I read lots of negative reviews, but so far, I have had no problems. Yesterday was a bit stressful, I couldn’t log in nor reset my account/wallet. After switching from wifi to 5G, it all worked fine.... See more
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Terrible experience with Blockchain.com. NEVER open an account with them. Out of nowhere they decided to close my account and its been over 2 weeks and havent returned the funds I had on their account... See more
Company replied
I went through a long period where I was unable to withdraw my money, and it was very frustrating. It was stressful seeing my funds stuck despite several attempts to fix the issue. I contacted su... See more
I’m happy with them because I got registered easily although I already have an account but the procedure is fast and comprehensive. I experienced difficulties to register in big platforms those big on... See more
Company replied
Company details
Written by the company
Blockchain is the original crypto platform. We’ve been in operation since 2011, were the first Bitcoin wallet on the Apple App Store, and the primary search engine for transactions on the Bitcoin network. Today, we offer a range of services for both personal and business use. With us you can buy, sell and send crypto globally, explore the world of DeFi, as well earn up to 15% APY on your digital assets. Join the 94M+ wallets in the 180+ countries today and invest like an icon.
Contact info
United Kingdom
- blockchain.com
You should know
2.8
Average
7K reviews
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Reply from Blockchain
Hi Abdul,
Thank you so much for the ⭐⭐⭐⭐ rating!
We’re really glad you had a good experience. If there’s anything we could have done to make it a 5-star visit, we’d love to hear your feedback — we’re always looking to improve.
Hope to see you hear from you soon! 😊
Regards,
Blockchain Support
Reply from Blockchain
Hi Michael,
Thank you very much for your 5-star rating — we truly appreciate your support.
If there’s ever anything we can assist you with, please don’t hesitate to reach out. We’re always here to help.
Kind regards,
Blockchain Support
Excellent service and am very impressed…
Excellent service and am very impressed at what AI and human being can do
23 February 2026
Reply from Blockchain
Hi Michael,
Thank you for your excellent review and kind words.
We’re truly delighted to hear that you’re impressed with the service. Our goal is to combine the best of AI technology with dedicated human support to provide the best possible experience.
We sincerely appreciate your support and look forward to assisting you again in the future.
Kind regards,
Blockchain Support
Slow replies from support
Slow replies from support. Card purchases put on hold. My bank did not see any issues any or attempts to charge the card. Multiple calls to the bank and they assured me that the funds were available and that they did not decline the transaction or have a limit on my account. Very frustrating!
6 December 2025
Reply from Blockchain
Hi William,
Thank you for your feedback, and please accept our sincere apologies for the frustration you experienced.
We understand how concerning this situation must have been, especially after confirming with your bank that there were no issues on their end. While card transactions can sometimes be placed on hold due to additional security checks between payment providers and issuing banks, we completely appreciate how inconvenient this can feel.
I’m pleased to confirm that your deposit has now been processed successfully.
We truly appreciate your patience and understanding. If you need any further assistance, please don’t hesitate to reach out — we’re here to help.
Kind regards,
Blockchain Support
My case has not been resolved yet
My case has not been resolved yet. But I got some answers to proceed with my problem
7 December 2025
Reply from Blockchain
Hi Albertine,
Thank you for raising this, and we truly appreciate your patience. Due to the complex technical aspects of the recovery process for unsupported chains, we are unfortunately not able to provide an approximate resolution timeframe at the moment. However, please rest assured that your request is being reviewed, and we will make sure to update you about the status of your ticket #6358963 as soon as possible.
Best regards,
Blockchain Support
Spent $10 just trying to get btc to my…
Spent $10 just trying to get btc to my betting site and never accomplished
7 December 2025
Reply from Blockchain
Hi,
We’re sorry to hear about experience and would like to clarify some details regarding your inquiry.
When you send USD to your Blockchain.com account or buy crypto via ACH transfer, we use the ACH Payment network, which typically takes 2 to 4 business days. Once your USD are credited, you can sell, swap, or start earning rewards immediately.
However, even though USD deposited via ACH is available for trading instantly, but it cannot be withdrawn from your account for 7 days, nor can the equivalent value of any assets into which you exchanged the USD that you deposited via ACH.
After the holding period expires, you will be able to withdraw the funds.
This holding period is necessary to make the funds instantly available for trading.
You can learn more about this here: https://support.blockchain.com/hc/en-us/articles/360051018131-Blockchain-com-Account-Withdrawal-Holds
Best regards,
Blockchain Support
Still no explaination for theft while…
Still no explaination for theft while live chat in progress, October 2021.
1 February 2026
Reply from Blockchain
Hello Susan,
Thank you for reaching out and we're sorry to hear about your situation.
As we already mentioned on support ticket #4036010, all the remaining funds from your original custodial account have been moved to your new account.
Unfortunately, we do not have the ability to reverse or cancel non-custodial transactions, or to refund stolen funds.
If you have any other questions, please let us know.
Best,
Blockchain Support
It very good to use but your fees is…
It very good to use but your fees is too much you should do something about this
22 February 2026
Reply from Blockchain
Hi Ayomide,
Your valuable feedback on fees is very much appreciated.
The Blockchain.com fee is displayed on the checkout screen varies based on your chosen payment method and amount. We recommend reviewing the fee details before approving your transaction to ensure you have all the information you need.
Thank you for your continued support
Regards,
Blockchain.com Support
Reply from Blockchain
Hi Gail,
We would appreciate the opportunity to learn more about your experience.
We’ve reached out regarding your concern and are currently awaiting your response on ticket number 6359155. Please feel free to reply directly to that ticket at your convenience so we can assist you further.
As a reminder, our support team is available 24/7 at http://support.blockchain.com/ if you need any additional assistance.
Kind regards,
Blockchain.com Support
My account has duplicate wallet and it…
My account has duplicate wallet and it giving me issues with verifying my trading wallet
25 November 2025
Reply from Blockchain
Hi Odey,
We’re sorry for any inconvenience this may have caused.
Please try logging in manually on your computer using your email address and password via the following link:
https://login.blockchain.com/auth/login?product=wallet
After logging in, you will receive a verification email containing your Wallet IDs. From there, you can select your verified wallet and proceed.
If you require any further assistance, please don’t hesitate to contact us at http://support.blockchain.com/. Our support team is always happy to help.
Kind regards,
Blockchain.com Support
i have been with blokchain for over 3…
i have been with blokchain for over 3 years without falling in the hand of Criminalas for that am so happy for safty and guarranty
7 January 2026
Reply from Blockchain
Hi Anthony,
Thank you for your kind words and for being with us for over three years!
We’re truly grateful for your continued trust and are glad to hear that you feel safe and secure using our platform. Providing a secure and reliable experience for our users is always our top priority, so your feedback means a great deal to us.
We appreciate your support and look forward to continuing to serve you.
Kind regards,
Blockchain.com Support
very good job and very good site !
5 December 2025
Reply from Blockchain
Hi Sylvie,
We're glad you enjoyed your experience on our site! Thank you for taking the time to leave such positive feedback. We appreciate it.
Best regards,
Blockchain Support
Reply from Blockchain
Hi Galyna,
Thank you for your positive feedback! We’re delighted to hear that you’re enjoying the app and truly appreciate you taking the time to share your experience.
If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Kind regards,
Blockchain.com Support
This is the worst wallet ever.
This is the worst wallet ever.
Multiple times they have frozen my money for " security" reasons.
Withdrawals take hours instead of minutes to complete.
A test withdrawal of 14 USD took 36 hours.No explanation why....hours spent with support..... completely appalling.
I would stay away from this wallet.
19 February 2026
Reply from Blockchain
Hi,
We’re very sorry for the frustration you experienced and truly apologize for the inconvenience caused.
We can confirm that the matter has now been resolved and the transaction was successfully completed. This was addressed under support ticket #6353115.
If you need anything further, please don’t hesitate to reach out. We’re here to help.
Kind regards,
Blockchain Support
Reply from Blockchain
Hi Calvin,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
I have been led into buying more…
I have been led into buying more bitcoin apparently to start a validation process for funds and I don’t have more money to do this!! I guess I’ve lost my £400 already for setting up the procedure
Now I own blockchain?? What’s next!? I feel cheated
13 February 2026
Reply from Blockchain
Hi Tonyas,
We’re very sorry to hear about your experience. Unfortunately, this sounds like a common scam. We want to clarify that Blockchain’s wallet does not ask users to pay additional “taxes,” “fees,” or deposits to unlock or withdraw funds. If someone requested it from you to complete a validation process, it is very likely you were targeted by fraudsters impersonating our brand, as scammers often misuse our name and falsely claim affiliation to appear legitimate.
We strongly encourage you to contact our official support team directly through Blockchain.com so we can review your situation and provide guidance, and we urge all users to verify any offers or communications through our official channels before taking action.
For more details, please read this article : https://support.blockchain.com/hc/en-us/articles/4413805384852-How-to-Recognize-and-Avoid-Crypto-Scams
Best regards,
Blockchain Support
Good, but . . .
Have more simpler ways to contact Blockchain about queries about account access.
18 February 2026
Reply from Blockchain
Hi Andrew,
Thank you for your feedback. This means a lot to us.
Kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Cannot make an external transaction of my funds
Hi blockchain,
I still haven’t received any communication upon ticket #6319249 from yourselves. It has been more than a couple weeks. I’ve also repeatedly been on trust pilot about your communication with resolving customer issues and I have received a lot of support and traction from shares and likes. if you would like me to continue socially bringing awareness to my situation make this be known. As I’m sure you would like to resolve this so I can return on trust pilot give a good review and begin to speak highly on how you resolved my situation. I also have plenty previous tickets to the one you just made. Which have all been unresolved aswell. Which are all of the same matter.
Ticket: #6253691
Ticket: #3695154
Ticket: #5281885
9 February 2026
Unprompted review
Reply from Blockchain
Hello,
We are sorry for the experience you have described.
Our team remains committed to providing you with solutions to help resolve your concerns.
We have reached out to you directly via support ticket 6319249 with further instructions to ensure your feedback is addressed in the appropriate channel.
Best regards,
Blockchain Support
You gave me general reference…
You gave me general reference information that I already knew. The Crypto Currency processes are so protected legally however the scammers seem to know more about the shortcuts better than you.
Pretty much just a waste of yours and my time
17 November 2025
Reply from Blockchain
Hi Royce.
We are sorry for any inconvenience.
Your case is being reviewed by our team and will get back to you at your open ticket number 6351153
We thank you for your patience while we are working on this.
Regards,
The Blockchain.com Support
I need to access my custodial wallet…
I need to access my custodial wallet account and the funds in it.
21 January 2026
Reply from Blockchain
Hi,
Thank you for reaching out and bringing this to our attention.
We’ve located your account and can confirm that you recently opened support ticket #6340749. To help us resolve this as quickly and efficiently as possible, please reply directly to that ticket through your inbox with any additional details or context related to your issue.
Providing this information within the existing ticket will ensure the appropriate team can follow up and assist you without delay.
We appreciate your cooperation and look forward to helping you resolve this matter.
Best regards,
Blockchain.com Support
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