Bluebird Care Reviews 

1,024
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, caring, and supportive approach, often noting their ability to adapt to changing needs and provide personalized care. The service is frequently described as excellent, with many appreciating the prompt, efficient, and responsive communication from both carers and office teams, helping clients maintain independence and feel comfortable. However, some people mentioned occasional inconsistencies in carer quality, with a few instances where carers lacked expected competence or seemed rushed. Additionally, some reviewers noted issues with scheduling, such as different carers daily or last-minute changes not being communicated effectively.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, reliability, and compassionate... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Customer communications

Users describe positive interactions with contact, often highlighting the excellent service received from... See more

User experience

Clients share positive opinions on user experience, highlighting the informative and entertaining learning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bluebird cared for my Mother after she returned to Manchester and I cannot thank them enough for the personalised and professional care they gave her. They understood her needs and catered for t... See more

Rated 5 out of 5 stars

The induction training with Karen was really thorough. I really enjoyed the learning experience. The concepts and ideas covered the legal and moral challenges of being a responsible carer The proc... See more

Rated 5 out of 5 stars

We have been with Bluebird for 10 months now, the Bluebird carers help my husband with washing, shaving, dressing and his mobility with a hoist. I am his main carer and have been for years, but it got... See more

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(1,024)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Awful company …

Awful company that I’m sure brings the reputation of Bluebird care as a whole. The Wolverhampton franchise is run by Support for Life who are incompetent and staff are poorly trained and I’ve suffered from stress and anxiety as a result of my lack of care and aggressive behaviour of staff and Selina. Avoid!!

20 March 2025
Unprompted review
Rated 5 out of 5 stars

First time we have ventured into…

First time we have ventured into organising care for a family member, and bluebird made it easy for us. They were very help-full and patient with us and tailor-made a package to suit our needs.
All the carers we have had so far have been exceptional and just the team you want to look after your loved one
Cant recommend them enough and a big thanks to Sarah and Emma for all your support.

20 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Hi Alan. Thank you for your review. We're happy to hear you're satisfied with our care service, and we really appreciate your recommendation. We'll share your compliments with the team, thank you.

Rated 5 out of 5 stars

Thoroughly nice guy

Sean Taylor
What a thoroughly nice chap he couldn't have been more helpful
He arrived on time and immediately carried on with what he needed to do
He even helped me out by making a phone call to my wheelchair company for me he couldn't have been more helpful if he tried an absolutely decent chat worth a 20 star review in my opinion thoroughly deserves a good report and commendation fro. His employer thanksfor making everything so easy for me

19 March 2026
Unprompted review
Rated 5 out of 5 stars

It’s just a matter of how they make…

It’s just a matter of how they make everyone else feel attached to what they’re doing

19 March 2026
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Reply from Bluebird Care

Thanks so much for the lovely feedback Benedict, when everyone feels included, we work at our best as a team and help our customers to receive the highest standards of service.

Rated 5 out of 5 stars

Excellent service

Excellent service. I'm really happy with the regular carers that Bluebird send to support me. Would definitely recommend.

19 March 2026
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Reply from Bluebird Care

We are overjoyed to hear about your positive experience with our regular carers. Your recommendation means everything to us.

Rated 5 out of 5 stars

I have been with Bluebird for over 3…

I have been with Bluebird for over 3 and half years now and it’s by far the best company to work for, I do not in-vision myself anywhere else. Nothing but support from all, I took some time off to become a mum short of 2 years ago and since then they have been nothing but supportive of my needs around childcare and work. I enjoy visiting all of our customers and helping them to live safely, comfortably and happily within their own home where they belong.

18 March 2026
Unprompted review
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Reply from Bluebird Care

Thank you so much for your kind words.

It’s wonderful to hear how much you enjoy being part of the team, and that you’ve felt supported throughout your time with us, especially when returning to work after becoming a mum. We know how important that balance is, and we’re so glad we could support you in a way that works for you.

It’s clear how much you care about the people you visit. Helping customers stay safe, comfortable and happy at home means so much, and it’s at the heart of everything we do.

Thank you for everything you bring to your role. We’re so pleased to have you with us.

Rated 4 out of 5 stars

Thanks to all at Bluebird for all their…

Thanks to all at Bluebird for all their efforts and kindness they showed to our Mum over the last few years and especially as her care needs increased in the last couple of months requiring a live in carer. We had the re-assurance that she was being well cared for, had someone to talk to and was never alone when family could not be with her, many thanks again.

18 March 2026
Unprompted review
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Reply from Bluebird Care

Hi Mr Turner. Thank you for trusting us with your mum's care. It was a pleasure to support you and your family, and your kinds words mean a lot to our team. Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Brilliant

Bluebird care have supported me from the very start and have been nothing but amazing. even when I was nervous about having care. They have show me kindness and care throughout and the carers feel like family.

16 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your kind words. It truly means a lot to hear about your positive experience with our team. We understand that starting care can feel daunting, and we’re so glad we were able to support you through that with kindness and reassurance.

Our carers always aim to build genuine, trusting relationships, so it’s wonderful to hear that they feel like family to you. Your feedback is incredibly appreciated and will be shared with the whole team. We’re grateful to be part of your journey.

Rated 5 out of 5 stars

Bluebird Care are a wonderful company…

Bluebird Care are a wonderful company who really care about their members of staff and customers. Couldn't recommend them enough!

16 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your wonderful feedback about our staff and customer care. Your recommendation means the world to us.

Rated 5 out of 5 stars

I can highly recommend Bluebird Care

I can highly recommend Bluebird Care. They really listen to their clients and provide excellent care. They are very sensitive to the needs of the people they care for. My husband did not feel he needed someone to be with him while I was out and therefore was a little reluctant to accept someone coming at first. He now looks forward to his chats with these ‘interesting young men who visit him’. I can now relax when I leave him knowing that he is safe and happy. Thank you Bluebird Care.

13 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Hi Carol. Thank you for your lovely feedback. We're delighted our support has helped your husband after his initial reluctance, while giving you more peace of mind. We really appreciate your kind recommendation and will share your review with our team.

Rated 5 out of 5 stars

Bluebird have been a lifeline for us in…

Bluebird have been a lifeline for us in a very rough time . Kind, knowledgable and professional staff they truly understand what is needed and work hard to make it happen. Staff are very professional and supportive not just of the person in their care but also the carer or parent. Cannot recommend Bluebird care enough they’ve made such a difference to us and we are so grateful

13 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your five-star review. We are delighted to hear that you find our staff knowledgeable and professional, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Donna Young is absolutely incredible 😍

Donna Young is absolutely incredible. I've had various emails and conversations with her back and forth to so my grandfather's care out as he was discharged from hospital. I cannot thank this lady enough. She has been amazing and thanks to her my granddad's care will get taken over by this lovely company on the 16th of March, I just wanted to say thank you so much to Donna Young and the team for making this so much nicer for my Grandad and the family xxxx

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The Recruitment Manager and office staff

The Recruitment Manager and the office staff members are down to earth.
Excellent and refreshing way of doing their trainings.

19 January 2026
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Reply from Bluebird Care

Thanks so much for highlighting our Recruitment Manager's approach and our wider office team's training methods. It means a lot to us.

Rated 4 out of 5 stars

Reliable ,caring ,adaptive

Reliable ,caring ,adaptive

12 March 2026
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Reply from Bluebird Care

We greatly appreciate your wonderful words about our reliable, caring and adaptive approach to support. It means the world to us, thank you.

Rated 5 out of 5 stars

Excellent care

Excellent care.
So nice to have our son well looked after and cared for.

12 March 2026
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for leaving us such a wonderful review. It's so reassuring to know that your feel your son receives the care he deserves. Thank you for trusting us.

Rated 5 out of 5 stars

Brilliant helpful kind

Brilliant helpful kind

8 March 2026
Bluebird Care logo

Reply from Bluebird Care

Your feedback truly means so much so us, thanks for taking the time to leave this review and we're so happy to hear you're so pleased with your service!

Rated 5 out of 5 stars

Excellent Service

Bluebird have been coming into my parents for the last month to wrap his legs and generally check they are ok

It’s been excellent and his legs are much better

The whole experience from the start has been so easy

All the carers have been superb and the other staff have been so helpful and responsive

Great service all round

7 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Hi Mike - thank you for taking the time to leave a review. We're delighted to hear your experience with Bluebird Care has been so positive. We appreciate your lovely feedback and will share this with our team.

Rated 1 out of 5 stars

These people DON'T phone back

These people DON'T phone back. I've called twice regarding my elderly parents and each time they've said they'll call back and they don't! I'm appalled at the lack of professionalism. Don't touch with a barge pole.

4 March 2026
Unprompted review

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