After trying other agents I came across book 2 travel, Mike was 100% supportive and took the stress out of booking, confirming and reserving my extra leg room seat, he even helped book my special meal... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Mike Ross was very positive. He explained everything clearly and he was easily accessible to talk to. He did all the travel arrangements efficiently for me. Mike also kept me up to... See more
Company replied
Engaged directly with Benny. He took on board everything I said and was very understanding of my requirements. His experience and advice given was spot on. I ended up booking my flights to Australi... See more
A very big thank you to Mac Smith for an excellent service he went above and beyond he was helpful kind patient ensuring a smooth transaction with my booking amazing experience! Customer service top n... See more
Company details
Written by the company
Welcome to book2travel.co.uk, your trusted UK-based travel partner. We specialize in providing competitive fares, transparent pricing, and a seamless booking experience for flights and holiday packages worldwide. Our mission is to make global travel accessible and stress-free through honest communication and dedicated customer support. Important Identity Note : Please ensure you are dealing with the correct provider. We are book2travel.co.uk (no hyphen). We have no affiliation, alliance, or partnership with any other websites using similar names, specifically those containing hyphens (e.g., book-2travel). We pride ourselves on our reputation and our transparent "no hidden fees" policy. If you have been quoted a price by a company using a hyphenated domain and are experiencing issues, please note that they are a separate entity and not associated with our brand or service standards. Why Book With Us? Transparent Pricing: The price we quote is the price you pay. Expert Support: Our team is available to assist you from inquiry to arrival. Verified Bookings: All bookings are confirmed instantly with official documentation
Contact info
128 City Road, EC1V 2NX, London, United Kingdom
- 02045153420
- hello@book2travel.co.uk
- book2travel.co.uk
4.4
Excellent
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 48 hours
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This company is a scam and their agents…
This company is a scam and their agents lie to you when you book the ticket their agents say you don’t have to pay any extra but this is a scam they make you pay more
Big RED FLAG 🚩 this company is please be careful
4 February 2026
Unprompted review
I dealt with a young gentleman named…
I dealt with a young gentleman named Mac he was very polite and patient with me when booking my husband’s ticket, he understood what I needed and within minutes was able to offer me a ticket with all the timing I required and also got me the best price possible.. I would recommend him to anyone booking a ticket with this company and will definitely use them again 🙂
17 March 2026
Unprompted review
Service was very good
Service was very good, costumer service is great, price wise all so very good and chipper then other.
24 January 2026
Unprompted review
Reply from Book2travel
Thank you for your kind feedback! We’re delighted to hear that you had a great experience with our service. It’s wonderful to know that our customer service met your expectations and that you found our pricing competitive. Your support means a lot to us, and we look forward to serving you again in the future.
Kind regards
Book2travel Team
Nia talked me threw absolutely…
Nia talked me threw absolutely everything, gave advice guidance, extremely helpful and very positive and polite, excellent to deal with
25 February 2026
Unprompted review
Reply from Book2travel
Dear Mr Hassall
Thank you so much for taking the time to share your experience.
We’re delighted to hear that Nia provided such thorough guidance and support throughout the process. It’s wonderful to know she was able to talk you through everything clearly while remaining positive, professional, and helpful.
We’re very proud to have Nia as part of our team, and your kind feedback will certainly be shared with her. Thank you again for choosing us, we truly appreciate your support.
Kind regards
Book2travel team
DONT USE THESE PEOPLE READ MY REVIEW
these are a scam company I booked tickets to SGN for my daughter and family plus myself wife and youngest daughter 2 lots of tickets as my daughter is not going for as long us bought the tickets paid 2 separate payments.
then Arnold rag saying the payment hasn't gone through
could the put them together to make one payment I agreed they sent me another bill for payment I checked with barclaycard who said it was ok to proceed I paid a short time later Arnold called saying he had sent an email on with all the names would I check them I said I hadn't received and email I said I would call him back Arnold said he would wait on the phone he kept asking if it arrived once it arrived he asked me to check the names I did they were OK he asked me to reply on the email saying all correct I did and sent it he hung up then i noticed it said deposit so I called Arnold back he said don't worry that's nothing the tickets are paid for I sent an emails stating that the payment was for full and final payment for the Tickets and if that was not the case please return my money
I rang the next day and asked where the tickets were he said the airline don't issue the tickets till 2 weeks before you fly I told him that was rubbish they issue as soon as they are purchased he said he had a booking number He gave me 7SUP14 and 7SYFBK I checked on Vietnam Airlines site needless to say these booking cannot be found see attached Vietnam Airline site
DO NOT PURCHASE FROM THESE PEOPLE
15 February 2026
Unprompted review
Reply from Book2travel
Thank you for taking the time to share your experience. We are truly sorry to hear about the distress and frustration you have described especially when it involves travel plans for your family.
After carefully reviewing the details provided, we must respectfully clarify that your booking does not appear to have been made with our company. We have no record of this reservation, we do not have any employee by the name of “Arnold,” and the booking references you mentioned do not correspond with our records.
From the information in your review, it is possible that you may have dealt with BOOK-2TRAVEL.CO.UK. We would like to make it absolutely clear that we have no affiliation or connection whatsoever with that company. Unfortunately, we have previously received similar reviews from customers who later discovered they had mistakenly booked through that company, which has been reported involved in similar type of fraudulent activities.
We completely understand how upsetting this situation must be, and we sincerely regret that you have had such an experience. However, as your booking was not made with us, we are unable to investigate this matter further on our end.
We kindly ask that you double check your booking confirmation and payment receipt to confirm the company name shown on your transaction. If you find that this review has been posted in error, we would greatly appreciate it if you would consider updating it accordingly, as reviews like this can significantly impact a business that has not been involved.
Should you wish to verify whether any booking exists with us, please feel free to contact our team directly and we will be more than happy to assist you.
We hope you are able to resolve this matter quickly and wish you and your family all the best.
Kind regards,
Book2travel team.
Easy booking process with the help of…
Easy booking process with the help of Mike. Great service
16 February 2026
Unprompted review
Reply from Book2travel
Dear Jazz
Thank you for your kind words! We’re thrilled to hear that Mike made your booking process easy and that you had a great experience with our service. We truly appreciate your feedback and look forward to assisting you again in the future!
Kind regards,
Book2travel Team
Really simple....its an elaborate scam
Really simple....its an elaborate scam. Book a flight get quoted a certain amount then make a full payment for the flights but the payment is actually just an agent fee. You then receive an invoice stating you need to pay for the cost of flights....they then bombard you with emails wanting further payments.
Absolutely avoid.
1 February 2026
Unprompted review
Reply from Book2travel
Dear Mr Hutchinson
We are very concerned to read your comments. However, after carefully reviewing our records, we have not been able to locate any booking or correspondence matching the situation you have described.
We would like to clarify that Book2Travel does not operate in the manner outlined in your review. We do not charge “agent-only” fees while separately requesting flight payments afterward, nor do we engage in repeated or unexpected payment requests. Our pricing structure is fully transparent, and customers receive clear payment breakdowns before confirming any booking.
It is possible there may be confusion with another company operating under a similar name, such as Book-2Travel, which is not affiliated with Book2Travel in any way. Unfortunately, we have previously encountered instances where customers have mistaken the two businesses.
We take our reputation and customer trust very seriously. If you believe you may have booked with us directly, we kindly ask that you contact us with your booking reference so we can urgently investigate and assist you.
Kind regards,
Book2Travel Team
Reply from Book2travel
Dear Mr Mushtaq
Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you received good customer service from our Mac. Providing exceptional service is always our priority, and your feedback truly means a lot to us. We look forward to welcoming you again soon!
Warm regards,
Book2travel team
Use this site for the first time…
Use this site for the first time yesterday. Must say I had a good experience with the sales agent Mac who will be my go to person for our bookings from now on. I told him what I wanted and he didn't try to get me to buy something else.
Thank you Mac for all your help.
18 February 2026
Unprompted review
Reply from Book2travel
Dear Ms Bodden
Thank you so much for your kind words and for choosing us for your booking needs.
We’re delighted to hear that you had a great first experience with our company and that Mac provided the level of service you were looking for. Delivering attentive, personalized assistance—without any pressure—is exactly the standard we strive for, so it’s wonderful to know Mac met your expectations.
We truly appreciate your trust and look forward to assisting you with many more bookings in the future. If there’s ever anything further we can do to support you, please don’t hesitate to reach out.
Warm regards,
Book2travel Team
Coping with medical emergency back home
During a very difficult time with my father’s medical emergency, the company acted swiftly and arranged tickets to India within just half an hour.Mr Benny Jackson clearly explained every detail, remained friendly and professional throughout, and made a stressful situation much easier to manage.
Highly reliable service — 5/5, and I would confidently recommend them to everyone.
9 February 2026
Unprompted review
Reply from Book2travel
Dear Ms Mazumder
Thank you so much for your heartfelt review. We’re truly sorry that you had to travel under such difficult circumstances, and we sincerely hope your father is doing better.
We’re very glad that Mr. Benny Jackson was able to assist you promptly and provide the clarity and support you needed during such a stressful time. Ensuring urgent travel arrangements are handled swiftly and professionally—especially in medical emergencies—is something we take great pride in.
Your kind words and recommendation mean a great deal to our entire team. Thank you for placing your trust in us when it mattered most.
Wishing you and your family strength and good health.
Warm regards,
Book2travel Team
Aviod at all costs by Jason Randall.
Hi my name is jason Randall this company aviod at all costs, paid my flights in full to New Zealand six months in advance via Internet and phone call with no mention off any further money needing paid. Four days after booking and paying in full got a call via this company wanting a further £1700 because there was a problem on cathways end i cancelled the flight and got a refund of £1800,(full amount was £2631.) And vouchers for £273.28 per person stated that the vouchers can ownly be used with there company which i intend not to book with them. In the end got refund off £1800 so basically lost £860 pounds as I won't be rebooking. STAY AWAY TOTAL SCAMMERS.
1 February 2026
Unprompted review
Reply from Book2travel
Dear Jason,
We are sorry to read your review; however, after carefully checking our records, we have no record of you booking with book2travel.co.uk.
It appears there may be some confusion with another company operating under a very similar name, book-2travel.co.uk, which is a completely separate business and not connected to us in any way.
We take customer service and transparency extremely seriously, and we would never request additional payments without clear explanation or fail to communicate fare conditions at the time of booking.
If you believe you did book directly with book2travel.co.uk, please contact us with your booking reference so we can urgently investigate. Otherwise, we kindly ask that you review the company name on your confirmation documents and amend this review accordingly, as it appears to have been posted against the wrong business.
Kind regards,
Book2travel Team
Shop elsewhere.
Was talked into buying a return ticket for this trip to Australia. The explanation was that a single ticket may cause problems at border control.
My mother in Australia was quite ill, hence the trip.
Her condition got worse day by day while we were there.
I contacted the airline to reschedule my return flight by 3 months. They told me to contact my agent, Book2travel.
I explained the circumstances to them.
They didnt do anything apart from trying to sell me air tickets home.
Whetever happened to customer service?
3 February 2026
Unprompted review
Benny and Mike were helpful in our…
Benny and Mike were helpful in our booking. Appreciate the effort Benny made for us in changing our booking. He was very patient, polite and was a great guy to deal with.
5 February 2026
Unprompted review
Reply from Book2travel
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that Benny and Mike were able to assist you with your booking and that the changes were handled smoothly. It’s especially great to know that Benny’s patience, professionalism, and positive attitude made such a strong impression.
Your feedback means a lot to our team, and we’ll be sure to pass along your appreciation to both Benny and Mike. We truly value your support and look forward to assisting you again in the future.
Kind regards
Book2travel Team
Engaged directly with Benny
Engaged directly with Benny. He took on board everything I said and was very understanding of my requirements. His experience and advice given was spot on. I ended up booking my flights to Australia with him. Would recommend.
4 February 2026
Unprompted review
Mike my adviser was polite and very…
Mike my adviser was polite and very helpful throughout my booking and offered useful tips and advice
24 January 2026
Unprompted review
Mac was amazing -very accommodating and…
Mac was amazing -very accommodating and excellent customer care.
19 January 2026
Unprompted review
Reply from Book2travel
Thank you for the wonderful feedback! We’re so glad Mac was able to look after you so well. Excellent customer service is at the heart of what we do here at Book2Travel, and it’s rewarding to know we met your expectations. We look forward to helping you with your future plans at book2travel.co.uk.
My experience with Mike Ross was very…
My experience with Mike Ross was very positive. He explained everything clearly and he was easily accessible to talk to. He did all the travel arrangements efficiently for me. Mike also kept me up to date on how the travel arrangements were progressing. The help that I received from Mike took away all the hassle and stress of me searching online for travel deals.
10 January 2026
Unprompted review
Reply from Book2travel
Hi Merline Worgess, thank you so much for this detailed feedback! We’re delighted that Mike Ross could take the stress out of your travel planning. At Book2Travel, we aim to handle the heavy lifting so our customers don't have to spend hours searching online. It’s great to hear Mike's clear communication and efficiency made such a difference. We’ll be sure to pass your thanks on to him!
Mac & Benny were very helpful and…
Mac & Benny were very helpful and patient in entailing i got exactly what i was loooking for when making my booking.
10 January 2026
Unprompted review
Reply from Book2travel
Hi Phil,
Thank you for your review! We’re so glad to hear that Mac and Benny were patient and helpful in finding exactly what you were looking for. Ensuring our customers get their perfect itinerary is what we do best at Book2Travel. We appreciate the feedback and hope to see you at book2travel.co.uk again soon!
Strong recommendation for Book 2 Travel …
After trying other agents I came across book 2 travel, Mike was 100% supportive and took the stress out of booking, confirming and reserving my extra leg room seat, he even helped book my special meal. I will recommend this agency to my friends and family. Thanking Mike so much.
7 January 2026
Unprompted review
Reply from Book2travel
Dear Bilal,
Thank you so much for this glowing review! We’re thrilled that you found us after trying other agents. It’s wonderful to hear that Mike went the extra mile to handle those important details like extra legroom and special meals—we know it’s the little things that make a trip. Thank you for choosing Book2Travel and for recommending us to your friends and family!
Reply from Book2travel
Thank you for your 5-star review! It’s great to hear that Steve provided such a positive experience at book2travel.co.uk. We know that getting a good price is important, but making sure your specific travel needs are met is our top priority. We look forward to helping you again soon!
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