Bennetts Reviews 

28,032
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 7,378 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the competitive pricing and excellent value, finding the process hassle-free. Many highlight superb communication and the ease of navigating the website and renewal system. Reviewers frequently commend staff and customer service for being helpful, patient, knowledgeable, and professional, often appreciating the ability to speak with a real person. However, some customers noted that renewal prices were not always the most competitive or sometimes increased significantly. A few also felt initial customer service interactions could be challenging, mentioning long wait times or needing to repeat information.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many finding competitive and affordable options, often... See more

Service

Users describe positive interactions with service, often highlighting the helpfulness and efficiency of the... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, knowledge, and efficiency in... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the ease of dealing with... See more

User experience

Consumers find the user experience to be positive, often describing it as easy to deal with and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

In an ever increasing digital world,it is sometimes still prudent to speak with a real human!Today was a classic example that solved a complex insurance upgrade in a matter of minutes by speaking to a... See more

Company replied

Rated 5 out of 5 stars

easy to navigate through site and conclude policy business. Haven't needed to raise a claim (hopefully never will) so can't state anything about this, though I expect Bennetts will be as professional... See more

Company replied

Rated 5 out of 5 stars

A good company that you can rely on for competitive prices. People think they can get insurance and coverage elsewhere. Never dismiss Bennetts, you'll be surprised. Thanks again for hassle free and af... See more

Company replied

Rated 5 out of 5 stars

Yet again, Bennetts delivers! Clear and timely updates, superb communications, a terrific price and top value for money, a delight to dela with and a nice selection of 'extras' to make me feel valued... See more

Company replied


Company details

  1. Insurance Broker
  2. Insurance Agency
  3. Insurance Company
  4. Motorcycle Insurance Agency

About Bennetts

Written by the company

Established in 1930, Bennetts helps provide the premium level of cover riders expect from a leading UK insurance company. We find motorcyclists the best price from our panel of insurers on classic and modern machinery with insurance policies that include an expert 24-hour claims service, 90 days European cover, the ability to ride other bikes and allow the most common modifications included as standard.

For riders that insure directly with us, they can also enjoy free membership to BikeSocial; the unique discounts, experiences, competitions and advice platform. Anyone buying Bennetts motorcycle insurance through an insurance comparison website can also access BikeSocial for the price of £60 for 12-months access.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

28K reviews

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4.7

All reviews

(28,032)

6,984 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quick decision and polite staff.

Quick decision, polite staff

6 July 2026
Bennetts logo

Reply from Bennetts

We're so pleased to hear that you had a positive experience and found our staff to be polite. Thank you for your kind feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Renewal made so easy and without any…

Renewal made so easy and without any fuss

6 July 2026
Bennetts logo

Reply from Bennetts

We're glad to hear that your renewal was easy and without any fuss. Thank you for your positive feedback; we appreciate it greatly.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Easy to sort cover needed

Actually being able to get through to someone on the phone which is a novelty these days.
Helpful guy on the phone.
Got the cover I needed at a good price.

6 July 2026
Bennetts logo

Reply from Bennetts

We're so pleased you were able to connect with our team easily and found them helpful. We're delighted we could provide the cover you needed at a great price.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

A very low and competitive price

A very low and competitive price.
Friendly and efficient staff and patient phone operators with my many questions.

6 July 2026
Bennetts logo

Reply from Bennetts

We appreciate your positive feedback! We're delighted to hear you found our prices competitive and our staff friendly, efficient, and patient with your questions.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Great to deal with and competitive…

Great to deal with and competitive prices.

6 July 2026
Bennetts logo

Reply from Bennetts

We appreciate your positive feedback. We're glad you found our service great to deal with and our prices competitive. We value your review.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars
Bennetts logo

Reply from Bennetts

We appreciate your positive feedback. We are glad you had a great experience with a member of our team.

If you ever have any questions or queries, you can always contact us via our webchat service where we would be happy to answer.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 4 out of 5 stars
Bennetts logo

Reply from Bennetts

We appreciate your kind words about our service. We're delighted to hear you had a very good experience with us. If you ever have any questions or queries, please don't hesitate to reach out.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars
Bennetts logo

Reply from Bennetts

We're delighted to hear that you found our process easy and our staff polite. We appreciate your positive feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Straight foward and easy to follow very…

Straight foward and easy to follow very good price

9 July 2026
Bennetts logo

Reply from Bennetts

We appreciate your positive feedback! We're delighted you found our process straightforward, easy to understand, and our pricing very good.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars
Bennetts logo

Reply from Bennetts

We're happy to hear you found our product simple and cost-effective. We appreciate your positive feedback.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Great customer service with competitive…

Great customer service with competitive prices, one of my top choices for my bike insurance. Well done Bennetts!!!

21 May 2026
Bennetts logo

Reply from Bennetts

We're so pleased to hear you've experienced great customer service and competitive prices, and that we're one of your top choices for bike insurance. Thank you for your positive feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 2 out of 5 stars

Policy amendment fee…

Overall no real complaint about Bennetts insurance. The only issue I have is the £32 admin fee attached to policy amendments. Considering 90% of the work is carried out by the customer via online form filling, this fee is basically piracy.. if you take out Bennetts insurance.. be sure you dont need to amend your policy.

13 July 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Thank you for your review and for your positive comments about your overall experience with Bennetts Insurance.

We appreciate all customer feedback and understand that aspects of managing a policy can sometimes be frustrating. Your comments have been noted and will be shared with the relevant teams.

Thank you again for your support and for choosing Bennetts

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Excellent

Got 3 bikes insured at a good price 👍

10 July 2026
Bennetts logo

Reply from Bennetts

We're happy to hear we could provide a good price for your three bike insurance policies! Thank you for your positive feedback.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Easy process

Easy process. Good value.

5 July 2026
Bennetts logo

Reply from Bennetts

Thank you for your fantastic review.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 4 out of 5 stars

Used you before years ago

12 July 2026
Unprompted review
Bennetts logo

Reply from Bennetts

We appreciate you returning to us and thank you for your review.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars
Bennetts logo

Reply from Bennetts

We appreciate your positive feedback. We're glad you found our service simple, stress-free, and well-priced. Thank you for taking the time to share your experience.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Very easy to renew after receiving a…

Very easy to renew after receiving a very competitive renewal quote

4 July 2026
Bennetts logo

Reply from Bennetts

Hi Vinny,

We appreciate your positive feedback! We're glad you found it easy to renew after receiving a very competitive quote.

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. Reasonable prices.

10 July 2026
Bennetts logo

Reply from Bennetts

Hi
We are so happy to hear that our service was fast and efficient for you. We always aim to provide reasonable prices for our valued customers. Thank you for your wonderful feedback!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

Rated 1 out of 5 stars

Initially I received a very competitive…

Initially I received a very competitive quote and was happy to proceed. I was then asked for further documentation which I supplied immediately. Then I kept receiving messages informing me that I had to provide the requested information or my insurance would be cancelled. I attempted to resubmit the information but I was unable to as the system could see that I had already submitted them! I have since received a notification of the cancellation of my insurance with a fee almost equal to the entire policy! Absolute shambles of a company.

13 July 2026
Unprompted review
Bennetts logo

Reply from Bennetts

Hi Matthew,

We're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand your concerns and would like the opportunity to investigate this further to gain a better understanding of what happened. I've sent you a private message and would appreciate it if you could respond with your policy details so we can review this for you.

Thank you for bringing this to our attention.

Thanks, Anthony.

Rated 5 out of 5 stars

Always very helpfull and freindly

Always very helpfull and freindly. Ive been with Bennetts a long time and always found renewal price to be very fair.

10 July 2026
Bennetts logo

Reply from Bennetts

Hi Mr & Mrs Thompson,

We're so pleased to hear you've found our team helpful and friendly over your time with us, and that your renewal prices have always been fair. Thank you for your kind words!

If you ever have any questions or queries, you can always contact us via our webchat service at https://www.bennetts.co.uk/ where we would be happy to answer.

Thank you, Anthony.

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