Automatic AI replies and semi automatic emails are very frustrating. I didn't know I had to upload an image of my wallet (wtf) in order to retrieve my now frozen funds (wtfx2). I have been asking... See more
Company replied
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See what reviewers are saying
I am using the app since 3 months now, I am not an experienced trader, still testing and learning. It's secure, { finger print} and, what is the most important, each value is, as I can say, pe... See more
Company replied
Bitvavo performs really well for a Dutch company. You can withdraw euros and cryptocurrencies almost instantly to your bank account, especially on Revolut. Everything works well and efficiently. The b... See more
I use the platform almost daily to run some crypto trades. The UI is very intuitive but also offers an expert mode when needed. Cash withdraw usually works within 1-2 days. No problem at all. Can high... See more
Company replied
Company details
Written by the company
The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Crypto starts at Bitvavo
Written by the company
- Buy, sell and store more than 190 digital currencies at the largest exchange in the Netherlands.
- The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Contact info
Keizersgracht 281, 1016 ED, Amsterdam, Netherlands
- support@bitvavo.com
- bitvavo.com
You should know
4.2
Great
22K reviews
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App experience is nice
App experience is nice, fluent and very intuitive, the only caveat and the reason I do not rate it as 5 stars is the lack of transapency when trying to perform some operations. I had ot contact support to know the reason why my fiat withdrawal was being pushed back
3 November 2025
Reply from Bitvavo
Dear Reviewer,
Thank you for sharing your experience. We're glad to hear you find the app smooth and intuitive. We understand your concern about the lack of transparency when withdrawing funds, your feedback helps us improve clarity in these processes.
Kind regards,
Fred – Supportteam Bitvavo
Disappointing
Very less developed app and not even received the 30€ in Btc as promised with referral promotion.
30 October 2025
Reply from Bitvavo
Dear reviewer,
Thank you for your feedback. We’re sorry to hear about your experience with the app and the referral promotion. If you believe you were eligible for the €30 BTC bonus but haven’t received it, please contact us at support@bitvavo.com with ticket number 1522566, so we can look into this for you.
Fred – Bitvavo Support Team
Reply from Bitvavo
Dear Milla,
Thank you for sharing your experience.
It’s great to know that you find our platform easy, fast and smooth!
Selina
- Support team Bitvavo
Reply from Bitvavo
Dear Mohamad,
Thank you for rating us.
It's nice to see that you find Bitvavo easy to use and inexpensive. We appreciate your support!
Selina
- Support team Bitvavo
Reply from Bitvavo
Dear Oliver,
Thank you for sharing your review.
We are glad to hear that you are satisfied with our platform and the low fees!
-Detlef, Support team Bitvavo
Setting up of the account was…
Setting up of the account was straightforward and easy.
26 October 2025
Reply from Bitvavo
Dear AW,
Thank you for sharing your review.
We are glad to hear that you are satisfied with our platform!
-Detlef, Support team Bitvavo
Wallet Info improvements
The generic info of the wallet per item is good (Info of the coin, split % of Market activity selling and purchasing. But I miss there info like 'theoratical Result' (in Euro's and %) per item of variance between Purchase Value you still own minus present Asset Value (Market Value).
24 October 2025
Reply from Bitvavo
Dear R,
Thank you for sharing your feedback. We heard this demand more frequently and we have good news in that regard:
We are currently beta testing a profit/loss overview per asset, if you wish to join the beta please reach out to support@bitvavo.com with the subject "1516408".
We are happy to hear you are satisfied with Bitvavo apart from that!
-Detlef, Support team Bitvavo
Reply from Bitvavo
Dear Theo,
Thank you for your 5-star review!
We are glad to hear you are enjoying Bitvavo and that the information provided is clear. That’s exactly what we aim for!
If you have any questions please feel free to reach out to support@bitvavo.com as we are always happy to help.
Kind regards,
Patricia - Bitvavo Support Team
Even without any experience,Bitvavo…
Even without any experience,Bitvavo makes it possible to enjoy the crypto world.So easy and quickly ,you can handle this tool made to handle coins !!!
24 January 2025
Reply from Bitvavo
Dear Wim,
Thank you for sharing your review!
We’re delighted to hear that you’re enjoying our platform and find it easy to use.
Juliana
- Support team Bitvavo
Maybe you deserve 5 stars
Maybe you deserve 5 stars. But there are always little things to improve. I will come to that when I have more experience! For now: thumbs up !!
25 October 2025
Reply from Bitvavo
Dear Adriaan,
Thank you for your kind words! We’re glad to hear you’re having a positive experience so far. We appreciate your feedback and look forward to hearing your suggestions once you’ve explored Bitvavo further.
Fred – Bitvavo Support Team
Reply from Bitvavo
Dear Alex,
Thank you for your positive review! We’re glad to hear that getting started and creating an account was easy for you. We’ll keep working to make Bitvavo as smooth and user-friendly as possible.
Fred – Bitvavo Support Team
Very trustworthy exchange with probably…
Very trustworthy exchange with probably the best fee rates that I have found in Europe
24 October 2025
Reply from Bitvavo
Dear Antonio,
Thank you for your kind words!
We're glad to hear that you've found Bitvavo to be trustworthy and are satisfied with our fees! Providing a secure trading experience while staying competitive is what we aim for.
Selina
- Support team Bitvavo
As such a nice app, some improvements can be made
As such a nice app. Would be great to have better insight on the performance of the assets. There is a percentage, but not very clear for which period it is and such. Also Performance per asset would be nice. Trading as such works great!
23 October 2025
Reply from Bitvavo
Dear N.J.M. Lukassen,
Thank you for your 4-star review and for your kind words about the app!
We are glad to hear trading is working well for you. Your feedback about performance insights is very helpful and we understand how important it is to have clear and detailed visibility on asset performance. At this time our Unrealized P&L shows the difference between the current market value of your holdings and their total purchase cost.
If you have any further ideas or questions, feel free to reach out to support@bitvavo.com as we are always happy to help.
Kind regards,
Patricia - Bitvavo Support Team
Is it luck or great thinking
Only get started 8 days ago but yes maybe without experience but …… yes i like it very mutch because , i am happy with my around 100€ every day
22 October 2025
Reply from Bitvavo
Dear Roel,
Thank you for your 4-star review!
We are glad to hear you are enjoying your experience with Bitvavo so far! Whether it’s luck, timing, or great thinking, we are happy to have you on board!
If there is anything we can do to turn your experience into a full 5 stars, feel free to let us know.
Kind regards,
Patricia - Bitvavo Support Team
Easy to use
Easy to use. Although recommend better tools to track portfolio evolution and P&L
21 October 2025
Reply from Bitvavo
Dear Nuno,
Thanks for sharing your review!
We’re glad to hear you find Bitvavo easy to use. Your suggestion about having better tools to track portfolio performance and P&L is very valuable. We’re continuously working on improving our platform and appreciate your feedback!
Selina
- Support team Bitvavo
Reply from Bitvavo
Dear Alejandro,
Thank you very much for leaving a review and sharing your experience with our app. We are glad to hear that you are satisfied with Bitvavo!
Juliana
-Support team Bitvavo
Reply from Bitvavo
Dear Raymond,
Thank you for your positive review! We’re glad to hear you find the Bitvavo app easy to use. We’ll keep working to make your trading experience as smooth and reliable as possible.
Fred – Bitvavo Support Team
Bitvavo is the best for crypto…
I’ve been using Bitvavo for crypto trading and find it very user-friendly, especially for someone based in the Netherlands. The platform supports EUR deposits with ease, offers a clear fees structure, and the app works smoothly. So far my experience has been solid and reliable.
18 October 2025
Reply from Bitvavo
Dear Mohsen,
Thank you for sharing your experience!
We’re happy to hear that you find Bitvavo user-friendly and that the platform meets your expectations.
We truly appreciate your trust and support, and we’ll continue working to make your trading experience even better.
Selina
- Support team Bitvavo
Good platform
Good platform, with initial high fees for low cost traders. Good User interfaces, App is good.
13 October 2025
Reply from Bitvavo
Dear Mohd,
Thank you for sharing your experience.
We're glad to hear that you're satisfied with Bitvavo and our app!
Selina
- Supportteam Bitvavo
It work really well and is easy to…
It works really well and is easy to navigate, though I find it quite a hinderance when it does not allow me to buy any assets when they should be able to be purchased. For example; price drops and suddenly it is unavailable
8 October 2025
Reply from Bitvavo
Dear Tim,
Thank you for sharing your experience with us.
We’re glad to hear you find the platform easy to use. We understand how important it is to be able to buy assets whenever you want.
To look into this further and clarify what happened in your specific case, please reach out to our support team via support.bitvavo.com. We're happy to assist and provide more details.
Selina
- Supportteam Bitvavo
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