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Blackwood Outdoors Reviews 

415
•
TrustScore 4.5 out of 5

4.7

Hunting Store
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Review summary

Created with AI, based on recent reviews

Evaluating 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely fast delivery services and secure packaging, noting that their purchases always arrive safely on time and in pristine condition. Many consumers also appreciate the exceptionally helpful staff, expert technical advice, and highly competitive prices offered across the entire product range for shooting gear. However, some people mentioned experiencing frustrating delivery delays, missing items within their shipments, or encountering communication challenges when trying to resolve sudden order issues. Reviewers noted that while most transactions run smoothly, occasional setbacks require extra effort to sort things out with support.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and fast shipping... See more

Service

Customers expressed great satisfaction regarding the service, frequently highlighting fast shipping, helpful... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with high-end... See more

Price

Reviewers highlight positive aspects of price, frequently praising competitive offers and realistic costs for... See more

Order

Consumers find order to be positive, highlighting exceptionally fast next-day shipping and secure packaging.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered night vision camera,quick delivery, good product but found awkward and painful to use, owing to my arthritic hands and fingers.Informed Blackwood Ltd, said they were on holiday, they suggest... See more

Rated 5 out of 5 stars

Not the cheapest, also not the most expensive. Easy to deal with, well packaged and arrived in good time. No faults with the service. Will definitely use these guys again for future purchases. Deliver... See more

Company replied

Rated 5 out of 5 stars

Needed a product to assist in the capture of barn cats. While an infrared kit would have worked (& admittedly would have been cheaper) I dislike the glare emitted from the view screen. This fit the... See more

Company replied

Rated 5 out of 5 stars

This isn't the first time I have bought from Blackwoods and just like the previous times, it was faultless in terms of delivery and condition etc. This was a pre order, so I knew it would not be de... See more

Company replied

Company details

  1. Hunting Store

Written by the company

Night vision and thermal imaging specialist retailer, for the use in hunting, wildlife observation and ecology. Supplying fieldsports and hunting related items.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

415 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(415)

344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fantastic service

Fantastic service, Delivery well recommended could not have been made any safer to have your items delivered to you
Ordering items was made easy to use even for me will definitely use again
Thank you
Gary Ashburner 😃

15 April 2026
Unprompted review
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Reply from Blackwood Outdoors

Thanks Gary

Rated 5 out of 5 stars

Good price

Good price, prompt delivery

9 April 2026
Unprompted review
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Reply from Blackwood Outdoors

Cheers Chris

Rated 5 out of 5 stars

Ordered my zulus v2 over the bank…

Ordered my zulus v2 over the bank holiday weekend was super surprised to get a email on Monday saying it had been dispatched blackwood you was amazing shame DPD was not the same kept it in a delay for a extra day and when came driver was extremely rude

5 April 2026
Unprompted review
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Reply from Blackwood Outdoors

Thanks Peter

Rated 5 out of 5 stars

Great service

Great choice of products, great price, great communications, great service

6 April 2026
Unprompted review
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Reply from Blackwood Outdoors

Cheers Dave

Rated 5 out of 5 stars

Great service

Very responsive service

3 April 2026
Unprompted review
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Reply from Blackwood Outdoors

Hi David,

As stated on the product page at the time of your purchase, this item is a pre-order. Because this was clearly marked as a future-release item, it has not yet shipped.

The automated emails you received—both the basket reminder and the post-delivery survey—are triggered by the date of your transaction. While we understand these may seem premature, they are standard system responses to a completed order that is awaiting its scheduled dispatch date.

Your order is confirmed and will be sent out according to the timeline already provided on the product page. You will receive a shipping notification with tracking details once the stock is dispatched.

Rated 1 out of 5 stars

I had a disappointing experience with…

I had a disappointing experience with this company. I ordered an item that showed as in stock and paid right away. After several follow-ups on the delivery, I was only informed a week later that the item wasn’t in stock. They issued a refund, but they didn’t provide any further communication about when or how I would receive it. I still have no clear timeline and no apology for the inconvenience. Very poor customer service.

7 April 2026
Unprompted review
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Reply from Blackwood Outdoors

Hi Rebecca,

Thank you for your feedback. To clarify the timeline of your order, the period you are referring to included a Bank Holiday weekend, which resulted in four non-working days where processing and banking communications were paused.

While the item appeared as available at the time of your order, we notified you of the stock discrepancy and processed a full refund as soon as the issue was identified. Once a refund is issued on our end, the timeline for the funds appearing in your account is dictated by your banking institution, particularly following a holiday period.

Your refund has been processed in full. We recommend contacting your bank directly if you require a specific date for the funds to clear, normally within 3 working days.

Rated 5 out of 5 stars

Ordered a Hikmicro Lynx 3.0 Le10 on…

Ordered a Hikmicro Lynx 3.0 Le10 on 30th March from Blackwood, took delivery 1st April.
All packed as if it was a box of eggs, which is aways a sign of care and respect for the customers item, so all first class service.
As for the Thermal itself, super bit of kit when all set up, very clear surroundings, so no hitting bad targets.
Thanks.

1 April 2026
Unprompted review
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Reply from Blackwood Outdoors

Many thanks

Rated 1 out of 5 stars

I haven’t received my order I have…

I haven’t received my order I have contacted you with two e mails but the only thing I have received from you is this e mail asking how you did?

3 April 2026
Unprompted review
Blackwood Outdoors logo

Reply from Blackwood Outdoors

Hi Robert

The reason you have not received your order is because the postcode and street address you provided do not match. This error in your details has prevented delivery to your address.

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