I read lots of negative reviews, but so far, I have had no problems. Yesterday was a bit stressful, I couldn’t log in nor reset my account/wallet. After switching from wifi to 5G, it all worked fine.... See more
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Terrible experience with Blockchain.com. NEVER open an account with them. Out of nowhere they decided to close my account and its been over 2 weeks and havent returned the funds I had on their account... See more
Company replied
I went through a long period where I was unable to withdraw my money, and it was very frustrating. It was stressful seeing my funds stuck despite several attempts to fix the issue. I contacted su... See more
I’m happy with them because I got registered easily although I already have an account but the procedure is fast and comprehensive. I experienced difficulties to register in big platforms those big on... See more
Company replied
Company details
Written by the company
Blockchain is the original crypto platform. We’ve been in operation since 2011, were the first Bitcoin wallet on the Apple App Store, and the primary search engine for transactions on the Bitcoin network. Today, we offer a range of services for both personal and business use. With us you can buy, sell and send crypto globally, explore the world of DeFi, as well earn up to 15% APY on your digital assets. Join the 94M+ wallets in the 180+ countries today and invest like an icon.
Contact info
United Kingdom
- blockchain.com
You should know
2.8
Average
7K reviews
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I had some important questions and…
I had some important questions and really needed answers. While it is not easy to get to a person for help, once I did, she was professional and very helpful. Thank you so much!
26 January 2026
Reply from Blockchain
Hi Daniel,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Unreasonable Blockchain account cancelation
My long term Blockchain account was terminated,
claiming violation of unspecified terms & conditions.
I am unaware of any such violations.
Blockchain would not transfer my bitcoin to my self custodial wallet, and insisted on the sale of my Bitcoin; I complied at a loss.
I was told to withdraw all funds, but it is not possible to withdraw funds to my US bank account from whence they came.
I now have significant inaccessible funds in a deactivated Blockchain account
5 December 2025
Reply from Blockchain
Hi Alan,
Thank you for your feedback.
First, we apologize for any inconvenience. Your issue is being worked on by our team and will provide feedback in your ticket number 6330152
In the meantime, we thank you for your understanding and patience.
Regards,
The Blockchain.com Support
Scammed despite me warning them around…
Scammed despite me warning them around all the scam attempts to access my account. They did nothing and consequently tge scammers took my $5000 I had even though I had 2FA and 12 word protection. Avoid using blockchain like the plague.
Response to reply: I have told your ‘support’ several times and never thing is being done. I get 50 emails a day from you saying someone is trying to reset my passord or alter 2FA, some emails in Russian but nothing has been done to rectify this. You have allowed my money to be taken. You have not repaid this money. How is that even possible? Imagine if that happened at your bank… ‘oh sorry, someone took your money, bad luck’. I had all the security you advised in place. 2FA, 12 word backup password, I haven’t told a soul about any of this is. I oin’t even talk about crypto to anyone. If you check my account I haven’t traded in a very long time. The responsibility of the stolen $5k is entirely with Blockchain and I want it back. What are you going to do about it? Who do I talk to to have it resolved? What is their email/contact info?
13 February 2026
Unprompted review
Reply from Blockchain
Hi there,
We are sorry to hear about this.
We would like to understand it better for us to provide support however, we cannot pull up your account with the information available here in your review.
Kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Tax info on mobile app
Tax information not available on mobile app. The system is so clunky trying lognin from pcnafterb1 hour of trying I gave up
22 November 2025
Reply from Blockchain
Hi Gerry,
Thank you for your feedback.
We have sent you an email to assist you. Kindly respond in the ticket #6350812
Regards,
The Blockchain.com Support
Can't log in on one of my accounts
Can't log in on one of my accounts. After changing password on it there became a new account instead.
5 December 2025
Reply from Blockchain
Hi Jan,
We are sorry for any inconvenience.
Our team is waiting for your response on ticket #6197738.
Please let us know you require additional assistance.
Regards,
The Blockchain.com Support
I am extremely disappointed
I am extremely disappointed with my recent experience. My account was suddenly placed under review for more than 10 days without any clear explanation. During that time, I had no access to my funds and no visibility into what was happening.
The only communication channel provided was email, yet their emails never reached my inbox. I later discovered that they use a ticket system inside the platform, and I had to respond to questions there without any prior notification. This lack of transparency created unnecessary stress and confusion.
Being unable to access my own money for over 10 days is unacceptable, especially since I needed part of those funds for upcoming travel. To make matters worse, I am enrolled in their interest program, and I did not receive interest for the period during which my account was under review.
Freezing accounts without proper communication, delaying access to funds, and failing to compensate users according to program terms significantly damages trust. I expect clearer communication, faster resolution times, and fair treatment of customer funds.
7 December 2025
Reply from Blockchain
Hello Gustavo,
We sincerely apologize for the delay. The review on your account was related to standard security procedures to ensure the safety of your account.
We’re happy to confirm that your KYC verification has now been successfully reviewed and approved under ticket #6333681. You now have full access to all services available in your region and can continue using your account without restrictions.
Thank you for your patience and for choosing Blockchain.com.
Best regrads,
Blockchain.com Support
Have had issues for 3 days or so &…
Have had issues for 3 days or so & STILL NO EMAIL as stated id receive on when fixing the issue. Extremely aggravated
5 December 2025
Reply from Blockchain
Hi Rachel,
We apologize for any inconvenience.
Our team is working on this and will provide feedback in your ticket number 6321239
We thank you for your patience and understanding.
Regards,
The Blockchain.com Support
what a scam company
what a scam company, they blocked my transaction 2 weeks ago and no response. My money are nowere to be found, neither in euro neither in bitcoin. Their support says to always wait for 2 weeks now. To wait for what, for these thiefs to discover rocket science?
13 February 2026
Unprompted review
Reply from Blockchain
Hi,
We’re sorry to hear about your experience and understand how concerning this situation must feel.
We're glad to hear that your transactions have now been successfully refunded.For more information about your case, please check your inbox and refer to the update shared under ticket #6338057. Our team has provided the relevant details there.
If you have any additional questions, please reply directly through that support ticket so our team can assist you further.
Best regards,
Blockchain Support
Reply from Blockchain
Hi Hanspeter,
We are sorry for any inconvenience.
Our team is working hard and will provide feedback in your ticket number 6346061
We thank you for your patience and understanding
Regards,
The Blockchain.com Support
Yes ver y good you maike me Happy taink…
Yes ver y good you maike me Happy taink you so match long taim
12 February 2026
Reply from Blockchain
Hi Mohamed,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Very bad support
Very bad support - mainly KI generated and no concrete help. My account has been compromised and there are a lot of bugs on the platform. Obviously also security issues! As a result all my funds are lost.
12 February 2026
Reply from Blockchain
Hi,
We’re sorry to hear about your experience.
We replied to you via email on February 13th regarding your case. Please check your inbox (and spam/junk folder, just in case) for our response related to ticket #6301407.
If you’re unable to locate the email, please reply directly to the existing ticket so we can continue assisting you as quickly as possible.
For your security, please avoid sharing sensitive information publicly.
Best regards,
Blockchain.com Support
Not receive my recovery wallet port3web
Not receive my recovery wallet port3web my port3web money give to return in other coin so why not recever any amount so my wallet
BNB , USDT any
6 December 2025
Reply from Blockchain
Hi Haribhai,
We are sorry for any inconvenience.
As advised by our support team in your ticket #6320795, Old Port3 Network (PORT3) is not supported in our custodial wallets right now. This means you cannot sell PORT3 directly for fiat money on our platform. We have provided your options in our response to you.
Please refer to our response in your open ticket and let us know if you have any other questions.
Regards,
The Blockchain.com Support
i was n’t able to recover my lost funds
3 February 2026
Reply from Blockchain
Hi Olala,
Thank you for your review. We’ve located your account and have sent a detailed response under ticket #6346531 regarding your lost funds in your Defi wallet. Please check your email inbox linked to your blockchain.com account. Make sure to check spam/junk folder as well.
If you have any further questions, simply reply directly to the ticket and we’ll be happy to assist you further.
Best regards,
Blockchain.com Support
I never initiated this
21 November 2025
Reply from Blockchain
Hi,
We’re sorry to hear about your experience.
We’re unable to fully understand the problem based on the information provided in your review. Could you please update your review with a bit more detail about the issue you’re referring to and include your support ticket number?
If you don’t currently have a ticket, please submit a request via support.blockchain.com so our team can investigate this for you. Once submitted, feel free to share the ticket number here so we can follow up accordingly.
We’re here to help and look forward to resolving this for you.
Blockchain.com Support
Corrupt scammers
Blockchains appear severally - they obviously keep reinventing themselves with other letters at the end of their name -you can see five of them on Trustpilot UK
Interactivecrypto refused to return my cash. About $600, They told me to go to blockchain, where they had moved it. Blockchain's 'legal department' contacted me to tell me $100,000 plus had been moved to my 'wallet'. To get it I had to send a refundable deposit of $10,000, which would be sent back in two days, with the 100,000 which had suddenly grown in three days from $600.Need I say more - other than criminally corrupt scammers. Interactive crypto and blockchain are linked in corruption.,
20 January 2026
Unprompted review
Reply from Blockchain
Hi,
We apologize for any inconvenience caused. Unfortunately, this does sound like a common scam. Blockchain.com does not make phone calls to customers, so it is very likely that someone is impersonating Blockchain.com.
Please avoid engaging with them further and do not share any personal information, passwords, verification codes, or wallet details.
For guidance on spotting and avoiding scams, please refer to our Common Scams Cheat Sheet:
https://www.blockchain.com/learning-portal/lessons/common-scams-cheat-sheet
Regards,
Blockchain.com Support"
Could not speak with a person.
Could not speak with a person. When having an issue. Not text savvy
9 February 2026
Reply from Blockchain
HI Pamela,
We are sorry for any inconvenience.
Our support team is available 24/7
You can always reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Hit or miss with trying to by bitcoin
Hit or miss with trying to by bitcoin, more miss!
And annoying continuous circle to try and log in!
5 December 2025
Reply from Blockchain
Hi Kelly,
We are sorry that you are having issues.
Here is a link on how to buy crypto - https://support.blockchain.com/hc/en-us/articles/4417061049236-How-do-I-buy-crypto
If you require additional assistance, you can reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Tyler,
We apologize for any inconvenience.
Our team is working on your concern and will provide feedback in your ticket 6343851
We thank you for your patience and understanding.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Igo
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Registration went smoothly except…
Registration went smoothly except taking a selfie which I kept getting wrong.
8 February 2026
Reply from Blockchain
Hi Dorothy,
Thank you for the 5 star rating! Much appreciated.
Regards,
The Blockchain.com Support
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