Bennett Jones Reviews 

1,970
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, making interactions supportive and clear. Many found the service exceptional, effectively resolving debt issues and providing significant peace of mind through clear explanations and a burden-lifting approach. However, some customers noted a significant decline in communication and customer service quality after the initial setup. Reviewers reported slow response times, ignored emails, and difficulty reaching human representatives for ongoing queries. Additionally, a few people experienced problems with payment handling, including delays in IVA completion and funds not being promptly transferred to creditors.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing dissatisfaction with... See more

Service

Users describe positive interactions with service, with many reviewers highlighting that the company made the... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues even after making payments, including... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting a lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,970)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredible all round!

Absolutely incredible all round service. Caring, thoughtful, understanding and have your corner no matter what. It has been a journey but they have made everything so much easier and a weight has been lifted. I cannot stress enough, if you do need help, they are your guys and it is 100% worth trying if you are up to it. Thanks to all and for being there with me on this journey. You are treasures, thank you

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Thankyou

Thankyou so much for everything you’ve done to help me get my debts sorted,I feel so much better now things have been sorted.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

From the minute i spoke to Laura

From the minute i spoke to Laura, i was made made to feel comfortable and felt safe, Professional, non judgemental and extremely helpful.I suffer from bad anxiety and laura was very reassuring. I would recommend Bennett Jones 100%

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic team from start to…

Absolutely fantastic team from start to Finnish.Thank you all team members for looking after me every inch of the way.More than 5 stars in my eyes.
I know I got myself in debt and couldn't find a way out but these guys did help me.Even the money advise guys that helped me too thank you.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Bennett Jones dealt with my IVA…

Bennett Jones dealt with my IVA professionally and everything they said happened I highly recommend this company, I won’t go into the issue but needless to say they have helped me considerably

19 February 2024
Unprompted review
Rated 5 out of 5 stars

A New Life Line

From the moment I spoke to Daniel and Ben I was made to feel they were going to help me through to the end. I can’t thank them and everyone else for their help. I now have a new chance to get my life back on track and at 68 that means alot.If you are struggling don’t hesitate to reach out to them as they can turn your life around. Thank you so much. Anthony

20 February 2024
Unprompted review
Rated 5 out of 5 stars

crushing debt

Suffering crushing debt problems and robbing Peter to pay Paul I was so embarrassed, so I contacted Bennett Jones and the team their where so helpful and none judgemental, they got me through a big problem. Now I can sleep at night give them a call doesn't cost a penny but could save you thousands ....recommend highly

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing support

Amazing support, Hannah was brilliant from start to finish I have always struggled with my finances and felt like I was getting no where. Very anxious about going down this route but after talking about it I felt relief and knew this was the best decision for me. Thank you Hannah.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

I was struggling with my finances

I was struggling with my finances, ccj’s and the letters kept coming and I was drowning
I spoke to Paul and Phil at money advice then dealt with Claire at Bennett Jones
Knowing things will become easier in a couple of months has relieved the stress and pressure I felt like I was under constantly

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Great service and support

Great service and support it was hassel free it was done in a very quick and efficient manner took no time at all great help all the way through

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable Help

I was suicidal, I gave up and attempted suicide, then Paul Newman from Money Advice helped me, Bennett Jones were amazing, thorough and so helpful. Gave me hope! I am so grateful to them. I finally feel like I have a future!

9 February 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Thank you for sharing your review. It is very courageous of you to have disclosed the impact being in debt had on your life. I hope your review helps others who are in a similar position to you to understand that there is help available for them.

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