Bluwayautotransport Reviews 

69
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, most reviewers were unhappy with their experience overall, describing major operational frustrations and poor practices. Consumers frequently complained about unexpected price increases and frustrating sudden cost jumps right on the scheduled day of vehicle pickup. People also struggled heavily with getting their financial deposits refunded after canceling their transport because of these sudden and unreasonable cost changes. Some people were satisfied with the service, noting that their automobiles arrived safely and entirely on schedule without encountering any major issues. Customers additionally appreciated the clear communication and professional assistance provided by the highly responsive support team throughout the entire shipping process.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, as people hold sharply contrasting views on... See more

Price

People report intense frustration and disappointment regarding unexpected price increases. Reviewers... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the seamless transport,... See more

Refund

Customers experienced widespread frustration regarding refund requests, frequently reporting that deposits... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences with the support team vary widely... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Signed a contract with Bluway Auto Transport to transport a car from Denver Co. to Bismarck, ND. Bluway promised to pickup car, but they never did, wanted more money than agreed on. Refused to return... See more

Rated 1 out of 5 stars

Bluway transport .Spoke to someone who called herself Veronica Rose She gave us a qoute and we paid the amount and signed the contract with the promised delivery date . After our car did not arrive o... See more

Rated 1 out of 5 stars

This company here scammed me out of 150.00 demanded me to pay reservation fee and then up the price. Never got the full information about my vehicle and didn’t do anything but answer the phone and lie... See more

Company replied

Rated 1 out of 5 stars

Horrible service! Day that the car was supposed to be picked up there was an issue with the driver and she then told me it could be picked up the next day at a $600 increase. I told them that I woul... See more



Contact info

2.7

Poor

TrustScore 2.5 out of 5

69 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 35% of negative reviews

Typically replies within 2 weeks

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2.7

All reviews

(69)

69 reviews in the last 12 months

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Rated 1 out of 5 stars

Not Trustworthy

Signed a contract with Bluway Auto Transport to transport a car from Denver Co. to Bismarck, ND. Bluway promised to pickup car, but they never did, wanted more money than agreed on. Refused to return my deposit! Do NOT trust this company

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Bluway quote

Bluway gave us a quote before the war started in Iran. Shortly afterwards the war did start and gas prices skyrocketed. It took patience and the realization that it was going to cost more. But Jordan at Bluway came through and our car will be picked up tomorrow! We can't say enough about Jordan and Bluway!

2 May 2026
Unprompted review
Bluwayautotransport logo

Reply from Bluwayautotransport

Thank you so much for your patience and understanding during a very challenging time. Sudden increases in fuel prices and market conditions can affect carrier availability and transport costs, and we truly appreciate your flexibility throughout the process.

We’re especially glad to hear that Jordan was able to come through for you and get everything arranged for pickup. At Bluway Auto Transport, we work hard to keep our customers informed and find the best possible solution, even during unpredictable situations.

Thank you again for your trust and kind words — we look forward to completing your shipment smoothly and safely!

Rated 5 out of 5 stars

Great job I would ship with again!!!

1 May 2026
Unprompted review
Bluwayautotransport logo

Reply from Bluwayautotransport

Thank you for your feedback! We're glad you had a great experience with Bluway Auto Transport. We truly appreciate your support and look forward to shipping with you again in the future!

Rated 1 out of 5 stars

Spoke to someone who called herself…

Bluway transport .Spoke to someone who called herself Veronica Rose She gave us a qoute and we paid the amount and signed the contract with the promised delivery date . After our car did not arrive on the original date promised, we were told there was a delay and promised it would arrive the next day after multiple messages to Veronica, she sent a reply generated by AI she didnt even delete the part stating this is a generated AI message. Not long after this sent message We received a call from someone who said they were with Bluway and informed us the price has changed and qouted us a $1000.00 more . So for 3 days we wasted our time with this dishonest , deceitful company. We Will be filing a report with the limited liability cooperation commission, The US Department of transportation and the fair trade commision regarding their bait and switch tactics including the sign contract with the qoute.
JC Speck

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Don't use this company!

Don't use this company!! They do a bait and switch. Tell you one price in the contract and then once you sign they say that they can't find a driver and that you need to pay MUCH more!! Ripoff!!

Then if you do contract with them, communication is terrible. You get your auto whenever you get it - and it's always "tomorrow". Stay away!!

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Satisfiying

It's been a pleasure working with this company. Everything was great and professional thanks to Vanessa Brown.

24 April 2026
Unprompted review
Bluwayautotransport logo

Reply from Bluwayautotransport

Thank you for your kind words! We're glad to hear you had a great and professional experience with Bluway Auto Transport. Vanessa Brown will be happy to hear your feedback. We truly appreciate your support and look forward to assisting you again in the future!

Rated 1 out of 5 stars

Misleading brokerage company

Misleading brokerage company, take your money somewhere else, ive received at least 10 calls asking for more money to transport my vehicle than initially agreed on. Do not use the brokers. My mistake was to pay a deposit, as of today this deposit has not been returned.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

They go over and above and are very…

They go over and above and are very pleasant 10/10

21 April 2026
Unprompted review
Bluwayautotransport logo

Reply from Bluwayautotransport

Thank you for the amazing feedback! We're glad to hear you had such a positive experience with Bluway Auto Transport. Going above and beyond for our customers is always our goal, and we truly appreciate your support and 10/10 rating!

Rated 5 out of 5 stars

Responsive

Responsive, punctual, car transported safely, arrived in good condition.

9 April 2026
Unprompted review
Bluwayautotransport logo

Reply from Bluwayautotransport

Thank you for your feedback! We're glad to hear everything went smoothly and that your vehicle arrived safely and in great condition. We appreciate you choosing Bluway Auto Transport and look forward to assisting you again in the future!

Rated 5 out of 5 stars

Very good service

Very good service . I experienced on time pickup and delivery.

4 April 2026
Unprompted review
Bluwayautotransport logo

Reply from Bluwayautotransport

Thank you for your feedback! We're glad to hear everything went smoothly and that your vehicle arrived safely and in great condition. We appreciate you choosing Bluway Auto Transport and look forward to assisting you again in the future!

Rated 1 out of 5 stars

Horrible service

Horrible service! Day that the car was supposed to be picked up there was an issue with the driver and she then told me it could be picked up the next day at a $600 increase. I told them that I wouldn’t do that and they “couldn’t” finds any option at my quoted price.
I asked for my money back and was told to give them more time after giving them already the whole afternoon. I gave them more time and when I called the supervisor “was on break”. I said I’d be giving a bad review and she suddenly was back.
Don’t trust them !

7 April 2026
Unprompted review
Rated 1 out of 5 stars

Do not trust this company to maintain a schedule or price as quoted.

I was on the initial pick up end of a transport. It began with a promised date and time, driver couldnt arrive until a day later than scheduled. Called and tried to have me deliver the vehicle to a different location to better suit his needs. This company had the address (on a very narrow busy canyon road) for pickup for two weeks and did not research the area to accomodate their transport vehicle. Ultimately the driver had to load the scheduled vehicle about 1/4 mile from the address and then had to proceed another 3-5 miles along the road to turn his rig around. I would not recommend this company as I know they also charged the requestor double the original quote after given a deposit. Scammers in my opinion.
Blueway thinks I have the wrong company for this review because i was not the person that hired them. I was on the pickup end for delivery to the person that hired them. Whilst i stayed in contact with that person throughout the picking up, loading and delivery it was unbelievable that there were so many red flags. And unfortunately there was damage to the vehicle that Blueway says they were not responsible because it was a "plastic" part. So all in all I maintain my negative review and highly suggest not using this company.

29 March 2026
Unprompted review
Bluwayautotransport logo

Reply from Bluwayautotransport

We take concerns like this very seriously, but we were unable to find any record of a shipment under this name in our system, so this may be posted for the wrong company.
That said, we want to address the points mentioned. In auto transport, certain locations—especially narrow or restricted-access roads—can be unsafe or inaccessible for large carriers. In those situations, it’s standard practice for drivers to request a nearby safe meeting point to properly load or unload the vehicle.
We also want to be clear that Bluway Auto Transport does not change pricing after a deposit without prior communication and customer approval. Transparency and fairness are core to how we operate.
If this review is related to an actual booking with us, please reach out directly with your order details so we can investigate and resolve the matter properly.

Rated 1 out of 5 stars

If I could give zero

If I could give zero, I would give zero. I was contacted to remove this negative review and they would give me a refund. They stated they would process my refund today. However, that has not happened and I don’t believe it will.Only then will they consider giving me my refund if I remove this review if I take my review down. I will not remove this review I until I get my refund if I ever get it. FYI, heads up if you are speaking to a Vanessa Brown or a Myra Jones from this company, they are scammers. Again, this may not even be their name. Read my previous review. Do not use Bluway auto transport

3 April 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Told me a guaranteed price over text and then the day it’s suppose to come they doubled the price. Make sure to read the fine print and expect double the cost of what they “quoted” you

30 March 2026
Unprompted review

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