I realized I had been being charged after having cancelled a subscription. After a very fast research time, the agent emailed and said they found an account that was under a different email that had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with... See more
Company replied
I love this team. I made a suggestion regarding the diolouge, to include Australian accents for English. Most organisations may take your feedback on board and you may even see suggestions in action... See more
Company replied
I could not believe how easy it was to communicate with BetterMe customer service. I emailed them and got a response within minutes. The CS reps. were prompt in replying and not only resolved my issu... See more
Company replied
Company details
Written by the company
Since 2017, we have been on a mission to create a healthier world for everyone, regardless of age, sex, physical ability, or background. Our goal is to make healthy lifestyle accessible to everyone so they can achieve long-term health benefits. Recognizing the lack of Diversity, Equity, and Inclusion in the market, we strive to eliminate barriers to well-being and self-esteem.
Contact info
United States
- betterme-calisthenics.com
4.5
Excellent
445 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Happy happy
Enjoyed using the app and the customer service was terrific.
24 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Tim,
Thank you so much for this comment.
It makes us happy to know that your experience with both the app and our team was good. If you ever need any assistance, you can contact us via email anytime 😊️
Kind regards, team BetterMe
Good application to keep you in good shape. Good support.
Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with BetterMe suport. Issue got rsolved in a few hours. No issues now. I subscribbed for a whole year. Using this application since September 2024 and just purcharsed next 12 month subscription. It helps me to keep myself in a good shape.
23 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hi there,
We greatly appreciate your letting us know that your issue has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you an amazing journey 🙌️
Kind regards, team BetterMe
Cancellation
I sign for a free period, after a week I did not feel comfortable with the up, I cancelled it, in my Apple account said it was cancelled, but a mount later the have charged me for a full month, now they are telling me I did not follow the way properly, and that I should have an email saying that it was cancelled,
I did not have it, so, out of pocket.
22 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Jose!
The subscription plan, which has been renewed, was purchased outside of the App Store, and its management can't be handled by the App Store subscription services you are referring to.
There were no subscription renewal cancellations performed under your account for the subscription you got via our official website, which resulted in the further subscription renewal payment being processed.
We've found your case and provided you with a detailed breakdown of the situation, with all the related details fully clarified.
Please check your inbox and reply when you have a spare minute.
Kind regards, Team BetterMe
Great customer service
I didn't quite manage to practice a full program, because of health problems, but I had a good experience with the customer service. After analysing my case they refunded the part of the money that was not used in the program. The exercies and the schedule look really good
19 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Vladimir,
Thank you so much for leaving your comment. We are so happy to know that your experience has been good. We appreciate your time and effort 😊️
Kind regards, team BetterMe
Good product for beginners
Good product for beginners, but gets a little expensive for it worth once you know what you are doing.
21 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello. We are pleased that you enjoyed the app. We constantly offer special discounts, deals, and bundles, so stay tuned for our newsletters! Have a wonderful day! Kind Regards, Team BetterMe
Worst, worst, worst customer service ever
Worst, worst, worst customer service I have ever had. They deducted money twice in one month from my bank account for one subscription. I have send them proof of my bank account statement. They told what I saw was wrong and it just disappears twice in my app but there was no money taken. Left me in the dark with that, called my bank and they confirmed the money was taken twice but still no refund.
19 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Thank you for your feedback.We deeply regret the unfavorable impression you’ve formed concerning our services in this specific scenario. We kindly ask that you take a moment to review your inbox and reply when it aligns with your schedule. Your swift response will significantly contribute to ensuring your satisfaction with our services.
Looking forward to your reply.
Kind regards, Team BetterMe.
Great experience and communication with…
Great experience and communication with services 👍🏼 thank you for efficacity.
19 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello,
Marjorie, we greatly appreciate your comment, and we are glad that you are satisfied with the recent communication with our team.
If any further help is needed, we are always just one email away.
Kind regards, team BetterMe
Issues dealt with VERY quickly
Downloaded the app to try and help achieve progress to better health and fitness after a long spell of illness. Signed up for what I thought was a special offer for 3 months. Emailed Customer Services who responded very very quickly and resolved the issues.
They were sympathetic and assisted me quickly. Many thanks to them for that.
16 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Sean,
Thank you for sharing your impression of your recent interaction with our team 😊️
We are truly pleased to hear that you feel satisfied, and we'd like to encourage you to contact us whenever you need advice or help.
Kind regards, team BetterMe
Really average and expensive
Really average and expensive. Don't buy and watch out for recurring expensive payments.
12 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello!
BetterMe is a leading wellness company creating apps with millions of users worldwide.
Our service helps users make positive changes in their physical and mental well-being. It brings together healthy recipes, effective workouts, progress tracking, and motivational tools; all in one easy-to-use platform.
With current BetterMe pricing, which is considered a fairly low price on the market, you get a smooth experience, premium features, 24/7 support, regular updates, new tools and content, and much more!
All the subscription information, including the billing cycle, trial, post-trial price, renewal conditions, etc., are mentioned before the purchase (plan selection page and checkout page) and after the purchase (payment confirmation e-mail).
Please check your inbox and let us know if there is anything else we can assist you with.
Kind regards, Team BetterMe
Rapid response
I was not using the app for personal reasons and the amount was refunded.
10 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Susana,
We are so grateful for your comment regarding your recent experience.
Our team is happy to be helpful in any way. And it's good to know that your request has been successfully addressed.
Feel free to email us at any time if any help is needed.
Kind regards, team BetterMe
Great App with Outstanding Support
I really enjoy using the app and use it on a regular basis. I would also like to highlight the great work of the entire team, especially their customer support, which is truly excellent. I reached out to them with a suggestion regarding new features in the form of language translations, and my request was addressed very quickly. I truly appreciate that the app has gradually started to become available in additional languages, which significantly improves the overall user experience.
Thank you to the whole team for the great work.
10 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Přemek,
We truly appreciate your time and effort to share this comment with us and other users.
It makes us happy to know that your request has been successfully addressed and that you are satisfied with the outcome.
Our team is always eager to assist in the best possible way. You can contact us again at any time.
Kind regards, team BetterMe
Reply from BetterMe Calisthenics
Hello Maciek,
We are so pleased to know that you've enjoyed your recent interaction with our team 😊️
We are always so happy to help with any questions or requests. Feel free to contact us again if any assistance is needed.
Kind regards, team BetterMe
Moneymaking business and unfair renewal…
Moneymaking business and unfair renewal policies.fake positive AI comments ..don’t trust them
5 February 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello!
Thank you for your feedback.
We are truly sorry to hear that you feel this way about BetterMe. BetterMe is an honest and transparent company. Would you mind reaching us at trust@betterme.world and sharing what stands behind your negative opinion? Our team is always ready to listen and find the best solution together. Look forward to seeing your reply.
Kind regards, team BetterMe
Great service
5 stars for the service as after my complain that the application did not meet my expectation I have received full refund that I was charged for next month. I have paid only for a trial order.
29 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Katarina,
We appreciate your patience while we were working on your request.
Feel free to email us if any further questions arise.
Kind regards, team BetterMe
Im got mad because I cancelled the…
Im got mad because I cancelled the auto-charge and I got a charge for a suscription, I wrote a Mail and the customer assistance was quick and kind they give a solution asap
30 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Vladi,
We greatly appreciate your comment regarding your recent experience.
Your satisfaction is our priority. And we are glad that we could help you effectively.
If there is anything else that we can do for you, feel free to contact us via email at any time.
Kind regards, team BetterMe
Great customer service!
I was having trouble accessing the program I purchased so I reached out to customer service. I received a response so fast, and it took several emails back and forth for me to get a resolution. Each new question I asked was replied to so fast, and we got things resolved. I was so pleasantly surprised to get such excellent customer service with an app! Also, the programs are so easy to follow, I really like their setup. I do wish you could view your multiple purchases in one handy place though, that was the problem I had - finding the new program I purchased. It only was showing me my previous purchase.
27 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Nancy,
We greatly appreciate your letting us know that your request has been successfully resolved.
Whenever any help is required, our team would be more than happy to assist and share advice on app usage.
Wishing you a wonderful journey 🙌️
Kind regards, team BetterMe
Unfortunately I got an injury and…
Unfortunately I got an injury and Betterme were incredibly understanding and refunded me. Putting people over profits. I'll definitely be back.
29 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Blain,
Thank you for your review. It was our pleasure to assist you with your request!
If you have any further questions, don't hesitate to contact us at any time.
We wish you a speedy recovery!
Kind regards, team BetterMe
I used better me for a month but then…
I used better me for a month but then go busy with work and cancelled the payment. The money was deducted even after the subscription was cancelled. The support team has helped me refunding the full amount.
28 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Mirnal,
It's so great to know that you have enjoyed your communication with our team!
If any help is needed, we are always glad to assist with any questions or advice 😉️
Kind regards, team BetterMe
Great customer service and good app
The customer service team was helpful, attentive, and quick to respond. They resolved my issue quickly. The app is great, easy to use, and helpful
28 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Dear Teri,
Thank you kindly for leaving your feedback.
It makes us happy to know that your experience both with the app and with our team has been satisfying.
You can always contact us via email if you ever need any help or advice 😉️
Kind regards, team BetterMe
I had unforeseen circumstances due to…
I had unforeseen circumstances due to which was unable to follow a plan so customer service team helped me in solving this by extending my plan for longer for which im so grateful. Very gentle approach
23 January 2026
Unprompted review
Reply from BetterMe Calisthenics
Hello Alina,
Thank you for your review.
It has been our pleasure to assist you! We are delighted to know everything is resolved now.
Should you need any further assistance - just drop us a line.
Kind Regards, Team BetterMe
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