I read lots of negative reviews, but so far, I have had no problems. Yesterday was a bit stressful, I couldn’t log in nor reset my account/wallet. After switching from wifi to 5G, it all worked fine.... See more
Company replied
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Terrible experience with Blockchain.com. NEVER open an account with them. Out of nowhere they decided to close my account and its been over 2 weeks and havent returned the funds I had on their account... See more
Company replied
I went through a long period where I was unable to withdraw my money, and it was very frustrating. It was stressful seeing my funds stuck despite several attempts to fix the issue. I contacted su... See more
I’m happy with them because I got registered easily although I already have an account but the procedure is fast and comprehensive. I experienced difficulties to register in big platforms those big on... See more
Company replied
Company details
Written by the company
Blockchain is the original crypto platform. We’ve been in operation since 2011, were the first Bitcoin wallet on the Apple App Store, and the primary search engine for transactions on the Bitcoin network. Today, we offer a range of services for both personal and business use. With us you can buy, sell and send crypto globally, explore the world of DeFi, as well earn up to 15% APY on your digital assets. Join the 94M+ wallets in the 180+ countries today and invest like an icon.
Contact info
United Kingdom
- blockchain.com
You should know
2.8
Average
7K reviews
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Registration went smoothly except…
Registration went smoothly except taking a selfie which I kept getting wrong.
8 February 2026
Reply from Blockchain
Hi Dorothy,
Thank you for the 5 star rating! Much appreciated.
Regards,
The Blockchain.com Support
Security measures.
7 February 2026
Reply from Blockchain
Hi Norma,
Thank you for the positive rating! Much appreciated.
Regards,
The Blockchain.com Support
I didn't find a WINDOWS or Chrome version for DESKTOPS
I didn't find a WINDOWS or Chrome version to install Blockchain Exchange/ Wallet and how to RUN from my NOTEBOOK directly. I am not very fond of smartphone Android apps, because of their virtual keyboards and small fonts. I prefer the physical keyboards. Also very confusing how to switch from smartphone to desktop and/ or vice-versa.
19 January 2026
Reply from Blockchain
Hi Billy,
Thank you for your feedback.
Here is our website - https://www.blockchain.com/
If you need further assistance, kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Pamela,
We would like to understand your feedback better and assist you with your concern.
Kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Waiting for confirmation to transfer.
Waiting for confirmation to transfer funds from 3 safe pal accounts.
3 February 2026
Reply from Blockchain
Hi Michel,
Thank you for your ratings.
If you need assistance with your transfers, kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
I was scammed before with people…
I was scammed before with people claiming to be in your party but now I know that Blockchain.com is safe regarding procedures to exchange crypto in a safe and timely manner. Thanks to all team members involve.
7 February 2026
Reply from Blockchain
Hi Marco,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Hani,
Thank you for your feedback.
Are you still having issues? I can see our support team is waiting for your response in your ticket number #6309688
Let us know if you need assistance.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Remco,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Expecting transfer It was good and need more human service…
It was good and need more human service the Bots don’t work that much in some cases
5 December 2025
Reply from Blockchain
Hi Gerardo,
Thank you for your positive feedback! Your feedback is valuable to us. Many thanks!
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Ayamba,
Thank you for your feedback! We’re sorry to hear that you feel our charges are too high, and we appreciate you taking the time to share your perspective. Your comments have been shared with the relevant teams, as we’re always here to help make your experience better.
Best regards,
Blockchain.com Support
Predators
Initial contacted by Zet Mora from "support team". Next contacted by one Jacob Hanna, both claiming to have access to crypto that I had been scammed out of. Was told by Hanna that the recovery transaction would be handled by their "converter" that is located in Germany, and said "converter" would contact me via email with the details. Turns out said "converter" is an operation under the name Exodus Movement Inc. I did not receive an email, instead I received a phone call through Google from some individual with an east Indian accent. This person tried to tell me that I had opened a crypto account 8 years ago, not true! I attempted to ask some questions and the party on the phone with no provocation on my part, became extremely belligerent and told me to "Shut the eff up and let me do my job.", professionalism completely non existent. I did receive a pdf file the next day outlining their plan. The plan said that I should pay $2,148.65CAD in ETH to finalize the transaction and the funds MUST be paid no later than Feb/10/26. Bottom line it's all a big scam! These people are predators, looking to victimize those that have already been previously victimized. Definitely a collection of low lifes.
5 February 2026
Unprompted review
Reply from Blockchain
Hi Paul,
We apologize for any inconvenience caused.
Unfortunately, this does sound like a common scam. Blockchain.com does not make phone calls to customers, so it is very likely that someone is impersonating Blockchain.com.
Please avoid engaging with them further and do not share any personal information, passwords, verification codes, or wallet details.
For guidance on spotting and avoiding scams, please refer to our Common Scams Cheat Sheet:
https://www.blockchain.com/learning-portal/lessons/common-scams-cheat-sheet
Regards,
Blockchain.com Support
Reply from Blockchain
Hi Ivan,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
I did geht the eveything what i need.
19 January 2026
Reply from Blockchain
Hi Marco,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Quick service without difficulties in…
Quick service without difficulties in the processing unit
3 February 2026
Reply from Blockchain
Hi Lilian,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Juan,
We are sorry for any inconvenience.
May we know the error that you are experiencing? Kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
No contact when requested information
3 February 2026
Reply from Blockchain
Hi Jackie,
We are sorry for any inconvenience. We would like to understand your feedback.
Kindly reach us here for proper support - http://support.blockchain.com/
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Ahmed,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Yuysof,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
I am new to the whole crypto thing
I am new to the whole crypto thing. My only issue is that I did not know that you have to pay money to unlock an account. I have funds that are hung in limbo right now and am trying to find a source for the funds that are required to open mine.
3 February 2026
Reply from Blockchain
Hi Dane,
Thank you for your feedback.
I can see that our support team already explained that that your funds are under BNB network. To move or use your funds, you should deposit some BNB to your Wallet to serve as gas fee.
Thank you for your understanding
Regards,
The Blockchain.com Support
Reply from Blockchain
Hi Liaquat,
Thank you for your positive feedback ! We’re glad you’re enjoying the app and appreciate you taking the time to share your experience.
Regards,
The Blockchain.com Support
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