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Bob Jane T-Marts is the most trusted name in tyres and wheels in Australia. We have over 130 stores nationwide to assist with the best tyre and wheel prices, top brands, partnered with great service. Bob Jane T-Marts stocks the highest quality wheels and tyres for passenger cars, performance cars, 4x4s, vans and light trucks. All tyre prices include fitting, balance, tubeless valves (excluding tyre pressure monitoring systems), GST and tyre disposal. Australia Wide Warranty. Our Best Tyre Price Guarantee means that If you find a cheaper identical tyre stocked locally, we match the tyre price and pay you 10% of the difference. See our website www.bobjane.com.au for terms and conditions.
66 Overland Drive, 3805, NARRE WARREN, VIC, Australia
3.6
3 reviews
Replied to 72% of negative reviews
Typically replies within 48 hours
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Fantastic service. Excellent products. I have been going there for many years and will keep going.
Reply from Bob Jane T-Marts - Fountain Gate
Hi, thank you for taking the time to share your positive experience at our store! We’re committed to providing exceptional customer service, and your feedback means a lot to us.
Terrible experience at Bob Jane Narre Warren. Took my Tesla in on 8th Aug for a puncture fix and alignment—afterwards the car was pulling left and safety features were disabled. Went back on 12th Aug for another alignment but the issue remained. Finally had Tesla fix it on 19th Aug, and their report showed how poorly the job was done here.
When I showed the report, staff dismissed it. To make things worse, one staff member was rude and even threatened to damage my car during an argument. Completely unprofessional and unsafe service. Would not recommend this store at all.
Reply from Bob Jane T-Marts - Fountain Gate
Hi, we're sorry to hear about your recent experience at our Fountain Gate store. We'd love to get some further details from you so we can investigate and move to remedy your disappointment. If you could please email some contact details and vehicle registration to feedback@bobjane.com.au so we can escalate this.
Thanks,
Bob Jane T-Marts National Support Team
Fixed puncture in less than 2 hours at reasonable cost. Removed from car, fixed and returned to car. Great service. Staff gave each client, phone or on site the time they needed even though they were very busy. Offered discount without even being asked. Very happy customer.
Reply from Bob Jane T-Marts - Fountain Gate
Hi Sandra, thank you for your fantastic review of our Fountain Gate store! We truly appreciate your support. We look forward to seeing you again soon! Thanks, Bob Jane T-Marts Team
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