Black Cat Print Club Reviews 

we had an e mail address but no phone number.
e mailed too many times but no response until we said we want our doe back.
prints came later than there dates which was stated on there site but charged us twice for delivery when both posters were in same tube.
posters were in good nick but al no be back.

Had a wee delay with send and contacted and within hours sorted and communicated. Can't ask for much more than that. Well done BCPC and thank you.

Received the poster in poor condition. Lots of chasing emails to get a replacement, no reply. Avoid

Ordered 6 prints, only received 5. No response from multiple emails to customer services- then suddenly after a week a very friendly person replied with apology and sent the missing poster plus an extra as compensation.

Well, I haven't received my order (quite a big one) and they are not answering my emails. It's a fraud

Purchased a print from them well over a month ago. It arrived damaged (it was torn and soaking wet), so I refused the delivery. The courier have informed me that they have returned it to Black Cat. I have sent an email to their customer service address and also on their “Contact Us” page on their website. I have heard nothing back from them. Over a month on I have no poster and I am out of pocket. Avoid.

Read all the bad reviews before ordering but still decided to order them anyway, I ordered three posters and they arrived within two days, great packaging and the prints were exactly what I expected.
I did the buy two get one free purchase and I am extremely please with what has arrived ( the prints do not come with frames )but I knew this as it says in small writing under each product.

They do not answer your refund emails!

I ordered a print at the beginning of December 2024 and have sent 4 emails + 1 online form since, to request a refund. NO ACKNOWLEDGMENT OR REPLY. No number to call. Avoid this company.

Ordered Prints
They've arrived and not super happy with the quality
Ive messaged the support@ email address given multiple times with no answer and i'm concerned that they wont respond before the returns timeframe is over

UPDATE 1 : So after over a week of no responses, plus trying the online contact form, I had to open a Resolver case. Interestingly, I actually got a response within 5 minutes of submitting my case, to say they didn't receive my messages because they had gone into their junk folder (and then presumably they hadn't checked this folder for customer emails - so if you're also not getting a response I would guess this has happened to your messages and also unlikely to receive a response). They gave me the return address so I then sent the prints via ParcelForce

UPDATE 2: Delivery tracking for the returns showed my returns were received with photo evidence, 2 working days after I sent them. Despite this, I didn't receive any timely update on my return. Their online returns policy does state it could take up to 10 working days for them to process the return, so I decided to wait until after then to chase.

UPDATE 3: 10 working days later, and my return has still not been processed.

UPDATE 4: Its now been 3 weeks / 15 working days since my return was received and I've sent 2 x polite emails to follow up, asking when I can expect my return to be processed. These have both been ignored. Currently looking at next steps to escalate this unless I get some form of response in the next few days

I purchased 3 posters and was given a 3 day arrival. The money had been taken. No despatch email followed and despite contacting them twice I have heard nothing and had no response. I will be taking this further.

UPDATED: I’ve now been sent details via courier and Apple Pay. Thank you for updating BCPC. In turn, I’ve raised the star rating in the meantime.

I was initially worried ordering from this organisation after reading previous customer reviews, however, I found the whole ordering, email communication and delivery to be very good and swift. I am using them again.

Ordered on 17th Jan - website quotes 1-2 days for dispatch. Absolutely nothing so far, no updates and support email being ignored- no response whatsoever, not even an automated one. Service is absolutely dire.
Can’t comment on product as not received. Will have to try and dispute transaction with the bank it seems

Placed an order on the 2nd of January. When purchasing it stated 24hr dispatch time and 3-4 day delivery. I have still not received my 3x poster and have emailed the company twice to which they don't respond. After now coming here and reading other reviews i can honestly say AVOID at all costs.

Paid for 7 prints received 5. Zero customer service and emails go unanswered. I remain hopeful that someone one day may actually get in touch and resolve the problem but in the meantime I would have to recommend you steer clear.

Ordered 2 Fontaines DC prints for my 2 sons, paid £20 each, only received 1 when I opened the tube. I have sent several emails asking for the other print or a refund but not had any response. Really disappointed as the one we received is really nice. Still hoping someone might eventually get back to me.

Ordered on the 20th of December, with 2-4 business day delivery. Not heard anything from this company, emailed three times now with no response, unsure if I will every receive my poster or get my money back

If I could give 0 stars I would. I ordered posters over 4 weeks ago from this company to give to my son for Christmas. I have constantly contacted them for updates and they have yet to deliver them. They do not tell the truth and I would definitely not recommend them.

I want to apologise for my other review. Prints x 3 came in a few days, very good customer service on email, tracking details etc and very plesant. Admitted there were initially teething issues. Quality is phenomenal, they arrived yesterday. Thank you Derek, Kildare Ireland

Lots of mixed reviews here. Not sure if this Company is REAL. I did order Prints, but no Confirmation email or an idea re shipment. Does not look good. But there are Positive Reviews , hopefully they are Real.

Don’t know what all the negative reviews are about. I ordered 3 prints on Friday, dispatched Saturday and received on Sunday. In great condition and I love my Metallica A2 prints. Already got them hung up. Thank you BCPC