Betmaster is a great site to entertain yourself on they is a great selection of games/providers to pick from. Literally instant withdrawels soon as u click withdraw bang its right there in ur account... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I joined Betmaster today, and before depositing I uploaded my proof of ID and address, in my case a passport and a an official letter from the government. After initially losing my first £35... See more
Company replied
As a valued customer ive never had worse customer service. They have retained 500 pounds unlawfully. They have provided outlandish request for statements over months and month. Aviod they will waste y... See more
Company replied
My account was blocked and money confiscated with no proof. They assume that I made multiple accounts which is not allowed by Terms and Conditions. However I am 100% sure that I didn't and when I trie... See more
Company replied
Company details
Written by the company
BM Solutions GB Ltd is fully licensed and regulated by the UK Gambling Commission (licence number 065699-R-339929-001, granted on 13 January 2025). We are part of an international group of companies that hold remote gaming licences across multiple jurisdictions worldwide, reflecting our commitment to regulatory compliance and operational excellence. At BM Solutions GB Ltd, our customers are at the heart of everything we do. Our mission is to provide experiences that are both entertaining and rewarding. We offer a variety of player tools and educational resources while encouraging engagement that ensures enjoyment is always paired with responsible play. We are dedicated to creating a safe, transparent, and customer-focused environment where fun and responsibility coexist. By blending innovation with integrity, we aim to build lasting relationships with our players and uphold the highest industry standards.e remote gaming industry.
Contact info
United Kingdom
- support@betmaster.co.uk
- betmaster.co.uk/en
You should know
3.0
Average
576 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
***PLEASE PLEASE NEVER USE THIS SITE
***PLEASE PLEASE NEVER USE THIS SITE. PLEASE READ...***
This is not the usual, games dont pay review. This site actually stole my money..They allowed me to deposit £300 and then after asked for verification, which is fine. However, when attempting to provide verification they deleted my account, along with my £300. This was not winni gs, this was just the £300 i deposoted. I contacted them and actually chatted to the person who had been dealing wifh my verification just 10 minutes before, and he said they had no record of my account. I told him I had emails in my inbox of a record of our chat conversation and he would have remembered it anyway as it was 10 minutws before and he then ignored me and wouldnt reply to any further messages....
2 March 2026
Unprompted review
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
Please be assured that Betmaster operates under a UK Gambling Commission (UKGC) licence and follows strict regulatory procedures regarding account verification, account closures, and the handling of customer funds. All funds are handled in accordance with regulatory requirements and our Terms & Conditions.
Unfortunately, without the requested account details, we’re unable to review or investigate this matter further here. We kindly ask you to contact our support team at support@betmaster.co.uk, available 24/7, and provide the necessary information so we can securely review your case.
Kind regards,
The Betmaster Team
Time and Patient in explaining what i…
Time and Patient in explaining what i need to do, Thank you very much. Best services ever had with bookies
2 March 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind feedback!
We’re pleased to hear you are satisfied with our support team and their assistance. Delivering helpful and smooth assistance is very important to us.
If you ever need help in the future, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
I gave 5xstars because they don't mess…
I gave 5xstars because they don't mess about,you play and if you win the funds are sent,no messing about
1 March 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your wonderful feedback!
We’re delighted to hear that you are satisfied with your experience and quick payouts. Providing a smooth and reliable service for our players is always our priority.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Excellent casino and sports app,Loads…
Excellent casino and sports app,Loads of promotions and offers, fast and good customer service 24/7.
1 March 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your fantastic feedback!
We’re delighted to hear that you’re enjoying our platform and services we provide. It’s also great to know that our customer support has been helpful.
If you ever need any assistance, our support team is always available at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Thieves take your deposit then ask for…
Thieves take your deposit then ask for Source of Wealth then purposely fail it so you have lost your money as they dont let you withdraw even though they took the deposit scumbags.
I gave them the 3 months bank statements they asked and still failed my account, absolute scum going to report them to the uk gambling commission straight away.
1 March 2026
Unprompted review
Reply from Betmaster - United Kingdom
Dear Jonathan,
Thank you for your feedback. We’re sorry to hear about your experience.
As a licensed operator regulated by the UK Gambling Commission, we are required to carry out Source of Wealth checks in certain cases as part of our regulatory obligations.
In this instance, the document provided did not contain the necessary information required to verify Source of Wealth, which is why the request could not be approved. Once the appropriate documentation is provided, our team will be able to review the case further.
We can also confirm that your payout has since been completed successfully.
If you would like us to review your case in more detail, please contact our support team at support@betmaster.co.uk.
Best regards,
Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that your experience did not meet your expectations. Please note that all games on our platform operate using certified Random Number Generator (RNG) software supplied by licensed providers and are independently tested to ensure fair and random outcomes in line with our UK Gambling Commission (UKGC) licence.
If you have any concerns or would like us to review a specific case, please contact our support team at support@betmaster.co.uk, available 24/7.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback.
We’re sorry to hear that you’re disappointed with our bonuses. All promotions are offered in line with our UK Gambling Commission (UKGC) licence and are subject to clearly outlined terms and conditions, including eligibility criteria, wagering requirements, time limits, and game restrictions. These conditions are in place to ensure fairness, transparency, and compliance with UK regulatory standards.
We appreciate your feedback, as it helps us continue reviewing and improving our overall offering. If you'd like to discuss your experience in more detail or need any assistance, our 24/7 support team at support@betmaster.co.uk will be happy to help.
Kind regards,
The Betmaster Team
Great so far
28 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your feedback!
We’re glad to hear that your experience has been positive. Our team works hard to provide a smooth, reliable, and enjoyable platform for all our players.
If you ever need assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Awful service
Awful service, I have just been robbed of at least £300 when they turned off cash out for the remaining 50 mins of my bet. Normally I wouldn't see this as odd but considering I had cash out offers up to £200 before the 3rd to last leg won, they should have offered if when the 2nd to last won but no. Typically robbery.
28 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
Please note that cash out feature may not be available at certain times due to various factors. It is not guaranteed and can change dynamically throughout the event. Unfortunately, we cannot influence when cash out will be available.
If you require further assistance, we kindly ask you to contact our support team at support@betmaster.co.uk, available 24/7, so we can help you.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind words!
We’re delighted to hear that our team was helpful and provided the support you needed. Delivering friendly and reliable assistance is very important to us.
If you ever need any help in the future, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
really fun games and paid really quick…
really fun games and paid really quick on my winnings
27 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your great feedback!
We’re delighted to hear that you’re satisfied with our selection of games and transaction process. Providing a smooth and reliable experience for our players is always our priority.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind feedback.
We’re really pleased to hear that you’re enjoying the platform. Promoting responsible gambling is extremely important to us, and we aim to provide a secure environment where players can enjoy betting while feeling safe.
If you ever have any questions or require assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Got a great selection of games
Got a great selection of games, bonuses come in often and what stands out is your withdrawals come in within seconds, would recommend
27 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for your fantastic feedback!
We’re delighted to hear that you’re enjoying our website, and that your withdrawals have been processed timely. Providing a smooth and reliable experience is always our priority.
We truly appreciate your recommendation. If you ever need assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations.
Please be assured that Betmaster operates as a fully licensed and regulated operator under the UK Gambling Commission (UKGC). All account actions — including transactions and verification procedures — are carried out strictly in line with regulatory and legal requirements to ensure fairness, transparency, and player protection.
If your require further assistance, please contact our 24/7 support team at support@betmaster.co.uk. Our team will gladly help you.
Kind regards,
The Betmaster Team
Couldn’t place a bet because the bet…
Couldn’t place a bet because the bet amount wouldn’t go behind the £ sign. Gave up - withdrew funds
27 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience.
As a UKGC-licensed operator, we strive to provide a fair, responsible, and compliant betting environment.
Please note that betting limits are sometimes determined by the sports provider and can vary for different events or sports. Free Bets may also include specific conditions such as minimum odds or restrictions on certain bet types. These ensure fairness and transparency while preventing bonus misuse.
Please contact our 24/7 support team at support@betmaster.co.uk
with more details about the case. We will gladly assist you further.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your fantastic feedback!
We’re delighted to hear that you’ve had a smooth experience on our website. Providing a reliable and enjoyable betting platform is always our priority.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your great feedback!
We’re delighted to hear that you’re enjoying the overall experience and that your withdrawal was processed quickly. Providing a smooth and reliable service is always our goal.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk. We are always happy to help!
Kind regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your kind feedback!
We’re pleased to hear that you find the site easy to use. Creating a smooth and user-friendly experience is always our priority.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
Don't play on this app its a pain to…
Don't play on this app its a pain to enjoy they are blocking account soon you put money in to verify everything income etc....I play a lot but this app is the last to use!!!!
26 February 2026
Reply from Betmaster - United Kingdom
Hello,
Thank you for sharing your feedback. We're sorry to hear about your experience.
As a UKGC-licensed operator, we are required to carry out enhanced due diligence checks, including Source of Wealth verification, when necessary. These measures are in place to ensure a safe, secure, and compliant environment for all customers.
We understand this can be inconvenient and we apologize for any disruption. We appreciate your cooperation, while we were processing your request.
If you require further assistance, please contact our 24/7 Support Team at support@betmaster.co.uk with your registered details.
Best regards,
The Betmaster Team
Reply from Betmaster - United Kingdom
Hello,
Thank you for your positive feedback!
We’re delighted to hear that you had a positive experience with our platform and withdrawals on it. Providing fast and reliable transactions is something we always strive for.
If you ever need any assistance, our support team is available 24/7 at support@betmaster.co.uk.
Kind regards,
The Betmaster Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.