Book2travel Reviews 

218
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for their outstanding patience, kindness, and efficient support throughout the entire booking process. Travelers deeply appreciate the detailed guidance, budget-friendly options, and exceptional customer service provided when planning their dream holidays across the globe. Some reviewers were not happy with unexpected extra charges requested after the initial booking was successfully completed and fully paid in advance. A few consumers also mentioned experiencing significant stress and anxiety due to unconfirmed return flights, cancelled transfers, and sudden communication issues when their assigned agents abruptly left their positions.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting that various advisors were... See more

Booking process

Consumers find booking process to be positive, frequently highlighting helpful sales agents who provide clear... See more

Service

Reviewers highlight positive aspects of service, frequently expressing deep satisfaction with helpful,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that representatives are extremely... See more

Holidays

Users describe positive interactions with holidays, noting helpful recommendations for internal flights and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After trying other agents I came across book 2 travel, Mike was 100% supportive and took the stress out of booking, confirming and reserving my extra leg room seat, he even helped book my special meal... See more

Company replied

Rated 5 out of 5 stars

My experience with Mike Ross was very positive. He explained everything clearly and he was easily accessible to talk to. He did all the travel arrangements efficiently for me. Mike also kept me up to... See more

Company replied

Rated 5 out of 5 stars

Engaged directly with Benny. He took on board everything I said and was very understanding of my requirements. His experience and advice given was spot on. I ended up booking my flights to Australi... See more

Rated 5 out of 5 stars

A very big thank you to Mac Smith for an excellent service he went above and beyond he was helpful kind patient ensuring a smooth transaction with my booking amazing experience! Customer service top n... See more


Company details

Written by the company

Welcome to book2travel.co.uk, your trusted UK-based travel partner. We specialize in providing competitive fares, transparent pricing, and a seamless booking experience for flights and holiday packages worldwide. Our mission is to make global travel accessible and stress-free through honest communication and dedicated customer support. Important Identity Note : Please ensure you are dealing with the correct provider. We are book2travel.co.uk (no hyphen). We have no affiliation, alliance, or partnership with any other websites using similar names, specifically those containing hyphens (e.g., book-2travel). We pride ourselves on our reputation and our transparent "no hidden fees" policy. If you have been quoted a price by a company using a hyphenated domain and are experiencing issues, please note that they are a separate entity and not associated with our brand or service standards. Why Book With Us? Transparent Pricing: The price we quote is the price you pay. Expert Support: Our team is available to assist you from inquiry to arrival. Verified Bookings: All bookings are confirmed instantly with official documentation


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

218 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(218)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased 2 tickets for my family…

I purchased 2 tickets for my family members travelling to the UK from Mac Smith. Mac Smith was serving me was very helpful and fulfilled all my requirements Great communication and a commitment to keeping promises whilst remaining very understanding of my circumstances. He was excellent - he gave me Friendly advice - provided competitive pricing. Will surely recommend, can't thank him enough. I will praise the rest after the flight arrives😄

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Friendly advice

Ryan was excellent - he gave me Friendly advice - provided competitive pricing- he was efficient and very quick in communication. Will surely recommend.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Best ever! Steve has restored my confidence in…

Steve has restored my confidence in customer service!

I have never had such an attentive, professional and considerate experience from a company representative.

I rarely use agents like this but will definitely check in with Steve and his team for future bookings.

Steve made the arrangements for what could have been a very stressful trip, very easy. Great communication and a commitment to keeping promises whilst remaining very understanding of my circumstances.

Thank you Steve! 🥰

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Great support

I booked my flight this travel agent but made my payment late and didn't inform anyone that the payment had been made. By the time I realised I didn't have a flight booked the fares had increased. The manager Ryan, went over and above to ensure I was on a flight that still met my needs at no additional cost. He also gave me a £50 voucher to go towards my next long haul flight due to some miscommunication. (I wasn't listening).

7 August 2025
Unprompted review
Rated 5 out of 5 stars

I purchased 2 tickets for my family…

I purchased 2 tickets for my family members travelling to the UK from Mac Smith. Mac was very professional and supportive. The E tickets arrived within the time frame as promissed.For years I use to buy tickets from another agent, but the prices from Mac were significantly lower, and the service just as good.

Thank you and will be buying again.

26 July 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful

Nia was very helpful in finding the flights for my parents who were travelling to UK and came up with quite few options quite quickly and followed up through. I was surprisingly delighted by the service and concern I received from her.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

I have booked my flights with Ryan for…

I have booked my flights with Ryan for the flights to Lagos. He was best at the service. I am going to book my all the holidays with him.
He is my permanent person to book my holidays.

He is Polite and man with so much for positivity, Great prices and even better customer service

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Finding flights last minute cancellation

My sister had called up the agency and spoke with Ryan
He was incredibly helpful with helping us find two seats on the same flight on the same evening especially with how our previous flight had been delayed and cancelled amid the Middle East war that is currently going on
It was very reassuring to know someone like Ryan was helping. He spoke confidently and calm with getting us tickets for the flights and also updated my sister with where the booking was and the pricing as well
Very quick and straightforward and fairly easy
I would definitely recommend Book2travel and especially ask for Ryan - incredible person

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Incredible customer service! Able to provide solutions

After having Doha flight cancelled, I spoke to Ryan Waddel. What a miracle worker!! Despite all the seats on other flights being booked and time running out he was able to book 2 seats for my brother and I. He is the definition of top level customer service. From start to finish he made sure all our needs were met and ensured we were given the best alternative solution out of an unfortunate situation. Anyone that is fortunate to speak with him is incredibly lucky. Ryan is a credit to his team. I cannot tell you how grateful we were to have him on the phone today! Thank you Ryan!!! 🔆🔆🔆

24 June 2025
Unprompted review
Rated 5 out of 5 stars

All is ok

My experience with Nia Joseph was very different from most people she assisted me from start to finish I was very comfortable with her.she was so caring thank you very much I appreciate your help.

17 June 2025
Unprompted review

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