BetVictor Betting & Casino Reviews 

5,343
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

The payouts are okay, if you manage to get any money out of it. The platform has a large collection of low RTP% games. I would not advise anyone to play their slots. You have better chances at live ca... See more

Company replied

Rated 4 out of 5 stars

Sign up was very easy, deposit was instant and selection of slots and games are vast. Support is responsive via email, the AI support is very poor and just works on loop inputs. Overall happy with B... See more

Company replied

Rated 2 out of 5 stars

New customer, welcome bonuses weren't clear. Said £30 casino bonus but that was split into £10 for 3 different types not including slots on any of them. Won those which was OK but put around £40 into... See more

Company replied

Rated 2 out of 5 stars

Red baron game meant to be random anywhere between 1 and 20,000 each round. I just watched it do 16 x1s on the trot! That's not random that's theft! All their bonuses are 1 to 10 free spins and you wi... See more

Company details

  1. Betting Agency
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Online Casino or Bookmaker
  6. Online Sports Betting Vendor

Written by the company

Established in 1946, BetVictor is one of the world’s largest independent bookmakers which now operates exclusively online. Pick your perfect welcome offer, create and customise your own bets, play 800+ casino games and enjoy frequent offers and bonuses. For those who are ready to embrace the unpredictable, BetVictor is Your Best Bet. Let us know how we’re doing.


Contact info

You should know

2.9

Average

TrustScore 3 out of 5

5K reviews

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No recent history of asking for reviews

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2.9

All reviews

(5,343)

410 reviews in the last 12 months

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Rated 1 out of 5 stars

stay well away from this site they send…

stay well away from this site they send u mesages saying they ave upped they rtp well wat a lier yet again loads of dead spins and I mean loads I was on paper wins not on long enough and rubbish featured bonus I put loads in this site today not even withdrew very rarely u do on here if u do u put hundreds in and I mean hundreds and u withdrew bits wen u do get a featured bonus they rubbish mainly 4 x1 or if u get higher they mainly all dead spins stay well away very poor site for dead spins rubbish bonuses not on long enough and very rarely u withdraw im gonna stay away from this site its not worth putting my money in it anymore its gone down hill uve def lost a customer for good just a update please stay away from this awful lier site they msg me again saying they upped there rtp so I put another 40.00 in well this time no featured bonus loads of dead spins only in 11 mins stay well away this site is the worse site ever online it def needs investigating they just love taking people money and keeping it 11 mins is a joke of a site well no more chances of me from this dreadful site I was on paper wins the rest of the slots will prob be the same stay away and dont believe a word they say I wont be from now on for def this site is a rip of scamming site yet again I got a email saying they upped they rtp this shdnt be allowed they lying it shd be against the law please stay away worse ever site online I would gave this site minus 1000 if I cud ive deleted the app now I def wont be going on it any more all the do is take take take they don't gave rubbish scaming rip of site stay well away

25 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Thank you for taking the time to share your experience with us. We’re sorry to hear that your recent sessions left you feeling frustrated and disappointed. We understand how important transparency, fairness, and an enjoyable gaming experience are to our players, and we take concerns like yours seriously.

Please be assured that all of our games operate using certified random systems, and promotional communications regarding RTP are always intended to reflect accurate information. That said, we recognise that individual gameplay experiences can vary, and we appreciate how this may have impacted your confidence in our platform.

Your feedback has been noted and will be reviewed by our team as we continue working to improve both our player experience and communication. We’re sorry we did not meet your expectations on this occasion and appreciate you sharing your concerns with us.

Rated 1 out of 5 stars

Hello BetVictor in my account I…

Hello BetVictor in my account I deposite £1599 but I can’t withdraw and they ask for verification but in app not show how too verify my account??? And please tell me how too verify withdrawal my get my money back ?????

24 June 2026
Unprompted review
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Reply from BetVictor Betting & Casino

We are sorry to hear of your issues, please come onto our Live Messaging Service, and an agent will be more than happy to assist you.

Rated 1 out of 5 stars

scam site

scam site, promotes +10000 odds for canada vs Qatar and doesnt honor bets. do not bother

18 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We’re truly sorry to hear about your negative experience with this, and we appreciate you taking the time to leave a review. If you still need assistance, please feel free to reach out to us.

Rated 1 out of 5 stars

Joined under the impression of getting…

Joined under the impression of getting the £20 bonus + the 100 free spins after depositing £10. I got 50 free spins on 10liners, but the bets were 5p. I get they're free, but you can't even bet 5p on a 10 liner. Customer support was also very repetitive and not exactly helpful

19 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We are sorry you're not happy with your bonuses Adam, all offers do have the terms and conditions for you to understand what you get. Our agents will be happy to check what you opted into if you would like.

Rated 1 out of 5 stars

BETVICTOR VILE CORRUPT SITE

BETVICTOR VILE CORRUPT SITE. This site has taken 10grand from me and I’ve withdrawn about 3! I’ve not had a 1000x win on any site let alone this joke of a site in 3 years! 3 years for God sake. I used to get them regular but not now, they have done something to uk casinos that make it impossible to win. When I complained time and time again hey presto I have a gambling problem and betvictor closed my account. I’m making a claim against them anyway as I’m on benefits and they didn’t do there proper customer care checks so here’s hoping I get my money back. But to keep depositing thousands and not even withdraw hundreds is a definite scam. Uk site like betvictor winomania 7 bet etc just do not pay and they give you the same rtp nonsense. Don’t insult players who have played for years and have noticed the change in gameplay don’t insult our intelligence . STAY AWAY FROM BET VICTOR PARIMATCH SMOOTH SPINS. You will not win they are ALL FIXED

3 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're sorry to hear you're unhappy with our site Ben. Please be advised we have no control over any of our casino games as they are run by a Random Number Generator which cannot be influenced by us in any way. If you would like more information on this, or for us to take a look into your RTP please email help@betvictor.com

Rated 1 out of 5 stars

Avoid

Its been more than a year since i landed a winning bonus that payed more than £100 wheres the fun in just taking money and not paying after thousands of spins when u complain they be like you won £60 and you spent it like are you serious? U call a £60 a win ? There must be something wrong with u guys all online casinos are scams they control how much u win and when u win even tho theres an RNG and RTP and im saying this because since i spoke to customer support a year ago and i got threatened if i complain any more my account will be shut what a complete scam and joke u are

17 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Thank you for sharing your feedback. We're sorry to hear about your frustrations and that your experience has left you feeling this way.

We take concerns regarding gameplay, winnings, and customer interactions seriously.

If you'd like us to review your experience further, please contact our support team so we can investigate.

Rated 1 out of 5 stars

Waste of time

Waste of time! Deposit £10 for 20 spins in Big Bass Splash.
Cash deposited, 20 spins credited, so far so good. Game wouldn't load, just got spinning disc, both online and through the app.

14 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Thank you for your feedback Gavin. We're sorry to hear you experienced issues loading the game after claiming the promotion.

That's certainly not the experience we aim to provide.

Please contact our support team so we can investigate what happened and assist further.

Rated 1 out of 5 stars

Terrible experience with BetVictor

Terrible experience with BetVictor. I won a bet last year, but instead of paying out my winnings, they blocked my account and withheld both my winnings and my original deposit. For more than a year, I’ve been repeatedly told that my account is “under investigation,” yet no evidence, explanation, or timeframe has ever been provided. Keeping a customer’s money for over a year without resolution is unacceptable. I would not recommend this bookmaker based on my experience.

14 June 2025
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Thank you for sharing your feedback.

We're sorry to hear about your experience and understand your frustration regarding the length of time this matter has remained unresolved.

We take such concerns seriously and would like the opportunity to review your case further.

Please contact our support team so we can investigate and provide an update where possible.

Rated 1 out of 5 stars

Very difficult to claim free bets

Very difficult to claim free bets. Purposefully, i feel.

1 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Keith. We've tried to make claiming free bets and promotions as easy as we can, but if you are experiencing any trouble claiming them please contact our Customer Service team and they'll be happy to take a look at your free bets

Rated 2 out of 5 stars

Thought I'd had ABIT of time out a play…

Thought I'd had ABIT of time out a play some slots as I do enjoy to play occasionally WOW 🤯 WHAT CAN I SAY £40 GONE IN UNDER 7 MINUTES ON LOW BETS OF 25P ABSOLUTE JOKE WONT BE COMING BACK I DONT MIND LOOSING BUT JEEZ WHETES THE FUN .THERE WIN BK PERCENTAGE IS ALOT LOWER THAN OTHER GOOD COMPANIES ON THE GAME I PLAY ASWELL BY NEARLY 3%

Only gave it 2*BC withdrawal if you do ever win is quick double edged sword quick withdrawals if you actually get a chance to win

12 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Emma. We're sorry to hear you aren't enjoying our site as much as others. We do use a Random Number Generator (RNG) to determine the outcome of every hand or spin and the outcome of this can't be influenced by us in any way.

We do greatly appreciate your feedback and thank you for taking the time to leave us a review

Rated 1 out of 5 stars

Scamm Just don’t even put money in…

Scamm Just don’t even put money in complete trap and you have to put documents in to withdraw your money that you put in first trap then once you’ve done that and since I won more tried taking it out withdraw pending then canceled more than once I get a reply back it’s your bank I doubt it is and to show that they say use a different payment way funny Because then you’ve got to deposit using those ways to withdraw as well not even gonna try scamming little crooks they reply back saying anything but helping resolve the issue it’s a scam a big one and I hope these people go into a hole along with there family

12 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hi Kelvin. We're very sorry to hear you've had difficulty withdrawing your funds. Please could you email help@betvictor.com and your withdrawal can be looked into further?

Rated 1 out of 5 stars

SPEND £260 TO RECEIVE WELCOME BONUS

Extremely poor service from the start......I had to contact to claim my welcome bonus I should have received 100 spins and £30 play bonus for signing up..,...I had to contact to get my free spins and the £30 welcome was £5 I need to spend £250 cash to receive £10 on one game £10 on another and £5 on a casino really poor service I feel like it's misleading information or fraud as it's not what was offered....I understand small print and that's apparently where it all is what they actually mean is SPEND £260 IN CASH AND RECEIVE 100 FREE SPINS AND £30 WELCOME BONUS because that's what it actually is

11 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We are sorry to hear this David, all of our promotions do have clear terms and conditions. All casino bonuses would have wagering attached to them, which is explained within the terms.

Rated 2 out of 5 stars

Stopped all free bonus related offers…

Stopped all free bonus related offers on my account sometime ago so naturally enough I haven’t got involved very much since..Never happened in any other betting accounts I have ..Decision probably made because I I withdrew some winnings..I just closed my account haven’t time for these sorts..

2 May 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We are sorry to hear this and thank you for taking the time to give us your feedback.

Rated 1 out of 5 stars

Scammmmmy

Scammmmmy. This is such a horrible online casino. I put in 1k and each time I deposited $100 it was gone! I would rarely got the bonus and when I did, it paid out nothing or it would give me back to $100. The way your money eats eaten up so fast is suspicious!! Other apps like Ojo you win and there are lots of bonuses. On the same games I played at betvictor. SCAM WEBSITE. STAY AWAY

8 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We are very sorry to hear that you are unhappy with our casino games.

All of our games, except for Live Casino table games, utilize a Random Number Generator, 'RNG,' which randomizes the outcome of each hand/spin through the use of complex mathematical algorithms. The RNGs are tested by independent companies to ensure that they meet and comply with industry standards. The outcomes cannot be influenced by BV Gaming Limited in any way.

Rated 1 out of 5 stars

BetVictor Guaranteed Prize Wheel Is one…

BetVictor Guaranteed Prize Wheel Is one Of The Worst Promos Going In The Game Its Hard To Get Free Spins As It Is Could They Stoop Any Lower By Jove Can They 2 Free Spins 1p A Spin Incredibly Cheap No Wonder Myself And Others Do Not Deposit Here.

10 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We're very sorry you are not happy with your experience regarding the guaranteed prize wheel. The wins are all randomly generated Eddie.

Rated 1 out of 5 stars

Dreadful company

Dreadful company. Wanting personal data before I can withdraw my own money. Refuse to engage with me. Would not let me speak with a representative

9 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Pat. We are truly sorry to hear about your frustrating experience. You are welcome to contact us by e-mail to discuss your matter further if you wish, via help@betvictor.com

Rated 1 out of 5 stars

Ripped off for £10,000

I know I am rather late with this but I have only just found out this site has Trust Pilot reviews...
Twenty years ago, I placed an each way treble with Victor Chandler on their website for Kauto Star to win the Betfair Chase at Haydock, The King George VI Chase at Kempton and The Cheltenham Gold Cup. Before placing the bet I checked the rules to make sure that there wasn't one precluding me from placing a treble involving the same horse in each leg and there wasn't. The bet was accepted on the site and when it won my account showed that the resulting £14,000 payout to me had been made. However, I was not able to transfer this money back into my bank account and when I queried it I was told that the bet had been accepted in error and it contravened their rule 21a. They said they don't accept bets on the same selection at multiplied odds and I should have contacted their customer services for a special price. They also said that had I done so, they would have quoted me 40/1 for this bet instead of the 140/1+ that the multiplied odds came to, and that was all they were willing to pay me out. I checked what rule 21a was and it did not refer to the type of bet I had placed, nor did any other rule.
So they paid me out £4,000 instead of the £14,000 I was expecting, effectively ripping me off for £10,000. I went to see a solicitor at the time, who thought I had a good case, but regretfully this was one year before gambling debts became legally enforceable, so they didn't have to pay me even if I won the case.
So I would just like to caution everybody with this bookmaker. I now only bet on the betting exchanges a far more fairer and honest system.

9 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you sharing your experience, even though it occurred some time ago. We understand your frustration regarding the bet settlement and the discrepancy in payout. We acknowledge your concerns about the rules and the communication you received. We are committed to ensuring fairness and transparency in our operations.

Rated 1 out of 5 stars

I have already provided sufficient KYC…

I have already provided sufficient KYC documents (government ID + bank statement). I do not consent to providing paystubs or tax information it is excessive.
I am formally requesting the closure of my account and the return of my remaining balance of $95.
If this is not processed, I will escalate this to my bank and the relevant gambling regulator.”

8 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

Hello Rob. We appreciate you sharing your concerns regarding the additional documentation and account closure. We understand your frustration. However, in order to escalate this, please e-mail us via help@betvictor.com

Rated 1 out of 5 stars

Do not use this site

Do not use this site, its a scam . Enticed by a 100/1 bet .odds weren't honered. Max £1 bet - return was going to be £7 .

6 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We regret to hear that you experienced issues with your welcome offer, and we appreciate you taking the time to leave a review. If you still need assistance with this, please feel free to reach out to us.

Rated 1 out of 5 stars

I spoke to customer service before I…

I spoke to customer service before I closed my account and they let me know that the platform they use and gambleing is luck.lol.
Now this I think we all know but for me on a few occasions drew an absolute blank including the free spins for a chance a a few 10p spins....
I gambled £900 on lots of different bets £1 £2 £4 £6 achieved a few bonuses that paid very little indeed.
Been gambleing 30+ years on heaps of site and bookies and never had a worse result.
So I'd say join a different site.

4 June 2026
Unprompted review
BetVictor Betting & Casino logo

Reply from BetVictor Betting & Casino

We appreciate you taking the time to share this and regret to hear that you've had a negative experience. We can assure you that outcomes are determined by a random number generator. This system ensures that results are entirely random and cannot be influenced in any manner. If you still need assistance, please feel free to reach out to us.

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