Bluebird Care Reviews 

1,024
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professional, caring, and supportive approach, often noting their ability to adapt to changing needs and provide personalized care. The service is frequently described as excellent, with many appreciating the prompt, efficient, and responsive communication from both carers and office teams, helping clients maintain independence and feel comfortable. However, some people mentioned occasional inconsistencies in carer quality, with a few instances where carers lacked expected competence or seemed rushed. Additionally, some reviewers noted issues with scheduling, such as different carers daily or last-minute changes not being communicated effectively.

What people talk about most

Staff

Customers had positive experiences with staff, praising their professionalism, reliability, and compassionate... See more

Service

Reviewers mention positive feedback about service, with many expressing gratitude for the professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication... See more

Customer communications

Users describe positive interactions with contact, often highlighting the excellent service received from... See more

User experience

Clients share positive opinions on user experience, highlighting the informative and entertaining learning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bluebird cared for my Mother after she returned to Manchester and I cannot thank them enough for the personalised and professional care they gave her. They understood her needs and catered for t... See more

Rated 5 out of 5 stars

The induction training with Karen was really thorough. I really enjoyed the learning experience. The concepts and ideas covered the legal and moral challenges of being a responsible carer The proc... See more

Rated 5 out of 5 stars

We have been with Bluebird for 10 months now, the Bluebird carers help my husband with washing, shaving, dressing and his mobility with a hoist. I am his main carer and have been for years, but it got... See more

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(1,024)

194 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bluebird care

This care company is one of the best the staff are very good at there jobs responsible and efficient office staff are very approachable would recommend the company

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Working for Bluebird Care is fabulous

Working for Bluebird Care is fabulous. We are given excellent training and great support when we go out on calls. The company is well lead and holds high standards of care for it's employers and by extension it's customers. I love being able to give care with such lovely customers. I've spend a long career in Nursing and to continue in care giving with such a lovely reliable company is so reassuring. Staff in the office are always on hand to give supportive reassuring advice. A first class company.

27 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are absolutely thrilled to hear about your wonderful experience as part of our team. Your nursing background brings invaluable expertise to our care family.

Rated 5 out of 5 stars

I am so happy to use this service

I am so happy to use this service, the carers are amazing with my aunt. Very helpful, caring and supportive. My aunty looks forward to help coming over although at first she was a bit apprehensive. Now Bluebird carers have made her days much brighter. Thank you

26 January 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your review Cherelle! We are glad your Aunty's carers are able to make her smile, we will be sure to pass on this feedback to our team!

Rated 5 out of 5 stars

Supportive Team and High Standards of Care

Working for Bluebird Care Richmond & Twickenham has been a very positive experience. The team is supportive, approachable, and genuinely committed to delivering excellent care. It is rewarding to work for an organisation that truly values both its customers and care staff. There is a strong focus on professionalism, good communication, and treating every customer as an individual. It is a pleasure to be part of a service that prioritises quality and compassion and is definitely an outstanding provider.

24 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Hi Sylwia,

Thank you for taking the time to share such thoughtful feedback. We are delighted to hear that your experience working with Bluebird Care Richmond & Twickenham has been so positive and that you feel supported by an approachable team committed to high-quality care. It is especially meaningful to know you recognise the focus on professionalism, clear communication, and treating every customer as an individual with dignity and respect.

Your comments reflect the values that are so important in care, and it is wonderful to hear how rewarding it is for you to be part of a service that prioritises compassion alongside high standards. Feedback like yours means a great deal to the whole team and helps reinforce the importance of both our carers and office staff working together.

Kind regards,
Bluebird Care – Richmond & Twickenham

Rated 5 out of 5 stars

Exceptional care given to my…

Exceptional care given to my grandmother. Carers go above and beyond with her and most importantly, she is happy and feels incredibly comfortable with them. Great relationships built with family members also and if there are any slight issues, these are dealt with effectively and swiftly. Cannot thank Bluebird care enough!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care

They have well experienced carers who are highly professional in their duties by providing person centred care and centred

22 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your kind words! We will be sure to pass this onto the team!

Rated 5 out of 5 stars

Kind and lovely

Kind and lovely

22 May 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for tanking the time out to leave us a review Leila. We truly value your feedback!

Rated 5 out of 5 stars

I love working with Bluebird Care…

I love working with Bluebird Care because they're very helpful and approachable and they always helpful whenever you need them and the stuffs are very lovely always there to whatever the carer's needs. So I never have regrets since I started working for bluebird and I've been working for bluebird 3 years now and happy.

22 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are thrilled to hear you love working with our team and appreciate your wonderful feedback about your experience.

Rated 5 out of 5 stars

Bluebird care Dockland is one of the…

Bluebird care Dockland is one of the best care companies that I have worked with. They have a very supportive team,great training that will help you grow your skills, good communication. They go extra miles to care for both the carers and the clients. The Management really value the staffs wellbeing .

22 April 2026
Unprompted review
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Reply from Bluebird Care

Thanks so much Lizzy! We are grateful to have you on our team and are proud of all you do for our customers! 💙

Rated 5 out of 5 stars

I am extremely grateful to and highly recommend

I am extremely grateful to and highly recommend Bluebird Lewisham & Southwark management and carers for stepping into the breach late in the day Thursday afternoon before the bank holiday Easter Weekend.
We had an unexpected emergency with my elderly 90 year old mother and were keen to keep her out of hospital, by supporting her at home. I contacted Bluebird (she has a BlueBird carer weekly) who organised carers to go into my mother twice daily to support her with her personal care whilst she was incapacitated, report back to me if she had taken her medications and any other concerns and visits from the District Nurse. They also provided my mother with reassurance and companionship in between family visiting over the long bank holiday weekend - I cannot emphasize the importance of this
The carers, like management, were caring, supportive, reassuring, kind and professional. It is so reassuring to know that Bluebird provide an excellent care service and our family are so very grateful

6 April 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your kind and heartfelt words. We’re truly grateful you took the time to share your experience.

It means a great deal to know that our team was able to support you and your mother during such a challenging and unexpected time, especially over the bank holiday weekend. Providing reassurance, compassionate care, and helping families keep their loved ones safe at home is at the heart of what we do.

Your appreciation of both our carers and management team will be shared with them - they will be incredibly encouraged by your feedback.

We’re so pleased we could be there for you and your family when it mattered most. Thank you again for your recommendation.

Rated 5 out of 5 stars

As a carer for Bluebird

As a carer for Bluebird, we had a team meeting with 3 off the directors and they made us all feel at ease. We all had a good time whilst getting all the points across. Excellent company to work for.

Julie Mitchell

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Bluebird supported and helped me during…

Bluebird supported and helped me during a challenging time with a relative suffering a mental health episode with kindness, patience and above all professionalism.
I was able to call upon them out of hours for guidance and action.
I would definitely recommend their services to anyone requiring care.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Bluebird are great !

Bluebird were great responsive and caring. My dad loved his regular carers and they were here till the end. Immediately able to step in when my mother broke her hip to up the care for my dad and we needed to change to live in care. My family will be forever grateful for all the assistance they’ve provided

31 March 2026
Unprompted review
Rated 5 out of 5 stars

I have been a customer of bluebird care…

I have been a customer of bluebird care for almost 14 years. I have never had any complaints and I am very happy with the service I receive.

30 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are glad to hear about your loyalty over 14 years. Your happiness with our service truly means everything to us.

Rated 5 out of 5 stars

Knowledgeable caring care workers

Knowledgeable caring care workers . Good advice and contact from managers and office

30 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for sharing your lovely feedback about our team. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

Bluebird Care

Bluebird care is the best provider in the Surrey area . The care team are always very kind and caring and . They are very professional and provide high standards of care. If anyone is looking for care for their loved ones I would highly recommend Bluebird care. The office team will guide you through the process step by step.

26 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for your review and recommending our Reigate Bluebird Care team. Your kind words about our professional standards mean everything, have a lovely day!

Rated 5 out of 5 stars

Bluebird Care is a truly outstanding…

Bluebird Care is a truly outstanding company that goes above and beyond in every aspect of its service. What sets them apart is not just the high standard of care they provide to customers, but also the genuine respect and support they show to their staff.

The team is incredibly positive and welcoming. Staff are treated with kindness, fairness, and appreciation. Management are approachable and always willing to listen, offering support whenever it’s needed. Nothing ever feels like too much trouble & customers receive the best possible care.

Bluebird Care is also highly accommodating, understanding that both staff and customers have individual needs. They strive to be flexible and responsive, where everyone feels valued, safe and well cared for.

Overall, it’s a company that genuinely cares — about its staff, customers and the quality of service it delivers. I would highly recommend Bluebird Care to anyone looking for a supportive, reliable, compassionate care provider.

24 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you so much for your kind and thoughtful feedback. We are truly grateful that you took the time to share your experience with Bluebird Care.

It means a great deal to us to hear that our commitment to providing high-quality care, while also supporting and valuing our team, is being recognised. Creating a positive, respectful, and supportive environment for both our customers and our staff is at the heart of everything we do, so your words are incredibly encouraging for the whole team.

We are especially pleased that you highlighted our flexibility, approachability, and the genuine care shown by our staff and management. We believe that when our team feels valued and supported, it naturally reflects in the compassionate care we provide to those we serve.

Thank you again for your recommendation and for being part of our community. Your feedback motivates us to continue striving for excellence every day.

Rated 5 out of 5 stars

Bluebird Care are a great company who…

Bluebird Care are a great company who really care about the wellbeing of their customers and members of staff. The office team are super at dealing with any queries or support required. You can really tell that all the carers love their jobs and provide the utmost support and care to their customers.

23 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thanks for sharing your wonderful experience. We're grateful our team provides such caring support to you.

Rated 5 out of 5 stars

Recommend.

I would personally recommend Bluebird care to anyone looking for top of the range care and values. Bluebird Care really values their customers and care experts.

23 March 2026
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thanks for your wonderful recommendation! Your trust in our care team means everything to us.

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