Bennett Jones Reviews 

1,972
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, making interactions supportive and clear. Many found the service exceptional, effectively resolving debt issues and providing significant peace of mind through clear explanations and a burden-lifting approach. However, some customers noted a significant decline in communication and customer service quality after the initial setup. Reviewers reported slow response times, ignored emails, and difficulty reaching human representatives for ongoing queries. Additionally, a few people experienced problems with payment handling, including delays in IVA completion and funds not being promptly transferred to creditors.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, professionalism, and... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing dissatisfaction with... See more

Service

Users describe positive interactions with service, with many reviewers highlighting that the company made the... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues even after making payments, including... See more

Response time

Reviewers highlight significant dissatisfaction with response times, frequently reporting a lack of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bennett jones have just lifted the biggest weight off our shoulders From star to finish they was considerate, professional and trust worthy. Thank you so much We now look forward to being able t... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Bennett Jones in any way, they listened to all my needs. Advised me on what action would be best suitable to myself. I was informed of the whole process from start to finish, every det... See more

Company replied

Rated 5 out of 5 stars

Bennett Jones have been extremely helpful and patient in sorting out my debt problem..they have been able to give me the peace of mind that has released me from depression and stress that I never thou... See more

Company replied

Rated 5 out of 5 stars

From the outset, the help, support, knowledge, care and understanding the team showed was exceptional. I now find myself in a position where I can restart my life without the pressures I was facing... See more

Company replied


Company details

Written by the company

The team at Bennett Jones have many years of combined experience, providing help and advice to people who are struggling with unmanageable debts. Based in Manchester, Bennett Jones is managed by licensed insolvency practitioners who help people all over the UK to reach financial freedom.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(1,972)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

LIFE CHANGING!

Being a customer with £26,000 debt hanging over my head like a dark cloud, I can never praise the relief I experienced the moment I turned to Bennett Jones Insolvency Agency for help. The burden that finally happened to rest on my shoulders, in the form of heavy financial strains, has been uplifted through the keen and sensitive services of this renowned agency.

Bennett Jones Insolvency Agency came with a solution for my debts and professionally guided me into setting up an IVA that would last for 5 years in such a greatly informative manner with a feeling of concern throughout the overall journey.

The theme that came across from Bennett Jones was personal assistance; they took their time to understand my unique financial situation and provided a personalized plan that answered to my needs and all other relevant circumstances. It was such an individualistic approach that really put my mind at ease regarding trusting their services and feeling important as a customer.

Moreover, the transparency of Bennett Jones was great to see. From the first consultation through the completion of the IVA, every step taken along the way and the impacts were explained to me. This clarity obviously takes much of the confusion out of an inherently confusing process, which is important to me as I needed time to be at peace while deciding on a course of action.

Looking back, working with Bennett Jones Insolvency Agency could hardly have been more life-altering. They were able to offer me not only a practical solution to get myself out of debt but a great deal of emotional support during one of the most difficult times in my life. Because of their proficient and sensitive support, I am now on my path to financial stability.

In the end, if you feel that debt is burying you alive and it's insurmountable, then I highly recommend Bennett Jones Insolvency Agency. They are truly a godsend to those who wish to be free from their financial chains, helping and supporting and guiding through each and every step with professionalism and personal care. Trust in their success stories and let them lead you into a brighter, debt-free future.

Thanks again and special mentions to Kirsty and Craig.

Jessica x

31 July 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking bunch

Absolutely shocking bunch, 2 years paying and now they want more in settlement than was owed in the first place. Avoid like the plague.

24 October 2024
Unprompted review
Bennett Jones logo

Reply from Bennett Jones

Hi Debbie. Unfortunately, we are unable to respond to your review as it concerns a relative of yours who is subject to an IVA with us. We are happy to discuss your concerns with you once we have the authority to do so. We always aim to ensure that all our clients are satisfied with our services. Please request your family member to contact us to discuss any concerns and provide authorisation for us to reply.

Rated 5 out of 5 stars

Truly a breakthrough a company that actually listens and understands

Truly a breakthrough a company of people that actually care and understand your concerns of being in financial difficulties very understanding caring and acknowledging your feelings Craig who called me was very helpful and clear in all aspects of the situation and completely put me at ease from the start to finish highly recommend to any one who’s in financial difficulties

14 October 2024
Unprompted review
Rated 5 out of 5 stars

Help is just a phone call away- believe me.

I was in a really dark place and didn’t think that I could go on- I saw Bennett Jones advertisement and decided to give them a call. From that moment on. I was not alone, they supported me from the first day and that dark place gradually became a little brighter. They are always there through out- they don’t abandon you at all. Now I have paid my final instalment and I feel amazing- the clouds are gone and I feel like a different person- the Bennett Jones team are absolutely incredible- a safety blanket that helps. Please never feel that no one can help- call Bennett Jones and your life will change for the better.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

I found Bennet Jones 5 years ago was…

I found Bennet Jones 5 years ago was really struggling financially. They helped me set up my IVA and the process from start to finish has been amazing.

The support I have been given over the last 5 years goes above and beyond what I expected.

Would highly recommended If your struggling with debt please don't bury your head in the sand it's an easy process for managble payments every month and know more hiding behind the sofa.

Thanks to everyone at Bennett Jones.

Glen Lawson

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Bennett Jones were such a good company…

Bennett Jones were such a good company they helped me with my IVA to get on top of my situation. Bennett Jones listened to what problems I was having especially when it was to do with work and contract and changing hours they gave me holiday periods and now my IVA has now finished. So, Bennett Jones thank you very much for your kindness and help while I was paying of my debts to creditors.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Patient and understanding debt management advice

From the beginning to the end of my five year journey to take control of my debt everyone at Bennett Jones have been nothing but kind and supportive. Always supporting me without making me feel uncomfortable about my circumstances and explaining everything very patiently, showing understanding of how difficult this can be for someone to undertake and guiding me gently through concerns and daft questions. Thank you for your assistance in taking back control and making a fresh start after a particularly challenging time in my life.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

I would like to thank Bennett Jones for absolutely everything

I would like to thank Bennett Jones for all their help over the past 5 years.. I was in a pretty dark place financially. And through the debt advice helpline I found Bennett Jones.. From start to finish they have been professional sympathetic and always helpful. I've recommended friends who are also happy with their service. If I could give more than 5 stars I would.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Very polite staff highly recommended

Very polite staff, understanding non judgemental, go above and beyond to contact creditors, good outcome, all questions answered in an easy way to understand how it all works, a huge weight has been lifted, highly recommend

3 April 2024
Unprompted review
Rated 5 out of 5 stars

I would like to thank Bennett Jones.

I would like to thank Bennett Jones for helping me with my IVA proposal. I'm a glass half full person but the realities of life and unforseen circumstances with finances had taken its toll. Bennett Jones have helped me to have a fresh start and take control back of my finances. It's a huge load lifted off my shoulders. Many thanks to the team for there support and professionalism. Adam

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Helped me so much

So kind, helpful and professional. Thank you so much, you have made life that much brighter and I can now see light at the end of the tunnel. Thank you so very much.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Best company

I can’t thank Laura enough for doing all the hard work for helping me sort out my finances. Great customer service, friendly, kept me in contact with everything that was going on. And made it happen. Great company too go to you won’t be disappointed. Thank you Bennett Jones and mostly thank you so much Laura for all your hard work. Making it happen ☺️

27 March 2024
Unprompted review
Rated 4 out of 5 stars

I felt like I was drowning in financial debt…

I felt like I was drowning in financial debt and could not see a way out. It affected my mental health.
My daughter recommended Bennett Jones.
They were so helpful and understanding.
They took the problem into their on hands and worked out a solution with my creditors that was affordable for me. Their support is still there for me while I pay off my creditors over the next 5 years.
I feel like a weight has been lifted off me.
Thanks Bennett Jones for all your support.

27 March 2024
Unprompted review

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