Biofit Wear 

They sent my order to the wrong address and are have now become unresponsive over email. Very poor experience.

Let me start by saying that I like the product and when I ordered the BioFit 2.0, I accidentally ordered the wrong size. This cost my £55 for 5 pairs of shorts where I got an additional 5 for free.

I emailed to ask if I could change the order, however my shorts arrived a day later and on that day, Isabella told me that she would organise my size to be sent to me for free. I asked if this would be the 2.0 product in my size. I received a response two days later stating that I ordered the normal pairs and that I would have to upgrade to the 2.0 at an additional cost of £16. This was incorrect, so I responded politely to Isabella and provided my bank payment receipt of £55 that shows BioFit as recipient plus the order receipt from my Shop app which clearly showed that I ordered the 2.0 product from BioFit.

It’s been a week now since I responded with his information and Isabella has gone radio silent. Poor customer service when I am told I will have replacements free of charge but told to pay and upgrade for a product I already bought. Even more so when I am then ignored when I sent proof that their information is incorrect.

I can’t review the product as I don’t have the correct size to wear, but in terms of customer service and being ignored (especially when the auto response sets an expectation of a 24 hour response) is really, really poor.

Maybe I am wrong and my shorts in my size will appear. Maybe Isabella is just too busy to respond. Something tells me though, that this is not the case and perhaps I am having a similar experience to some of the low scoring reviews already posted here. I suppose now I’ll receive a response from Isabella saying that I am lying…just like the other poor review scorers. Shame.

Quick delivery & excellent customer service , I would definitely recommend these boxer shorts for gym/training

Every 5 star review on here is only a 5 star as Biofit will only help with any returns/swaps if you leave them (and show them proof) that you’ve left them a good review as if you don’t, they make you pay for any returns back to China and pay any taxes on it too which made it cost nearly the same as the £35 I initially spent!
Their sizings are ridiculous as I ordered medium for myself and they were a tight fit on my wife who is 5 foot 2 and weighs around 7 stone!
Very dodgy company to buy from with very shady business practices used in order to get fake good reviews…definitely AVOID!

website shows 5 pairs for £39 and get 5 pairs free, it then says only £3.90 per pair. well that means there are not 5 pairs free, false advertising

Ordered and wrong size arrived( in a small plastic bag ) looked as if they had been worn before ! Asked for refund or exchange and was told if I left a good review on the website they’d send me the correct size …… BEWARE !!!!

I mistakenly pressed the wrong size when ordering online I reached out to customer service and the exchanged with no fuss ,really pleased would recommend to anyone

Got as a gift, Great boxers, super comfy

I could see an offer £39 for 10 boxers. Thought I would purchase for my husband. Got code to get discount and sneakily they’d added insurance on- declined that - however price was still £45 not the £39 promised. I emailed them back from an email they had sent me - u deliverable. No other contact the company details on any of the emails already sent. All of above has lost them my customer. Would not trust them.

I accidentally ordered the wrong size, but instead of a simple exchange, I was offered the opportunity to gift the items to a friend, and receive a free replacement! That's great, old-fashioned service which you rarely see now! Thank you Biofit!

Product seems to be good quality however I can’t comment on the wear as the size was to small so can’t wear, however they are sending the correct size out to me.
Quick response to my questions if you allow for time difference between China & UK

These boxers look really well made, but unfortunately I ordered wrong size. Milly at customer service has been great and offered to replace these for my correct size, would highly recommend Biofit customer experience was spot on👍🏼

These items feel great, good quality, arrived promptly with excellent before and after sales service

Ordered some underwear but the sizes were different to other companies I used before, however the quality was very impressive.

I contacted customer services and they got back to me almost immediately and are going to rectify the situation, great customer service.

Look forward to the replacement order.

Really good product, very comfortable, my wife loves them. Fast delivery.

This boxers are really great. I unfortunately order a small when I needed a larger size. But I have given them to nephew and he absolutely loves them. Milly from customer services has been really helpful this whole time.

The consignment of boxers seemed a long time in coming. Ultimately, although the boxers were the wrong fit, I had a very good response from Milly in Customer Service, and replacements are forthcoming.

Great customer service and great product, lovely lightweight material.

There were some issues when buying the product through their website, and you have to be careful that the delivery insurance is added as default. Also, the delivery is a little slow but that should be expected.
This said the customer service is very good and they replied in a timely manner and found workable solutions that I was happy with.

The bigger the size you order the price increases, and they're shipped from china... took 2 weeks to arrive... then the size was completely wrong and now i must pay to ship back to China... big scam... some of these reviews gotta be paid or A.I.. I want a full refund. Never buy these again.