Bookatrekking.com Reviews 

2,019
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for its simplicity and seamless organization, making arrangements stress-free. The company's excellent service and brilliant communication are frequently highlighted, ensuring everything is well-managed. The accompanying app is described as very helpful for navigation, providing useful information, and working reliably offline, contributing to unforgettable trekking adventures in spectacular locations. However, some customers noted occasional inaccuracies within the app regarding hike durations, distances, or food availability, and inconsistencies between app routes and local signs. Reviewers also found certain trails unexpectedly difficult or unpassable, and a few experienced incorrect accommodation bookings or inconvenient hotel locations.

What people talk about most

User experience

People report positive experiences with user experience, finding the app and its navigation tools amazing and... See more

Service

Consumers find service to be positive, with many reviewers appreciating the seamless logistics and prompt,... See more

Location

Customers had positive experiences with location, frequently describing them as beautiful, spectacular, and... See more

Application

Reviewers mention positive feedback about the app, highlighting its helpfulness, ease of use, and... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy and stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great trail lovely huts, pretty easy booking process, but obviously a bit of a mark up compared with booking it myself, I guess that's the cost of convenience. Your app should have graphs with stan... See more

Rated 4 out of 5 stars

Great app- including maps, preparation etc.; good response to Qs by email and by phone; all bookings were fine. Fantastic trip overall Areas for potential improvement....information on whether wate... See more

Company replied

Rated 4 out of 5 stars

We really enjoyed the experience in the Dolomites, amazing views, the weather was very kind to us and the Rifugios were fantastic, especially the staff who looked after us! We also enjoyed meeting... See more

Company replied

Rated 5 out of 5 stars

This was actually an amazing hike. Really incredible. Booking through Bookatrekking made it incredibly simple, the app, the gpx maps, the gear list are all invaluable information which really ensured... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Bookatrekking.com you’ll find the treks that will make your life unforgettable. Whether you want to discover the Inca Trail or climb the Kilimanjaro, Bookatrekking.com offers a wide and varied range of services. Here, no false promises are made, prices are transparent and every booking is confirmed immediately. Find, compare, book and trek.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(2,019)

632 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It was incredibly easy to book refuges, but some improvements to be made

It was incredibly easy to book refuges through Bookatrekking- saving a lot of time over booking each individually our selves. However, we did have two days with very short distances between refuges and others that were longer than needed. We would have appreciated a bit more balanced distances.

The app, while helpful to navigate the trail, was woefully inaccurate in distances, elevation gain, and time estimates. We were tracking our progress with Garmin GPS and in some cases the distances were off by 5+ KM.

On a final note, our final refuge was too basic and barely staffed. We arrived at 3pm and saw a note that no one was there currently. It took until after 6 for someone to show up. We then learned that we needed to pay for blankets and we were responsible for washing our dishes. Unlike all the other refuges there wasn't a bar/counter service to grab a beer or a snack.

5 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Erik,

Thank you for sharing your feedback! We're glad the booking process saved you time and helped bring your Tour du Mont Blanc to life. You're absolutely right that stage distances can vary quite a bit on this route, and we're always working to refine the balance between logistics, hut availability, and daily distance.

We appreciate the note about the app's accuracy. GPS discrepancies can happen due to trail variations and mapping updates, but 5+ km is more than we'd expect, and we'll look into that. As for your final refuge, we understand how frustrating it must have been to arrive and wait for staff. The TMB passes through remote alpine areas where some huts operate with smaller teams, but we hear you on the experience.

Thanks again for the constructive input. We hope to welcome you back for another trek!

- Bookatrekking.com

Rated 5 out of 5 stars

This is my fourth time using…

This is my fourth time using BookaTrekking and each time has been amazing. The communication and ease of booking makes me want to keep coming back! The prices are appropriate and it takes the stress out of having to book yourself.

3 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Julia, four treks with us, that's loyalty we don't take lightly! The Tour du Saint Bernard is something special, isn't it? We're glad we could take the stress out of the logistics so you could just focus on the trail. Thanks for trusting us again and again. Hope to see you on the next one!

- Bookatrekking.com

Rated 5 out of 5 stars

The app is very practional

The app is very practional. Navigating was easy withit.

8 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Kati! So glad the app made navigating the Val di Fassa easier for you. The Dolomites can be tricky terrain, so it's great to hear the route guidance worked well. We hope the views from the Rosengarten made it all worthwhile! Hope to see you on the trails again!

- Bookatrekking.com

Rated 4 out of 5 stars

All went well in the best way.

All went well in the best way.
Technically and phisically.

8 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Ran, great to hear the Alta Via della Marmotta delivered on both fronts! This route doesn't get the attention it deserves, but those who tackle it always seem to appreciate the wild valleys and the quieter side of the Dolomites. Sounds like you were well prepared for the challenge. Hope to see you on the trails again!

- Bookatrekking.com

Rated 5 out of 5 stars

Most convenient way to book and experience Dolomites AV1!

Bookatrekking handled the booking of the mountain huts for us and was very communicative during the whole process. They updated us on the progress and pointed out the possible issues we may encounter, i.e. huts that opened late in the year. The accompanying app which had the navigation and elevation profile for each hike was a lifesaver.

8 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Leslie,

Thank you for the wonderful review! We're so pleased the booking process went smoothly and that our updates helped you prepare for the trek. The Alta Via 1 is truly special, especially that stretch through the Scoiattoli area with its dramatic Dolomite towers. It's great to hear the app was useful for navigation along the way. We hope those days in Italy gave you plenty of incredible mountain moments to remember!

Hope to see you on the trails again!

- Bookatrekking.com

Rated 5 out of 5 stars

The hike was an adventure for sure

The hike was an adventure for sure. The 1st day it rained quite a bit and the list provided kept us prepared. The navigation app was a life saver and fortunately for us kept us on the right trail 100%. The huts on our 2 night hike were great!

8 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Scott! Sounds like you handled that first day's rain like pros — and we're glad our packing list came through for you. The navigation app really does make all the difference in the Dolomites, especially when the trails weave through those dramatic limestone ridges. Thrilled to hear the huts treated you well too. Hope to see you back on the trails again!

- Bookatrekking.com

Rated 3 out of 5 stars

Premium for the convenience of having accommodation booked for you.

App and trail routing were generally good. I did need to make some adjustments to suit my personal routing preferences and this was accommodated. Refuges were good with the exception of Elisabetta, where the sleeping arrangements were appalling and I felt unsafe with respect to fire risk and emergency exit, should that have been necessary. My bed was a quarter share of a quadruple mattress positioned on the eaves of a converted attic and at the top of an open stairwell. This was adjacent to the main attic space where approximately 20 sleeping slots were positioned. There were no fire doors or other structures to prevent smoke or fumes from rising from the kitchen or any of the lower floors into this space. Noise and conversations from the kitchen, three floors below, could’ve heard up to at least 1130 pm.
In terms of value for money, the amount charged by Bookatrekking for dormitory accommodation was roughly twice the cost of booking directly.

24 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for sharing your feedback. We're glad the app and trail routing worked well for you and that we could accommodate your personal preferences along the way.

We are sorry to hear about your experience at Rifugio Elisabetta. The sleeping arrangements you describe are unfortunately typical of many older Italian rifugios during peak season, where dormitory spaces are often located in converted attic areas. While these conditions are part of the traditional mountain hut experience on the Tour du Mont Blanc, we understand they can feel uncomfortable, particularly regarding noise and safety concerns. Your feedback is valuable, and we will continue reviewing how we communicate what trekkers can expect at each hut so future hikers are better prepared before arrival.

We wish you many safe adventures in the future.

- Bookatrekking.com

Rated 5 out of 5 stars

Excellent hike in the Dolomites

We really enjoyed the hike and it was the right level of difficulty for our group. Refuges were all great, comfortable and offering good food in the evening and packed lunches for the following day. Dolomites themselves were genuinely beautiful- stunning views each day, couldn’t recommend it enough if you like mountain walking!

7 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Christopher,

Thanks so much for this lovely review! It sounds like the Dolorama Weg delivered exactly what you were hoping for. We're thrilled the difficulty level worked well for your group and that the refuges looked after you so well with those hearty dinners and packed lunches. The Dolomites really do put on a show, don't they?

We'd love to welcome you back for another trek. Safe travels!

- Bookatrekking.com

Rated 5 out of 5 stars

Exceeded all expectations

The logistics of the trip were seamless. Drivers were professional, on time and pleasant. The arrangements for the guesthouses were perfect, and the scenery spectacular. And even though I traveled solo on the self-guided tour, I met a whole lot of interesting hikers over the course of the week.
Special thanks to Brikena at Choose Balkans for her help and attention throughout the trip.

25 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

David, thank you so much for this wonderful review! We're thrilled to hear the Peaks of the Balkans delivered on every level, from the seamless logistics to those spectacular Albanian mountain views. Solo trekkers often tell us the trail community is one of the highlights, so we're glad you connected with fellow hikers along the way. Brikena and the Choose Balkans team are fantastic partners, and we'll be sure to pass along your kind words. Hope to see you on the trails again, David!

- Bookatrekking.com

Rated 5 out of 5 stars

Communication is clear and information…

Communication is clear and information from the App is actually useful.

It is a really good service to coordinate with a group of friends that can't agree on choices for a group hiking trip. Excellent USP for the services of bookatrekking; they handle the logistics.

30 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thanks Enrique! Glad to hear the app kept things clear and helped you and your friends finally settle on a plan. The Friulian Dolomites don't get nearly the attention they deserve, but you picked a proper alpine circuit. Handling the logistics so you could focus on those ridgelines and wild terrain is exactly what we're here for. Hope to see you on the trails again!

- Bookatrekking.com

Rated 4 out of 5 stars

Great accommodations, reliable luggage transport, and a wonderful hike

We had great accommodations, reliable luggage transport, and a wonderful hike. I probably would have given 5 stars except that two of the guest houses claimed we still owed a balance on our room. Presumably the card that bookatrekking provided had been rejected, requiring the owner to contact bookatrekking to get a new card number. At the end of the day, it was all resolved and we did not have to provide a credit card, but that should not have happened.

Two other minor negatives:

(1) The daily hike distances were off by a mile or so each day, and the vertical elevation gains were off by about a factor of 2. I kind of like to know what the vertical elevation gain is each day when I set out on a hike, so I found the inaccuracy a bit frustrating.

(2) Breakfast was not served until 8:00 or 8:15 each morning. Given the extreme heat wave in Europe during our hike, we wanted to get out as early as possible to get some miles behind us before it got too hot. It was light enough that we could get on the trail by 5:00. Some guest houses were very accommodating and provided us with a sandwich to take with us. Others said that they really couldn't do anything. We skipped multiple breakfasts so that we could get going in the morning.

Again, these negatives were relatively minor, and the second one is not in bookatrekking's control, but it is worth knowing. Overall, we had a great hike with lots of great memories.

5 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi there! We're really glad to hear you enjoyed the Pembrokeshire Coast Path and that the accommodations and luggage transport worked well overall. We sincerely apologize for the payment hiccups you experienced at two of the guesthouses. While this was ultimately resolved, we understand how frustrating it must have been to deal with in the moment, and we'll be reviewing our payment processes to prevent this from happening again.

Thank you also for the feedback on the distance and elevation data. We rely on mapping tools that can sometimes vary depending on the source, but we hear you loud and clear that accuracy matters when you're planning your day on the trail. We'll take another look at those figures. As for breakfast timing, that's often set by the individual guesthouses, but it's useful to know how it affected your mornings.

We're happy the trek itself delivered, and we hope to welcome you back for another coastal adventure someday!

- Bookatrekking.com

Rated 5 out of 5 stars

10/10 Trek!

We had the most amazing time on our trek through the Swiss alps! This trip was honestly more amazing then we could have ever expected! 10/10. We would however advise others who may be looking at this trek that this is by no means a beginner trek. The daily km's are reasonable but the terrain is steep, exposed, and treacherous at times. We found that this added to the experience, for us, but for people looking to just get their feet wet, this may not be the trek for you.

Bookatrekking made the process of booking this trek a breeze and the included navigation files and packing list took a lot of the stress out of the prep process. Overall we couldn't be more happy with our experience!

6 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Rob,

Thank you for the kind words and the honest advice for future trekkers! You're absolutely right, the Bernese Oberland rewards those who come prepared. While the route is designed with beginners in mind, sections like the climb toward Gspaltenhornhütte definitely demand respect, especially in variable conditions. We're thrilled the exposure and terrain added to your experience rather than taking away from it. That's exactly the kind of alpine adventure this region offers when you're ready for it. Glad the navigation files and packing list helped take some weight off your shoulders before you even started walking. Hope to see you back in the Swiss Alps someday!

- Bookatrekking.com

Rated 4 out of 5 stars

Super Route

Super Route! The Carres de Foc was just the right level of challenge, and bookatrekking set it up very well for us. The navigation features in the app were very helpful too. This was my first trip in the Pyrennes and they lived up to expectations for beautiful mountains. The terrain was challenging, but the trails were well-marked, and as good as possible, given the terrain. The standard of the hostels was between very good and excellent. Great food, and a good standard in for the sanitation too.
A few recommendations. For the Day5 itinerary, there were two options, but they were identical. So something went wrong. The exception proves the rule of a high quality, informative app. One bit of information you might consider adding is that the first 4-5 kilometers of the trek are along an asphalt road. Due to travel delays, we got a late start on the first day, which was hot and sunny. So we were glad to discover that we could actually get a taxi on the first leg. Mentioning that in the app information would have been helpful.
More generally we also found that the hiking times given on the trail signs, and (reflected in the app) were about a third shorter than we were able to achieve. So those times are for strong, fast trekkers.

6 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for this great review, Kevin! We're really pleased the Carros de Foc delivered the right balance of challenge and beauty for your first Pyrenees adventure. The refuges along this circuit truly set a high standard, and it sounds like you experienced that firsthand.

Thanks also for flagging the Day 5 route duplication in the app, that's exactly the kind of feedback that helps us keep improving the experience for future trekkers. We'll get that sorted. And your point about the initial asphalt stretch is a useful one; we'll look at making that clearer in the route info.

Hope to see you back in the mountains soon!

– Bookatrekking.com

Rated 5 out of 5 stars

Customer intimacy

The scenery, the distances and the huts are perfect. But the plus Bookatrekking delivers is the customer intimacy. From the app that delivers extra info and reminders. To the support along the way about the weather or if a descent is safe or not.

6 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thanks so much, Bas! It's great to hear the trek lived up to expectations, especially on a route as demanding as this one. The Aosta Valley rewards those who venture into its wilder corners, and we're glad our app and support helped along the way. Mountain conditions can shift quickly at altitude, so it's good to know the extra guidance made a difference. Hope to see you back for another trek soon!

- Bookatrekking.com

Rated 4 out of 5 stars

All reservationz were ok

All reservationz were ok. Very good meal in evray refuges. Navigating with the app was easy. Breakfast must be better in some refuges.

6 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Denis,

Thank you for your feedback on the Tour du Mont Blanc! We're glad the reservations went smoothly and that you enjoyed the meals along the way. We appreciate your note about the breakfasts at some refuges. While breakfast quality is managed by each individual hut, we'll make sure to give future trekkers a heads-up so they know what to expect. Hope to see you on the trails again!

- Bookatrekking.com

Rated 5 out of 5 stars

Highly Recommend!

I would book with this company again without hesitation! They were extremely helpful while preparing for the hike and always responded to my emails promptly. The team was thoughtful and kind throughout the whole process.
The accommodations we stayed in were fantastic and had great food. I would highly recommend them to anyone planning a trek in the Dolomites.

3 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Jordan, thank you so much for this! We're thrilled to hear the Tre Cime loop lived up to expectations. Those iconic three towers really are something special, aren't they? It sounds like the huts took great care of you along the way. We're glad we could help make your Dolomites adventure smooth from start to finish. Hope to see you on the trails again!

- Bookatrekking.com

Rated 5 out of 5 stars

The nature

The nature, the trails, help from the office: We really enjoyed it all!

4 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Thank you for your review! So glad you enjoyed exploring the Albanian Alps! The trail over Valbona Pass is something special, and it sounds like you made the most of your time in both valleys. We're really happy our office team could help make it all come together smoothly for you. Thanks for trekking with us, and hope to see you back on the trails someday!

- Bookatrekking.com

Rated 4 out of 5 stars

Loved the ease of booking

Loved the ease of booking, the packing tips, the hiking naps were so easy to use. I wish the packing lists were more tailored to our hike. It felt like all hikes had the same packing list. We did not need everything in the list. Also, wish I had known we could have booked private rooms at the huts

4 July 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Michelle,

Thanks for the great feedback! We're really glad the booking process and hiking maps worked so well for you on the Dolorama Weg. You're absolutely right about the packing lists. They're designed to cover a range of trekker needs and conditions, but we know that means not everything will apply to everyone. We're looking at how we can improve this going forward. As for private rooms, many huts do offer them (though availability is usually very limited), and we appreciate you pointing this out. We are working on improving this too. Sounds like you had a wonderful time in the Dolomites. Hope to see you on the trails again!

- Bookatrekking.com

Rated 4 out of 5 stars
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi Sjoerd,

That's exactly what a hut-to-hut trek should be: carefree and full of heart! Hope to see you back in the Alps soon!

- Bookatrekking.com

Rated 4 out of 5 stars

The entire pre-travel information was…

The entire pre-travel information was really super. The app is splendid and the frequent follow-up mails, too. Most of the accommodations were fine - I had thought/hoped more would be physically situated in the heights - instead of having to walk down in the afternoon and then up again next morning. The last place - the Nouveau Grassonet in Argentiere was below standard: no persons were present until 5-5.30 pm - it was not possible to purchase any foods/snacks or drinks at all - and the additional 3 km to walk in the afternoon and next morning, too - were certainly not needed after 8-9 days of long walks. On top came the fact we had to pay 5 euro for a blanket to cover ourselves. The price is not important- but the principle / not having been given the information upfront by you.

29 June 2026
Bookatrekking.com logo

Reply from Bookatrekking.com

Hi, Steen! Thank you for your detailed review! We're delighted to hear that you found the pre-trip information, the app, and our communication helpful throughout your adventure.

We're sorry to hear that your stay at Gîte Le Nouveau Grassonnet did not meet your expectations. We appreciate you pointing out both the location and the practical aspects of your stay. We have since updated our travel information to clearly mention that a sleeping bag is required or that a duvet can be rented at the hut for €5, so future hikers know what to expect before they arrive.

Thank you as well for your comments about the itinerary and accommodation locations. Feedback like yours helps us continue refining our trips and setting the right expectations for future trekkers.

–Bookatrekking.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look