Better Protect logo
Visit website

Better Protect Reviews 1,165

•
TrustScore 5 out of 5

4.9

Insurance Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, making the process of understanding and securing policies straightforward and stress-free. Many people highlight the excellent customer service, noting that agents are knowledgeable, patient, and genuinely care about individual circumstances, tailoring solutions to meet specific needs and budgets without any pressure. The overall service is frequently described as great, with consumers appreciating the efficiency and ease of the entire experience. Reviewers found the user experience to be very smooth, with all questions answered thoroughly and every step explained clearly, leading to confidence in their decisions.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and clear... See more

Customer service

People report positive experiences with customer service. Reviewers consistently praise the helpfulness,... See more

Service

Users describe positive interactions with service, highlighting the supportive, reliable, and professional... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with James Tucker & couldn't be happier. He was thorough, made me aware of lots of helpful points & explained options clearly. I was most happy with the lack of hard sell, he listened & tailor... See more

Rated 5 out of 5 stars

Worked with Jack over several phone calls to review and amend my life and critical illness policies. He was extremely knowledgeable and professional, very helpful in answering questions and assisted m... See more

Rated 5 out of 5 stars

Better Protect reviewed my existing insurance policies and outlined what other cover was available. I was able to take out a policy to cover me to the age of 90. James at Better Protect was very know... See more

Rated 5 out of 5 stars

Jack was extremely helpful and knowledgeable. He genuinely cared about my circumstances and did his best to find me the best deal to renew my insurance I already had through them. Throughout the cal... See more

Company details

  1. Insurance Agency
  2. Insurance Broker
  3. Life Insurance Agency
  4. Term Life Insurance Provider Company

Information provided by various external sources

Better Protect is one of the UK’s leading protection brokers. We are non-advised as a business and will only provide an information only service. Our aim is to make sure that you aren’t paying more than you have to for your insurance.

Insurance Broker

Written by the company

Better Protect are one of the UK’s leading independent protection brokers
With thirty years’ experience, our team is here to help and will discuss your options with you. We won’t pressure you with unwanted sales calls, but work hard to find the best deal online to suit your needs, and when you’re ready we’ll do everything we can to get the right cover for you and your family. We provide an information only service to make the task of finding the right insurance product as easy and hassle free as possible. * We work directly with the top insurers * Specialist discounted rates * No pressure approach. No unwanted sales calls

Request a call back

Too busy to talk to us right now but keen to find out more about our products?

Text BETTER to 84433 for a call back.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very professional

Very professional, knowledgeable and helpful

Good service

5 September 2024
Unprompted review
Better Protect logo

Reply from Better Protect

Hi Arif, thank you so much for such a wonderful review! We are so happy you were pleased with the service provided. We work hard to give our customers the best experience possible and are thrilled that you had such a positive one. Thank you again.

Rated 5 out of 5 stars

Easy to talk to

Elliot was amazing explained everything to me and made sure that I understood everything he was telling me thank you for being patient with me

5 September 2024
Unprompted review
Better Protect logo

Reply from Better Protect

Hi Becky, thank you for your amazing 5-star rating! We are absolutely delighted that you have had a great experience with Elliot, I will ensure to pass your lovely feedback to him. We are thankful you took the time to share your positive feedback. Best Wishes

Rated 5 out of 5 stars

Jack the best advisor

Jack the advisor was calm and professional in tone and manner at all times. Jack went through questions again on request if needed and made sure I was happy to proceed . I wasn't going to change my policy at all in my mind but his friendly voice made me listen to what he had to say ..which in turn changed my mind. It did also help that I was on a day off. Keep what uour doing Jack stay calm and happy to help as you were with me .

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Better protect

It was great chatting to Jack and finding out more about my life insurance options. He gave clear and understandable wording and was very helpful.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

The young man was extremely…

The young man was extremely professional and with that emphany for customers so lacking in so many service companies.
He explained fully, with great patience ,the Policy information.
A great credit yo his company.

9 July 2024
Unprompted review
Rated 5 out of 5 stars

Very patient and clear

Very patient, clearly communicated and looked at lots of options for us. We held up the process for 6 months because of medical investigations and they were very supportive.

11 June 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look