Bennett Jones Reviews 

1,970
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, making interactions supportive and clear. Many found the service exceptional, effectively resolving debt issues and providing significant peace of mind through clear explanations and a burden-lifting approach. However, some customers noted a significant decline in communication and customer service quality after the initial setup. Reviewers reported slow response times, ignored emails, and difficulty reaching human representatives for ongoing queries. Additionally, a few people experienced problems with payment handling, including delays in IVA completion and funds not being promptly transferred to creditors.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing dissatisfaction with... See more

Service

Users describe positive interactions with service, with many reviewers highlighting that the company made the... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues even after making payments, including... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting a lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(1,970)

79 reviews in the last 12 months

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Rated 5 out of 5 stars

Andrew Edwards

I can not speak highly enough of Andrew Edwards.
The last 6 months have been extremely stressful trying to manage my debts. Unfortunately since opening my IVA I have been unable to manage my repayments due to unemployment. The stress and worry about missing these payments has been a serious issue for me.
Today, Andrew called me and was the most helpful and understanding person. He put a plan in place for me so I can finally manage my debt repayments. The difference he has made for me should not go unnoticed and I am so grateful to him. Thank you Andrew!

8 February 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for your review. I will make sure your feed back is communicated to Andrew. i am pleased to note your IVA is on the way to a successful conclusion.

Rated 5 out of 5 stars

From start to finish I was treated with…

From start to finish I was treated with respect and felt there was no judgement at all. What was a stressful time was made much easier, I was updated every step of the way. Professional, friendly and understanding. I would 100% recommend Bennett Jones.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Felt like I was drowning

For a long time I felt like I was drowning when paying my bills and it was such a difficult situation to be in. Finally I feel like I can breath and sleep again. Having one payment has made things so much easier. I can't thank you enough for what you have done and I wish that I had made contact some back. Your company has taken away so much stress. Thank you so much😊

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing!

Absolutely amazing!! IVA completed in under 2 weeks , extremely helpful and provided me with everything I needed to know from start to finish!
I cannot wait to be debt free

26 January 2024
Unprompted review
Rated 5 out of 5 stars

So helpful with my IVA

So helpful with my IVA. No judgments and very understanding about my financial situation and arranged manageable payments.

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, highly recommended

I would highly recommend Bennett jones to anyone with debt problems, all of their advisors are very knowledgeable about debt issues, They have time to go through each process with care and understanding. One of the best companies I have had pleasure to be associated with.

Thank you

27 December 2023
Unprompted review
Rated 5 out of 5 stars

IVA Approved!

I never knew there was anything called an IVA, just scrolling on Instagram stories popped up about clearing off all your debt so I was intrigued. Not going to lie I thought it was too good to be true but they helped me to reduce my monthly payments to £100 and everything was explained clearly, step by step. Now I’m on my way to clearing off my debt. It’s a big relief.

28 December 2023
Unprompted review

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