Bestwallet 

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Rated 1 out of 5 stars

Suddenly the account deactivated. Without reporting, reason. I can't do anything anymore. Chat support service also disabled. It doesn't work anymore. Disappeared... As in the most classi... See more

Company replied

Rated 1 out of 5 stars

Just another scam wallet. Cannot send cryptos, cannot swap crypto. Cannot do anything. EDIT: i am not stupid monkey, i can see that i need to have those shitty shitcoins for gas (which you people de... See more

Company replied

Rated 3 out of 5 stars

When the market started to heat up again I moved some funds into Best Wallet instead of leaving everything where it was. I wanted to actually control things this time, especially after watching how ch... See more

Company replied

Rated 3 out of 5 stars

I like Best Wallet but I feel like the app still feels like it’s maturing. The token swap feature works, but sometimes the fees aren’t super clear until the last step, and that’s a bit annoying when g... See more

Company replied


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Rated 5 out of 5 stars

Very swift response time from helpdesk!

The wallet is very basic and I don't know yet about their safety protocols. But their help desk was very quick to respond and kept responding swiftly until my issue was solved. An issue created by another platform. Not by best wallet. So kudos to them. Normally these online platforms never respond, so I was pleasantly surprised.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

Another scam wallet?

Has anyone been able to download this app from playstore in the last month? Waiting this long to download an app I have my assests in is highly ridiculous and unacceptable. I just hope I did not fall for a scam wallet.

1 July 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Oluwatosin, unfortunately, this is something that’s outside of our control. However, we’d be more than happy to help you with any other issues or difficulties you’re experiencing with your Best Wallet app. Please feel free to share the details with us at contact@bestwallet.com, and our team will gladly assist you.

Rated 1 out of 5 stars

Has anyone reported this to the…

Has anyone reported this
to the feds? Can they do anything? How many presale scams can these losers keep pumping out to steal money from people?

27 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Ryan! Please note that the upcoming tokens or early-stage projects listed in the Best Wallet app are separate from Best Wallet itself. We would love to take a look at the issue you're having. Please reach out to our customer support team at contact@bestwallet.com and we'll assist you.

Rated 1 out of 5 stars

Tokens disappear claims don't work this…

Tokens disappear claims don't work this is just a big scam.

4 June 2025
Unprompted review
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Reply from Bestwallet

Hi there, we're sorry to hear that you are facing difficulties claiming your tokens! After a presale token you've purchased gets launched, you'll need to claim it from the project's official website. Once you make your claim and import the token's contract address into your view, you'll be able to start trading your new tokens. If you're still struggling with getting your tokens into your wallet, please contact our support team at contact@bestwallet.com and they will be happy to assist further.

Rated 1 out of 5 stars

Pump and dump

A L’INTENTION DE BEST WALLET: Si votre "vérification rigoureuse" laissait passer un pump & dump moisi, alors soit vous êtes incompétents, soit complices — dans les deux cas, fuyez cette daube.

24 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Mickael, please provide us with more information on the issue you've encountered. We'd be more than happy to help resolve any doubts, so please contact us at contact@bestwallet.com.

Rated 1 out of 5 stars

This is what happened to me yesterday…

This is what happened to me yesterday when the presale Solaxy went live for claiming. I had purchased 1.2 million tokens and staked them, which was a big mistake. I had total rewards of a little over half a million. I opened the Best Wallet app to claim, and to my surprise, I saw that the tokens were already claimed in the wallet app. So I decided to move the Solaxy tokens to another wallet, and before I could make the transfer, they were stolen again. I have always believed that BEST WALLET runs these scams regularly. I have two more presale purchases with this company, and this, too, will be stolen like the other six presale investments I have made with them. Never trust their responses when they reply asking you to create a ticket, because then you're targeted. Rest assured, they will never respond to the countless emails. They are a 100% scamming company. I will never recommend anyone to be a part of these scammers.

24 June 2025
Unprompted review
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Reply from Bestwallet

Hi Gladwyn, we’re sorry to hear about the issues you’re experiencing! Our Support team has replied to you in your ongoing ticket — please feel free to get back to them at a time that’s convenient for you so they can assist you further.

Rated 1 out of 5 stars

This is fraud app

This is fraud app
At the time of claiming your token it will it allow you to claim.
It’s a scam app
Customer serviced rep will tell you that your wallet is hacked and you lost all your tokens we are sorry

23 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Kapil! When claiming your tokens, you can try accessing the project's website from a PC/ desktop browser and making your claim that way. If this doesn't help, please send us an email at contact@bestwallet.com and we'll help you get your tokens into your wallet!

Rated 3 out of 5 stars

Presales offer promise but never deliver

Best Wallet is great as a wallet. While pre sales appear to offer a great opportunity for early rewards, I have never made any profit in Best Wallet promoted presales. The people that truly make the profit are, surprise, the creators of the pre sales token, yes they are scammers in plain sight. They will get the opportunity to sell the tokens before us retailers thus taking peak profit and we get the scraps which is less than you invested. It engenders excitement, a short term dopamine hit like any gamble but there is only one winner, the house! None of these presale tokens have gone on to do anything spectacular. My advice, don t waste your money, just buy Bitcoin, Link, Ondo, Etherum during the dips and hold. Anything that promotes 100x this and that, who cares, ignore such claims you won t win time and time again.

24 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Clark! Please note that each upcoming token listed in the Best Wallet app is managed by its own team and is independent from Best Wallet itself. Newly released tokens can be highly volatile, with prices determined entirely by the market — we have no influence over token prices. If you need any further assistance, please contact our Support team at contact@bestwallet.com — they’ll be happy to help!

Rated 1 out of 5 stars

They don’t reply to tickets no support

I sended a ticket 1 week ago and still haven’t receive a reply lol. What a joke. Must be a scamming company. I asked in my ticket why i don’t see the sell options in my dashboard

11 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Vincent! We apologize for the delay in getting back to you.
We understand how frustrating it can be not to receive timely support, and we truly appreciate your patience. At the moment, we’re experiencing an unusually high volume of inquiries, which has led to longer response times than usual. Rest assured, our team is actively working to address this, and we’ll get back to you as soon as possible.

Rated 1 out of 5 stars

THIEVES

THIEVES. These guys are set up to steal your money. They have stolen thousands from me across multiple tokens. Tokens just disappear from your wallets. Do not engage, they are scammers.

IGNORE THEIR RESPONSES - they never reply on their emails. They’re scammers and have stolen thousands $.

Best wallet - if your sincere, give me your legal contact details as I have been requesting for 4
Months so we can deal
With this in court.

9 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Max! We’d be more than happy to assist you with any issues or difficulties you’re experiencing with the Best Wallet app. Please share the details with us at contact@bestwallet.com, and our team will be glad to help.

Rated 1 out of 5 stars

This should be called worst wallet

This should be called worst wallet. It easy to receive your money but try getting your money back. Support doesn't answer. It has over $600 of my moneyETH that it won't send to another wallet it says it's an error. Don't buy or the join the cryto presale don't send your money if there are any attorneys out there with a class action please contact me . They should not be doing business and it's a scam. I have contacted support numerous times and it crickets. Trust pilot you should investigate. They are a scam . Do Not Send Your Crypto to this wallet or you'll never see it again. I have emailed them going on 2 weeks now

Then you should probably check your reviews. You have a 2.2 r a ting for a reason. I sent the information you requested in an email per your email last night so not sure why you're asking for tge info again....probably should l d look for that email and fix the problem or read the reviews and fix the problem. I just want the problem fixed. You can easily receive money but sending it is the problem .... fix that...also per my earlier email l will write to every article that is written about best wallet and tell them how you are scamming people.

13 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Tamara, we apologize for the delay in response. We're currently experiencing a high volume of inquiries, which has created a backlog. We're not aware of any issues with our send feature. If you're having trouble, please send us a screen recording and your phone's specifications in your ticket, and we'll escalate it with our product team. Our team will get to your ticket as soon as possible, and you’ll be assisted accordingly.

Rated 1 out of 5 stars

There are many fake reviews here

There are many fake reviews here, espescially, thoose with only 1 reviews, dont trust them. Best wallet is 100 % scam, and thoose presales, all are scams.

31 May 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi there! We're here to help with any issues or concerns you might have with the Best Wallet app. Just send the details to contact@bestwallet.com, and our team will gladly assist you.

Rated 1 out of 5 stars

SCAM

SCAM!

Never buy pre sale tokens,
Best Wallet cooperates with all of them.
When the new tokens are released you have to pay gas fee and the value drops immediately.
You can't even sell, just exchange them for another token..

If you contact them it takes weeks before you get a response, and don't even try to contact them trough Telegram.
There they try to scam you out of more money..

25 January 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Thomas, please note that the upcoming tokens or early-stage projects listed in the Best Wallet app are independent of Best Wallet. These tokens can be highly volatile, and their value may fluctuate significantly—rising, remaining stable, or decreasing. We strongly recommend conducting your own research before making any investment decisions. Additionally, gas fees are standard network costs required to process and validate transactions on blockchain networks. If there’s anything else we can assist you with, feel free to contact our support team at contact@bestwallet.com. We're happy to help!

Rated 1 out of 5 stars

If I could give it no stars I would

If I could give it no stars I would!

The presale I bought 10,000 meme index I paid £275 and staked them for 600% rewards. A week after they go live it wants me to have £40 in ethereum to pay the blockchain to send them to my wallet. On that day I could buy 10,000 tokens directly on best wallet for £10.

So I lost the £275 I put in to start and the £40 to “claim”

The presales are a scam avoid at all costs.

The 5 star reviews you see are not genuine.

I put £35 on mind of Pepe in the presale, same issue.

Sadly I spent over £1200 on these presales and I’m sure it will be the same for the rest of these tokens…. AVOID!!!!!!

12 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Damian, please note that the upcoming tokens or early-stage projects listed in the Best Wallet app are separate from Best Wallet itself.Tokens in these early projects can be highly volatile, and their value may fluctuate significantly—either increasing, remaining stable, or decreasing. We recommend conducting your own research before making any investment decisions.

Rated 1 out of 5 stars

Trying to recover BTC from the Wallet…

Trying to recover BTC from the Wallet now for 2 month. Customer service answers every two weeks and is saying now that my account was deleted!

10 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Thomas! Best Wallet is a non-custodial wallet, which means you have full control over your cryptocurrency. You receive a unique set of codes called a private key, which only you know. Because of this, we cannot delete your wallet. You are 100% responsible for keeping your private keys safe. If you lose them, you will lose access to your funds permanently. If you’d like us to double-check the issue, please contact our support team at contact@bestwallet.com, and they’ll be happy to assist you.

Rated 1 out of 5 stars

I believe this is a scam!!

I believe this is a scam!!! As i researched, i've found so much suspicious things showing up on Best Wallet.
In crypto world, those are clear sign of fraud and scam. Please avoid this, it is most likely a scam wallet.

9 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Yuharto, could you provide further details on the problem you're experiencing so that we can assist you? Reach out to us at contact@bestwallet.com, and we’ll resolve any issues you may have!

Rated 1 out of 5 stars

Scam

The founds are gone.they didnt answer nothitng...they Just točk the money....best wallet is sam SCAM

9 January 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Tine, if you could share more specifics about the issue you're having, we'd be happy to assist. Please reach out to us at contact@bestwallet.com, and we'll address any questions or concerns you may have.

Rated 1 out of 5 stars

Worst Wallet- Can’t Claim Tokens after Pre-sale

Bought Mind of Pepe using Best wallet during presale. When the token went live on 6/3/25 I was unable to claim my tokens. I kept getting an error, so I finally opened up a ticket. It’s been three days. I’ve seen no resolution and I keep on getting from customer support it’s been escalated, as soon as I get a status update I’ll let you know, the product team is working on it, but in the meantime, I have no access to my tokens and have no control or ability to sell. Unfortunately, I have other pre-sales tokens with Best wallet I bought through this wallet that haven’t gone live yet and I’m stuck until the token goes live and I can claim and move my coins. I’m hoping I don’t have the same problem. So my warning is as tempting as it is to buy tokens that are associated with best wallet in the upcoming token section of the wallet, understand that you could potentially have the same problem that I have and not be able to get your money.

3 June 2025
Unprompted review
Bestwallet logo

Reply from Bestwallet

Hi Philip, please note that the upcoming tokens or early-stage projects listed in the Best Wallet app are independent of Best Wallet itself. Our team is actively working to resolve the issue you’re experiencing and will get back to you in your ongoing conversation as soon as possible.

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