Bluebird Care Reviews 

These people DON'T phone back. I've called twice regarding my elderly parents and each time they've said they'll call back and they don't! I'm appalled at the lack of professionalism. Don't touch with a barge pole.

We have been with Amanda and her team for a long time, and I honestly cannot fault the care my nan has received.

Private care is expensive, but you truly get what you pay for. The girls have always been kind, professional, and most importantly, they made my nan feel safe, secure and genuinely cared for. That peace of mind as a family member is priceless.

Sadly, as her needs have increased, we’ve had to move to a more affordable provider. It wasn’t a decision made lightly, and I don’t believe we’ll find anyone quite like Amanda’s team.

Thank you for everything you’ve done, you made a real difference to her quality of life.

I cannot thank this incredible team enough for the care and dedication they have shown to my dad. From the very beginning, the carers supported him with his day-to-day needs, helping with washing and personal care several times a week. They carried out every visit with genuine kindness, professionalism, and remarkable attention to detail.

What has impressed me most is the consistency and compassion shown by the entire team. They always treated my dad with dignity and respect, ensuring he felt comfortable and supported at all times.

A very special thank you to Anke for her exceptional help and guidance. Her advice, reassurance, and commitment played such an important role in making sure my dad’s wish to return to his own home became a reality. That meant more to us than words can express.

We are truly grateful for the continued support and wouldn’t hesitate to recommend this wonderful team to anyone looking for high-quality, compassionate care.

Thank you again for everything.

Brian.

My husband needs a day and night time live in carer. A Bluebird representative quickly organised a colleague to put together a flat pack bed to accommodate the night time carer. Nothing was too much trouble. Great service.

I work as a care expert for Bluebird Care Stafford, providing person-centred support to individuals in their own homes. My role includes personal care, medication prompts, meal preparation and companionship. I feel the company promotes dignity, respect and independence, which are important values in care. The training and ongoing support help me feel confident in my role, and communication with the office team is supportive when concerns are raised. Although the role can be challenging at times, especially with travel and emotional situations, I feel valued and proud to support individuals to remain safe and independent in their own homes.

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enough for everything they did. They even organised her medication, taking on all sorts of tasks so she could remain independent.

So far so good although we have had different carers almost every day. They have all been delightful people and care for my husband really well making him laugh and socialise so we do not mind different carers as it helps my husband with communication. Sometime the rota has no one available but somebody usual turns up. We do get a phone call on the day to say if someone is late or we do not have anyone allocated- once in 5 weeks. Sometimes response from Bluebird organisation is not that prompt but still early days. On the whole I would recommend Bluebird.

I have been working with Bluebird since last july and i enjoy it as much now as when i started . Its nice to work for a company that actually support the employees and make you feel appreciated something i feel is very rare nowadays. They offer chances to learn more along the way with online and face to face training courses . I would recomend Bluebird care for anybody looking for a career change . I believe it to be a very rewarding job and the chance to learn and progress as you go along.

We were extremely reticent about getting care for my elderly father, who has dementia as, as a family, we preferred to manage ourselves. However we got to a point a couple of years ago when it became too much for us. We were recommended BlueBird Care and thankfully we took up this recommendation. Every single member of staff at Bluebird …… and after 2 years we have met quite a few, are absolutely lovely. The admin staff in the office are fabulous, they always have time for you and help out however they can. However it is the actual carers who are the ‘stars of the show’! We are a family of 5 (dad, mum and 3 daughters) but now we are a much larger family as the carers that we have for Dad are considered part of our family and this is due to their lovely natures’ and their willingness to help our Dad and therefore our family. Thank you Bluebird Care.

The Bluebird staff have been great with my mother who has been struggling with dementia and mobility issues. Always friendly, efficient, caring and helpful during a challenging period for my family. Highly recommended.

When mum started to need extra help at home Lisa came to assess her needs, she was kind and friendly, was very thorough and reassuring, making detailed notes for the carers so both they and mum knew what was expected - they tried to keep the same carers and mum developed a lovely relationship with them, always smiling and encouraging her when things got tougher as her illness progressed. If they had any concerns they would call me and have a chat to solve any issues. I am very grateful for the excellent care they gave, and I know mum looked forward to seeing them each day

My girlfriend has Bluebird coming in 4 times a day to help with her bedbound 96yr old mother, they are more concerned about getting in and out as fast as possible, won’t even change her when asked.
All they do is cause more stress for my girlfriend at a time when she needs less.

Lovely friendly staff. Willing to change care as necessary.

Brilliant company that help us with a disabled family member. Same staff so he’s used to them and always willing to help

We have had some problems with equipment care and Bluebird proved to be responsive and proactive in helping to get the situation resolved with a third party supplier. In addition, they have also been responsive to needs for extra care at short notice, which relieves the stress in these situations. The carers are efficient whilst being kind and friendly.

Excellent care in all respects. My mum fell and was hospitalised with 3 pelvic fractures. I was really impressed with the speed which Bluebird were able to put a care package together enabling mum to return home quickly. Communication with management and carers has been excellent and mum says that every carer “has been really nice.” Bluebird has done such a good job so mum has regained her mobility and can live independently again. Thanks to everyone at Bluebird!

Great team that is supportive and caring. Listens to all my needs and does their best to help.

My mother had a fall and a fracture which didn't need any surgery. The physio said at the hospital, if we can get care in place, she can come out in the next couple of days. I contacted Bluebird on a Thursday, who arranged a hospital visit with my mum that day, a home assessment was done the following day (Friday) and they had a live in carer arranged to come in on the Monday. This was a relief for us all that we could get mum out of hospital so quickly. Excellent communication and speed. The carer updated an app every day, ticking off medication given and an overview of how my mother was progressing, which I could access each day from home. Next time though we will check what is meant by 'live in' carer and the hours of work. The carer had this in her contract, but we only had 'live in' and that she needed a 2 hour break each day. It is highly likely we will use Bluebird again if care is needed in the future.

Applied for this agency, went on a course with them for 2 days then done 2 days course on-line to start work with them.
I made it clear from the start and mentioned it about 5 times that I was going to work alongside another agency hoping they’d find me more work. Every time they said this was OK. I also asked the trainer. She also said this was OK. They asked me for my P45 which I didn’t understand as told them a few times I’m working alongside another agency. They rang me up and told me after all this that we were not allowed to work alongside another agency as had a clause in their contract. Their contracts are zero hours and by law they are not allowed to do this. They cannot stop us working with other agencies. They said the trainer Kelly told me this at training but she didn’t, she said it was OK also so she blatantly lied to her work colleagues. On top of this with all my info they wanted I sent about 5 emails with the required start up info required by them. Every time they kept telling me later they hadn’t received it so had to go back and tell them when I sent it through. This to me is compete incompetence and also the fact the trainer lied and they backtracked on saying this was OK are massive red flags. I decided not to work with them due to lies and incompetence. They wasted my time and money and obviously have unlawful contracts. It’s really a concern if they can treat potential employees like this what they’re like with the clients. They obviously are dishonest and couldn’t give a damn.

Lovely company to work for
Supportive staff and management
Good rate of pay