BetVictor Betting & Casino Reviews 

5,288
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 499 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being friendly, professional, and efficient in resolving issues. Many people also appreciate the fast payout process for withdrawals and find the platform easy to navigate. However, some customers also noted significant dissatisfaction with the website's functionality, including concerns about game fairness and issues with bonuses. People reported difficulties with withdrawals, such as funds being held, accounts blocked, or unfulfilled bonus promises. Additionally, some reviewers found customer service unhelpful, citing generic responses and a lack of effective problem resolution.

What people talk about most

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing significant... See more

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, efficiency, and... See more

Website

People report negative experiences with the website, with many describing it as a "money taking site" and... See more

Payment

Users describe negative interactions with payment, frequently reporting issues with withdrawals and account... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing significant dissatisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've had no issues withdrawing from this site, often within minutes. I also like how you can limit deposits and losses with different time frame options. Quick, responsible. The only true negative is... See more

Company replied

Rated 4 out of 5 stars

Dear Readers/Players 👋, Dear BetVictor’s Management 👋 , For identification and security purposes, my player’s account is #11446513. Positive : -Instant deposits and withdr... See more

Company replied

Rated 4 out of 5 stars

Waited a little while but issue was sorted within twenty minutes or so. Pleasant manner. Pablo was his name

Company replied


Company details

  1. Betting Agency
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Written by the company

Established in 1946, BetVictor is one of the world’s largest independent bookmakers which now operates exclusively online. Pick your perfect welcome offer, create and customise your own bets, play 800+ casino games and enjoy frequent offers and bonuses. For those who are ready to embrace the unpredictable, BetVictor is Your Best Bet. Let us know how we’re doing.


Contact info

3.1

Average

TrustScore 3 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.1

All reviews

(5,288)

486 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

New customer, site is terrible


I have no other way to express my concern, i am a new customer and having issues loading your games using your OWN APP. Screen will go black while playing or loading especially the last one, i bought free spins in one game to give it a try but i never got to start a spin, the app window keeps going black. Either you guys are scammers or your service is worst than terrible.

23 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello. We appreciate you bringing this to our attention. We are sorry that you are experiencing loading issues and black screens while using our app. We will investigate this issue so we can improve our app's performance. Thanks for your feedback. Our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Scam

Thought this would be a laugh I just lost a tenna. No promo £30 and 300 free spins oh well lesson learnt - also made out spins were 0.10 more like £3.50 failed to get me hooked oops!

22 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello. We appreciate you sharing this. We're sorry your experience didn't meet expectations and that the promotion was unclear. We'll review your feedback to improve. Please feel free to to e-mail us should you wish to discuss your matter further, thank you. Our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Just post your money to them, save electric.

I thought SV was bad so tried these guys, even worse, £30 on the new horus game, not a single win except for 12 free spins which paid £1.30 , shame on you guys, I won't be back.

21 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're sorry to hear you aren't happy with our site! Please be advised all of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Rated 1 out of 5 stars

Very Concerning Changes

Very Concerning Changes – Needs Investigation

Something is seriously not right with this website anymore.
I’ve been playing here for a while, and it used to be a good, trustworthy platform. But recently, things have changed in a way that feels very concerning. The games now seem heavily tilted toward losses, far beyond normal expectations, and I’ve personally experienced multiple issues that don’t add up.
I have screen recordings showing: 1.Free spins freezing mid game
2.Glitches affecting gameplay 3.Incorrect payout amounts being awarded
This isn’t just frustration from losing, this is about patterns that feel inconsistent and potentially unfair.
What’s even more worrying is the sudden increase in negative reviews throughout 2026. It raises serious questions about whether something has changed behind the scenes.
Trying to raise concerns with support has also been extremely unprofessional. I’ve been transferred between 4–5 different staff members without any clear answers or accountability.
At this point, I strongly believe this site needs to be independently investigated. I am currently looking into making formal complaints to authorities such as the Department of Internal Affairs, Commerce Commission, Netsafe, and international regulators like the UK Gambling Commission or Malta Gaming Authority.

I will be submitting my recorded evidence so this can be properly reviewed.

It’s disappointing to say this, but what was once a good platform now feels potentially compromised.
Please be cautious when depositing.

19 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're sorry to hear of your bad experience! Please could you email us at help@betvictor.com with your screen recordings so we can look into this for you

Rated 1 out of 5 stars

bandits

bandits, do not open an account

14 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Christian. We regret your experience and take your concerns seriously. You're welcome to contact us by e-mail should you wish to discuss your situation, our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Is scam site stay way from betvictor if…

Is scam site stay way from betvictor if you want safe your bank account . Dropping down 👎👇

14 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're sorry to hear you aren't happy with our site! Please contact our Customer Service team who would be happy to take on your feedback and pass on to the relevant team!

Rated 1 out of 5 stars

This company is a joke

This company is a joke. The website barely works, and when I manage to log in, they limit the stake to 50 pence. I've asked multiple times if my account is limited. It's not, and during the biggest horse festival, you can place a 50 pence bet. The company is a joke or a money laundering service for friends.

13 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello. We appreciate you bringing this to our attention. We're very sorry you've had issues with the website and betting limits. Please feel free to e-mail us if you wish, our e-mail address is help@betvictor.com

Rated 1 out of 5 stars

Worst slot experience Ive ever…

Worst slot experience Ive ever encountered .
Never Play Slots on this desperate site , their games are manipulated and restart as soon as pay out or feature which seldomly arises . Even on the lowest Bet you will win very little back . I say stay away from betvictor I say .

12 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Kreef. We appreciate you sharing this experience. We're sorry to hear that your experience with us was unsatisfactory.

All of our games, with the exception of Live Casino games, use a Random Number Generator (RNG) to determine the outcome of every hand or spin. The outcome cannot be influenced by any external factors, including ourselves, in any way.

Every 3 months, the leading independent and internationally approved testing agency eCOGRA conduct an audit of all bets placed on our RNG games to determine the Return To Player % (RTP).

You can find those results below:
https://secure.ecogra.org/certification/7f9d34eb-4d61-4f68-8458-290ae12a8f87

Rated 2 out of 5 stars

Downhill

Decent site technically, gone to the dogs though In terms of bonuses/rewards.. I'd advise looking elsewhere

11 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Alan, we're sorry to learn of your recent experience. You're most welcome to contact us by e-mail, via help@betvictor.com

Rated 1 out of 5 stars

I am new player quit same day they dont…

I am new player quit same day they dont even give a welcome bonus Don't waist your money on this site the games don't run properly just make you lose not winning
Don't board gets boring the way games run 👎

10 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. If you havent received your welocme offer please contact our cusyomer suport and we will investigaget for you. Please make sure you completed all Termns and Conditions. Thank you

Rated 1 out of 5 stars

For the past few months I have been…

For the past few months I have been playing slots games online and the payback is so so bad out of 100 pounds playing only 50p a spin I did only got 2 wins and both for less than 1 pound also trying to get the bounes is almost impossible I gamble what I can afford to lose but the pay back on all slot games is really poor yes you can withdraw really fast but you dont win to withdraw I will give it 1 more try of 100 pounds and if its the same I will close my account because I told bet victor I was going to record my game play of playing 100 pounds at 50p a spin they closed my account it just goes to show they were scared of me recording my game play to show ppl on tik tok that the pay outs were so so low just goes to show I was right all along scamners

9 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We’re sorry to hear about your negative experience with this, and we appreciate you taking the time to leave a review. We acknowledge your concerns about the payouts and bonus features. We'll share this with our team. Thanks for giving us another chance!

Rated 5 out of 5 stars

Can you help me to complete promotion…

Can you help me to complete promotion £20k win cash plz

10 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Please come onto our Live Messaging Service on the site and an agent will be more than happy to assist you.

Rated 1 out of 5 stars

Withdrawals

So it has been months since I haven't,t gotten my withdrawal from Bet Victor foreign based in Gilbraltar .My mistake thinking it was Ontario based here in Canada .Bet Victor wants 10 criteria points of my personal banking info to receive any outstanding amounts for withdrawals .I decided today after refusing to accept bank statement to dig a little deeper .There is their own guidelines for withdrawals .13:6 under Withdraws from your Account it states must be made to the same as the main funding payment method .I used Interac for my Deposit .What gives ?? What kind of betting /casino establishment is this .They don,t comply by their own policy ?????? Stay Away

21 December 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you bringing this to our attention. We regret you've experienced difficulties with your withdrawal and the information requested. We'll investigate this discrepancy between your deposit method and our withdrawal process, as well as the documentation needed, to ensure our policies are clear.

Rated 1 out of 5 stars

Worst customer service ever& The most…

Worst customer service ever& The most rigged slots ive ever seen! AVOID AT ALL COSTS PEOPLE i genuinely feel scammed and they WILL NOT LET YOU USE YOUR BONUS FUNDS

9 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate your feedback and regret that your experience did not meet expectations. Our expiereneced Customer Service Team is available 24 /7 for you to look into your account.

Rated 1 out of 5 stars

Thought the site was OK for a while

Thought the site was OK for a while. Then wow take take take take. My own fault for playing. My account is 4k down over the last month.
Today was the final straw 1k wagered should've had me around 1 to 2k down overall. Nope took it from 3k down to 4k down.
Now I've cancelled my account.
Oh and no jackpots over a minor ever.
Try Elsewhere. Be careful of the drain.

9 March 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you sharing your experience. We're sorry to hear about your recent losses and that you didn't enjoy your time with us.

Rated 1 out of 5 stars

Absolute shambles of a company let me…

Absolute shambles of a company let me deposit over 5k. I then went on the win 9.5k and withdrew. I also made 2 later withdrawals of smaller amounts that was approved but they declined the larger one.

After 13 days they still have my account closed and despite been fully verified and confirmed by email they are now reviewing my account. Can't tell me why and wont let me speak with a manager.

Quick to take your money. Not quick to pay out

19 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Adam. We regret to hear about the difficulties you've experienced with your withdrawal and account closure. We appreciate you bringing this to our attention. We're happy to look into your situation and aim to resolve it as quickly as possible. Please feel free to e-mail us via help@betvictor.com

Rated 1 out of 5 stars

I deposited £100 and lost £70 on the…

I deposited £100 and lost £70 on the last £30 i won £270 but they never updated my balance so i lost out on another £270 (240) after you take the bet onto consideration showed them video proof (as i recorded it and they still wont pay the money they owe. I always play the sam main 4 numbers so for me to hit 2 numbers back 2 back isn't very often.

12 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're sorry to hear this! Please could you email us at help@betvictor.com with the video and time/date this occurred on so we can look further into your gameplay?

Rated 1 out of 5 stars

Do not gamble or waste your money on…

Do not gamble or waste your money on this site
I deposited my 10 for rewards
Won 39 withdrawed
Played my 50 free spins no win
Other bonus over 3days
For when I have contacted them about winnings ALLAN was rude unprofessional and would not help with funds just blocked my account without my funds and bonus in

28 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're very sorry to hear of your experience with our Customer Service team, please can you contact us at help@betvictor.com so we can look further into this for you and take a look at your account?

Rated 1 out of 5 stars

Absolutely scamer I have self excluded…

Absolutely scamer I have self excluded myself with this casino because of my compousive gambling addiction they open me another account with same of address contact details and now they said they are on right track there is no safer gambling rules followed by this bookmaker

22 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Sucha. We appreciate you bringing this serious matter to our attention. We take your experience very seriously and will investigate the issues raised according to our policies. Please feel free to contact us via help@betvictor.com

Rated 1 out of 5 stars

Fraudulent company

Sent through verification and was allowed to deposit and bet, lost money was fine. The one time I won money and tried to withdraw they suspended my account. Awful! Absolute scammers.

24 February 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Jerell. We regret you had this experience. Account suspensions are never our intention. We'll be happy to discuss your matter further if you wish, our e-mail address is help@betvictor.com

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