Bookatrekking.com Reviews 

2,042
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 301 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for its simplicity and seamless organization, making arrangements stress-free. The company's excellent service and brilliant communication are frequently highlighted, ensuring everything is well-managed. The accompanying app is described as very helpful for navigation, providing useful information, and working reliably offline, contributing to unforgettable trekking adventures in spectacular locations. However, some customers noted occasional inaccuracies within the app regarding hike durations, distances, or food availability, and inconsistencies between app routes and local signs. Reviewers also found certain trails unexpectedly difficult or unpassable, and a few experienced incorrect accommodation bookings or inconvenient hotel locations.

What people talk about most

User experience

People report positive experiences with user experience, finding the app and its navigation tools amazing and... See more

Service

Consumers find service to be positive, with many reviewers appreciating the seamless logistics and prompt,... See more

Location

Customers had positive experiences with location, frequently describing them as beautiful, spectacular, and... See more

Application

Reviewers mention positive feedback about the app, highlighting its helpfulness, ease of use, and... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it easy and stress-free,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great trail lovely huts, pretty easy booking process, but obviously a bit of a mark up compared with booking it myself, I guess that's the cost of convenience. Your app should have graphs with stan... See more

Company replied

Rated 4 out of 5 stars

Great app- including maps, preparation etc.; good response to Qs by email and by phone; all bookings were fine. Fantastic trip overall Areas for potential improvement....information on whether wate... See more

Company replied

Rated 4 out of 5 stars

We really enjoyed the experience in the Dolomites, amazing views, the weather was very kind to us and the Rifugios were fantastic, especially the staff who looked after us! We also enjoyed meeting... See more

Company replied

Rated 5 out of 5 stars

This was actually an amazing hike. Really incredible. Booking through Bookatrekking made it incredibly simple, the app, the gpx maps, the gear list are all invaluable information which really ensured... See more

Company replied


Company details

  1. Tour Operator

Written by the company

At Bookatrekking.com you’ll find the treks that will make your life unforgettable. Whether you want to discover the Inca Trail or climb the Kilimanjaro, Bookatrekking.com offers a wide and varied range of services. Here, no false promises are made, prices are transparent and every booking is confirmed immediately. Find, compare, book and trek.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

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(2,042)

649 reviews in the last 12 months

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Rated 4 out of 5 stars

Arrangements were done well and for the…

Arrangements were done well and for the most part instructions were clear. Accommodations were good and half board as well. Only thing that unexpected was NO washing facilities at one of the huts. That was not clear from information provided.

16 July 2026
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Reply from Bookatrekking.com

Hi Graeme,

Thank you for sharing your experience! We're pleased to hear the arrangements worked well and that you enjoyed the accommodations and meals during your climb of Triglav and time in the Triglav Lakes Valley. We appreciate the feedback about the washing facilities. Mountain huts in Slovenia can vary quite a bit in their amenities, and we'll make sure this detail is clearer in our information going forward so future trekkers know exactly what to expect at each stop. Hope to see you on the trails again!

- Bookatrekking.com

Rated 5 out of 5 stars

First rate experience

First rate experience. Highly recommend Bookatrekking. Booking process was efficient, simple and effortless. Great service. Great app.

16 July 2026
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Reply from Bookatrekking.com

Well done on completing the full Tour du Mont Blanc, Celia! That's a serious accomplishment, and we're thrilled we could help make it happen from all the way in Australia. The loop around Mont Blanc is truly something special, and it sounds like everything came together smoothly for you both. We'd love to welcome you back for another trek whenever the mountains call again!

- Bookatrekking.com

Rated 5 out of 5 stars

Absolutely phenomenal experience

Absolutely phenomenal experience! The itinerary was perfectly planned, the directions about how to get the starting point, what to pack, what to expect, the navigation for the hikes, everything was amazing!

6 July 2026
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Reply from Bookatrekking.com

Hi Brian,

Thank you so much for this wonderful review! We're thrilled to hear that everything came together so well for your Trollheimen trek. It sounds like the route planning, navigation, and all those practical details made a real difference in helping you enjoy the trail itself. And tackling Snota on day four must have been a highlight, that summit really does live up to its reputation as one of Norway's most beautiful climbs. We're so glad we could help make it happen. Hope to see you on the trails again!

- Bookatrekking.com

Rated 4 out of 5 stars

Really easy for the first time

Really easy for the first time. Booking and locations were great, app with map and tips was really usefull! More highlighted information on how lunch/ dinner works at the cabins would have been nice, but the app probably did contain that information but I just didnt see it.

12 July 2026
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Reply from Bookatrekking.com

Thanks for the kind words, Madio! We're really glad the Dachstein Rundwanderweg worked well as your first hut-to-hut trek. The Gablonzer and Hofpürgl huts are lovely spots to ease into alpine hiking, and it sounds like the app helped you find your way through those forest trails and pastures. You're absolutely right about the meal info, we'll make sure that's easier to spot for future trekkers. Hope to see you back in the Alps soon!

- Bookatrekking.com

Rated 5 out of 5 stars

Great company with lots of helpful info…

Great company with lots of helpful info
Easy to get hold of and able to discuss alternatives
Was easy to leave all the bookings to them
App worked well while we were walking too
No problems with any bookings
Felt supported on the trail
Would use again

12 July 2026
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Reply from Bookatrekking.com

Hi Elaine! So glad we could take care of the logistics for you while you focused on the walking. The Alta Via 1 is a stunning trail, and it sounds like everything from the bookings to the app worked smoothly for you along the way. That's exactly what we aim for. We'd love to welcome you back for another trek, maybe one of the other Italian alta vias? Safe travels!

- Bookatrekking.com

Rated 5 out of 5 stars

Booking and app were great

Booking and app were great. Lots of information and the GPS was spot on.

We had an issue with the payment at one of the huts and the group took care of it without causing much issue.

6 July 2026
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Reply from Bookatrekking.com

Hi Michael,

Thanks so much for sharing this! Really glad to hear the GPS worked well for you out there in the Alpstein. We're also pleased the team could sort out that payment hiccup at the hut without too much fuss. It's always our goal to make the logistics as smooth as possible so you can focus on the views and the experience. Sounds like you had a great time with your group on this one. Hope to see you again on the trails!

- Bookatrekking.com

Rated 5 out of 5 stars

I have best time of my life

I have best time of my life ! Very proud that i finished .Good job Bookatrekking!

13 July 2026
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Reply from Bookatrekking.com

Hi Sigita! What an achievement – completing the full Alta Via 1 is no small feat, and you should absolutely be proud. The Dolomites have a way of testing you and rewarding you in equal measure, and it sounds like you soaked up every moment. We're thrilled we could help make it happen. Hope to see you on the trails again!

- Bookatrekking.com

Rated 4 out of 5 stars

Alta Via 2- June 2026

Great app- including maps, preparation etc.; good response to Qs by email and by phone; all bookings were fine. Fantastic trip overall

Areas for potential improvement....information on whether water drinkable in huts; whether showers available in huts; checkin times (if any) in huts

8 July 2026
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Reply from Bookatrekking.com

Thanks for the kind words, Jonathan! We're really pleased the Alta Via 2 worked out so well for you. That's a serious trek across some of the Dolomites' most spectacular terrain, and it sounds like you made the most of it.

Your feedback on hut practicalities is spot on. Water availability, shower facilities and check-in times vary quite a bit from rifugio to rifugio, and we know that kind of detail makes a real difference when you're planning your day on the trail. We'll work on getting that information included more clearly in our trip materials so future trekkers have a better sense of what to expect at each stop.

Hope to see you on the trails again!

- Bookatrekking.com

Rated 5 out of 5 stars

Bookatrekking - your friend in the Alps.

I highly recommend Bookatrekking. We have just completed the Tour du Mont Blanc West and the Bookatrekking app guided us through superbly. The company communicates brilliantly before, during and after the trek and the app is full of useful information. The Auberges chosen were great - and the scenery - WOW! Thanks Bookatrekking, we will see you next trip!

14 July 2026
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Reply from Bookatrekking.com

Hi Andrea! So glad the Western TMB lived up to expectations. That crossing from France into Italy via the Col de la Seigne is something special, isn't it? We're thrilled the app and accommodations worked so well for you, and yes, the scenery really does speak for itself on that route. Thanks for the kind words about our communication too, that means a lot. Hope to see you back in the Alps soon!

- Bookatrekking.com

Rated 5 out of 5 stars

A super trip that was well organized by…

A super trip that was well organized by Bookatrekking. The app makes everything so easy! The trail was just the right amount of challenge and beauty!

5 July 2026
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Reply from Bookatrekking.com

Hi Kate,

So glad the Kesch Trek hit that sweet spot for you! The mix of glaciers, rock formations, and those emerald lakes really does make this corner of Graubünden special. And we're thrilled to hear the app made everything smooth along the way. Thanks for trusting us to help organize your trek. Hope to see you back on the trails again soon!

- Bookatrekking.com

Rated 3 out of 5 stars

Great trek, but some issues.

Difficult to get accurate information before the trip concerning accomodations, transfers, and schedule.

10 July 2026
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Reply from Bookatrekking.com

Thank you for sharing your experience, Carter. We're glad to hear you enjoyed the trek itself through the Julian Alps. We understand how frustrating it can be when pre-trip information isn't as clear as it should be, especially when traveling from overseas.

Your feedback is valuable, and we will work with our partner in Slovenia to improve how we communicate logistics before departure. We're sorry the process wasn't smoother, and we hope the mountain scenery and alpine experience still made it worthwhile. We wish you many great adventures ahead.

- Bookatrekking.com

Rated 4 out of 5 stars

TMB-T

Too many people on trail. Some of the hut condition is not good.

12 July 2026
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Reply from Bookatrekking.com

Hi Lin,

Thank you for sharing your experience on the Tour du Mont Blanc. We understand that the crowds can be challenging, especially during peak summer season when this iconic trek is at its busiest. The TMB's popularity is both a blessing and a reality of hiking one of Europe's most famous routes. Regarding the hut conditions, standards do vary across the three countries, and we appreciate you noting this. We work with a range of accommodations along the route and are always reviewing feedback to ensure we're setting the right expectations. We're glad you made it around the entire circuit and hope the stunning alpine scenery made up for some of the busier moments.

We'd love to welcome you back for a quieter trek someday!

- Bookatrekking.com

Rated 1 out of 5 stars

After great difficulty attaining the…

After great difficulty attaining the bookatrekkng app, I found it vague, misleading and lacking important detail. One of the hotels The Eden, was absolutely filthy, the food inedible and the zombie staff incompetent. In spite of paying for single supplement (I was travelling with two adult sons, I was offered a dog box for three at the Eden.) I paid 100 euro for another disgusting.
At our next hotel, the nice Ron the Roc, the polite management asked us for room payment. You’ve had our money for four months. Pay the hotels, please.

I will recommend all fellow travellers avoid bookatrekking, unless I want them to have a terrible holiday

13 July 2026
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Reply from Bookatrekking.com

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience on the Garda Trek fell short of expectations, particularly regarding the accommodation standards at Aktiv Hotel Eden.

We take cleanliness and service quality seriously, and we will be reviewing this property immediately. Regarding the payment confusion at On The Rock, all accommodations are paid in advance as part of your booking, we will follow up directly with the hotel to ensure this miscommunication does not happen to future guests. We understand how frustrating these issues must have been during your trek, and we genuinely appreciate you bringing them to our attention so we can address them.

We wish you and your sons many better travel experiences in the future.

- Bookatrekking.com

Rated 5 out of 5 stars

Great experience

It was all great and so smooth! The guide was really good and had everything you needed, and the huts we stayed at were excellent and everything was prepared when we arrived with food and beds.

If anything the hike was more difficult than described.

12 July 2026
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Reply from Bookatrekking.com

Great to hear you enjoyed the Alta Via della Marmotta, Benedikte! We're glad the rifugios lived up to expectations and that everything ran smoothly. As for the difficulty, you're right — this trek does pack a bit more punch, especially on those steeper sections. It's definitely one that rewards a bit of experience in the mountains. Thanks for sharing your feedback, and we hope to see you on another trail soon!

- Bookatrekking.com

Rated 5 out of 5 stars

Amazing experience

Amazing experience, from booking to the experience and all bookings along the trek were flawless. Thank you.
Enjoyed the accommodation at Rifugios with less people, such a personal touch.
Thank you 🙏

9 July 2026
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Reply from Bookatrekking.com

Thank you so much, Michelle! We're thrilled to hear everything came together so smoothly for your Tour du Mont Blanc. The smaller rifugios really do offer something special, don't they? That intimate mountain atmosphere is hard to beat. So glad you got to experience the full loop around the massif through France, Italy and Switzerland. We'd love to welcome you back for another trek whenever you're ready for your next alpine adventure!

- Bookatrekking.com

Rated 4 out of 5 stars

Good but not as advertised

Overall the TMB West tour was fine and went smoothly.

Accomodation was as expected for mountain refuges (good food, good company and very little sleep). We enjoyed staying at Auberge du Truc, Elisabetta and Maison Vielle.

Our main disappointment was that Bookatrekking did not provide the advertised accommodation.

They took the deposit and then replaced the Bonhomme refuge for a hotel in Bourg St Maurice. Chatting to others we got the impression this happens pretty frequently. On the plus side Bookatrekking did lay on a taxi but we only knew this was being done that a few weeks before the trip.

If this happens be aware that:
* Auberge du Truc to Les Chapieux on day 2 is a 24km hike so we had a long tough day (though an easier next day)
* The Base Lodge Hotel in Bourg St Maurice had great food but the 4 bed dorm room in the basement was baking-hot (no a/c or window). Very uncomfortable.
* The next day's taxi transfer was early at 0645 and the trip to the Elisabetta was pretty short given the extra 5km done on the previous day. We arrived for an early lunch,

Bookatrekking were reasonable value but if we'd known they too could not get the Bonhomme/Nova refuges we would have done our own booking and saved ourselves some money.

2 July 2026
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Reply from Bookatrekking.com

Hi Neil,

Thank you for sharing your feedback. We're glad to hear the trek went smoothly overall and that you enjoyed the refuges along the way — Auberge du Truc and Elisabetta are real highlights of the western TMB.

We completely understand your disappointment about the accommodation change. Mountain refuges can occasionally close unexpectedly due to operational issues beyond our control, and when that happens we arrange alternative accommodation and transport to keep your trek on track. We're sorry the communication around the taxi arrangement came later than ideal. Your point about the longer day from Auberge du Truc to Les Chapieux is well taken, and we'll make sure future trekkers in this situation are better prepared for the adjusted stage.

Thanks again for your honest review, Neil. We hope to welcome you back for another alpine adventure.

- Bookatrekking.com

Rated 5 out of 5 stars

Highly recommend the Peter Habeler Runde

The Peter Habeler Runde was an amazing experience! The app was very helpful for navigation and proving alternate routes (which we ended up using). The only thing we wished was I closed was more about the flora/fauna to avoid. Such as any poisonous snakes or plants.

5 July 2026
Unprompted review
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Reply from Bookatrekking.com

Hi Aaron! So glad the Peter Habeler Runde delivered such a great experience. It's one of those treks that really shows off the Zillertal Alps at their best. Happy to hear the app helped you navigate and find those alternate routes when you needed them. That's exactly what it's there for. Your point about flora and fauna is well taken. We'll look into adding more practical info on what to watch out for on the trail. Thanks for the feedback, and hope to see you back in the Alps soon!

- Bookatrekking.com

Rated 5 out of 5 stars

Dolorama Weg is amazing

Dolorama Weg is amazing! The trail is beautiful the huts are well maintained Dinner and breakfast absolutely wonderful .I recommend this trail.

11 July 2026
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Reply from Bookatrekking.com

Hi Michal,

Thank you for this wonderful review! We're thrilled to hear the Dolorama Weg delivered such a great experience. The huts along this route really do set the bar high, and it sounds like you enjoyed the warm hospitality and excellent meals as much as the stunning Dolomite scenery. It's fantastic that everything came together so well for your trek. We hope to see you back on the trails soon!

- Bookatrekking.com

Rated 1 out of 5 stars

Too short

This is billed as a two-day hike but it can easily be done in one day. The first day hike is short, after a walk to the other side of the lake, it’s an hour or so up the mountain to the hut. The easy route option for day 2 is just the same route from day 1 in reverse. I wanted to do the longer, different route but I wasn’t sure I’d have time to make my train if I stayed at the hut. Since I was there so early I opted to finish the day 2 hike in one trip. It was more demanding but even after stopping for lunch I was finished with both hikes in less than five hours. If you are traveling a longer distance to get here, know that you can reach the hut in under two hours with a steady pace. I was coming from Innsbruck so I arrived the day before. Had I known how easy the hike was, I would have stayed another day in Innsbruck and arrived the day of the hut stay.
The lake is beautiful and worth the visit The hut did seem very nice as well. The food smelled delicious and the folks there were very kind. My issue for this hike lies solely with Bookatrekking and my experience dealing with them.
Final note: The local buses are very strict. You have to reserve a spot online before you get on. I saw numerous people turned away from empty buses because they didn’t book online. There is an info booth at the lake that will also sell you a ticket. They can also change the time for your bus ticket if you need it.

11 July 2026
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Reply from Bookatrekking.com

Thank you for sharing your feedback, Brad. We understand your disappointment that the trek felt shorter than expected. This route is designed as a two-day experience to allow hikers to enjoy the mountain hut atmosphere, take in the views from Rifugio Biella at a relaxed pace, and experience the full loop without rushing. That said, we appreciate knowing that a strong hiker coming from nearby can complete it more quickly than anticipated. Your point about the turnaround time and train connections is a fair one, and it's helpful feedback as we continue refining how we describe the pacing of shorter treks like this. We wish you many great adventures in the mountains ahead.

- Bookatrekking.com

Rated 4 out of 5 stars

The hiking was fabulous

The hiking was fabulous. Wasn’t impressed by a couple of Rifugio’s. The food was very minimal. Really not enough to keep you going. Especially for what we were paying. Glad we brought some things. Also the communication with life hike wasn’t the best. It’s unfortunate booking had to contract out with them. last year‘s trip in the dolomites was much more organized and ran way smoother.

10 July 2026
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Reply from Bookatrekking.com

Hi Leslie,

We're so glad you loved the hiking itself! The Julian Alps really do deliver some of Europe's most stunning alpine scenery. We're sorry to hear the rifugios and food didn't meet your expectations, and that communication with Life Adventures felt lacking compared to your Dolomites trip last year. That's valuable feedback. We work with trusted local partners to deliver these treks, and while we can't control every detail, we take notes like yours seriously. We'll be reviewing how we can better align expectations around meals and coordination. Thanks for sharing your experience, and we hope your next trek is even better!

- Bookatrekking.com

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