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Better Protect Reviews 1,165

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TrustScore 5 out of 5

4.9

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, making the process of understanding and securing policies straightforward and stress-free. Many people highlight the excellent customer service, noting that agents are knowledgeable, patient, and genuinely care about individual circumstances, tailoring solutions to meet specific needs and budgets without any pressure. The overall service is frequently described as great, with consumers appreciating the efficiency and ease of the entire experience. Reviewers found the user experience to be very smooth, with all questions answered thoroughly and every step explained clearly, leading to confidence in their decisions.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and clear... See more

Customer service

People report positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the supportive, reliable, and professional... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with James Tucker & couldn't be happier. He was thorough, made me aware of lots of helpful points & explained options clearly. I was most happy with the lack of hard sell, he listened & tailor... See more

Rated 5 out of 5 stars

Worked with Jack over several phone calls to review and amend my life and critical illness policies. He was extremely knowledgeable and professional, very helpful in answering questions and assisted m... See more

Rated 5 out of 5 stars

Better Protect reviewed my existing insurance policies and outlined what other cover was available. I was able to take out a policy to cover me to the age of 90. James at Better Protect was very know... See more

Rated 5 out of 5 stars

Jack was extremely helpful and knowledgeable. He genuinely cared about my circumstances and did his best to find me the best deal to renew my insurance I already had through them. Throughout the cal... See more

Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Life Insurance Agency
  4. Term Life Insurance Provider Company

Information provided by various external sources

Better Protect is one of the UK’s leading protection brokers. We are non-advised as a business and will only provide an information only service. Our aim is to make sure that you aren’t paying more than you have to for your insurance.

Insurance Broker

Written by the company

Better Protect are one of the UK’s leading independent protection brokers
With thirty years’ experience, our team is here to help and will discuss your options with you. We won’t pressure you with unwanted sales calls, but work hard to find the best deal online to suit your needs, and when you’re ready we’ll do everything we can to get the right cover for you and your family. We provide an information only service to make the task of finding the right insurance product as easy and hassle free as possible. * We work directly with the top insurers * Specialist discounted rates * No pressure approach. No unwanted sales calls

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Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

James was excellent

James was excellent. He explained my options very well and gave me time to think about them. He went through the questions diligently. It was a long but good experience.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Spoke to Harvey. Great customer service. Didn't feel pressured to buy any add ons. Call did take a long time which is expected and he stayed positive when I kept changing my mind. Definitely 10/10

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Competent advisor

The advisor was very good and patient enough to answer all my questions and concerns. Also kept giving me feedback with the progress of my application.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

James Tucker was amazing with my life…

James Tucker was amazing with my life insurance renewal, he took his time to explain everything clearly to me, he give options to suit my budget and was very polite and friendly with a great sense of humour, making me feel at ease. I would highly recommend to anyone looking to renew.
Thank you James 😀

14 March 2024
Unprompted review

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