Brilliant company to deal with. Loads of help, with all my questions answered so I was completely happy with my purchase. Max went above and beyond to make sure I was happy. Our hearth looks absolute... See more
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See what reviewers are saying
Excellent customer service! The team, especially Laura, were very patient as our requirements evolved! We are really happy with the fireplace and would highly recommend Bonfire.
Company replied
Impossible to buy from them. A £337 fireplace beam attracts a premium delivery service charge of £245, nearly doubling the cost of the product. The explanation that this is “fragile product” and requ... See more
Company replied
Max was very helpful and knowledgeable and arranged for exactly the hearth stone we wanted in riven skate to out precise requirements in a single piece. First class in all regards!
Company replied
Company details
Written by the company
Family run since 2003. The finest luxury fireplaces, wood burning stoves, bioethanol, gas and electric fires. Full Supply, Design, Renovation And Installation. HETAS And Gas Safe Registered. Full In-House Team. Visit Our Berkshire Showroom Today
Contact info
Unit 49, Easter Park, RG7 2PQ, Reading, England, United Kingdom
- 01189701717
- info@bonfire.co.uk
- bonfire.co.uk
4.5
Excellent
30 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Brilliant company to deal with
Brilliant company to deal with. Loads of help, with all my questions answered so I was completely happy with my purchase.
Max went above and beyond to make sure I was happy. Our hearth looks absolutely beautiful at home, and it’s fantastic quality. Thanks Max!
28 March 2026
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Tom,
Thank you for your kind words, it was a pleasure helping you.
We’re glad you’re so happy with your new fireplace hearth and that everything met your expectations. We always aim to provide clear advice, quality products, and a smooth experience from start to finish.
If you need anything further, we’re always here to help.
Kind Regards,
Max
Excellent customer service
Excellent customer service!
The team, especially Laura, were very patient as our requirements evolved!
We are really happy with the fireplace and would highly recommend Bonfire.
27 March 2026
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi John,
Thank you for your 5 star review, it’s appreciated.
Laura will be pleased to hear your feedback. We understand requirements can evolve, so it’s important to us that everything is right before moving forward.
Delighted you’re happy with the fireplace and thank you for the recommendation.
Kind Regards,
Felix
Max was very helpful and knowledgeable…
Max was very helpful and knowledgeable and arranged for exactly the hearth stone we wanted in riven skate to out precise requirements in a single piece. First class in all regards!
9 February 2026
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Richard,
Thank you for the 5 star review! It was a pleasure supplying you with a t shaped riven slate fireplace hearth. I shall pass the good words onto Max.
Kind Regards,
Felix
Great service (and price) from Bonfire
Great service (and price) from Bonfire. Max (their e-commerce specialist) was particularly helpful
23 January 2026
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Jonathan,
Thank you for your 5 star review and kind words! I’m glad you found our service and pricing great, and it was a pleasure assisting you. We really appreciate your support!
Kind Regards, Felix
Max was great at arranging prompt…
Max was great at arranging prompt delivery for my fireplace surround. Fast and reliable service!
21 January 2026
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Ashley,
Thank you for your kind review.
I’m glad we could arrange prompt delivery and that you were happy with the service.
Kind Regards,
Felix
Bravo Max Barlow...great service
Bravo Max Barlow...great service, advice and professional knowledge and guidance through my fireplace story! It is looking fabulous thanks to Max!
12 November 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi,
Thank you so much for your kind words! I’m thrilled to hear you’re happy with your fireplace and that I could help bring your vision to life. It was a pleasure working with you on this project!
Kind regards,
Felix
Big shout out to Max for recommending…
Big shout out to Max for recommending our lovely new log burner. We really appreciated the help to fit our budget. Would highly recommend Bonfire!
10 December 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Louise,
Thank you so much for the kind review. It was a pleasure helping you find the right log burner within your budget.
We’re delighted you’re happy with it, and we really appreciate the recommendation and support for Bonfire.
Kind regards,
Felix
Excellent across the board
I ordered a heat shield for a wood beam placed above a burner. The product is top-quality, very well made and the communication by Max was very clear on delivery date. Highly recommended.
16 December 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi kevin,
Thank you for your 5 star review.
We’re pleased to hear you’re happy with the quality of the fireplace heat shield and that the delivery communication was clear.
Your recommendation is very much appreciated.
Kind regards,
Felix
Heat Shield For Fireplace Beams
Heat Shield For Fireplace Beams - Great product - exactly what i was looking for and easy to fit. Great service from Max. Prompt replies and quick service. Thanks again.
16 December 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Adam,
Thank you for the great review. We’re really pleased the heat shield was exactly what you needed and easy to fit.
I’m glad the service and communication met your expectations.
Thanks again for taking the time to recommend us.
And the pictures look good too!!
Kind Regards,
Felix
Friendly and Efficient
Friendly and Efficient. Would recommend them without hesitation.
Bill Beck.
15 December 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Bill,
Thank you, Bill! I really appreciate your recommendation and kind words. It was a pleasure working with you on your stove and flue order.
Kind Regards,
Max
Great customer service from Max.
Great customer service from Max.
Required a spare piece of glass for my Contura stove. Bonfire sourced the item from the manufacturers in Sweden with little fuss. Took a little while to get the item, but this was due to the manufacturer rather than Bonfire.
3 December 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi,
Thank you for your 5 star review. We’re glad we could source the glass for your Contura stove and appreciate your patience with the delivery time.
We always aim to make the process as smooth as possible, even when dependent on manufacturers.
Kind Regards,
Felix
Item delivered promptly and exactly as…
Item delivered promptly and exactly as ordered.
27 October 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Jane,
Thank you for your order and for the great feedback, we’re glad it arrived quickly and exactly as expected.
Kind Regards,
Felix
Great customer service
Great customer service, friendly and swift delivery.
4 November 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi,
Thank you for your kind words, we’re glad you enjoyed the service and speedy delivery!
Kind Regards, Max
Check your delivery charge
Impossible to buy from them. A £337 fireplace beam attracts a premium delivery service charge of £245, nearly doubling the cost of the product. The explanation that this is “fragile product” and requires bespoke handling does not bode well for the robustness of the product or a trouble free install.
3 November 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi William,
Thank you for taking the time to share your feedback.
Our plaster beams are high quality, handcrafted products that require specialist handling during transport. The need for bespoke delivery reflects the fragility of the material in transport, not the workmanship.
Because delivery costs are calculated based on distance, we often recommend that customers outside our area consider visiting a local fireplace shop.
From experience, we have to use a dedicated fragile goods courier to ensure safe arrival which is something standard couriers cannot guarantee. We don’t add any margin to these charges, and we remain transparent about them at checkout.
Most suppliers offer collection only for this type of product due to the fragile nature of it, but we provide a delivery option for flexibility and convenience.
Our priority is always that every beam arrives safely and in perfect condition.
Kind regards,
Max
Excellent service throughout and great product.
Laura was extremely helpful providing information on the outdoor fire that we bought and processing the order. Bonfire also exceeded our expectations for delivery as we were looking to have it for a family event, Laura going out of her way to make sure it was delivered before that.
23 May 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Stephen,
Thank you for the lovely 5 star review! We're very glad Laura from our sales team could go above and beyond for you regarding the outdoor fireplace and we hope you're loving it just as much as we do!
Kind regards,
Max
Excellent service throughtout
Excellent service from initial query, placing order, through to delivery. Max Barlow responded to my initial query very quickly and was able to provide answers regarding the fire purchased. Max was very helpful, handled the order and arranged an agreed delivery date. Good communication from Max throughout this whole process - Thank you Max
7 May 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Keith,
Good afternoon,
Thank you for the glowing review :) We're very glad we could fulfill your order to perfection. Your review means a lot to us and we hope you enjoy your fire for many years to come. Kind Regards, Felix
Thank you for a pleasant experience and…
Thank you for a pleasant experience and service. A particular thank you to Maxwell! The information and knowledge provided including other suggestions was much appreciated. We opted to install the Gazco eMotiv 74 Inset Electric Fire, A faultless product. Our client is very happy – look forward to ordering more in the future. Many thanks.
19 May 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Carl,
Thank you for your five star review and I am very glad you found our advice and suggestions helpful. We're glad we could meet your expections for our trade sale of this electric fire. If you ever need anything in the future, we'll be happy to help :) Kind Regards, Felix
Max Barlow was very proactive in…
Max Barlow was very proactive in handling our order and keeping us informed on our order process and arranged delivery date. Great product delivered with helpful driver.
11 April 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Thank you for the lovely review! It was great working with you, and I’m glad everything arrived as expected - always happy to help!
Kind Regards,
Max
Highly Recommended!
Great experience using the team at Bonfire for my new British Fires fireplace. Great showroom where I could see the product in action before ordering and the team answered all my questions before a hassle free purchase. Highly recommended!
31 March 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi Dan,
Thanks so much for the amazing review! We're glad you enjoyed the showroom and found the process smooth - enjoy your new British Fires fireplace!
Kind Regards,
Max
Great customer service
From the first phone call through to receiving the product we experienced excellent customer service and are very pleased with our purchase. Thank you very much! The shop is good with lots on display and staff are very happy to help.
27 March 2025
Unprompted review
Reply from Bonfire Fireplaces And Stoves
Hi,
Thank you so much for your kind words! We’re thrilled you had a great experience from start to finish and really appreciate your support. Hope to see you again soon!
King Regards,
Max
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