I dealt with James Tucker & couldn't be happier. He was thorough, made me aware of lots of helpful points & explained options clearly. I was most happy with the lack of hard sell, he listened & tailor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Worked with Jack over several phone calls to review and amend my life and critical illness policies. He was extremely knowledgeable and professional, very helpful in answering questions and assisted m... See more
Better Protect reviewed my existing insurance policies and outlined what other cover was available. I was able to take out a policy to cover me to the age of 90. James at Better Protect was very know... See more
Jack was extremely helpful and knowledgeable. He genuinely cared about my circumstances and did his best to find me the best deal to renew my insurance I already had through them. Throughout the cal... See more
Company details
Information provided by various external sources
Better Protect is one of the UK’s leading protection brokers. We are non-advised as a business and will only provide an information only service. Our aim is to make sure that you aren’t paying more than you have to for your insurance.
Insurance Broker
Written by the company
- Better Protect are one of the UK’s leading independent protection brokers
- With thirty years’ experience, our team is here to help and will discuss your options with you. We won’t pressure you with unwanted sales calls, but work hard to find the best deal online to suit your needs, and when you’re ready we’ll do everything we can to get the right cover for you and your family. We provide an information only service to make the task of finding the right insurance product as easy and hassle free as possible. * We work directly with the top insurers * Specialist discounted rates * No pressure approach. No unwanted sales calls
Request a call back
Too busy to talk to us right now but keen to find out more about our products?
Text BETTER to 84433 for a call back.
Contact info
Inchora Limited, Inchora House, GU14 0LX, Farnborough, United Kingdom
- 02035401860
- customerservice@betterprotect.co.uk
- betterprotect.co.uk
Very happy with the conversation I had…
Very happy with the conversation I had with Harvey in extending my life cover. He took the time to explain every detail clearly and answered every question I had. Also we were cut off and he rang me straight back.
7 February 2024
Unprompted review
Very clear
Very clear , right timing . Everything explained very well . Very happy with the product .
29 February 2024
Unprompted review
Review on life insurance …
Great customer service and explanations of what will be covered, when it will happen etc - very impressed !
12 February 2024
Unprompted review
I got a legal and general policy…
I got a legal and general policy through them, they got my name wrong and i only found out through legal and general documentation. the 02035401860 no listed on their website doesn't work and there is no way to contact they except by emails. so far they haven't replied my emails.
4 March 2024
Unprompted review
Reply from Better Protect
Thank you for taking the time to leave a review and provide the feedback to allow us to take any appropriate action and do what we can to make a positive difference. We certainly take all feedback seriously at Better Protect, and it allows us to continue our hard work to improve our standards for our valued customers.
I have double checked our records and with the insurer, I can see that we replied to you via both email and text following your initial query. Consequently, we issued both electronic and paper documentation with all of the correct information and your correct name on back in April 2024. Hopefully this should have resolved any issues that had occurred, but as always if you need anything at all, please don't hesitate to reach out.
Many thanks,
Rio Meek - Team Manager
Thank you very much very good service
Thank you very much very good service. I really appreciate your help and your work. Thank you. Take care Soni Lahora.
4 March 2024
Unprompted review
Lewis was exceptional
Lewis was exceptional. He explained several options which we hadn't considered, laid out all the facts and figures. He then emailed a summary of what we had discussed and followed it up with a planned phone call the next day. Very impressed indeed with the service and the way it was delivered.
29 February 2024
Unprompted review
Our adviser was James
Our adviser was James, and he was very patient and helpful, very pleased.
14 February 2024
Unprompted review
Great customer service
James was very helpful, thorough and patient with my life insurance review and application. Helpful and clear with information and found me the best product for my needs. Thank you
22 February 2024
Unprompted review
Excellent service
James was great. He spent time explaining all my options and got me the right policy. I have peace of mind after speaking to him. Excellent service.
29 February 2024
Unprompted review
My choice in choosing L&G was made easy by BetterProtect
James was polite, relaxed and informative without expressing any sales pressure. His knowledge in explaining gave me comfort in choosing an attractive life insurance package.
27 February 2024
Unprompted review
Caller very polite
The call I received from better protect by James Tucker was very well organised James was very knowledgeable and polite through the call lasted a while every detail about the policy was explained very well thank you James
22 February 2024
Unprompted review
Ease of organising
Ease of organising, product knowledge and choices.
Polite staff.
16 February 2024
Unprompted review
Reply from Better Protect
Hi Laura, we are so glad to hear that we were able to help you and that you were happy with our service! Thank you for taking the time to leave us a 5-star review!
Well respected company and great advice
Great advisor that was very helpful and made sure I got the policy that suited my needs. Well respected company that provides a good range of products.
1 November 2023
Reply from Better Protect
Hi Tracie, thank you so much for such a wonderful review! We are so happy you were pleased with the service provided. We work hard to give our customers the best experience possible and are thrilled that you had such a positive one. Thank you again.
Very comprehensive in detail and no…
Very comprehensive in detail and no pressure applied a thoroughly good experience when doing insurance over the telephone.
25 November 2023
Reply from Better Protect
Hi Customer, thank you so much for taking the time to leave us a 5* review! We work hard to give our customers the best experience possible and are thrilled that you had such a positive one. Thank you again.
Reply from Better Protect
Hi Andrew, thank you so much for taking the time to leave us a 5* review! So pleased we were able to help - You know where we are if you need us! All the best!
James Tucker was brilliant to deal with
James Tucker was brilliant to deal with. Very thorough. Fully recommend.
24 January 2024
Unprompted review
Reply from Better Protect
Hi Nicola, we are so glad to hear that we were able to help you and that you were happy with James' service! Thank you for taking the time to leave us a 5-star review! All the best.
Very nice helpful Gentleman explained…
Very nice helpful Gentleman explained the procedure went through different quotes and prices which he thought would be better for me.
He couldn’t do any more than he did. Very happy thank you James Tucker.
22 January 2024
Unprompted review
Reply from Better Protect
Hi Claire, thank you for your amazing 5-star rating! We are absolutely delighted that you have had a great experience with James & I will ensure to pass your lovely feedback to him. We are thankful you took the time to share your positive feedback. Best Wishes
Professional staff service
The representative staff James Tucker is very patience and calm. He speaks very detailed and never has any annoying attitude or fed up gestures over the phone which I can tell the way he talks even I ask quite a couple of silly questions. Not like my previous experience with the person impatience and fed up to answer me. Overall I would highly recommended and keep it up James. Thank you so much for your service and I have my peace of mind now as my premium I want is sorted.
18 January 2024
Unprompted review
Reply from Better Protect
Hi Chan, we really appreciate you taking the time to leave such a glowing review. We are so happy you were pleased with the service provided by James. We work hard to give our customers the best experience possible and are thrilled that you had such a positive one. Thank you again & we wish you all the best!
Advisor James Tucker was very helpful…
Advisor James Tucker was very helpful and great service all round.
10 January 2024
Unprompted review
Reply from Better Protect
Hi Linda, thank you so much for taking the time to leave us a 5-star review! I'll ensure to pass your lovely feedback to James. All the best!
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