betacraftworkwear.com Reviews 

909
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, mentioning that items are durable, well-constructed, and keep them wonderfully warm and dry during outdoor work. People also love the exceptionally fast delivery service, noting that online orders arrive promptly, website navigation is seamless, and parcel tracking is very convenient. Some reviewers were not happy with sizing consistency, noting unexpected differences between models, specific items being narrow, or difficulties with matching sizes. A few customers also experienced occasional delivery delays or minor stock availability issues when placing their orders online.

What people talk about most

Product

Customers had positive experiences with product, expressing immense satisfaction with the great quality,... See more

Quality

People report positive experiences with quality, highlighting excellent apparel such as warm jackets,... See more

Delivery service

Clients share satisfaction on delivery service, noting exceptionally fast shipping times, prompt order... See more

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with the fast,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product to wear on wet days as I ride a electric scooter to work everyday. Bought a Betacraft hi viz yellow jacket from Mitre 10 but needed trousers as well. Good that the products are 100%... See more

Company replied

Rated 5 out of 5 stars

Items were an excellent price, of excellent quality and arrived promptly. Also, it is great to be able to purchase from a NZ company. Will definitely purchase from Betacraft Work Wear again, and will... See more

Company replied

Rated 5 out of 5 stars

The interaction with the lovely lady (Pahiatua) and the man (phone) that I dealt with were fantastic Nothing was a problem I had problems with delivery but that was sorted very quickly The quality o... See more

Company replied

Rated 5 out of 5 stars

You did well but the courier made a meal of it & unfortunately the clothes aren't suitable. The polyester is to scratchy for my psoriasis skin & I'm too fat for the TShirt so I will send them to the H... See more

Company replied


Company details

  1. Clothing Store

Written by the company

Betacraft was founded in 1952 by a man with an inventive spirit and a singular goal: to keep New Zealand farmers warm, dry and comfortable. Now into its fourth generation, Betacraft remains a family business committed to producing professional grade, long-lasting gear that can withstand even the most extreme outdoor conditions. Our products are fabricated using the best materials and technologies, cut and sewn by experts to exacting standards, we create high-performance garments that keep you outside for longer. A family business through and through, we’re driven by the desire to help New Zealand’s outsiders, making the outdoors easy every day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

909 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(909)

190 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Arrived quicker then expected

Arrived quicker then expected

2 July 2026
betacraftworkwear.com logo

Reply from betacraftworkwear.com

Thanks for your great review, Dawn! We're really pleased to hear your order arrived quicker than expected.

We appreciate your support and hope to help you out again soon.

Rated 5 out of 5 stars

Quick and good price.

Quick and good price.

2 July 2026
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Reply from betacraftworkwear.com

Great to hear of your positive experience, Missy! We aim to make your experience as seamless as possible, so we love hearing feedback like this.

Rated 5 out of 5 stars

Arrived in a timely manner

Arrived in a timely manner. Great rain wear that does what it’s meant to do- keep you dry!

30 June 2026
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Reply from betacraftworkwear.com

Thanks for taking the time to leave us a review, Matthew! It's great to hear your order arrived promptly and that your rainwear is keeping you dry. That's exactly what we like to hear!

Rated 5 out of 5 stars

Great quality & service

Quality kit, & a small delivery issue was dealt with quickly with very good communication.
Anzac cookies helped too!

Would buy from these guys again in a heartbeat.

29 June 2026
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Reply from betacraftworkwear.com

Thanks so much for your great review, Keith! We're really pleased to hear you're happy with the quality of the gear and that we were able to get the delivery issue sorted quickly for you.
Thanks again for your support, and we look forward to helping you out again soon.

Rated 5 out of 5 stars

Amazing speed all round

Amazing speed of delivery
Came with the cookies - yum
I got the new gear before the big rain came
And now Im staying dry, such great (and heavy) gear
I've an idea or two on how to improve the gear even further

28 June 2026
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Reply from betacraftworkwear.com

Thanks so much for the awesome review, Adrian! We're so pleased your gear arrived in time for the big rain and is keeping you dry. It's great to hear you enjoyed the Anzac cookies too!

We're always looking for ways to improve our gear, so if you have any ideas please contact us by emailing support@betacraftworkwear.com as we'd love to hear them.

Rated 5 out of 5 stars

Easy to use website

Easy to use website, very quick delivery and great communication.

28 June 2026
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Reply from betacraftworkwear.com

Thanks for the excellent review, Graeme! At Betacraft we treat all our customers as number 1 priority, so great to hear about your seamless transaction.

Rated 3 out of 5 stars

Great gear

Great gear but unfortunately the new leg zips leak quite bad.

23 June 2026
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Reply from betacraftworkwear.com

Thanks for your review, Tessa. We're pleased to hear you think the gear is great, but we're sorry to hear that you seem to be experiencing an issue with the leg zips leaking

We haven’t made any recent changes to the leg zips, and this certainly isn't something that should be happening. We’d appreciate the opportunity to look into this further and get it sorted for you.

Please reach out to our team at support@betacraftworkwear.com with your details, and we’ll be happy to help.

Thanks again for taking the time to share your feedback.

Rated 5 out of 5 stars

Great outdoor gear

Great outdoor gear, fantastic service, regular delivery updates with prompt delivery.

23 June 2026
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Reply from betacraftworkwear.com

Thanks for the positive feedback on our quick service, Dan. Appreciate your support. Please let us know if there is anything else we can assist you with.

Rated 5 out of 5 stars

Senol

Easy to buy one piece for myself and one piece for the wife.
Came to us within 2 days.

21 June 2026
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Reply from betacraftworkwear.com

Thanks for the great review Senol! - Glad to hear of your prompt delivery also.

Rated 5 out of 5 stars
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Reply from betacraftworkwear.com

Thanks for the positive feedback on our quick service, Jan. Appreciate your support. Please let us know if there is anything else we can assist you with.

Rated 5 out of 5 stars

Very good quality fabric

Very good quality fabric, nice fit and comfortable.
Received nice compliments at work with my new shirts.

18 June 2026
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Reply from betacraftworkwear.com

Enslin, thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you're loving your new shirts. If you need anything else in the future, please don't hesitate to reach out. Thanks again for your support!

Rated 5 out of 5 stars

Amazing products

Amazing products, have purchased many clothing items now.
Excellent value for money

17 June 2026
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Reply from betacraftworkwear.com

Thanks for your positive review, Marie! We’re glad to hear you’ve been enjoying your Betacraft gear and appreciate your continued support.

Rated 5 out of 5 stars

Fast and high quality

I ordered my wet weather gear online and not only did it come quickly, but it is great quality. I have stayed dry through the wet weather.

17 June 2026
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Reply from betacraftworkwear.com

Thanks for the great review Nat! - Glad to hear of your prompt delivery also.

Rated 5 out of 5 stars

Nice gumboots

Nice gumboots. fairly light and comfortable to wear and keep your feet surprisingly warm. some insoles would probably make them a bit nicer. I wanted some gumboots that were comfortable to wear for walking long distance putting up cattle hot wires and so far have been pretty pleased with my purchase. dispatch was pretty prompt too. Cheers.

12 June 2026
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Reply from betacraftworkwear.com

Thanks for your review, Jesse! Great to hear your gumboots are serving you well. We appreciate your feedback and thanks for choosing Betacraft!

Rated 5 out of 5 stars

Total satisfaction!!

The interaction with the lovely lady (Pahiatua) and the man (phone) that I dealt with were fantastic Nothing was a problem I had problems with delivery but that was sorted very quickly The quality of the products that I purchased pants/sweat tops both male and female are fantastic They do what they say...keep you dry and warm! My husband would like the cord in pants to be abit longer to be able to tie proper knot Apart from that Perfect Would and have recommended your products

7 June 2026
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Reply from betacraftworkwear.com

Thanks so much for the lovely feedback, Sylvana — it was great to help you out when you called in. Really pleased to hear we could get the delivery issue sorted quickly and that you’re happy with the quality and performance of the gear. Thank you for sharing your comments on the drawcord in the pants, I’ve passed your feedback onto our product team as they love hearing feedback like this so we can continue to improve our products. If you need anything else in the future, please don’t hesitate to reach out. Thanks again for your support!

Rated 4 out of 5 stars

The service was amazing

The service was amazing, it was delivered in less than a week, the only slight issue was that the stocks weren't updated when i ordered so i had to pick something else, but other than that it was great.

10 June 2026
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Reply from betacraftworkwear.com

Thank you for your positive review, Yvanah. Really appreciate your feedback, and thanks for your understanding with the stock issue at the time of ordering. Glad your order arrived quickly, and I hope your rugged jacket is serving you well. Thanks again for your support!

Rated 5 out of 5 stars

Perfect clothing

Well designed and constructed clothing that fit me perfectly
The companys service is amazing I have recommended this clothing to many now .

8 June 2026
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Reply from betacraftworkwear.com

Peter, thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you're satisfied with the level of service you received. If you need anything else in the future, please don't hesitate to reach out. Thanks again for your support!

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