Best2serve Reviews 

The lady I spoke to was incredibly patient and knowledgeable

Easy to contact. Provided updates. Repair fine!

call handler was professional, patience and worked with our limited knowledge.

The customer service agent I talked to was extremely polite patient and knowledgeable and sorted out the problem I had with my printer very efficiently.

Could not log in after buying warranty, kept telling me to buy the warranty again?

Very helpful human agent.

I was struggling with a technical issue with my HP printer. HP support was excellent in accessing my computer and solving the problem. He advised I should upgrade my computer to windows 11 but I decided to buy a new computer instead which I received one day after purchase, excellent service.

I'm over the moon with the way the process was handled start to finish and even more so that I didn't lose all my precious images, videos and data. My laptop had only just passed a year old, always well looked after when it stopped charging. The team collected and repaired my laptop, fixing every issue I had and most importantly preserving my data. I'm so thank full and in debt to them as it included my daughters full pregnancy journey and birth!

Thank you to you all!! Words cannot express how happy I am

The level of service provided by HP Support has always been great and understanding

I called ur advisor and it was a lady who picked my call and after few details she pushed me to curry’s technical team and with an 30 minutes of long call they confirmed I was misguided and they advised me to ring hp again.
This time I got a man advisor took my call and he tried few options and then asked me to set up a time to boot my software via online help where I refused and requested him to take my laptop in and repair it at your centre , which he did.

I would give this zero star rating if I could. I paid upfront for an engineer to look at my HP printer which WAS WORKING with a USB cable but which had lost its internet connection. The engineer went through the same actions that I had already completed then 'hid' the printer. Next thing.. everything lost.. no way to go back to previous step.. 'You'll have to buy a new printer.' When I asked for a refund, I was given a number to call. The lady on the end of that call was unbelievably rude and unhelpful, kept saying that I had the wrong reference number when I was using the number from the service call.....AWFUL experience. I wrote to HO to complain. NO response. No refund. Just an email to say that they had closed the case. AWFUL. AWFUL.

Clear, accurate instructions on the renewal process and the costs.

Quick and painless transaction at a reasonable price.

Help provided over the phone to find fault was a new ink cartridge was faulty. A replacement was sent in the post.

Direct person to person contact with a skilled operator, immediate action to solve the issue after listening carefully. Then solving in a structured manner

The advisor was a complete waste of time it was like talking to a robot.
Usually the advisor's are really helpful.

I purchased the HP Care Pack (1 year) in November but provided evidence that the Laptop was purchased and collected in January '26 so the warranty start date needed amending. To date I have had no response whatsoever to two online requests for assistance.

They have not fixed the problem, they promise to contact me on Friday last they did not. I tried to ring them on the number they gave me and after -2 attempts to ring them, no answers. I still have a laptop and printer that doesn’t work and wonder if I’ve been scammed.