Bennett Jones Reviews 

1,972
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and friendly staff for making the difficult debt management process straightforward, reassuring, and entirely judgment-free from start to finish. People genuinely appreciate the clear, detailed explanations and professional guidance provided by advisors throughout their entire financial recovery journey. However, some reviewers noted persistent issues regarding poor communication, unhelpful interactions, and frustratingly slow response times long after the initial setup phase. A few other consumers also felt extremely annoyed and frustrated when trying to get timely updates on their final account completions or vital requested documents.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful,... See more

Service

Consumers find service to be positive, noting that staff are incredibly friendly, professional, and helpful... See more

Payment

Clients share negative opinions on payment, reporting frustration with delayed creditor distributions and... See more

Response time

Customers had negative experiences with response time, frequently reporting a lack of communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,972)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

IVA Approved!

I never knew there was anything called an IVA, just scrolling on Instagram stories popped up about clearing off all your debt so I was intrigued. Not going to lie I thought it was too good to be true but they helped me to reduce my monthly payments to £100 and everything was explained clearly, step by step. Now I’m on my way to clearing off my debt. It’s a big relief.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Bennett Jones

Brilliant from start to finish! Helped me through every stage and there was always a solution to any problems that occurred during the set up of the IVA! Would recommend this company to anyone who is in financially difficulty

28 December 2023
Unprompted review
Rated 5 out of 5 stars

I cannot praise this company highly…

I cannot praise this company highly enough. Despite being in an awful situation they are kind, non judgmental and explain everything. I had an issue with one lender freezing money in my previous account which I presumed I would never see again. Ralf sorted this issue in 15 minutes. Everyone I have dealt with there plus the team at the debt people have been incredible. 5 stars is not enough

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Can’t fault the team at Bennet Jones

Can’t fault the team at Bennet Jones, they have all be so helpful, made the whole debt management solution application stress free and simple. They took the making sure I understand everything. Even when I got overwhelmed and wasn’t my best self during one of the calls the lady I spoke to didn’t let it phase her and treated me as though it never happened. Everything was handled with professionalism from start to finish. Would definitely recommend. Thanks

22 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing!!

Amazing!!! I was at a point where I could see no way out and was drowning, they have been so good and helpful and did all the work and I never felt judged once, I feel as though a weight has been lifted of my shoulders and there is light at the end of a very dark tunnel, everyone I have spoke to has been so kind and helpful Thankyou

22 December 2023
Unprompted review
Rated 5 out of 5 stars

So helpful when I needed them most

I'm actually speechless over how easy these guys have resolved my issues in a matter of a couple of short weeks! I was so anxious to talk to anyone and convinced I was being swallowed up by a big black hole of debt yet these guys have reassured me through every call and text, talking me through the process in basic language without all the confusing terminology and approached my creditors on my behalf, resolving everything! I feel I can now sleep at night without worrying myself sick. Thank you soooo much, you've been amazing!

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

I can not believe how this company have solved my biggest problem in a few days. I have been wrongly advised by another company and was directed to a complete wrong direction. Imran, lain and Andrew has been amazing and i can not thank this company enough. My whole experience has been a complete satisfaction and i would recommend this company without a doubt. Thank you for all your help.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Great company

B&J where great from start to finish they really helped me and put my mind at ease , it was a quick process and they helped my financial situation, I would recommend them to anyone struggling
⭐️⭐️⭐️⭐️⭐️

4 December 2023
Unprompted review
Rated 5 out of 5 stars

So friendly

So friendly, giving as much time as needed to go through everything. No judgement when discussing your debt and any problems delt with quickly. I would recommend the five star service given.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

FANTASTIC SERVICE

The customer service is at the highest you could ever receive the process is so easy and they help you with any problems you have afterwards your mind and health over your finances are gone

7 December 2023
Unprompted review
Rated 5 out of 5 stars

Smooth Process

The whole process has been such smooth sailing from start to finish. Initially contact was made with Claire and she was amazing. So pleased I decided to take this route.

30 November 2023
Unprompted review

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