betacraftworkwear.com Reviews 

909
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, mentioning that items are durable, well-constructed, and keep them wonderfully warm and dry during outdoor work. People also love the exceptionally fast delivery service, noting that online orders arrive promptly, website navigation is seamless, and parcel tracking is very convenient. Some reviewers were not happy with sizing consistency, noting unexpected differences between models, specific items being narrow, or difficulties with matching sizes. A few customers also experienced occasional delivery delays or minor stock availability issues when placing their orders online.

What people talk about most

Product

Customers had positive experiences with product, expressing immense satisfaction with the great quality,... See more

Quality

People report positive experiences with quality, highlighting excellent apparel such as warm jackets,... See more

Delivery service

Clients share satisfaction on delivery service, noting exceptionally fast shipping times, prompt order... See more

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with the fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product to wear on wet days as I ride a electric scooter to work everyday. Bought a Betacraft hi viz yellow jacket from Mitre 10 but needed trousers as well. Good that the products are 100%... See more

Company replied

Rated 5 out of 5 stars

Items were an excellent price, of excellent quality and arrived promptly. Also, it is great to be able to purchase from a NZ company. Will definitely purchase from Betacraft Work Wear again, and will... See more

Company replied

Rated 5 out of 5 stars

The interaction with the lovely lady (Pahiatua) and the man (phone) that I dealt with were fantastic Nothing was a problem I had problems with delivery but that was sorted very quickly The quality o... See more

Company replied

Rated 5 out of 5 stars

You did well but the courier made a meal of it & unfortunately the clothes aren't suitable. The polyester is to scratchy for my psoriasis skin & I'm too fat for the TShirt so I will send them to the H... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Betacraft was founded in 1952 by a man with an inventive spirit and a singular goal: to keep New Zealand farmers warm, dry and comfortable. Now into its fourth generation, Betacraft remains a family business committed to producing professional grade, long-lasting gear that can withstand even the most extreme outdoor conditions. Our products are fabricated using the best materials and technologies, cut and sewn by experts to exacting standards, we create high-performance garments that keep you outside for longer. A family business through and through, we’re driven by the desire to help New Zealand’s outsiders, making the outdoors easy every day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

909 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(909)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the item was very good and fast…

the item was very good and fast delivery, i hope i can buy again :))

5 October 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Great to hear of your positive experience, Gino! We aim to make your experience as seamless as possible, so we love hearing feedback like this.

Rated 5 out of 5 stars
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Debbie, thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you love our products and that you're satisfied with the level of service you received.

Rated 5 out of 5 stars

Great service

4 October 2026
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Reply from betacraftworkwear.com

Thanks Jonathan! We're glad to hear of your positive experience and appreciate you taking time to leave us a review.

Rated 5 out of 5 stars

These have been the best worksocks for…

These have been the best merino work-socks for my husband. He has been wearing them for a couple of months and loves them so I’m about to order some more!

3 June 2026
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Reply from betacraftworkwear.com

Thanks for the great review Angella! Great to hear you love our merino socks and we look forward to dealing with you again in the near future.

Rated 5 out of 5 stars

Good quality and great value

Shipping was very prompt and gear is really great value

22 September 2026
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Reply from betacraftworkwear.com

Thanks for the great review Will! - Glad to hear of your prompt delivery also.

Rated 5 out of 5 stars

The delivery is on time

The delivery is on time, it keeps you dry all day long, one thing I complain about is the zipper pull, both easily cracked, but other than that I have no complaint.

21 September 2026
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Reply from betacraftworkwear.com

Joey, thank you for taking the time to leave us such a positive review! We're pleased to hear you're loving your new gear and that it's keeping you dry throughout the day.

We're sorry to hear about the issues with the zipper pulls, and appreciate you bringing this to our attention. I've passed your feedback on to our product team for their reference as we continually look for ways to refine and improve our products.

Thanks again for your feedback and support!

Rated 1 out of 5 stars

I am the chap that called to discuss…

I am the chap that called to discuss the discontinued Drover tops. I purchased another style from you but found the seams at color change annoying. Very disappointed you stopped supplying these.
Regards
Kerry

21 September 2026
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Reply from betacraftworkwear.com

Thank you for your review, Kerry.

As your order is still within our returns period, you're welcome to return the item for a refund, provided the garment is in its original condition with the swing tags still attached.

I have passed your feedback on to our design team for their review, and we apologise that we were unable to support you with the Drover tops you were looking for.

Rated 5 out of 5 stars

Awesome jackets with very quick…

Awesome jackets with very quick delivery with emails all the way through so you know where your package is
Jackets are so warm plus an amazing price
Will buy again

20 September 2026
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Reply from betacraftworkwear.com

Fiona, thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you're satisfied with the level of service you received. If you need anything else in the future, please don't hesitate to reach out. Thanks again for your support!

Rated 5 out of 5 stars

All good

All good. Product as described

20 September 2026
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Reply from betacraftworkwear.com

Just how we like it, thanks Malcolm!

Rated 5 out of 5 stars

Quality where you want it!

So easy to order great pricing and easy tracking system but more importantly great gears and brand! Thanks heaps always reliable!!😊👍🏿

20 September 2026
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Reply from betacraftworkwear.com

Thanks for the excellent review, Neville! At Betacraft we treat all our customers as number 1 priority, so great to hear about your seamless transaction.

Rated 5 out of 5 stars

Awesome customer service ~ looking at…

Awesome customer service ~ looking at you Montana
Thermal long sleved top perfect fit and toasty warm

24 September 2026
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Reply from betacraftworkwear.com

Thanks so much for the great review, Matthew. It was great working with you, and I’m glad we were able to help you out and that you’re loving the Thermal top! Thanks again for the kind words, and please feel free to reach out in the future if you need any further support.

Rated 5 out of 5 stars

Fast accurate service

Fast accurate service

6 September 2026
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Reply from betacraftworkwear.com

Thanks Montgomery! We appreciate you choosing Betacraft and taking the time to share your experience with us.

Rated 5 out of 5 stars

I love products very much

I love products very much. It’s very comfortable.

4 September 2026
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Reply from betacraftworkwear.com

Thanks for your 5-star review, Ram! We’re really pleased to hear you’re enjoying your Betacraft gear and finding it comfortable to wear.

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