We booked a trip up the Mekong on RV Mekong Princess without knowing your company. Not only was the Cruise one of the most amazing experiences we have ever had, totally first class. Janet Tran was ex... See more
Company replied
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We booked a trip up the Mekong on RV Mekong Princess without knowing your company. Not only was the Cruise one of the most amazing experiences we have ever had, totally first class. Janet Tran was ex... See more
Company replied
I can completely recommend Best Price Travel, we booked a 7 day Mekong River cruise and a 3 day Halong Bay cruise. Rosie Nhung organised both for us including transfers and nothing was too much ha... See more
Excellent from start to finish! Our agent, My Uyen, was extremely helpful throughout the whole process, from booking the tour to our last day abroad! Booked everything as requested and planned a very... See more
Company replied
I was very lucky to find Best Price Travel. The experienced agent Rosie looked after everything at a fantastic price. The cruise i booked canceled the day before we were due to cruise !!! I was co... See more
!!! Warning: We have no affiliation with bestpricetravel.com.au (an India-based company). Bestpricetravel.com is a Vietnam-based company that is independently owned and operated. Established in 2010, BestPrice Travel is one of the leading travel companies in Southeast Asia. It specializes in high-quality tours and customized travel experiences. We focus on delivering exceptional private and flexible group tours across Vietnam, Laos, Cambodia, Thailand, and Myanmar — all with the Best Price Guarantee. At BestPrice Travel, we are committed to providing reliable services, personalized support, and genuine value to every traveler
11th Floor, Vinaconex Diamond Tower, 459C Bach Mai Street, Bach Mai Ward, Hanoi, Vietnam, 100000, Hanoi, Vietnam
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I recently returned from Vietnam. It was a wonderful trip, and I highly recommend visiting the country. I also recommend the company that made this trip such a success, Best Price. They are outstanding professionals who handle any situation with great speed and efficiency. You will never feel alone. I have traveled almost all over the world, and I can say sincerely that I have never come across an agency like this one. Without any doubt, it was the best I have ever worked with. They plan and accompany you throughout the entire trip, whether it is a private journey or a group tour (there were three of us).
I would like to mention Janet in particular. Janet never let us down. In addition to being a delightful person, she is an exceptionally professional individual with a strong focus on the customer. She was always attentive to us and quick to resolve any issue. Developed the best itinerary for our trip, and everything went smoothly without us feeling any stress.
MUITO OBRIGADO!

Reply from BestPrice Travel | Asia Tour & Cruise Experts
We Booked the Vietnam Gourmet Tour as they had a great selection of Hotels and Tours. We booked direct from the UK. Everybody was super helpful and adaptable to our needs. On the tours we found all of the guides to be really helpful and adaptable where needed. They seemed to be really interessted in making usre that we had a goood time.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
Anna was so helpful and efficient in helping me book my Mekong river cruise on the Mekong Princess. She was extremely responsive, warm and friendly. She answered all my questions and got me a great price, and the cruise was absolutely fabulous. One of the best experiences I've had.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
I had a wonderful friendly trip planner, Anna, BestTravel kept me up to date with any flight, hotel, or weather changes. I was never caught off guard or surprised. Each plane ride always had a taxi driver waiting for me. I made my currency exchange on time and woke up to breakfast and a hearty lunch. It was always reassuring to have a knowledgeable person ready to answer my questions about Vietnam.
I even asked me friend to join me on my vacation and Anna helped us in arranging it.
In the end my 16 days in vietnam went by so fast I can't believe that I am returning home.
If you are making this trip, feel free to describe what you are looking for and they will give you the best advice for what tour to sign up for. Vietnam is a hidden gem.
Also of note, Anna is very responsive if you contact her you will get a response in less than an hour. I flet bad when contacting her on her day off, but she doesn't mind. That's how committed she is to her work and to her clients happiness.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
Absolutely everything. Starting with the cabins, the scenery, staff, food, drinks, activities… everything deserves a 10

Reply from BestPrice Travel | Asia Tour & Cruise Experts
Best Price helped us with virtually all the arrangements for our 2.5 week trip through Vietnam and Cambodia. They arranged drivers, hotels, interior flights, and day trips. They even helped us book a 7-day river cruise through another company, and arranged our E-visas for Vietnam. Everything ran smoothly, tours and tour guides were good - we did all private tours and customized where we wanted to go. Only one issue involved a flight time being changed without our knowledge, which caused the inconvenience of an extra long wait in the airport. Best Price didn't know how it happened, however they changed our drivers pick-up time for us and also compensated us with a free street-food tour in Ho Chi Minh City to make up for the inconvenience. All in all, everything was great and it was stress-free for us knowing everything was arranged in advance. All the tours we took were very enjoyable. I would highly recommend this company

Reply from BestPrice Travel | Asia Tour & Cruise Experts
Great experience with Janet - great communication from start to finish

Reply from BestPrice Travel | Asia Tour & Cruise Experts
Great communication from booking to going on cruises
Was kept updated at all times
Questions answered quickly
Special mention for Zoe
Smooth payment
No hidden costs

Reply from BestPrice Travel | Asia Tour & Cruise Experts
We spent 15 days i Vietnam with BestPrice Travel on a roundtrip. Coordinator was Janet. The trip was fantastic. Very well planed and superfriendly staff/drivers and guides. Beautiful hotell and perfect service. Highly recomended trip.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
I booked a 5 day tour of Hanoi with Moon at BestPrice Travel and would highly recommend her services! She was very responsive and professional and the booking was done efficiently. We thoroughly enjoyed the experience - it was memorable, well-organized, and service was excellent. The overnight Ha Long Bay cruise was definitely a highlight of our trip, as it was surreal to experience the sunset and sunrise aboard the Mon Cheri cruise.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
We used BPT for our 20 days in Vietnam, Cambodia and Laos.
They were amazing . Our contact was Hang Moon, was very responsive and professional.
The trip went very smoothly, all our connections were spot on and our differnt guides were fun and knowledgeable.
Beautiful part of the world . We would love to go back and we would definitely work with Hang and BPT again.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
I found myself in Vietnam booking for 3 people Emperor Cruise in Ha long bay. It was really on a 1 day notice and we were in Nihn Binh. I book on Best price travel on the run, with "we'll figure things out approach". Then Janet, from Best Price Travel, texts me on what's app and I found whatever everyone needs: fast communication, understanding, kindness and even patience on some side enquiry to guide us on our broader trip. We could arrange transports from Ninh Bihn and then to Hanoi, and grant overall best experience (I could also provide feedbacks to Emperor Cruise to get their experience to another level, on par with the beautiful imperial wooden boat with Vietnamese sails). All worked out perfectly, but Janet empathy made the difference! Will call you back next time I am in Vietnam!

Reply from BestPrice Travel | Asia Tour & Cruise Experts
We booked a 7 night cruise to Cambodia and guided trips either side through Rosie Nhung at BestPrice who was excellent. I'd definitely use her again.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
Very friendly and professional.
Great and fast communication.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
A great booking experience.
I got in touch with Best Price in early May 2025 to book a Mekong Cruise from 2 - 9 October 2025. From the start Janet was very helpful and understanding. She made the booking process easy and kept in touch regularly, even after my party had boarded the cruise and again after it was over to ensure everything went well. This is true customer service. I would recommend this company to everyone. Thank you again Janet!

Reply from BestPrice Travel | Asia Tour & Cruise Experts
My wife and I booked a one-week downstream cruise from Siem Reap to Ho Chi Minh City, plus excursions to Angkor and Cu Chi. The entire experience was absolutely first class. Rosie from Best Travel always answered quickly and to the point, always friendly, always solution oriented. All the guides contacted us via What's App one day before so we always had the right contacts and could ask all relevant questions in advance. Even when our original cruise (upstream) got cancelled by the cruise company Rosie was very swift in finding an alternative solution that suited our schedule, and she got us some nice extras. In the end we sailed on The Jahan which in my view is by far the nicest ship on this part of the Mekong. Just imagine a ship like in 'Death on the Nile'. Perfect cabins, perfect crew, perfect food and two excursions per day all included. We have done many cruises but this one was head and shoulderd above the rest. The excursions to Angkor and Cu Chi were also perfectly organized with clean and comfortable buses and very knowledgeable friendly guides. . Also booking, payments and the reimbursements from the canceĺled cruise all worked flawlessly.
All in all I highly recommend Best Travel and Rosie

Reply from BestPrice Travel | Asia Tour & Cruise Experts
Best and trustworthy service from MIA NGUYEN BESTPRICE

Reply from BestPrice Travel | Asia Tour & Cruise Experts
With the expert advice and guidance from Zoe I was able to navigate my travel experience from Sapa to Old Town Hanoi without any major obstacles even with the less than ideal weather. Multiple travel plans had to be made during my vacation and never a hiccup or delay in the experience.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
We went on the Mon Cheri haylong bay cruise, and it was very special. MIA NGUYEN organised this for us, and everything was very easy and well organised, she even arranged with the crew to arrange some extra bits for our honey moon, which was amazing !

Reply from BestPrice Travel | Asia Tour & Cruise Experts
Mia Nguyen organised my culinary tour of Vietnam. Mia kept me informed of all the stages of the holiday and was in close contact with me. She ensured that everything was good for me as it was a solo holiday and there was an only me. I enjoyed the food in every city. All my guides were fluent in English. I thoroughly enjoyed my tour.

Reply from BestPrice Travel | Asia Tour & Cruise Experts
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