I found great collection of products for our every need with customisable options. Very patient and helpful staff at Kungsholmen store to guide through product selection
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See what reviewers are saying
Excellent quality of the products, we found a member of staff who was very supportive and gave good advice. delivery without a problem.
Company replied
my purchase looks cancelled but there is no information shared. bot able to reach out customer service.
Company replied
Great experience of being in the Gothenburg store. Super nice support people with good suggestions and guidance about buying furniture. Great and easy to navigate web site as well.
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Välkommen till Bolia. Ett skandinaviskt designuniversum, inspirerat av den föränderliga natur som omger oss. Våra designföremål är ritade av erkända formgivare från hela världen och tillverkade för hand av de skickligaste möbelsnickarna i endast de bästa, mest hållbara materialen. Tidlös design som är skräddarsydd för dig och skapad för att hålla i generationer.
Written by the company
Contact info
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Bolia is committed to their customers
Bolia is committed to their customers. We faced an issue with our sofa after a year of ownership some time ago, and their customer team offered several solutions, including completely replacing the sofa, which we chose to do. We are super happy with our new sofa. This was our second purchase from Bolia, and we would definitely recommend them to others too.
11 June 2024
Unprompted review
Reply from BOLIA
Hi!
Thank you so much for your kind review! We're delighted to hear that you're happy with both your new sofa and our service. Our goal is always to find the best solutions for our customers, and it truly means a lot to us that you felt well taken care of.
We really appreciate your trust and that you've chosen BOLIA more than once. Thank you for your recommendation – we hope you enjoy many wonderful moments with your sofa!
You're always welcome back.
Best regards
Vera, BOLIA
Super nice and smooth customer service
Super nice and smooth customer service and great knowledge of interior design by the staff at the store at Stortorget in Malmö.
Ordered a marble table, larger wool rug and cushions in different colors and fabrics. Delivery worked perfectly.
However, a marble table from the manufacturer / factory abroad was incorrectly assembled at an angle at the top. I assume that Bolia will take the table back and send me a brand new one correctly assembled this time. This alone lowers the rating to 4 stars, otherwise 5.
18 November 2024
Unprompted review
Reply from BOLIA
Hi,
Thank you for your kind review and for sharing your experience! We're delighted to hear that you had a great experience with our team at the Stortorget store in Malmö and that your delivery went smoothly.
We’re truly sorry that your marble table was not delivered in perfect condition—this is certainly not the experience we want for you. We’d love to assist you further, so please reach out to our customer service with your order number, and we’ll make sure to find a solution as quickly as possible.
We look forward to resolving this for you and hope you’ll soon be able to fully enjoy your new interior.
Best regards
Vera, BOLIA
Amazing customer service
Amazing customer service. Everyone I have in contact with have been so so nice, friendly easy and excellent help with my problem.
Solved in a professional way.
Love it❤️❤️❤️❤️
27 January 2025
Unprompted review
Reply from BOLIA
Stort tack för din fantastiska feedback! 💛 Det gläder oss att höra att du har haft en så positiv upplevelse med vår kundservice. Vi strävar alltid efter att hjälpa på ett smidigt, professionellt och vänligt sätt – så det betyder mycket att du uppskattar det!
Vi hoppas att du fortsätter att njuta av din design, och du är alltid varmt välkommen att höra av dig om vi kan hjälpa dig igen.
Önskar dig en underbar dag! ❤️
Vänliga hälsningar
Vera, BOLIA
Supreme shopping website
Website super friendly and simplified, easy to see different alternatives and detailed information like drawings, colours and materials.
In addition, the online shopping at the website is super safe and you get the confirmation of your order immediately.
Maybe something to improve could be the accuracy of the pictures when it comes to wood material type.
31 December 2024
Reply from BOLIA
Thank you so much for your kind words and valuable feedback! 🌟 We're thrilled to hear that you found our website user-friendly and that the shopping experience felt safe and smooth.
We truly appreciate your note about the wood material pictures. Ensuring our images accurately reflect the beauty and uniqueness of each material is important to us, and we’re constantly working on improving this. Your input helps us get even better, so thank you for sharing!
If you have any further suggestions or need assistance, we’re always here to help.
Warm regards,
Vera, BOLIA
Product arrived damaged. Feeble construction
Ordered the pendant leaves light. It arrived damaged with a broken shade on one of the lights. We thought we would just see if we could still make it work, then when we try to mount it the plastic screw which holds the cable in place on one side of the base basically just slides out.
The product is pretty much useless now and a waste of money. Tried to call for a refund or exchange they asked for us to send in a claim, which also might take a while as they’re understaffed at the moment. Overall a very frustrating experience from the get go for a pricey product.
2 January 2025
Reply from BOLIA
Hi!
Thank you for sharing your experience with us. I’m truly sorry to hear about the issues with your Leaves pendant and the frustration this has caused.
I want to assure you that I am currently working on the inquiry you submitted on the 2nd of January, 2025. My goal is to provide you with suitable solutions, including options for a refund, replacement, or compensation, to address this situation as quickly as possible.
I appreciate your patience and understanding as I finalize the details. You’ll hear from me soon with the next steps, and I’ll ensure we resolve this in the best way possible for you.
Thank you again for reaching out.
Warm regards
Vera, BOLIA.
I love this store
I love this store! The staff and store manager are always so friendly and helpful.
24 November 2024
Reply from BOLIA
Hi!
Thank you so much for your kind words! 😊
We’re thrilled to hear that you love our store and that our team, including the store manager, has made such a positive impression. Providing friendly and helpful service is always our goal, so your feedback truly means the world to us.
We look forward to welcoming you back to the store soon! 💛
Warm regards,
Vera, BOLIA
Best Bolia
I never experienced another company with such good service. Always fast help if something went wrong. Always kind people to talk to. Always follow-up from Bolia that everything went well. I work in the same business, but Bolia is the best. Recommend to everyone to visit them. Great products. Are Bolia expensive? Maybe, but you get such great products and service. Well worth it 😍 Christina
19 September 2024
Unprompted review
Reply from BOLIA
Hi Christina,
Thank you so much for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our service and products. It means a lot to us, especially coming from someone who works in the same industry.
We always strive to provide the best possible service and are glad to know that we've met your expectations. Your recommendation is truly appreciated, and we look forward to welcoming you again at Bolia.
Best regards
Vera, BOLIA
Very helpful and friendly staff
Very helpful and friendly staff and manageress that went out of their way to assist me and make my purchase possible. Thank you so much!
20 November 2023
Reply from BOLIA
Hi Karin!
Thank you very much for your feedback and your great review. We always strive to give our costumers the best service. Therefore, we are really happy for your feedback!
We look forward to welcoming you again!
Best regards,
Maria from Bolia
Futuristic design
Futuristic design, beautiful and yet to check the quality after the order received.
22 January 2024
Reply from BOLIA
Hi!
Thank you so much for choosing Bolia and thanks for the stars here in Trustpilot.
Great to hear that you love our design just as much as us - we love Bolia design. <3
If you would have any further questions regarding your order - don't hesitate to call in or write to kundservice@bolia.com.
Have a wonderful day!
Best regards
Vera from Bolia
inability to deliver from a shop
You were not able to deliver goods from the shop. you guided to buy instead from the webshop to manage delivery. (which didn't have same reduced prices...)
Felt like back in ninetees!
27 December 2023
Reply from BOLIA
Hi Matti!
Thank you for your feedback here in Trustpilot.
Sorry to hear that you didn't have a pleasant experience with us.
It's true though - our stores do not handle or offer delivery services. All items that are bought directly from the stores are most often smaller home accessories items.
The stores also have exhibition items that are sold on our Outlet webpage, and if you want help with delivery service then we always advice our customers to contact directly to the Swedish Customer Care team at kundservice@bolia.com. We have a better overview and access to check different possibilities in regard to your wish.
We at Bolia have a very generous price warranty service - so if there was anything regarding missing out on a campaign, we can always help you with that. You can read more about it here: https://www.bolia.com/sv-se/mot-oss/kundtjanst/prisgaranti/
If you have any further questions - please send out an email to kundservcie@bolia.com.
Have a nice day!
I still have no clue what happened with…
I still have no clue what happened with my order and none from Bolia has told me . I’ve paid for some products and got a verification email. I went to collect from the store 5 days later and I was told that they they don’t have my products yet at the store and that they will contact me soon to go back and then pick up. 3-4 days later I am receiving an email that my order was returned back and I am now requested to leave feedback. That’s very disappointing since I like a lot this brand and I have been a customer for a long time.
6 December 2023
Reply from BOLIA
Hi!
Thank you so much for your feedback here in Trustpilot.
Your order was a Click and Collect order at Bolia Kungsholmen and also for the Edge series which is a discontinued collection at the moment in Bolia. Discontinued items will always be handled with reservation that they can get oversold.
It seems like though that the store didn't inform you correctly about the process and I will of course take your feedback further to our store manager.
I can see that we have refunded you for the order via Klarna and if you do have any other questions or feedback, we recommend you contact with the Swedish Bolia Customer Care team at kundservice@bolia.com.
Looking forward seeing you again at Bolia.
Wish you a lovely day!
Anisa at Fridhemsplan was super helpful
Our sales representative, Anisa, was absolutely fantastic and thanks to her, we bought a beautiful sofa that day. Tack så mycket!
20 November 2023
Reply from BOLIA
Hi Faria,
Thank you for your 5 stars here on Trustpilot!
We're glad to hear that you had a good experience, that means a lot to us. I'll also send your kind words to Anisa, I'm sure she'll very much appreciate those!
We hope to see you in one of our stores or on Bolia.com soon again.
Wishing you a lovely Friday and 1st of December!
/Claudia from Bolia.com
I ordered a table (New Mood Matbord…
I ordered a table (New Mood Matbord Rund) and 6 chairs which arrived today. Assembling the table was beyond horrible. Holes are not properly made and you need special tools for woodwork in order to assemble a piece. It feels like a cheap Jysk experience where parts don't fit. I expected more for the price I paid.
This is the last time I buy anything from Bolia. Definitely won't recommend this store to anyone.
24 October 2023
Unprompted review
Reply from BOLIA
Hi Daria,
I'm sorry to hear that the table you received was faulty. Unfortunately, every now and then that happens and we try our best to find solutions to these issues as quickly as possible, to make sure that we leave our customers pleased with their purchase at Bolia.
I can see that you've sent us an email, to which we've replied and asked for additional information. Unfortunately we haven't received an answer from you. Please get back to us/fill out our complaint form ( https://www.bolia.com/sv-se/mot-oss/customer-care/produktreklamation/) so that we have all the information neccessary to proceed with finding a solution for you :)
Hope to hear from you soon!
Wishing you a lovely day
/Claudia from Bolia.com
Kungsholmen
I visited the stockholm store, ordered a sofa, which will be delivered to me in a few weeks:
Staff: met two staff. They were both friendly, knowledgeable, and helpful.
Furniture: Nice. I have done purchases from Bolia before, and have the experience that Bolia keeps supporting you in case somethings show up after the purchase as well.
Delivery: Bolia charges (a premium fee!!) for the delivery of the purchased articles. I understand that it helps them to avoid the general carriers and therefore provide a higher quality of shipping. however, I think that Bolia needs to cover the shipping costs.
I was very much about to give 4 star due to delivery charge, but only because the staff were very nice in my visit, I do give 5 full stars. However, I keep hoping that Bolia gets back to me and lets me know that they cover the shipping costs for my last purchase.
5 September 2023
Reply from BOLIA
Hi!
Thank you so much for your order with Bolia and with your 5 stars here in Trustpilot.
It really means a lot for us to receive direct feedback from our customers.
If you have any further questions or whishes regarding your order with Bolia, we would like to recommend you contact customer care; kundservice@bolia.com.
Have a lovely day and we look forward seeing you at Bolia store again.
/ Vera, Bolia.com.
A quality company with a real warranty
I wanted to take a moment to sing the praises of Bolia. In a world in which a warranty only means as much as how you handle warranty requests, Bolia really stands out. We had an issue with a leg on our 5-year-old solid oak Bolia table. We sent the receipt and some images and they were incredibly responsive, respectful and helpful. We just received the replacement part and installed it without issue. Bolia understands the value of honoring its commitment to quality products and treats customers in a respectful and trusting manner. Keep up the great work Bolia, it bodes well for your long term future and certainly retains me as a customer and recommender of your products.
27 August 2023
Unprompted review
Reply from BOLIA
Hi DP,
Thank you for the 5 stars and for your lovely comment!
We always do our best to be helpful and treat our customers with respect. We're very glad to hear that it shined through in your case <3
And we're very happy to hear that we've retained you as a customer, and recommender of our products.
We hope to see you in one of our stores, or on Bolia.com soon again!
We wish you a great weekend
/Claudia from Bolia.com
I wanted to express my appreciation for…
I wanted to express my appreciation for Enisa at Bolia Kungsholmen. Their level of detail and the help I received from them was simply outstanding. Their friendly and knowledgeable assistance made my shopping experience a true pleasure. Thank you for going above and beyond to ensure I found the perfect furniture pieces for my home!
11 July 2023
Reply from BOLIA
Hi Adriana!
Thank you so much for your 5 star review.
We from the Customer Care department will make sure that Enisa gets to see your utmost kind review. We are happy to hear that you were happy with Bolias service.
Don't be a stranger at Bolia - you are welcome at any time.
Best regards
Vera, Bolia.com.
The custommer service was fantastic.
28 May 2023
Reply from BOLIA
Hi Faduma!
Thank you so much for your 5 stars review here on Trustpilot!
It really means a lot to us, and we hope that we will see you again soon in one of our Bolia stores or at Bolia.com.
Have a lovely day and a great summer!
Best regards
Vera, Bolia International A/S
Purchased grace table
Purchased grace table, two benches and chairs. Everything was as expected except for the table. The table had been poorly sanded with numerous rough patches. Bolia have so far rejected my complaint. The issue could be dealt with so simply by having them send someone to even out the sanding.
27 April 2023
Reply from BOLIA
Thank you for your feedback and we are sorry to hear that you have problems with your table. I can see that our customer care is finding a solution for your.
I wish you a nice day!
Best regards
Andrea/Bolia
The whole process was very pleasant and…
The whole process was very pleasant and smooth. Starting in the website, through to the showroom and finally the delivery.
18 April 2023
Reply from BOLIA
Hi, thank you very much for the nice feedback. We're very happy to hear that you are satisficed with our services.
I wish you a great day!
Best,
Anna / Bolia
My beautiful table arrived exactly when…
My beautiful table arrived exactly when they said it would and they brought it into my home no problems
27 March 2023
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