Good value for the range of cat food and litter that we use. Prompt delivery with arrival updates also useful. Discounts and free delivery for bulk purchases make them more competitive too. Haven't fo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having three cats we look to save money on food and litter. Have used Bitiba for quite some time and find their prices far better than supermarkets and most online platforms. They have everything you... See more
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I have been ordering from Bitiba for some time now. I have cats and dogs - fussy and sometimes need to change my repeat order. Once you understand the system is easy to check on alternative items,... See more
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I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
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Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
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Bitiba review
Been purchasing from Bitiba for a few years now, find they are excellent with information and orders sent out very quickly. Over the time I have been with them only one order went wrong - due to the couriers - not Bitiba. Bitiba rectified the matter very fast. I would recommend Bitiba to anyone.
15 January 2026
Unprompted review
Reply from Bitiba
What a lovely review – thank you so much for taking the time to share your experience, Irene. 🌟
It’s great to hear you’ve been shopping with bitiba for years and that you find the information, pricing and delivery speed consistently excellent. I’m especially pleased that, on the one occasion things went wrong with the courier, our team was able to sort it out quickly for you – that’s exactly the level of service I want our customers to feel.
Your recommendation really means a lot and helps others to trust us too, so thank you for spreading the word.
bitiba Team
Rubbish unreliable delivery
I have used Bitiba and Zooplus (The same company) for about a year, maybe longer. Their prices and range are good but delivery service is abysmal and totally unreliable. Some orders arrive within 2 days, some take well over a week. My last order didn’t arrive within a week plus then I got a message that it had been delayed. 2 days on I get a refund but no food. What’s all that about? so I order food and 9 days later I get a refund, no explanation except a ’How did we Do Mail’ Well you did crap because I have no food and now have to make alternative arrangements whilst my dogs starve. You are responsible not the delivery co, which is always Evri, without fail, whom I had asked them not to use because of previous experiences with them.
Its good to know when your order is on its way but the copious emails. Its left The depot, its at the roundabout, it will be with you tomorrow between x & y. its been delayed, its been delivered (to the wrong address), you were not at home, there was no safe delivery place, this is the last attempt (one has not been made) all b------ks and extremely irritating.
And this isn’t an unprompted review, you asked for it
Addition: why cant you find my name on your system when I only ordered on the 9th of Jan. To assist you in your response to me on this platform here is the order no. 428370488
Just one more thing. You say my order was returned to you (email 20Jan) Why can Evri return it to you but not deliver to me, surely my address was on the parcel? it doesn’t ring true
Feb 6: I received my undelivered order yesterday, it would appear at Bitiba’s expense, so I can only say thankyou to them for that. At least it shows someone there is listening and cares about their reputation.
Incidentally i did ask for Evri NOT to be used for my deliveries, certainly in my area (North Devon) they are notoriously poor. Also I have added a star in the rating
22 January 2026
Unprompted review
Reply from Bitiba
Hi Rob,
Thank you very much for kindly sharing that information as requested.
I confirm we will now move our assistance to you on our official communication channels - you should be hearing back from our customer care team soon.
Thank you for your patience.
Hi Rob,
Thank you for taking the time to leave such a detailed review. I’m really sorry to hear how inconsistent and stressful your recent delivery experiences have been — especially when you’ve been ordering from us for a long time. I completely understand your frustration and we will do our best to rectify things for you.
As I was able to finyour details are in our system, using your first name and surname as shown here, since we cannot assist you publicly on this platform, I’ll make sure your case is followed up and we will communicate with you via our official channels.
Thank you again for sharing your feedback — I know this experience has been really frustrating, and I appreciate you taking the time to explain exactly what happened.
Delivery service shocking
Delivery service shocking. We were in the house, lights on, porch light on. Package of dog food dumped 5 yards from our front door. Bitiba not at fault but there delivery company get zero stars
10 January 2026
Unprompted review
Reply from Bitiba
Hi Raymond,
Thank you for taking the time to leave your review. I’m really sorry to hear how your delivery was handled. I completely understand why you found that so frustrating.
Your feedback about the delivery behaviour is important, and it will be shared internally so we can follow up with the courier.
I wasn’t able to locate your details in our system based on what’s written here, so I can’t look into the specific order from this public space. It would be great if you could help us to investigate this properly for you: please do get in touch via https://www.bitiba.co.uk/contact_form/ or follow up on any existing communication, and reference your review — or you can share your order/customer number here, which is safe to do and will help us identify your account quickly.
Thank you again for bringing this to our attention — and I’m genuinely sorry that this was your experience.
great site would definitely recommend
my french bulldog is sensitive to chicken and grains I managed to find a great variety of quality food that is grain and gluten free that doesn't contain chicken which i find difficult with most brands the Rocco and wolf of the wilderness has great options at reasonable prices.Happy non itchy dog = happy owner.
23 January 2026
Unprompted review
Reply from Bitiba
Kathryn, thank you for sharing this — it’s brilliant to hear you’ve been able to find a proper range of chicken‑free, grain‑free options for your Frenchie. Rocco and Wolf of Wilderness are great choices, and we’re so glad they’ve helped your dog feel comfortable again. A happy, non‑itchy pup truly does make a happy owner! We really appreciate your trust and your recommendation.
Competitive pricing
Competitive pricing, good products, excellent delivery service. What more do you want?
23 January 2026
Unprompted review
Reply from Bitiba
Really appreciate your feedback — competitive pricing, good products and excellent delivery are exactly what we strive for. Delighted to hear we’ve met the mark for you. Thanks for your trust and for spreading the word.
An excellent company.
I have been using this company now for nearly a year to feed my two new kittens. The website is very easy to use with my favourite food saved as a favourite so re-ordering is very simple. When I needed to contact Customer Service because I had a problem, they were extremely helpful and solved the issue for me. I would highly recommend this company.
23 January 2026
Unprompted review
Reply from Bitiba
hank you so much, Gilliewren. It’s lovely to hear you’ve had such a smooth experience feeding your two kittens over the past year. Saving favourites, easy re‑ordering and helpful customer service are all things we work hard on, so your comments mean a lot. We truly appreciate your trust and your recommendation.
Reply from Bitiba
Thanks, Colin — great to hear the service has been solid from start to finish. We appreciate your trust and your kind words.
Not as good as Zooplus
I don't rate Bitiba. Firstly, they might be pennies cheaper than Zooplus (despite being essentially the same company) but they do not offer the same generous discounts. They offer a measly 5% off orders over £79, expect you to make 16 purchases to collect stamps for every £20 spent to get £10 off at the end of it so you're spending £320 for £10 off and they tell you to place an order by a certain date to not lose the stamps collected so far even if you don't need any more food yet but I had decided to place an order anyway as I had items in my basket, but wanted to leave it as close to the end date of the deadline as possible as, like I said, I am not in need of pet food, but their prices had gone up since the day before, so I am not sure I'll bother now and just lose the stamps collected so far. It's not worth it for £10 and only saving 5% spending over £79. They also don't appear on cashback sites like Quidco or Topcashback so they don't even have that going for them. Again, Zooplus are on those sites offering that little bit more as well.
22 January 2026
Unprompted review
Reply from Bitiba
Hi A C,
Thank you for taking the time to share such a detailed review — I’m sorry to hear that your experience with our pricing, discounts, and loyalty scheme has left you feeling disappointed.
Our aim is always to offer good everyday prices, and your feedback is genuinely helpful, and I’ll make sure it’s shared with the relevant teams so we can continue reviewing how competitive and clear our offers are.
Thank you again for your honest feedback — it really does help us improve.
Very easy to order
Very easy to order, regular updates and usually delivered early.
12 January 2026
Unprompted review
Reply from Bitiba
Thank you, Teresa — really pleased to hear how easy you found the ordering process, and that the regular updates and early deliveries make things even smoother for you. We truly appreciate your trust and your kind words.
Competitive pricing and plenty of…
Competitive pricing and plenty of choice Quick delivery using DPD
21 January 2026
Unprompted review
Reply from Bitiba
Delighted the prices, choice and DPD delivery hit the mark, Mary. Thank you for your trust and for sharing your experience — it means a lot to us.
Always a fast service
Always a fast service, with great offers. Customer service is also very good, handled my query fast and efficiently
6 January 2026
Unprompted review
Reply from Bitiba
Michael — many thanks for the kind words. Great to hear the service is fast, the offers help, and that our team handled your query swiftly and efficiently. We really appreciate your trust and support.
Excellent company
Excellent company, with great customer service and products. It's easy to deal with if you have any issues, which I must say are few and far between.
9 January 2026
Unprompted review
Reply from Bitiba
Really appreciate this, Tariq. We’re thrilled you rate the products and customer service, and that any issues are rare and easy to sort. Thanks for your trust and for spreading the word.
Always excellent choice fast delivery
20 January 2026
Unprompted review
Reply from Bitiba
Thank you, Kevin — really pleased to hear you’re enjoying the wide choice and fast delivery. We truly appreciate your trust and your kind words, and we’re glad to be your go‑to for pet supplies.
Always reliable
Always reliable. Orders are invariably fulfilled very quickly.
14 January 2026
Unprompted review
Reply from Bitiba
Robert — many thanks for calling out our reliability. We’re delighted your orders are fulfilled quickly; your confidence in us and your kind words mean a great deal.
They had the special Cat food I wanted…
They had the special Cat food I wanted in stock ,which also arrived quickly.
9 January 2026
Unprompted review
Reply from Bitiba
Delighted we had the specialist cat food you needed in stock, Judith, and that it arrived promptly. Thanks for trusting us and for spreading the word.
Was a great place to get my cat…
Was a great place to get my cat products but they are using the dreadful delivery company DPD who tend to hold on to your parcels for weeks only for it to be delivered battered and cat litter leaking all over my carpet. One package, ordered 3rd January still hasn't arrived (by 18th) after being given two delivery dates which I waited in all day for it not to arrive, then they have the cheak to ask me to review it when I still haven't received it.
Bitiba offered an insulting 5% off my next purchase for my ruined 2 days of sat at home all day waiting!
Amazon for me now as at least it's a tracked next day delivery.
3 January 2026
Unprompted review
Reply from Bitiba
Hi Mr Fearn,
Thank you for taking the time to share your feedback. I’m really sorry to hear about the issues you’ve experienced with your recent order — your comments will be passed on internally so we can review both our courier partnerships and packaging standards.
I’ve checked and confirmed your details in our system, so we’d really like the chance to make this right. I see indeed your communication with our support team and I thank you for taking the time to seek help through that - we will keep our communication through our official channels since, for security and privacy reasons, we cannot assist you publicly here.
Thank you again for your honest feedback — it helps us improve, and I hope we can restore your confidence in our service.
Good prices and good selection of…
Good prices and good selection of products. My order was delivered very quickly. I will be using Bitiba again.
10 January 2026
Unprompted review
Reply from Bitiba
Thank you, Joanne. Great to hear the prices, selection and speedy delivery impressed—and we’re chuffed you’ll be using bitiba again. Your trust and recommendation really matter to us.
Excellent range with good competitive…
Excellent range with good competitive prices and a fantastic loyalty scheme.
10 January 2026
Unprompted review
Reply from Bitiba
We’re thrilled the range, competitive prices and loyalty scheme hit the mark, Kitty. Thanks so much for your trust and for telling others about us.
great selection of dog food
great selection of dog food, easy to order, fast delivery, doggos happy, i'm happy xx thanks
5 January 2026
Unprompted review
Reply from Bitiba
Thanks so much, Tara — we’re delighted you found the dog‑food selection spot on, ordering easy and delivery fast.
Very glad the doggos are happy too — that’s what matters most!
I always use bitiba for my cat and pet…
I always use bitiba for my cat and pet supplies. They're reliable and have the best prices around. I've used them for a few years now as well and had zero issues.
16 January 2026
Unprompted review
Reply from Bitiba
Really appreciate this, swolf. It’s great to know you rely on us for cat and pet supplies, and that our prices and consistency have worked well for you over the years.
Thanks for sticking with us!
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