Bigmoto Reviews 

1,036
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 786 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, making interactions easy and pleasant. Many found the service professional and efficient, appreciating fair pricing and clear communication. Reviewers often highlight the smooth user experience, recommending the company for their next motorcycle purchase. However, some customers noted concerns regarding product readiness and transparency. A few reported bikes were not ready for immediate sale, had undisclosed faults, or lacked promised MOTs and servicing. Additionally, some reviewers mentioned encountering unexpected additional fees, price adjustments during collection, or issues with communication like missed appointments and inattentive staff.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting the quick and easy processes for money... See more

Product

Customers had positive experiences with product, often finding the purchasing process fairly good and easy,... See more

Price

People report positive experiences with price, often finding the offers fair and competitive, with many... See more

User experience

Users describe positive interactions with user experience, consistently finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service Tom was amazing just like talking to an old friend he really is a credit to your company it was all so easy I will definitely definitely be recommending you to family and friends... See more

Rated 5 out of 5 stars

They offered what I felt was a fair price for my Yamaha MT07 (and almost 10% more than SuperBike Factory). They subcontracted collection to s O s Motorcycle Recovery. Communication was excellent t... See more

Rated 5 out of 5 stars

I was in the market for a used bike after my previous bike was stolen. Ellis, the salesperson, was very helpful, friendly, and answered all the questions I had prepared before I even asked them! He ex... See more

Rated 5 out of 5 stars

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about. Amy W was my sales advisor and she’s a... See more


Company details

  1. Motorcycle Dealer

Written by the company

UK’s fastest growing online dealership, providing used and new motorcycles through the UK. Buy online or visit instore, offering finance options on all bikes whether you’ve got good or poor credit, Bigmoto can find a solution to help. We aim to be a price leader on all our stock so if you’ve seen it cheaper with similar mileage let us know. We offer UK nationwide delivery, full walk around videos on request of all bikes, so get in touch, we’re waiting to help you! Join the movement #wearebigmoto


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,036)

776 reviews in the last 12 months

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Rated 5 out of 5 stars

Hassle free service

Smooth and straight forward, fill in description and photos, offered a realistic price, guy who collected it was a great guy, let me know his arrival time as was bang on time, hassle free, would definitely use them again, paid what they quoted, top service, money went into my bank before they left, 5 star hassle free

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Ellis is very helpful and knowledgeable in regard to the bikes and the finance side of things. Highly recommend Bigmoto I would deffinitely buy from them again! Thank you!!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience especially considering poor ones in the past with other ‘buy any bike’ services. The price was very fair and the process was easy enough, the process took about 20 mins and was paid straight away. Was worried about being knocked down by large amounts as I have in the past with other companies for ridiculous things despite providing an accurate description online. Big Moto didn’t, they paid me what I was quoted, so be truthful when describing your bike and you’ll get the price offered with them. Would use Big Moto again. Recommend if you want an easy sale, better price than dealers and without the messing of selling private.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Fast and professional service

Fast and professional service. The staff I spoke to were friendly and helpful. So much easier selling a bike to them rather than fielding time wasters if I’d been selling privately. I’d highly recommend Big Moto and will be using them again.

13 June 2026
Unprompted review
Rated 3 out of 5 stars

Sold my Honda Africa Twin….usual trick of dropping offer.

Sold my Honda Africa Twin. Overall experience was good, fair price but when they arrived to pick it up dropped the offer because of scuffs on the black plastic hand guard and 3mm of tread on the back tyre. “We will have to replace them before we sell it” lo and behold, they sold it without replacing them. Very disingenuous.

6 April 2026
Unprompted review
Bigmoto logo

Reply from Bigmoto

Hi Stuart, I'm sorry to hear you aren't happy with the purchasing experience. Although we do make deductions for undisclosed damage we would not look to replace tyres unless they are under 2mm in tread (this would fall into MOT advisory territory). Please can you email your details to customerexperience@bigmoto.co.uk and we will investigate.

Rated 5 out of 5 stars

Sold my bike with these guys last week

Sold my bike with these guys last week. Was the easiest process ever. All agreed and collected within 3 days. Price stated online was the price given and each side was happy. Cash in the bank within 10 mins. Loaded in the van and gone within half hour of arrival. Highly recommended.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Offered straight away £500 more than…

Offered straight away £500 more than any other online company. My bike was gone within 5 days at a fair price. Mark and raffie made the process breeze. Do not bother with any other company. I was honest about my bike so when it was collected they actually payed the price that was offered. Stress hassle free yes I could have gotten more private sale but it had outstanding that would have made hard plus time wasters and their price was not fair away from what I could have gotten and remember they have to have profit and prep the bike for resale and warranty it. So fair all round thank you raffie and mark.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

Ellis

Ellis was clear, precise knew his job and provided a smooth path to my new bike.

12 June 2026
Unprompted review
Rated 5 out of 5 stars

What started off as a general enquiry…

What started off as a general enquiry ended up with the purchase of a new bike! Heard some good reviews about BigMoto so decided to see what the hype was about.
Amy W was my sales advisor and she’s a straight up 10/10 with her easy, laid back approach. No push, no hassle, just straight facts and chat in a way that’s sorely lacking in most customer-facing roles these days. Definitely recommend both the site and the Team for their attitude and knowledge with a personal touch.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Picked up my bike this morning Baz…

Picked up my bike this morning Baz helped so much as I have my bike stolen last Friday and they helped me find a new one and helped me with all the gadgets that I needed to keep it safe so they wouldn’t get stolen again. We would definitely recommend this company and use again. Gary Lowestoft

11 June 2026
Unprompted review

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