We have always had wonderful help from Benenden. We are offered three consultants within a reasonable distance. Usually able to see your choice of consultant within a short period of time. Ben... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was very difficult to speak to my own GP, I was getting put through to a paramedic or a nurse practitioner on most occasions. Although these people are very professional. I felt I needed more. It w... See more
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I waited over 6 months for a two week urgent appointment on the NHS they called two days after I had my operation at Beneden offering me s telephone consultation. How much longer would I have had to... See more
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Getting an answer to an issue I had without having to jump through hoops and fill out numerous forms only to be told no appointments available. Assured me that although he didn't think it was anythin... See more
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Company details
About Benenden Health
Written by the company
At Benenden Health, we're not-for-profit and proud of it. What really makes us different is that we're run for our members, and everything we do is for our member community. We're on a mission to make private healthcare accessible to all, with affordable private healthcare services for less than £16 per person, per month.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Join the 870,000+ people already enjoying affordable private healthcare. Everyone is welcome, regardless of age and medical history.
Contact info
Holgate Park Drive, YO26 4GG, York, United Kingdom
- 0800 414 8004
- benenden.co.uk
4.7
Excellent
10K reviews
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Reply from Benenden Health
Hi there, thank you for sharing your experience with us. It's great to hear you found accessing our services quick and easy.
Best wishes,
Benenden Health
Reply from Benenden Health
Hi Claire, thank you for leaving your feedback. We're delighted to hear you had a positive experience with our team and services.
Best wishes,
Benenden Health
Very helpful man helped to book the…
Very helpful man helped to book the appointment with only a 2 hour wait
18 June 2026
Reply from Benenden Health
Hi there, thank you for leaving such positive feedback. We're happy to hear that we could assist you with booking your appointment so quickly and you had a lovely experience with our team.
Best wishes,
Benenden Health
Ease of using
Ease of using
Service and regardless of the time of you could get answers.
21 June 2026
Reply from Benenden Health
Hi Peter, thank you for your kind feedback. We’re really pleased to hear that you’ve found our service easy to use and that you were able to get support when you needed it.
Helping our members access our healthcare easily is really important to us, so it’s great to know this has been your experience.
Best wishes,
Benenden Health
Easy to make an online GP appointment
Easy to make an online GP appointment. Quick and thorough.
20 June 2026
Reply from Benenden Health
Hi Stephen, thank you for sharing this feedback. We're so pleased to hear you found it easy to book an online GP appointment quickly.
Best wishes,
Benenden Health
Benenden are amazing
Benenden are amazing. For a small monthly subscription we receive many benefits but notably the 24/7 GP service which is simply so much easier and quicker than using our own GP.
15 June 2026
Reply from Benenden Health
Hi Pauline, it’s so nice to hear your feedback. We’re really pleased that you’re getting great value from your membership, and that the 24/7 GP Helpline has made such a difference for you.
It’s great to know it’s been a quicker and easier option when you’ve needed support - that’s exactly what we aim for.
Best wishes,
Benenden Health
Carple Tunnel Operation
The service given bt the consultant, his staff and the hospital was first rate. They were constrsint by the servive that Benenden has as they could only use one hospital for the operation which delayed the final service.
However the Spire hosital staff and facilities were first rate.
25 June 2026
Reply from Benenden Health
Hi John, thank you for taking the time to share your experience.
We’re really pleased to hear how highly you rated the consultant, hospital team, and the care you received during your treatment.
We’re sorry to hear there was a delay due to the hospital arrangements, and we completely understand how frustrating that can be when you’re waiting for treatment. We work with specific hospitals that are best equipped to carry out certain procedures, so that can sometimes mean a bit less flexibility around where treatment takes place.
We're pleased your overall experience was positive and we hope your recovery is going well following your operation.
Best wishes,
Benenden Health
Benenden are performing extremely well…
Benenden are performing extremely well in this tough health situation nationwide.
6 February 2026
Reply from Benenden Health
Hi Judith, thank you for your kind words. We really appreciate you recognising the work we’re doing.
We’re committed to supporting our members as best we can, and it means a lot to hear that this is making a difference.
Best wishes,
Benenden Health
Excellent service
The whole process from the initial enquiry to treatment was excellent and exceeded all my expectations.
I had no issues with the process.
It was timely and professional.
Staff were very friendly and courteous and I was well informed throughout the whole procedure.
1 May 2026
Reply from Benenden Health
Hi there, thanks for taking the time to share your experience.
It’s great to hear that everything went so smoothly from your initial enquiry right through to treatment.
We’re really pleased the process met - and even exceeded - your expectations, and that you felt well informed and supported every step of the way. It’s also lovely to hear how positively you felt about the team who looked after you.
Best wishes,
Benenden Health
Always access to talk to an advisor
Always access to talk to an advisor. Always a quick turnaround.
19 March 2026
Reply from Benenden Health
Hi Roger, thank you for taking the time to leave your feedback. We're pleased to hear you had a positive experience with our team and services.
Best wishes,
Benenden Health
Very good service
Benenden offered me reassurance from consultant and relevant tests and the outcome was good.
16 June 2026
Reply from Benenden Health
Hi Rosemary, thank you for taking the time to share your experience. We’re delighted to hear that you felt reassured by the support you received and that you were able to access the appropriate tests and specialist advice.
It’s great to know the outcome was a good one, and we’re so pleased we could help during that time.
Best wishes,
Benenden Health
In Out Job Done!
I've been with Benenden Health Care for over 21yrs. It's a joint membership and we have only used their services a few times. When we have used it its been brilliant and so easy to use. When I tell people the process they say "Sounds complicated or long winded" but I tell them that you soon get used to the system and it becomes second nature. My last use only took 24hrs to see the consultant. The offer of an operation was within two weeks. Great service and very pleased with the result.
19 March 2026
Reply from Benenden Health
Hi there, thank you for sharing your experience. It’s fantastic to hear from such a long-standing member.
We’re really pleased that when you’ve needed us, the service has been easy to use and delivered such positive results.
It’s great to hear that once you get familiar with the process, it feels straightforward and even better that you were able to see a consultant and move things along quickly.
We’re always working to keep things as simple and seamless as possible for our members.
Best wishes,
Benenden Health
Abdominal Ultrasound
Speedy investigation organised by helpful, professional people, for an urgent referral that the NHS could not perform within its time target.
21 April 2026
Reply from Benenden Health
Hi there, it’s great to hear that you felt well supported by our team and that your investigation was arranged quickly. We’re really pleased we could help at a time when it mattered.
Best wishes,
Benenden Health
Benenden health care
Easy to get advice and led through the application process quickly. Easy to find a consultant and make an appointment.
17 April 2026
Reply from Benenden Health
Hi Moira, thank you for taking the time to leave your feedback. We're so pleased you had a positive experience and found it quick and easy to request our services and make an appointment.
Best wishes,
Benenden Health
Very prompt and great overall service
1 April 2026
Reply from Benenden Health
Hi Lizzie, thank you for sharing your positive feedback with us. We're delighted you had a great overall experience.
Best wishes,
Benenden Health
Very efficient when asking about…
Very efficient when asking about appointments and to see the proper consultan
4 June 2026
Reply from Benenden Health
Hi Michael, thank you for taking the time to leave your feedback. We're so pleased you had a positive experience with our team and services.
Best wishes,
Benenden Health
I contacted Benenden Health via my app…
I contacted Benenden Health via my app and had treatment arranged for the same day. By being provided with such a fabulous service I was back to work a lot quicker than if I hadn’t used Benenden Health. I would highly recommend anyone to use this service.
9 June 2026
Reply from Benenden Health
Hi Elaine, thank you so much for leaving your feedback. It’s great to hear how quickly you were able to get support through the app. We’re really pleased everything was arranged smoothly and helped you get back to work sooner.
Your recommendation means a lot to us.
Best wishes,
Benenden Health
Would definitely recommend to my family…
Would definitely recommend to my family and friends. So quick and easy to arrange an appointment and then surgery.
NHS waiting lists far too long
I am now pain free
22 April 2026
Reply from Benenden Health
Hi David, it’s fantastic to hear about your experience. We’re so pleased everything was quick and straightforward for you at every step of the journey.
Most importantly, it’s wonderful to know you’re now pain free - that’s exactly the outcome we hope for. We wish you all the best in your recovery.
Best wishes,
Benenden Health
Benenden is a brilliant organisation
Benenden is a brilliant organisation. Always helpful and efficient and very good value for money. I have been with them for years and frequently recommend them to people I know.
25 June 2026
Reply from Benenden Health
Hi Joanna, thank you so much for leaving your feedback. It’s really lovely to read your comments.
We’re so pleased to hear that you’ve found the service helpful, efficient, and good value over the years.
It’s especially great to know you’ve been a member for so long and feel confident recommending us to others. We’re very proud to have long-standing members who see real value in what we offer.
Best wishes,
Benenden Health
An excellent service was provided from…
An excellent service was provided from the time Benenden were contacted. Swift action was provided after receipt of approval letter and it is clearly understandable why so many thoroughly recommend Benenden to family and friends .
24 June 2026
Reply from Benenden Health
Hi Richard, thank you so much for leaving your feedback.
We’re really pleased to hear that you had such a positive experience from the moment you got in touch.
It’s great to know everything moved quickly once your approval was in place, and that the process felt smooth and straightforward. Hearing that you’d recommend us to family and friends really does mean a lot.
Best wishes,
Benenden Health
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