Bennett Jones Reviews 

1,969
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, making interactions supportive and clear. Many found the service exceptional, effectively resolving debt issues and providing significant peace of mind through clear explanations and a burden-lifting approach. However, some customers noted a significant decline in communication and customer service quality after the initial setup. Reviewers reported slow response times, ignored emails, and difficulty reaching human representatives for ongoing queries. Additionally, a few people experienced problems with payment handling, including delays in IVA completion and funds not being promptly transferred to creditors.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing dissatisfaction with... See more

Service

Users describe positive interactions with service, with many reviewers highlighting that the company made the... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues even after making payments, including... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting a lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,969)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

At the start of my journey with Bennet…

At the start of my journey with Bennet Jones was only approved today but very happy with the level of service received... I was embarrassed to get in contact at first . The level of understanding empathy care and compassion shown by the team is second to none ...

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Bennett Jones are a company you can…

Bennett Jones are a company you can trust and rely on, they did all the hard work to complete the IVA I needed and sorted everything out with all credits. Soon after applying I already noticed all my debts that I owed were closed down which was a massive relief and tge about per month is a manageable amount I highly recommend Bennett Jones you will not be disappointed 100%

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service by Bennett Jones

Outstanding service by Bennett Jones, especially Richard who spoke with me, explained everything in detail, and advised me all the options I have to get debt free. I will definitely recommend Bennett Jones for those who are in debit and struggling to make the payments.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

I can honestly say from day 1 of me…

I can honestly say from day 1 of me applying for the IVA with Bennett Jones it has been a very smooth process! Hannah has really helped me all the way through it! I have felt a massive weight has been lifted off my shoulders and I actually feel like I can open my curtains wide and not worry about a debtor knowing I am home! So thank you so much Hannah and the team!

19 March 2024
Unprompted review
Rated 5 out of 5 stars

I was very overwhelmed at the support i…

I was very overwhelmed at the support i received from this company, they were understanding and professional throughout, explained everything in detail, and give me piece of mind throughout, I can't thank them enough and would definetly recommend them.

19 March 2024
Unprompted review
Rated 5 out of 5 stars

I recently got my IVA approved

I recently got my IVA approved and I couldn't be more grateful, I can now stop worrying about my next bills, the staff at Bennet jones are so friendly and made my experience stress free, I would highly recommend them

18 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company
Bennett jones is the best company they have taken away my all the debts & all the worries.I definitely will recommend this company to friends & families.There service is excellent.Reply in a seconds.Now I can look after my family. I specially thankfull to Bennett & jones And Laura for helping me out of this …

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company.

I would absolutely recommend Bennet jones to anyone who is struggling with debt. They are always happy to help and very friendly! They always reply in a timely matter and always help you come to a resolution to any problems you may have. If you cannot afford payments for any type of reason one month they will help you with this. They never judge you and are always there to help.

11 March 2024
Unprompted review
Rated 5 out of 5 stars

If you’re in financial trouble don’t hesitate to reach out.

From start to finish a very reputable caring company.

Yes I’ve heard they charge but don’t really expect them to do it for free. We all have to get paid when we work. Be realistic

Very friendly and I felt they were thoughtful to my personal struggles. I would highly recommend them

Thankyou to them now have a good nights sleep

3 March 2024
Unprompted review

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