Black Cat Print Club Reviews 

So.... dont even know where to begin. No communication from the company with me, after 2 weeks of hearing nothing i sent an email, 1 week later finally got a reply saying they had sent my order out but my address was wrong. To prove this I asked for a tracking number from their "attempted delivery" and was ignored, so i had no choice but to threaten for a chargeback from the bank at which point their replies got much quicker, im talking 3 minutes and i'd have a replying email. Only then did I recieve a tracking number and delivery date from DHL but i'd already processed the chargeback to which I got a very rude email from them saying how I was being "frustrating" and that it was my "incompetence" to provide an accurate address (mind you every other company has been able to find my address just fine lol) They also said to collect my delivery from a service point and to this day its never arrived. So to Michael from Black Cat Print Club you didn't win the chargeback like you said you would :) For your own peace and sanity i'd tell you save your energy and order form somewhere else.

Print never arrived, tried contacting them 3 times, no reply. Contact wise there is only an email no phone number. Had to buy the same print from a different company as was for a present. Avoid this company.

Been waiting a while for these posters - advertised 2-4 days delivery - beware it is longer!! Received shipping email very quickly but dhl link has been showing ‘delayed by sender’ for a week now.
UPDATE: Posters arrived after 3 weeks and good quality. Also had quick response to complaint emails who advised issue was with DHL so they reshipped them.

I ordered a £99 Prodigy Print for a mates 50th birthday on 16th September 2024 but no goods have arrived as at 24th September. His birthday was on 21st September so a bit disappointing that it hasn’t arrived yet. Received a confirmation email on the day but no dispatch email. Have tried to email the company twice now and I’m sure there’s a simple explanation but it’s frustrating given that I’ve paid almost £100 for something and currently have no idea whether the goods will arrive or whether anyone will contact me from the company.
Update 2pm I’ve just heard back from support and they will look into it. I will post again on here as soon as everything is resolved!
Update 25th Sep - support have just contacted me with dispatch tracking confirmation - they made a mistake and it wasn’t dispatched and have thrown in a freebie. It is a shame that it didn’t arrive in time for a birthday but hopefully will now arrive!

Please read full review for context *

Avoid this company at all costs, £19 for an A4 piece of paper and they don’t answer emails. They appear framed on the photo, and all you get in a A4 colour print. My son sent me the link and I stupidly just paid for it assuming at £19 it would be in a cheap A4 frame, absolute day light robbery, I’m fuming tbh, way more better value ways to buy prints on the internet and EBay.

Edit** Whilst I stand by the value of the item concern, I have since been contacted and offered a refund which was honoured, so mindful of the entire experience I have adjusted my review and rating accordingly as they have resolved the issue/complaint responsibility and fairly which I appreciate,

£20 for a load of rubbish. I assumed the posters would be photo card but they’re not, they’re literally just printed onto a sheet of paper. The printing quality is absolutely shocking, colour grading is all over the place and just looks extremely cheap. Measurements provided were also incorrect, described as A3 but the paper itself is longer than A3. May as well let a 5 year old trace an album cover for you, and it’ll likely come out better.

Ordered A4 Ocean Colour Scene print which arrived very quickly, well packaged & excellent Quality.
Even got a bonus print included !
Very Happy with Quality & Service. Will definitely use again.

I was a bit skeptical ordering after reading the reviews but here is my experience:
Ordered Tuesday at 10am, dispatch email by 11am. Order arrived two days later, unfortunately damaged in transit by the courier company. Emailed Black Cat out of office hours and received a reply half an hour later with apologies and to arrange replacements. Replacements dispatched the following day and received two working days later with a bonus print. Superb service and print quality was very good and sharp on my A3 posters. Very happy camper.

Very good posters, I contacted them because of the reviews and they were very nice and explained that people only leave a review when something goes wrong, they even gave me a free poster.

Where’s my posters I bought for my girlfriends birthday…I ordered them on the 12th of July and I’ve heard nothing and I’m pretty sure I haven’t even received a confirmation email yet my money has been taken…
I ordered 3 posters, 2 daft punk and one Jeff Buckley one I am so annoyed at this point.

Ordered items from here, not received them, I have emailed the company with no responses. I now have raised a complaint through resolver to try to get my money back. Seems to be the pattern with this company from looking at previous reviews, buyer beware!!

Changing my review and for good reason. You will not be disappointed with the quality of your posters, sizing is bang on and the print work is excellent.

As it stands there seems to be a bit of delay in getting stock out to customers, but if you contact them via email they will get back to you.

Ordered some prints. They arrived really promptly and are of great quality, am really pleased with them. I did however need to return a couple. I emailed to start the return process, I got a reply and have now just posted them back to the return address on the email. Really hoping to get a refund. Will post an update but so far so good.

*Update. Received a prompt refund. Been really impressed with service and would recommend.

AVOID AVOID AVOID

Really wishes I had read the reviews.

Taylor Swift print ordered on April 27th for my daughter's 10th birthday on 8th May.

Obviously nothing has arrived and they haven't responded to 3 chasing emails.

Placed an order on the 29th of April, havent received anything, it said 2-4 days delivery, I have sent emails and had no reply, would definitely not use again nor recommend anyone else to

Unlike most other people, my order actually arrived. However the quality is poor, the print is so dark you can’t tell what it actually is. The frame is very cheap and has cardboard for the backing - not at all worth the extra money to buy with the frame. I’ve now sent 3 emails requesting a refund but haven’t had a response to any of them - communications are shocking.

I'm still waiting for prints ordered on 26th April. I've emailed the support email but no reply. Now going to miss my sons birthday! Note prints arrived a few days after this review, despite no other responses to my emails. Prints great quality but communication not good and not ideal to have to write a negative review to get something to arrive!

To be fair - my first order never showed up. I think this was a fault with DHL. After emailing these guys re-sent a new one and included a free print which showed up the next day. So although not the perfect start, handled very well and very happy with the prints :)

Order was delayed by a few days. Reached out to the guys at BCPC and their response was extremely quick. They apologised and very very kindly sent a second (different) print out for no charge. Quality of the prints are fantastic and look great on the wall!

Christmas order didn't arrive, communication initially good and items received 2 weeks late, posters received and one was wrong, no answer from the company despite numerous emails asking for this to be resolved !