BetterMe Calisthenics Reviews 

I never actually use their services, but their customer service is absolutely amazing! I wish everyone’s customer service services like this. You have an automatic response, letting you know that they have received your mail, and someone actively speaking to you until your issue is resolved, or your questions have been answered!

I would not recommend this app. I have been a loyal customer for the past two years, but my recent experience has been very disappointing.

In December, I tore my meniscus and was advised by my doctor to completely rest my knee — no physical strain or workouts — until we understand the severity of the tear. In Canada, getting an MRI can take anywhere from 6 months to even 2–3 years, but due to the seriousness of my injury and how much it was affecting my daily life, I was fortunately scheduled for one within three months of the injury.

Unfortunately, I forgot to cancel my subscription and was charged $104 USD. I reached out to their customer support to request a refund, explaining that I am medically unable to work out and likely won’t be able to for at least another three months. Depending on the MRI results, I may even require surgery or rehabilitation that could last six months or more.

Despite sharing my situation and providing proof, including my ultrasound report, their response was simply that they were sorry and could recommend dance classes to help with recovery or extend my subscription for another six months — but they could not issue a refund due to their policy.

I do not need dance classes for recovery, and I have no idea whether I will even be able to return to workouts within the next six months.

This response was extremely frustrating. It feels like there is no consideration for customers’ real-life situations, even when medical proof is provided.

Sadly, they have lost a loyal customer, and based on this experience, I would not recommend this app to others.

This review is being updated after BetterMe assisted me with my situation.

BetterMe was considerate enough to refund me the full amount, and I truly appreciate that. Thank you for resolving this for me. I would definitely consider coming back in the future.

However, I do wish this had been resolved from the beginning rather than after I had to leave a review and follow up for a reimbursement. It would have made the experience much smoother and less stressful. I hope this can be considered and improved for future customers.

Thank you again for resolving my issue.

Good product offering backed by good and fair customer representatives.

I initially ran into a few issues getting my account set up, but the customer service team was absolutely fantastic. They stayed with me through the entire process and made sure everything was fully resolved before closing the ticket. Every response was quick, friendly, and genuinely helpful, which made what could have been a frustrating situation incredibly easy to navigate.

They patiently walked me through each step, answered all of my questions, and didn’t stop until everything was working exactly as it should. It’s rare to experience this level of support and dedication, and I truly appreciated how committed they were to making sure everything was correct.

Now that everything is set up and ready to go, I’m really excited to get started with my workout plan. Great customer service makes all the difference, and this team definitely delivered!

I signed for the 1 week trial not understanding that I was signing for a monthly subscription. Once charged the monthly rate, i contacted customer care. They were understanding and credited the monthly charge. I appreciated their help even though it was my error.

Better Me helped me gained the right kind of weight, helped me track my water in take and helped me eat the right food.
I gained way more confidence while using the app. Worth it every step of the way. At first i wasn't convinced but after a month, i was hooked! Unfortunately my lifestyle took a terrible twist and i am unable to carry on. Once things have calmed down, i will reconsider getting Better Me again and carry on.
Thank you Better Me ladies, really appreciate what you've created.

My complain was fixed ver fast,and the customer service are very quick to respond makes you feel important and considered about your complains .BetterMe is the best to use .i feel very supported.

bought a additional package and they refunded me 75% of it. so friendly yet professional. even though abit of negotiation but everything is solid

Great app, great support team.

First I had a bad experience, that i was charged money for a service i did not sign up to. It turned out all information had ended up in my junk-emails. I was pretty upset with the customer service when reaching out but they were so nice and understanding, and helped me right away. I never used the program but i would probably recommend better me anyway. :) and light come back to try it another time.

I love this app. It has everything! Plenty of workouts and different plans, nutrition counseling, meals and recipes! And the costumer service is super attentive!

Customer Service delivered before our conversation was even ended.

Thank you to the staff for understanding my situation and giving me a full refund.
Customer service is excellent

Using this app for several years. It's a great training support with several options and plans.
Great costumer support!

Top customer service solving any issues in a timelymanner!!

Dear Maryam,

Thank you so much for your understanding and for issuing the refund. I truly appreciate the compassion and professionalism you have shown during this difficult time in my life.

The refund will make a meaningful difference for me right now, and I am sincerely grateful that you and your team took the time to review my situation so thoughtfully.

Although I need to step away at this stage, I do value what BetterMe offers, and I hope that once I am in a more stable and balanced space, I will be able to return and fully commit to my wellness journey.
Thank you again for your kindness and support.

Kind regards,

Very good app for calisthenics. I feel much better and healthier. And I also lost a lot of weight! Also kudos to customer service since my subscription problem was fixed within 4h. Great response times!

Good workouts,

Great customer service

Enjoyed using the app and the customer service was terrific.

Initially I had my subscriptions purchased directly at BetterMe. At some point I renewed via AppStore subscription. As result my Calisthenics plan and training history disappeared. I opened case with BetterMe suport. Issue got rsolved in a few hours. No issues now. I subscribbed for a whole year. Using this application since September 2024 and just purcharsed next 12 month subscription. It helps me to keep myself in a good shape.