoyed the rifugios and the stunning views along the way.

–Bookatrekking.com

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