Bookatrekking.com Reviews 

2,681
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently praise the seamless booking process, helpful customer support, and the clear, detailed pre-departure information that makes organizing trekking trips exceptionally easy. The navigation app is also widely appreciated for keeping outdoor adventures well-structured, providing helpful trail maps, clear route guidance, and useful local weather forecasts. However, some people mentioned occasional issues regarding accommodation arrangements, such as specific hotels not meeting expectations, unfulfilled room requests, or unexpected reservation changes during the journey. Others also noted minor technical challenges with the application, including inaccurate distance tracking, frozen screens without internet access, or basic mapping tools.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting how the navigation app and booking tools... See more

Application

Customers consistently note positive experiences with application features such as itinerary details, packing... See more

Service

Reviewers highlight positive aspects of service, noting that everything is well organized and runs smoothly... See more

Location

Consumers find location to be positive, frequently praising the breathtaking scenery, beautiful trails, and... See more

Booking process

Users describe positive interactions with booking process, highlighting how simple and well-explained the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was good time to be there and every moment we were enjoying it . One thing I like to recommended to your offline map. We are all middle of 60 years old and we are regular hiker but via fereta is li... See more

Company replied

Rated 5 out of 5 stars

I appreciated the way all the information was presented, the itinerary, access to/from the trail. The navigation app was easy to use. Also great to get to a hut and then to know I'd prepaid for dinner... See more

Company replied

Rated 5 out of 5 stars

The experience was amazing. We had never booked anything like this and didn’t know what to expect bookatrekking.com mad everything simple and gave us easy instructions to follow. We were prepared and... See more

Company replied

Rated 5 out of 5 stars

Every stage of our trip went off without a hitch. Good contact information for huts when we were running late; useful packing tips; good navigation directions. Our only complaint is that our final day... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Bookatrekking.com is the booking platform for multi-day treks and hut-to-hut hikes. From the Alta Via 1 in the Dolomites to the Tour du Mont Blanc, the Inca Trail and Kilimanjaro: we turn your dream trek into a fully arranged trip. We plan your itinerary, book your huts and accommodations, and provide you with detailed route information, so all you have to do is walk. Our trekking experts know the trails from their own experience and are there for you before, during and after your trek. Prices are transparent, bookings are confirmed quickly, and there are no false promises. Find your trek, book it, and make it unforgettable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,681)

1,075 reviews in the last 12 months

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Rated 5 out of 5 stars

Bookings all taken care of

Bookings all taken care of, email updates were relevant and helpful, and everything worked out as planned.

29 August 2026
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Reply from Bookatrekking.com

Hi Ben, thank you for sharing this! We're so glad the booking process felt smooth and that the updates kept you well-informed along the way. It's wonderful to hear everything came together as planned on the Adlerweg. We hope the trail itself delivered some unforgettable moments. Safe travels, and maybe we'll help you plan your next adventure!

–Bookatrekking.com

Rated 5 out of 5 stars

Reliable agency

29 August 2026
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Reply from Bookatrekking.com

Hi Katarina, thank you for your trust and kind words! We're delighted everything went smoothly on the Alta Via 1. Hope the trails treated you well and that you'll think of us for your next mountain escape. Happy trekking!

–Bookatrekking.com

Rated 5 out of 5 stars

Highly recommend!

My experience with bookatrekking was great! Organising the hike was seamless and the app navigation was very helpful.

28 August 2026
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Reply from Bookatrekking.com

Hi Alexander, thank you for the wonderful review! We're so glad the planning went smoothly and that the app helped you navigate the Dolomites with ease. It's always rewarding to hear when everything clicks into place for our trekkers. We hope the trails treated you well and that you'll consider exploring another mountain adventure with us down the line. Happy trails!

-Bookatrekking.com

Rated 5 out of 5 stars

Rifugio reservations

Bookatrekking took all the stress out of planning the stays at the different rifugio- and this let me focus on training and preparation for the trek.

8 August 2026
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Reply from Bookatrekking.com

Hi Jason! We're so glad we could take the rifugio planning off your plate; it's exactly what we're here for. Sounds like you put that extra time to good use getting ready for the Alta Via 2! We hope the trek itself lived up to all that preparation. Thanks for trekking with us, and who knows, maybe we'll help you plan the next adventure too!

-Bookatrekking.com

Rated 4 out of 5 stars

Short AV1 not a walk in the park

Slightly too long the daily treks for us (we did the three-nights four-days Short AV1). Would also suggest staying in Toblach instead of Cortina before the hike. Otherwise perfect.

30 August 2026
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Reply from Bookatrekking.com

Hi there! Thank you for sharing your thoughts on the Short AV1. We're glad to hear it was otherwise perfect! The daily stages do pack a punch, covering some serious terrain through the Dolomites' most dramatic scenery. Your tip about Toblach is interesting, and we'll look into offering it as a starting point. It's definitely a quieter base than Cortina and closer to the trailhead. We appreciate you taking the time to leave this feedback, and we'd love to welcome you back for another adventure when you're ready for the next challenge!

-Bookatrekking.com

Rated 5 out of 5 stars

AV1 backpacking…

we were able to do the AV1 backpacking wihotu any hassel with all the refugios booked by Bookatrekking. The email notifications and information provided was very useful. They recommended making the bus reservation which was a great tip!

15 July 2026
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Reply from Bookatrekking.com

Hi Neena, thank you for sharing your experience! We're so glad the refugio bookings and tips helped make your AV1 adventure smooth and hassle-free. With the Dolomites becoming so popular, booking that bus in advance really is key to starting your trek without stress. Wishing you many more mountain adventures ahead!

-Bookatrekking.com

Rated 5 out of 5 stars

Great experience

Bookatrekking took care of all accommodations, the headache of planning the itinerary, and the app with the route was exceptional! We were raving about bookatrekking to everyone on the trail!

27 August 2026
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Reply from Bookatrekking.com

Hi Emma! We're thrilled you had such a great experience on the Tour du Mont Blanc! It's wonderful to hear that the app and itinerary planning made your trek smoother, and that you were spreading the word on the trail. Thank you for that, and for trusting us with your adventure. We'd love to welcome you back for another trek someday. Happy trails!

-Bookatrekking.com

Rated 1 out of 5 stars

Unreliable accommodation booking and poor failure resolution on TMB

This review is primarily for Bookatrekking's service. We booked the Comfort TMB trek for August 2026. The core value expected from Bookatrekking is securing accommodations and arranging luggage transfers for the premium fee they charge.

However, they failed to deliver on the accommodation they confirmed was fully secured. On Day 9, after an exhausting hike with my wife not feeling well, we reached our hotel only to discover there was no reservation. Bookatrekking had used Booking.com (a platform we could have used directly), and the reservation had been canceled back in December 2025 Bookatrekking didn't even have any clue it has happened and couldn't figure why it did happen.

Instead of accepting responsibility and offering immediate assistance, they engaged in lengthy back-and-forth before booking us into an inferior accommodation—disregarding our clear, written agreement on an acceptable replacement. To top it off, they initially asked us to take public transportation to transfer ourselves.

Given their lack of accountability, diligence, and responsiveness, I strongly advise against using their service.

18 August 2026
Unprompted review
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Reply from Bookatrekking.com

Dear MBM,

Thank you for sharing this feedback. We're truly sorry that your accommodation on Day 9 wasn't there when you arrived, especially after a tiring day with your wife unwell. That's not the experience we want anyone to have.

You're right that we should have caught the cancellation sooner and responded more decisively when the issue arose. We fell short in both monitoring the booking and in offering you a solution that matched what we'd agreed upon. That's on us, and we understand your frustration.

We're reviewing our processes internally to prevent this from happening again. We genuinely hope that despite this difficult moment, the rest of your TMB was memorable for better reasons.

Wishing you both many smoother trails ahead.

Warm regards,
The Bookatrekking.com team

Rated 4 out of 5 stars

Really if I could give 4.5 stars

Really if I could give 4.5 stars that would be more correct. This was the trip of a lifetime. Here are some things that were great and then just a few things that would have made it just a little better.

You did all of the booking for us. Planning this, particularly lodging, on our own when not knowing the area at all would have been difficult and stressful.

We loved the tracking our location in reference to the trail in real time. That was so helpful!

Booking some of the same people at the same lodging each night turned out to be such a blessing. You become comfortable with the folks you are sharing sleeping quarters with.

All of the information about packing etc provided ahead of time is great. There really was a lot of information provided to prepare ahead of time.

suggestions:
2 of the 5 nights' lodging were pretty far off the trail. All of the backtracking the next day that that meant was very frustrating. The night in Grassonet was particularly exasperating. Please provide an alternate route if there is a shortcut even if it means going through a town. We spent hours going around the town on a less than stellar backwoods trail at the end of a very long day, just to end up at the end of the road through town we could have taken. Then the route the next day was to backtrack that very exasperating couple of hours! Thank goodness some more savvy travelers than us, figured out how to take a bus closer to the actual TMB trail head. Maybe just include these kind of options in the daily route run down. Also if it's possible not to use this particular refuge would be an improvement.

25 July 2026
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Reply from Bookatrekking.com

Hi DJ,

Thank you for such thoughtful feedback and for trusting us with your Tour du Mont Blanc! We're thrilled it was the trip of a lifetime and that the real-time tracking, thoughtful lodging pairings, and pre-trip info made such a difference.

Your point about the Grassonet detour is well taken. That evening approach and morning backtrack can indeed be frustrating, and we appreciate you flagging it so clearly. We're actively working on finding an alternative accommodation for next season to keep trekkers closer to the trail and avoid that backtracking altogether.

Wishing you many more mountain adventures ahead, and thank you again for the 4.5 stars in spirit!

-Bookatrekking.com

Rated 5 out of 5 stars

Seamless

Seamless organization, probably more emails than strictly necessary but very thorough nonetheless

28 August 2026
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Reply from Bookatrekking.com

Thank you for your review, Hidde! Great to hear that everything came together seamlessly and that you felt well prepared for the trip.

And fair point about the emails! We like to make sure you have everything you need before setting off, but we appreciate the feedback and understand it can sometimes feel like a lot.

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

3 day Dachstein Rundwanderweg

We had a lot of fun on the trail and the sights were amazing. The food at the huts were good. There were a few challenging sections, but I would definitely recommend the trail.
The Bookatrekking app prepares you well and has all the info you need.

26 August 2026
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Reply from Bookatrekking.com

Thank you for your great review! We’re happy to hear that you enjoyed your three days on the Dachstein Rundwanderweg. A few challenging sections are all part of the adventure, and it sounds like the views and good meals at the huts made the effort worthwhile.

Great to know the app served you well along the way too. Thank you for recommending the trail!

–Bookatrekking.com

Rated 5 out of 5 stars

Great trip made so easy with your…

Great trip made so easy with your excellent communications, advice and directions. The as pp was excellent . Would recommend to others without a doubt

28 August 2026
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Reply from Bookatrekking.com

Thank you for your wonderful review! We’re delighted that you had such a great experience and felt well supported from the preparation through to the trail itself. And thank you for recommending us to others. That means a lot to the whole team. We hope to welcome you back for another adventure!

–Bookatrekking.com

Rated 5 out of 5 stars

Excellent logistics for an unforgettable Brenta Dolomites trek



We used Bookatrekking.com to handle logistics for a 4-day Brenta Dolomites trek, with hotel stays on both ends. From the moment we booked (well in advance), their communication was excellent — quick, clear responses to every question we had. All the hut and hotel reservations went off without a hitch.

If you're looking for a short trek in a truly stunning environment, this is it. My wife and I have done treks all over the world, including multiple trips to the Dolomites in both summer and winter, and this one stands out as one of our all-time favorites. The huts were fantastic, each in a more beautiful location than the last.

One thing to plan for: this is a point-to-point trek, not a loop (Madonna di Campiglio to Molveno), so if you leave a car or extra luggage at the start, you'll need to figure out how to get it to the end point. We had a rental car in Madonna and were headed on to Selva di Gardena afterward, so on the last day two of us took a bus back to Madonna to retrieve the car and everyone's bags — about 3 hours there, 1 hour back. There are several ways to handle this logistically, but it did make for a long final day. Worth knowing in advance so you can plan around it.

Overall, a fantastic trip made easy by great planning and support from the Bookatrekking team. Highly recommend.

10 August 2026
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Reply from Bookatrekking.com

Thank you for such a thoughtful review, Christopher! Coming from someone with so much trekking experience, it means a lot to hear that the Brenta Dolomites ranks among your all-time favorites. It really is a spectacular corner of the Dolomites, and we’re glad the huts and route lived up to the setting.

We also appreciate you highlighting the point-to-point logistics. It’s a useful consideration when planning onward travel, especially for those arriving by car, and something worth making as clear as possible beforehand.

Thank you for trusting us with your trek and for the recommendation. We hope there are many more Dolomites adventures ahead!

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

Stays were well organized

Stays were well organized and seamless. Navigation was easy. Communication was excellent. Highly recommend!

25 August 2026
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Reply from Bookatrekking.com

Thank you for your wonderful review, Karen! We're so pleased to hear that everything ran smoothly and that both the navigation and communication helped make your trip easy and stress-free.

Thank you for recommending us, and we hope to see you on another adventure! See you on the trails!

–Bookatrekking.com

Rated 5 out of 5 stars

FULL TMB REVIEW

It was nice to be able to do the tour without having to worry much about the logistics. Bookatrekking set up all the accommodations and every refuge was nice with no negative surprises. They also have a nice app that consolidated all of the info you need in a concise manner. All the routes got from current hut to next hut and were really easy to follow. The weather and packing checklist were very useful as well.

Im not sure that other booking sites allow you to book solo but this is a good one for people wanting to do a solo/self guided trek. It was nice being able to go at my own pace but then having the social aspect at the refuges. You tend to meet a lot of people along the way which makes the tour more memorable

As for the hiking itself, the trails were well marked and maintained, there were a lot of people on the trails but not in a crowded sense and the views and food were great. A truly great trek. It was challenging but very doable

25 August 2026
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Reply from Bookatrekking.com

Thank you for such a detailed review, AM! It’s great to hear that the Tour du Mont Blanc gave you the balance you were looking for: the freedom to hike independently and at your own pace, while still meeting fellow trekkers at the refuges along the way.

We’re also glad that having the accommodations arranged and all the practical information, navigation, weather and packing advice together in the app allowed you to focus on the trek itself. It sounds like you had a fantastic experience on the full TMB!

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

Amazing

This is my third Trek with Bookatrekking.com. Each trip has been fantastic. As much as I hate to increase their popularity and competition for future treks, they deserve it. Well done. Thank you for all your assistance, and I really liked your new app.

17 August 2026
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Reply from Bookatrekking.com

Thank you for coming back to us for a third adventure, Nathan! That means a lot to the whole team. We’re especially happy to hear that you enjoyed the new app and that your latest trek lived up to the previous ones. We look forward to seeing where your fourth adventure takes you.

See you on the trails!
–Bookatrekking.com

Rated 5 out of 5 stars

Tour du Saint Bernard

My experience with bookatrekking.com was really good, from the beginning yo the end. Very well organized tour, very informative and helpful. Bookatrekking.com answered all my questions. The whole trekking experience was exceptional. I will book again

21 August 2026
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Reply from Bookatrekking.com

Thank you for your kind words, Herman! It’s great to hear that you felt well supported from the planning stages all the way through to the end of your trek. Knowing that we could answer your questions and help make the whole experience such a success is exactly what we aim for.

We’ll be happy to have you back for your next adventure!

–Bookatrekking.com

Rated 5 out of 5 stars

Liechtenstein Panoramaweg Aug 2026

Liechtenstein Panoramaweg August 2026

This was my first booking with BookaTrekking - but certainly not the last!

From the first contact on booking (which was simple and well-explained) to last the comms were excellent. They made great efforts to change dates when one hut wasn’t available, and responded very quickly to emails.

When an issue did crop up - one hut takes cash-only (I understand this is the first year they have run this trek, and having led first expeditions around the world myself, I expected some wrinkles along the way) - they were available on the phone and between us we resolved the issue very quickly and with common sense.

The trek itself was terrific. The Alps in Liechtenstein are much quieter than other better/known areas - bit no-less spectacular.

Having been highly recommended to me by a colleague I was hoping for a satisfactory experience with Bookatrekking - and that was exactly what I got - and more!

Thanks folks 🙏

18 August 2026
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Reply from Bookatrekking.com

Thank you for such a thoughtful review! We’re delighted that your first experience with Bookatrekking won’t be your last. It’s especially nice to hear that our team could help with the date changes and quickly find a practical solution when the cash-only payment came up.

The Liechtenstein Panoramaweg is a fantastic route, and its quieter trails are definitely part of its charm. As one of our newer treks, feedback like yours is also incredibly useful in helping us fine-tune the practical information for future hikers.

Thank you for trusting your colleague’s recommendation. We look forward to helping you with the next adventure!

–Bookatrekking.com

Rated 1 out of 5 stars

Issues need amending ASAP

There were three major issues with this company.

1.Response time to emails is abysmal. When contacted during our hike they said the office was shut for the weekend but they had over 24 hours after the weekend to respond but did not. They stated there was an emergency number to call. It was not an emergency, it was a simple request about bus connections that even when they did respond did not answer because 'we should have finished the trail by now'. Make this information much clearer in the your app please. Thanks for nothing.

2. Wildly inaccurate distances listed on app and dangerous tracks with no alternative listed. Day 2 of our AV 1 hike was in fact 21km not 15.5km. This was an issue every day of our 8 day hike. Clearly with this large distances being inaccurate it also made our times inaccurate. There was a dangerous part of the track on day 4 (it was raining) and we could not amend the app to guide is to a safer route with the knowledge provided by the rufigio staff.

3. Up to date information. The trails are outdated on the app. Some have been completely obliterated by landslides and washouts. Some major alternatives have been put in place. This is not reflected on the app. Someone needs to get out of the office and check the trails rather than swiping our cards and ignoring the reviews that are coming at you thick and fast.

The AV1 is absolutely amazing. It's a shame a company is too lazy to amend some important data which would make it a much better experience.

19 August 2026
Unprompted review
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Reply from Bookatrekking.com

Thank you for taking the time to share this feedback, Shell. We’re very sorry that our support and the route information fell short during your Alta Via 1 trek.

The concerns you raise about the distances, trail conditions and available alternatives are particularly important. Mountain routes can change due to weather, landslides and other conditions, but the information we provide should be as accurate and useful as possible so trekkers can make informed decisions on the trail. We will review the points you have raised with our team.

We also understand your frustration with the response time when you contacted us for help. Even though your question was not an emergency, you should have received a useful answer once our team was available again.

We’re glad the Alta Via 1 itself was such an amazing experience, but we’re sorry that these issues affected your time on the trail. Thank you for bringing them to our attention.

–Bookatrekking.com

Rated 5 out of 5 stars

Incredible!!

Everything went so smoothly for us on the half Alta via 2! The app with directions (including the alternate routes with via Ferratas) and information on our rifugio stays was a weight lifted off our shoulders. Well worth the cost. We had an amazing time and highly recommend booking this trek. It was the trip of a lifetime for my husband and I!

24 August 2026
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Reply from Bookatrekking.com

Thank you for your wonderful review! We’re so happy that the Half Alta Via 2 turned into such a memorable adventure for you both. It’s great to hear that having the route options, rifugio information, and navigation together in the app took some of the planning stress away.

A trip of a lifetime is exactly the kind of experience we hope our trekkers come home with. Thank you for recommending us!

See you on the trails!
–Bookatrekking.com

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