Called Blinds Direct a little earlier and Lucy answered the phone. It was a query rewarding replacement tie backs I had just received which don’t go around the curtains. (Curtains very thick-loads... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I applied sure fit to my order with renovations underway at home, needed time to make sure everything fit correctly. Liam from customer service was more than happy to help, walked me through the p... See more
Really painless process of getting our blinds changed due to a wrong measurement would highly recommend surefit incase of wrong measurements Liam was really helpful in resolving the issue and whole pr... See more
The whole process was easy. The video on measuring has ensured that the curtains are a perfect fit. I appreciated knowing the exact cost of the curtains. I was kept informed throughout the process of... See more
Company replied
Company details
Written by the company
Made to measure, made with care. At Blinds Direct, we believe creating a home you love should feel simple. From our dedicated facility in the heart of Yorkshire, our skilled team makes thousands of bespoke window furnishings every week, combining quality materials, expert craftsmanship and over two decades of experience. From made-to-measure blinds and curtains to shutters and coordinating home accessories, our collections bring together thousands of colours, fabrics and styles, with options for every room and every way of living. By bringing the experience online, we make it easy to explore, measure and order from the comfort of home, with helpful guidance and support available along the way. Whether you're shopping with Blinds Direct in the UK or Ireland, you'll find the same focus on quality, choice and making made-to-measure feel straightforward.
Up to 70% off High Street Prices from Blinds Direct
Written by the company
- Best prices guaranteed
- Here at Blinds Direct, we are proud to offer up to 70% off High Street Prices. We utilise the highest quality materials and manufacturing methods to ensure every product is beautiful, functional and durable. We are so confident in this quality, we offer a 5 year guarantee. But we also want to assure you that you’re receiving the very best value. Defined by quality and craftsmanship, with the best prices guaranteed.
5 Years Guarantee on All our Products
When you shop with Blinds Direct, you are investing in a product that will stand the test of time
Our blinds, curtains and home furnishings are handcrafted by a highly skilled team in our West Yorkshire premises. Our experts utilise the very best materials and manufacturing methods, ensuring that every product is attractive, functional, and will enhance your home well into the future.
We're so confident about the quality of our products that we offer a 5 year guarantee. This beats most other manufacturers, who only guarantee their products for one to three years.
Contact info
Building 2, Colne Bridge Road, Colne Bridge, HD5 0RH, Huddersfield, United Kingdom
- 01924 481729
- info@blindsdirect.co.uk
- blindsdirect.co.uk
4.5
Excellent
93K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Blinds Direct
We're so pleased you enjoyed having samples, found ordering easy, and experienced prompt delivery. Your positive feedback is much appreciated!
Nice quality fabric
Nice quality fabric. Nice price.
Time of ordering and delivery good.
18 September 2026
Reply from Blinds Direct
We're so pleased you're happy with the quality of the fabric and the price! We're also delighted that the ordering and delivery times met your expectations. Thank you for your positive feedback!
Reply from Blinds Direct
We're so glad to hear that ordering was easy for you. We appreciate your positive feedback!
Easy to order and arrived earlier the…
Easy to order and arrived earlier the originally scheduled, good value for money
18 September 2026
Reply from Blinds Direct
We're so pleased you found ordering easy and that your delivery arrived earlier than expected! We're also delighted you feel it was good value for money. Thank you for your positive feedback!
Reply from Blinds Direct
We're so pleased to hear that your order arrived on time and that you're happy with the fit. Thank you for your wonderful feedback!
Great quality and amazing service
The blinds I've bought previously were made to measure roller builds. Great quality and fit perfectly.
Just recently I've purchased some vertical blinds but measured them slightly wrong. The companies surefit protection I took out for a few pounds was a life saver. Spoke to them on live chat and they sorted it all out for me. I can't thank them enough as this would have been a very costly mistake.
18 September 2026
Unprompted review
Reply from Blinds Direct
We're so glad to hear that our Surefit protection was a lifesaver for you! It's wonderful that our team could assist you so effectively through live chat and resolve the measurement issue. We truly appreciate your kind words.
Wouldn't hesitate to use them again.
This review is a bit late as I made a purchase from them several years ago. However I had a problem with the design of a blind which clearly they hadn't thought about and as I'd never seen that particular design, neither had I. After fitting it was clear the length of the blind and the weight of it weren't compatible. The weight of such a long blind meant the strings and the mounting clamps couldn't hold it and it fell down. Later the string snapped. After a lot of to and fro they sent me two shorter blinds. It's these blinds I've just got round to fitting in place of the original long one that we couldn't open and close.
So, good service in the end and the blinds look great and work well at the length (half as long as the original). Found the website in the box.
Not 5 stars as they should have known better and it was a bit of a battle to get the new ones but I wouldn't hesitate to use them again.
1 September 2026
Unprompted review
The whole process was easy
The whole process was easy. The video on measuring has ensured that the curtains are a perfect fit. I appreciated knowing the exact cost of the curtains. I was kept informed throughout the process of delivery and the curtains arrived as promised. The curtains are beautifully made. I don’t know if the curtains were pressed before sending out as they arrived a little creased.
18 September 2026
Reply from Blinds Direct
We're so pleased to hear that the entire process was easy for you, and that our measuring video helped ensure a perfect fit. It's wonderful that you were kept informed about your delivery and that your curtains are beautifully made.
Had a small issue with my blind i rang…
Had a small issue with my blind i rang customer service and a lady called Fran answered my call i told her my problem she was polite friendly and very very efficient and dealt with my issue very quick i have been dealing with BLINDS DIRECT for a few years now i have 7 sets of blinds in my home and this is the first issue i have had but customer services really did a satisfactory resolution for me really pleased
18 September 2026
Unprompted review
Reply from Blinds Direct
We're so pleased to hear about your excellent experience and that your issue was resolved quickly and efficiently. It's wonderful to know that our customer service provided a satisfactory resolution. Thank you for your kind words!
Shanelle was amazing thank you
Shanelle was amazing thank you - very professional and helpful thanks :)
18 September 2026
Unprompted review
Reply from Blinds Direct
We're so pleased to hear that our team member was professional and helpful. Thank you for sharing your positive feedback!
Everybody at Blinds Direct was…
Everybody at Blinds Direct was extremely helpful and courteous.
I would highly recommend this company.
18 September 2026
Reply from Blinds Direct
We're so pleased to hear that our team was extremely helpful and courteous. We truly appreciate your high recommendation!
Easy to work with
Easy to use website, easy to get in touch with customer services and they are always really helpful and sort everything out.
18 September 2026
Reply from Blinds Direct
We're so pleased you found our website easy to use and that our customer service team was helpful in sorting everything out for you!
Would 100% reccomended
Quick delivery and super straight forward to put up. Great quality black out blind!
18 September 2026
Reply from Blinds Direct
We're so pleased to hear that you experienced quick delivery and found the blackout blind super straightforward to put up. It's wonderful to know you're happy with the great quality!
Very pleased with the blind
Very pleased with the blind, took a star off merely because it took quite a long time to come.
18 September 2026
My house is now complete using vertical…
My house is now complete using vertical blinds
The blackout really does work and doesn't let light into our bedroom including the street light which is about 30 foot from our bedroom window. Quality of fabric, service and delivery is superb.
18 September 2026
Reply from Blinds Direct
We're thrilled to hear that your house is now complete with our vertical blinds! It's fantastic that the blackout feature effectively blocks out all light, including the street light. We're also delighted that you're pleased with the quality of the fabric, service, and delivery.
Reply from Blinds Direct
We are so pleased to hear that you found the product excellent and the fitting fairly easy. Thank you for your wonderful feedback!
Blinds Direct
Place the order for 2 blinds paid extra…
Place the order for 2 blinds paid extra for quick turn around.
Yes that part went ok .
When I unpacked the blinds one of the pull cords was broken so could not pull the blind up or down phone to get a replacement same day as delivery of blinds to be told need to go on line send pictures of broken pull cord which I find unacceptable told you the problem your QC should of seen this so they said they send a new word but it be a metal one this time so I had to change both pull cord so they are the same.
This took a week for them to send a replacement cords
18 September 2026
Amazing customer service, from Liam
Amazing customer service! I had an issue with my blinds and Liam (Customer Service Assistant) was brilliant in helping me figure out what to do.
Really impressed with their customer care and will definitely be purchasing from them again.
18 September 2026
Unprompted review
Reply from Blinds Direct
We're so pleased to hear you had such an amazing experience with our customer service! It's wonderful that our team member was brilliant in helping you resolve the issue with your blinds. We're delighted you were impressed with our customer care and look forward to you purchasing from us again.
Blinds Direct
Reply from Blinds Direct
We're so pleased to hear that you found the entire process of obtaining your new blind easy. Your positive feedback is greatly appreciated!
Blinds Direct
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.