Bonfire Fireplaces And Stoves Reviews 

Laura was extremely helpful providing information on the outdoor fire that we bought and processing the order. Bonfire also exceeded our expectations for delivery as we were looking to have it for a family event, Laura going out of her way to make sure it was delivered before that.

Excellent service from initial query, placing order, through to delivery. Max Barlow responded to my initial query very quickly and was able to provide answers regarding the fire purchased. Max was very helpful, handled the order and arranged an agreed delivery date. Good communication from Max throughout this whole process - Thank you Max

Thank you for a pleasant experience and service. A particular thank you to Maxwell! The information and knowledge provided including other suggestions was much appreciated. We opted to install the Gazco eMotiv 74 Inset Electric Fire, A faultless product. Our client is very happy – look forward to ordering more in the future. Many thanks.

Max Barlow was very proactive in handling our order and keeping us informed on our order process and arranged delivery date. Great product delivered with helpful driver.

Great experience using the team at Bonfire for my new British Fires fireplace. Great showroom where I could see the product in action before ordering and the team answered all my questions before a hassle free purchase. Highly recommended!

From the first phone call through to receiving the product we experienced excellent customer service and are very pleased with our purchase. Thank you very much! The shop is good with lots on display and staff are very happy to help.

We ordered a stove from Max at Bonfire - they are a great company, easy to order, good price. The delivery driver was specially helpful, delivering the heavy stove right to where it was needed

Ordered new burner mat & bulbs, quick prompt service. Well done Max Barlow

Fast and helpful Staff.
Max was the very helpful person I spoke to.

Quick delivery and easy to use website. Credit to Max who helped configure our wood burning stove. Also, had to change the delivery address, which was done without any hassle.

Amazing product, and especially good customer service! The team were so helpful throughout the whole process and nothing was too much trouble, everything was seamless, thank you guys!

I recently purchased a fireplace from Bonfire and I was very pleased with the customer service and delivery time. They installed it just as I wanted and answered all my questions about proper maintenance.
I wanted to thank Max personally for being very helpful and supportive.

We have had an excellent experience with using Bonfire. They offered us great advice on their range to help us choose the right product and the installation was completed quickly and the team were professional and friendly. We now have a lovely fireplace for the cold weather!

We were considering ordering a fireproof mantle in an interesting vintage wood style.
There was no installation as part of the order, but it could be arranged locally. It was mentioned in the mantle description. When I phoned customer service, our postcode was not one that the kit was sent to,
We must find an undescribed installation kit to match our order at over £400.00.
Our order was not moved on to payment due to our delivery and installation doubts.
Now am adding an update:
Before Christmas, I focused on ordering the mantlepiece. Now! let's do it NOW!! Depending on the stated 2-3 weeks for the order to be delivered. When I got to the payment (of £400.00 +), My instinct had to check the delivery and installation by phoning the company twice. So, our order was not moved on to payment. Not because of the product, but because we could not get it. Later, I had to go two clicks + on Installation to find out that the company has been delivering to the UK for 20 years, but not now (as I discovered) The device for fixing can't be posted either. I needed to know this earlier, more directions, much earlier, please.
It was appreciated that the company phoned me, after my review and gave me alternatives to check out. I hope you will make alterations to your site. I can't improve my rating, after all, I still haven't ordered anything. If the mantles are too fragile to be transported, will they stay in one piece at home?
Be aware that we can use computers in Scotland, in Dundee, and can like and want to buy products made by Bonfire. We would appreciate knowing that we cannot buy from you earlier on your website as we are out of your delivery range.
e.g. Made to order: estimated 2-3 weeks. NOTE: Our delivery range is limited for some products like the non-combustible mantels. Check Home/Areas We Cover before ordering.
Which does not mention the product I was considering ordering.
Max, you say "Regarding delivery, our service is limited to areas within 200 miles of our Reading, Berkshire showroom, as stated on the product listing. This needs emphasis, wherever it is written, I can't find it, I have already said. For customers outside this radius, products are available for local store pickup, as noted at checkout.

Excellent customer service - fireplace was delivered quickly in good condition